Bio – Richa Jain

Richa is a CRM business consultant with Microsoft Global Services India CRM team. She has been in the CRM industry for past 5 years implementing various CRM functions for clients across the globe and has worked on competitive products like Pivotal. In the otherwise hardcore technical life of Microsoft consultants, she tries to bring the business domain aspect forward and utilize that to come up with solutions for customers.


She is an avid reader (non technology books though J ) and enjoys music (anything that is melodious) and travelling!!!

Comments (5)

  1. In today’s environment, the world is becoming more and more customer focused and various organizations

  2. Andy Miller says:

    How would you suggest we can use CRM to track product warranty, license renewals, and service renewals?  Good article.

  3. sudheer says:

    HI Richa,

    your Article on IT service is awesome and it has given an fair idea and want to join microsofty india. please guide me and my mail id is



  4. Globe skimmer says:

    Hi Richa,

    Your article is really helping me to find new dimensions on my ongoing research on lunar circle to solar energy / thanx

  5. Teegala says:

    Dear Richa,

    I've been assigned with a MS CRM functional consultant role in an end user firm. Can you please enlighten what will be my job function (in general) like for an MSCRM project.

    Thanks & Best Regards

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