Bio – Danny Condecido


Danny joined Microsoft in January 2005, and he started as the Technology Specialist for Microsoft Business Solutions (now Known as Microsoft Dynamics) Group. Currently as a product manager to one of the three solution offering pillars i.e.,Supply Chain, Financial Management and Customer Relationship Management of Microsoft Dynamics, he is responsible for driving the Marketing, Sales and Channel Management of Microsoft’s CRM product covering eight countries in South East Asia and Asia’s Emerging Markets. 


Danny earned his Bachelor’s Degree in Business Education at the Polytechnic University of the Philippines and obtained his Master’s degree in Business Management at the University of Regina Carmeli in the Philippines. He also holds several IT certifications like Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Administrator (MCSA), Microsoft Certified Trainer (MCT), and EC-Council Certified Professional on E-Business.

Comments (5)

  1. In a Contact Center environment, internal and external pressures are building up. Their company mandates

  2. In a Contact Center environment, internal and external pressures are building up. Their company mandates

  3. sudhanshu says:

    i need full discription and step to implement the same solution

  4. Neil says:

    Danny, have you managed to complete the rest of the series "Customer Care Framework (CCF): A Contact Center Deployment Scenario (Part 2 & 3) as I have a requirement to integrate CRM and CCF.

  5. CCA says:

    Danny, Is there a CRM -CCA collateral/presentation that I can use for  pre-sales?

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