The Microsoft CRM Sustained Engineering (SE) team has now completed the transition to a frequent Update Rollup servicing model for Microsoft CRM 4.0. Starting with the release of Update Rollup 2 on January 15th, the CRM SE team will release most of its updates only in Update Rollups.
The CRM SE team is planning to release Update Rollups on 8-week cycles; therefore, Update Rollup 3 is scheduled for mid-March. While quality is the focus of every release, we are also trying to be predictable in our release schedule so that our customers can schedule deployments of our Update Rollups with confidence. In November, when we released Update Rollup 1, we set the date of Update Rollup 2 to January 15th and we met this timeframe. We will do our best to establish a release rhythm that our customers can come to depend on.
The CRM SE team realizes that some issues will need to be released quicker than an 8-week schedule. For these cases, the CRM SE team will release Critical on Demand fixes. The Critical on Demand process will follow the previous hotfix process and an individual hotfix will be available from Microsoft Customer Service and Support. The Microsoft Customer Service and Support teams will work with the CRM SE team to determine issues that need to be released as Critical on Demand updates.
This change does not affect servicing for the Microsoft CRM 3.0 family of products.
How customers report issues to Microsoft will not change. Customers should continue to contact Customer Service and Support for any issues.