CRM at Tech•Ed Australia and New Zealand


Two members of the CRM team will be attending the upcoming Tech•Ed conferences in Australia and New Zealand. I highly encourage any IT Pros or Developers who work with CRM or who are interested in CRM to check out these sessions.


 





































Speaker


City


Session


Bill Patterson


Auckland


Modeling and Automating Business Processes with Microsoft CRM


Bill Patterson


Auckland


Microsoft Dynamics CRM 3.0 Customized to Your Industry and Business


Philip Richardson


Auckland


Using Web Services to Develop Applications for Microsoft Dynamics CRM


Philip Richardson


Auckland


Integrating Microsoft CRM, Windows SharePoint Services and Microsoft Office 2003


Bill Patterson


Sydney


Modeling and Automating Business Processes with Microsoft CRM


Philip Richardson


Sydney


Using Web Services to Develop Applications for Microsoft Dynamics CRM


Philip Richardson


Sydney


Integrating Microsoft CRM, Windows SharePoint Services and Microsoft Office 2003


Bill Patterson is a Product Manager in the CRM Marketing Team and Philip Richardson is the Program Manager for Customization in the CRM Engineering Team.


 


You can subscribe the Tech•Ed Australia Session RSS Feed for session information updates and stay tuned to Frank Arrigo’s blog for high quality Tech•Ed news.


- Philip Richardson

Comments (4)

  1. Any chance that we will see some of the CRM team in South Africa in October for the tech ed here?

  2. Regan Murphy says:

    I’d like to thank Bill and Philip for their sessions at the NZ Tech ED.  I’ve certainly learnt a few things from them.

  3. AlexVipov says:

    The e360crm ( http://www.e360crm.com) just released new product for MS CRM Dynamics 3.0 : Microsoft Dynamics CRM Cisco IPCC Enterprise Connector. This application enables small and medium-sized businesses or empowered branch offices to fully tap the potential of both Microsoft and Cisco to provide a complete CRM solution. Its advanced feature set includes:

    – Legacy IPCC interface

    – Screen pop on incoming call

    – Supports click-to-dial feature from a Microsoft Dynamics CRM 3.0 contact record

    – Captures incoming and outgoing call information, including calling number, called number, and call start and end times.

    – Easily creates a new Microsoft Dynamics CRM 3.0 customer record and call activity for it when a new customer call arrives (this feature may be adjusted with the help of a configuration file)

    – Screen pop from click to dial calls

    –  Tracking time duration

    – Easily create a new CRM record

    – Automatically call record and attach it to the MS CRM contact record.

    – The Agent has possibility catch any number from any type of documents, such as PDF, txt, word, excel and other, and automatically call through ICM.

    Microsoft Dynamics CRM Cisco IPCC Enterprise Connector has been successfully implemented in the Raiffeisenbank Ukraine.

    More info : http://www.e360crm.com

  4. Brendon Pilott says:

    When can we expect Bill to post the slides from Tech Ed on the MS website?

    http://www.microsoft.com/nz/events/teched/download/search.aspx

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