Download ‘What’s New in Microsoft Dynamics CRM 4.0’

Learn about the exciting product changes coming for Microsoft Dynamics CRM 4.0. Training materials are available at no charge to help you discover the changes between Microsoft Dynamics CRM 3.0 and Microsoft Dynamics CRM 4.0.

This What's New course provides an overview of the most significant new features for people already familiar with Microsoft Dynamics CRM 3.0.

Partners Click here to download the What’s New in Microsoft Dynamics CRM 4.0 training manual.

Customers Click here to download the What’s New in Microsoft Dynamics CRM 4.0 training manual (If you are unable to access this link, please try again later).

You are encouraged to use the training material for your own learning and to conduct training and events for your customers before the release of the in-depth Microsoft Dynamics CRM 4.0 training material titles. 

Note: To gain access to CustomerSource or PartnerSource, Partners should contact their Partner Account Manager or e-mail Customers should contact their local partner or visit:

If you have any questions, contact the Global Training team at ( ).

Debbie Larson

Comments (10)

  1. Denzel says:

    It appears that the documentation is only available on partner source, not customer source at this time.

  2. Debbie Larson says:

    Yes, this documentation is only available for download on PartnerSource. If you are a customer, then you should work with your local partner to gain access to the training.

    Thank you, Debbie

  3. MisterG says:

    It’s always the same. You don’t have the information if you are not partner !

    What a pitty 🙁

  4. Debbie Larson says:

    Correction: Good news!!! This download is available for CustomerSource:

    We are trying to get it back online ASAP. Thank you for your patience.  

  5. Debbie Larson says:

    The link to CustomerSource is currently under maintenance. I will provide an update as soon as the site is available. Thank you for your patience.


  6. Pablo N. Casado says:

    bad url entry for your dynamics support link


  7. Tech Guru says:

    What’s New in Microsoft Dynamics CRM 4.0

  8. Deblar says:

    Please access the training to discover What’s New in Microsoft Dynamics CRM 4.0. If you are unable to access the training, please contact your Partner, or Partner Account manager.

    Thank you,


  9. Neil Benson says:

    There was a version of the What’s New with some information about CRM Live (Chapter 2) – I think I may have downloaded it from Connect. But the version downloadable here has just a placeholder for Chapter 2: CRM Live, and there is no What’s New available on Connect any more. Is the link here really the most current version of the What’s New?

  10. Jennifer says:

    When is 4.0 version available to users?

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