Multi-lingual Support for Microsoft Dynamics CRM

I’m posting this blog so as to clarify the position of Multi-lingual support for Microsoft CRM from product prospective.


Current Status

Microsoft Dynamics CRM V3.0 although is available in 22 languages, there is no multi-lingual User Interface Support. That means that single Microsoft Dynamics CRM V3 cannot support multiple languages UI within the same installation, nor there exist any work around to support the same in the current version available in the market.



Future versions of Microsoft Dynamics CRM

We (from the Product Development team) understand the need to have Multi-lingual User Interface Support for future versions of Microsoft Dynamics CRM. Our customers, our partners and our colleagues in the field have been loud and clear on requesting this feature. We’re considering this feature in the future versions of Microsoft Dynamics CRM.  


Some of the functionalities of Multi-lingual User Interface Support which are being thought through can be summarized as follows –


·         Have language specific Multi-lingual User Interface (MUI) Packs which can be installed both for the Server and Outlook Client on any language edition of Microsoft Dynamics CRM. For example, you can install French MUI Packs on the English edition of Microsoft Dynamics CRM as well as on any other language edition of Microsoft Dynamics CRM. Absolutely no restrictions.


·         Users can choose the language in which they want to view the UI and Online Help. Post selection of languages, the User Interface, any out-of-the-box data (shipped with Microsoft Dynamics CRM) and Online Help will be displayed in the corresponding language.


·         Users can select their locale upon which the number, currency, date and time formats will be displayed in the user defined formats. No more users will be restricted to view all number, currency, date and time in one single format as currently supported.


·         Customizations can be done in the base language, however System Customizers will have an ability to translate the customizations in any other language. Hence, customizations can be viewed in different languages within the same Microsoft Dynamics CRM.


·         System Administrators and users will be able to author and manage templates and reports in multiple languages.



I would greatly appreciate your feedback on some of the high level functionalities.


Sudip Roy

Comments (11)

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  1. mattp65 says:

    At a high-level, this sounds like a huge step forward.  The key is going to be how the maintenance of the multiple languages works out.  I also like the option of picking which languages are installed and the user then controlling localization settings.

    How easy will it be to synch changes between the languages?  How about easy maintenance of the picklist values (or being able to flag some picklists as not-translated).

    Care will need to be taken in setting up this maintenance to make it as straight forward as possible.  But you also need to consider how "different" each language’s screen might be (ie.  Just the literals or will it be a totally different screen?).  I think just modifying the text labels should be sufficient, but I’m sure there will be some who want a different layout all together (but that’s where role-based forms could eventually come into play).


  2. Having to answer a lot of questions lately about in how many languages Microsoft Dynamics CRM is…

  3. Kim Ørsted says:

    The language thing will be good. But there is also a need for Multi Currency support. Bringing the Multi Language together with the Multi Currency support. Will make MS CRM a true killer in the global market space.

  4. H D Bolak says:

    Can we hope that the multi-lingual support will be available soon (It will be excellent if it is going to be part of the so-called hosted CRM).

  5. Fred Pritz says:

    I know that in a futer step the CRM module from Dynamics AX will be replaced by Dynamics CRM  x.x.

    In Dynamics AX multilanguage and multicurrency is a badic funktion.

    When will that be happen?

    By the way. For a solutionn that works at the moment take luck at sorry but the discription is only in German.

  6. David Seindfe says:

    Hello All,

    I have a problem displaying French Characters in my newsletter when I’m trying to send an email from the CRM (3.0) , is there any special function I must enable to let it work or add-on.



  7. Raz Davidovich says:

    Allowing MUI for Microsoft CRM will justify the term Microsoft Dynamics…

    I am a Hebrew interface user and I feel that since the Hebrew language is so much different from the English language, it is very important to allow MUI.

    I prefer a MUI install seperated from the main install.

  8. Jij says:

    In the current version of crm, if i have some customizations made in ‘english’, could i import that into another installation (in a different language)?

    and what would happen to the javascript alerts ??

  9. Ramu says:

    I Guess Microsoft will make it a very simple process in future versions something like this.

    You may have a option of installing the Language pack on the Server/Client.

    The locale settings would take care of date/currency/numer formats.

    The display fields will be available in XML format. Where you will be able to view the developer customised fields strings in the native language in which you may have customised.

    The grid would display the missing strings in other language you may have installed.

    Any person with good language skill will be able to enter the strings and even publish it.

    All said above I am just guessing it. 😉

  10. Kent says:

    Question – we have business on four different countries. Is it possible to install four different versions of MS CRM 3 in localized languages but point the all to one database?


  11. prakash says:

    hi all,

    i’ve created picklist attribute in crm form.

    I need to use multiple selection in picklist,

    suggest me something to do this.

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