Implementation Guide Update Available Now

Happy Halloween! I’m pleased to announce that the third update to the Microsoft Dynamics CRM 4.0 Implementation Guide is now available! And yes, it is almost spooky how predictable these updates to the IG are becoming. In our commitment to provide continuous publishing to our customers and partners, Microsoft Dynamics CRM 4.0 Implementation Guide update…

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Convergence in Copenhagen – Ask the Experts

Convergence 2008 Copenhagen begins in three weeks! Microsoft Dynamics CRM will be featured in more than 30 different sessions and we’ll have a great presence in the expo hall with the other Microsoft Dynamics products.  This year, in the expo hall, you will meet product team members and CRM MVPs. Don’t miss session IDCRM05: “Microsoft…

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CRM 4: Waiting Workflow VS Windows Service

Guest blogger Ayaz Ahmad is a CRM MVP who blogs at http://ayazahmad.wordpress.com/. Developing some service or workflow to handle some periodic tasks is a common task when creating a CRM solution. Last week, I was looking for the best way to handle periodic tasks such as sending reminders when creating tasks based on date/time, birthday…

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PDC 2008 – First Look

The Professional Developers Conference 2008 is moving along quickly; it started big yesterday with the long awaited Azure Services Platform announcements (long awaited for me any ways). The slide below shows the set of services that make up the platform including "Microsoft CRM Online Services". There is some speculation about what this future offering is…

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Microsoft Dynamics CRM Plug-in Template for Visual Studio

The Microsoft Dynamics CRM User Experience team is always looking to improve our customers’ experience when using the SDK. Past examples of our work in this area include publishing the Plug-in Developer tool and the Plug-in Registration tool for registering plug-ins and custom workflow activities. This blog is about another useful tool for your development…

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Storing Configuration Data for Microsoft Dynamics CRM Plug-ins

CRM MVP Mitch Milam returns as a guest blogger. You can read more from Mitch at his blog. One of the benefits to the plug-in architecture of CRM 4.0 is the ability to store plug-ins in the CRM database so they may be used by multiple CRM servers. This introduces a slight complication regarding the…

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The Value of Certification – a video casting call

The Microsoft Certification team is looking for well-spoken Microsoft Certified Individuals (MCP & MCT)—aged 21 or older from all ethnicities and types—to appear in Microsoft Certification testimonials. Most testimonial video sessions last between 2-4 hours and are filmed in the greater Seattle area. Accepted applicants will be provided with lunch. A pre-interview is required and…

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CRM MVPs on the Microsoft Dynamics CRM Resource Center

Joel Lindstrom of CustomerEffective is the first CRM MVP to provide an article on the Resource Center. It is titled, "Categorizing tracked e-mail in Microsoft Dynamics CRM". "You are a busy professional who sends and receives a large quantity of e-mail messages. Fortunately, you have Microsoft Dynamics CRM, so you track these messages from Microsoft…

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Bio – Clay Robinson

Clay Robinson is a Program manager focusing on the business modules (SFA and Customer service) portions of Dynamics CRM he is relatively new to Microsoft but not new to CRM.  Clay’s CRM experience began while working as a sales engineer on a transactional sales team, administering a Goldmine system that was deployed via Citrix.  Recognizing…

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Trip Report: CRM Users Group First annual Summit

September 22-24th, Clay and I attended the inaugural CRM Users Group Summit in Las Vegas! If you’ve never been to Vegas, it is quite the spectacle… You know what they say about Las Vegas: “What happens in Vegas, stays in Vegas!” Good thing that the CRMUG event actually took place in Henderson, Nevada, which is…

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