Performance Study – Dynamics CRM 4.0 WAN Performance using Cisco Wide Area Application Services

The MS CRM E2 and Dynamics Premier Field Engineering team, working in conjunction with Cisco Systems, Inc., recently completed a series of benchmark tests to determine the impact of Cisco’s Wide Area Application Services (WAAS) appliance on the performance of Microsoft Dynamics CRM 4.0 across different network profiles:

  • 80ms – 0.1% packet loss – 512K / 1.5MB

  • 150ms – 0.2% packet loss – 512K / 1.5MB

  • 300ms – 0.3% packet loss – 512K / 1.5MB

The testing methodology used for this effort included:

1. Deploying CRM 4.0 in a Windows 2008/SQL 2008 environment

2. Setting up an environment for baseline runs

3. Using the CRM Performance Toolkit to populate the deployment with data for 200 users

4. Executing a 200-concurrent user benchmark to serve as the baseline environment for all subsequent runs

5. Executing the benchmark with different network profiles and settings for the Cisco solutions

Our testing efforts confirm that enabling Cisco’s WAAS technology results in a dramatic improvement in the number of tests performed per second and significant reductions in average response times and average WAN utilization. In summary, the remote CRM clients (simulated) were able to process more business transactions per hour while lowering the response time at the same time.

The following table highlights the efficiencies gained for each tested profile.


Additional details of this testing effort will be released in an upcoming white paper.


Amir Jafri

Comments (5)

  1. Oh yeah! We even have an initiative just focusing on this. They go under the name CRM E2 – Engineering

  2. Rajanu Thomas says:

    Hi Would appreciate if you could publish or give out details on the waas configuration for Navision optimisation

  3. Aussie says:

    I would appreciate some details on how you configured your WAAE to speed up CRM.  Currently it runs like a dog at our remote sites and I didn’t think there was much you could do as the communications are all SSL.



  4. Simon Lee says:

    This test is simulating 200 users on 512k and 1.5M bandwidth. I belive sure you can see optimization result here. (Bandwidth issue)

    The application will still be slow even with 512k bandwidth 80ms RTT with 1 user.

    In thsi senario, will optimization still help to speed up the performance over WAN?

    I don’t think so!!!

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