Microsoft Dynamics CRM “Titan” CTP3 Developer Training

This is your opportunity to get hands-on experience with the next version of Microsoft Dynamics CRM, code named “Titan” with the latest CTP3 release. Sessions will be a combination of instructor-led training with proctored, hands-on labs, designed to give you first-hand experience developing on Dynamics CRM “Titan”. This training will highlight the new features available…

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Daylight-saving time ends November 4: Is your PC updated?

To conserve energy, in the United States daylight-saving time started three weeks earlier and will end one week later this year (November 4, instead of October 28). These type of changes in time zones rules are occurring around the world as well. Here are some resources to help you keep your systems up to date:…

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Titan Highlight: Renaming navigation areas of Out-Of-The-Box entities

Besides the big investments in Titan (e.g. multi-tenancy) there are dozens of features that will enable scenarios that weren’t possible in CRM 3.0. This occasion I want to highlight a little, yet important feature, that responds to asks of customers that don’t want to use the OOB names for areas in entity forms. Using ISV.config…

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Titan Feature Highlight: CRM Email Send/Receive thru Outlook

After working on new features for the CRM Titan release for the past couple of years, it’s great that we can finally share with all of you what we’ve been working on.  Here’s a sneak peak at one of the many new features in Titan surrounding the Outlook Client experience. CRM Email Send/Receive thru Outlook…

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Top 5 Ways the Microsoft Dynamics CRM 4 Implementation Guide Improved

For about the past 18 months I have been planning, researching, communicating, and writing in an effort to improve the implementation documentation for our next major release of Microsoft Dynamics CRM. During this exercise, it has led me to many changes in the documentation, which I think are the right decisions. I hope you do…

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CRM Convergence in Europe

I am in Copenhagen attending the EMEA Convergence conference and I would like to give you a quick look at what’s happening here. We made an interesting announcement during the event and the new Microsoft Dynamics CRM release Titan seems to be the most popular product at the conference. The EMEA (Europe, Middle East, and…

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When is a CRM problem not a CRM problem?

Last week I attended the Microsoft Dynamics CRM UK User Group meeting to help out with their Q&A session. I particularly enjoy these kinds of events because in my pre-sales role I rarely get a chance to find out how customers are actually solving specific business problems with our products. Obviously, a large part of the meeting was focused…

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Enhanced relationship tracking in Microsoft Dynamics CRM

In this article, John O’Donnell highlights a new product from SalesCentric which can be used to show the relationships in your CRM system. In my new role as a Microsoft Dynamics ISV Architect Evangelist I come across some interesting add-ons to Microsoft Dynamics CRM. In this case while walking around the World Wide Partner Conference…

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Newbie Newsgroup Users

Today’s guest blogger is Nithya Balasubramanian who is one of our international CRM MVPs. She describes some of the very interesting users of the newsgroups that we hear from when reading the thousands of newsgroup posts a month. How many do you recognize? The CRM team’s invite to write for the MSCRM team blog set me…

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Bio – Joris Kalz

Joris Kalz is working as Partner Technical Specialist for Microsoft in Germany. He focuses on consulting, analyzing and helping businesses of all sizes to build strong customer relationships based on Microsoft Dynamics CRM. Before he started his career at Microsoft in 2002 he worked three years for Navision Software as an E-Business Specialist. Joris Kalz…

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