CRM 4.0 Training Resources

Partners enrolled in a Partner Service Plan for Microsoft Dynamics™ now have unlimited organizational access to online training for Microsoft Dynamics and related business products. If you are not enrolled in a Partner Service Plan, learn more at PartnerSource > Services & Service Plans > Partner Service Plans to choose the plan that is right for your organization!

Our first wave of training for Microsoft Dynamics CRM 4.0 is now available. Customers and partners enrolled in a service plan may download online training manuals for the following courses:

    1. * Business units
    2. * Users Teams
    3. * Security privileges and roles System Settings
    4. * Multilingual User Interface Language Packs
    5. * Currency Exchange Rates
    6. * Multiple Organizations

The training material also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the following system components: Forms, Views, Entities, Attributes, Relationships, and Entity Mappings.

  • Applications in Microsoft Dynamics CRM 4.0 Course Number 8913
    This three-day training material explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the training material includes: Sales Management, Marketing Automation, Service Management and Service Scheduling.

E-learning and certification exams will also be available soon. All of these manuals will also be available in an e-learning format in February and certification exams will become available in the April/May timeframe.

Hardbound versions of the manual will be orderable on February 6, 2008.

If you are a partner and you would like to know more about available training, click here.

If you are a customer and you would like to know more about available training, click here.

You may also contact me directly with any questions.

Todd Merrell

Comments (11)

  1. Interesting point at

  2. stephenvnoe says:

    Thanks Todd. It’s great to have them out s soon. Kudos to your team!

    Steve Noe, MCT – CRM

  3. Jitin Vyas says:

    I have a lot many questions on Microsoft Dynamics CRM (4.0,Live) Technology. May i please know where can i get Course material on this or an Online Training.

  4. Hi Todd,

    Thanks for providing this fantastic information and downloadable links.  

  5. says:

    Microsoft Dynamics CRM 4.0 Training Documentation

  6. Nikita says:


    Please let me know if any previous exam papers available for study on 632 (application) exam..

    Please guide me taking this exam…

  7. I’m looking for a glossary of terms for user training, not technical training.  Cannot find anything; any suggestions?



  8. 365blog says:

    From training we hear: None of our training has a glossary per se.  I am guessing you want something that is for a “new to CRM” audience.

    We do explain terms and concepts in our training from time to time but it is never compiled into a list.  You might look at the introductory title we have on the crm portal as a start:

    The other option I might recommend is some of our MS Press books.  All of our books have an index at the back – so it might be easier to derive a glossary from that content.  If you are looking for a non-MS answer you could look at CRM for dummies. For MS Press titles I would look to either the step by step book or the working with CRM book by Sonoma partners (more advanced).

  9. sathish says:

    i want to know the importance of ms crm and how to do certification on the same.

  10. John says:

    How i wish you guys can make training materials available for me as a beginner.i have being working on it now since 2 weeks ago. Kindly make it available as i hardly find it in shops.

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