Bio – Ilana Smith



Ilana Smith began her Microsoft career in 2000, working in Enterprise Sales in Brisbane, Australia. While there, she used a (rival) CRM product - this experience inspired her to join the Microsoft CRM team, after a short detour via the Exchange product group.


 


Ilana was a program manager on the CRM team for three and a half versions, mainly responsible for Outlook integration and email.  Ilana was the founder of the CRM Team Blog.


 


These days, Ilana lives in Denmark, works for the Microsoft Dynamics NAV product group and nags her team-mates to blog for the NAV Team Blog.  She still finds herself answering CRM questions.

Comments (21)

  1. Hi, thanks for stopping by.

     

    If you’re interested in Microsoft CRM, you’ll know that there are…

  2. In 1.x, your options for what was synced between Outlook and CRM were pretty limited.  You could…

  3. Things are hectic around here at the moment, and people tend to hide when I come to ask about blog…

  4. Did anyone catch that short-lived show ‘Keen Eddie’?  The main character’s trademark line was “Hi. …

  5. Once upon a time I owned a feature called “Microsoft Business Solutions Customer Relationship Management…

  6. Our Guest Star series continues with Matt Parks, one of our first CRM MVPs and a key figure in the…

  7. Ever wondered what fields in Outlook map to what fields in CRM?  Wonder no more.  (NB: In the…

  8. Email sent from Microsoft CRM travels out in two different ways.  If it is sent in the Outlook client,…

  9. Sometimes we work hard on a feature, struggle to get it into the product, test it in all possible permutations,…

  10. Ryan Toenies says:

    I was recently reading the Microsoft CRM Development Team blog when I saw a post by Ilana Smith - Feature…

  11. In versions 1.0 and 1.2 of Microsoft CRM, we used SQL’s merge replication technology as the basis for…

  12. In versions 1.0 and 1.2 of Microsoft CRM, we used SQL’s merge replication technology as the basis for…

  13. I was bugging Charlie Wood about writing a blog post and he mentioned that they’re hiring in his…

  14. Microsoft CRM puts a tracking token onto the subject line of sent email messages.  This enables…

  15. A common misconception is that if CRM user mailboxes are spread across a number of Exchange servers,

  16. There are some complex rules that govern how deletes are handled on items that are synched between CRM

  17. Like our new look? It’s thanks to Aaron Elder from Invoke Systems . It’s a little poetic to have someone

  18. Last night, Seattle area was hit by a fairly exciting windstorm. The 520 bridge (which is one of the

  19. Hypothetically, if a founder of a team blog were to leave the team , and then join a different team that

  20. Dominik Hug says:

    Hi Ilana

    A customer reported, that after synchronization with outlook, the field P.O. Box of the business address of a contact in MS CRM is missing.

    I was able to reproduce the problem.

    Is this a known issue?

    CRM version: 3.0

    Client OS: Windows XP Pro

    Outlook Version: 2003

    Thanks a lot for your answer to dominik.hug@skybow.com

    Kind Regards

    Dominik Hug

    Developer

    Skybow (www.skybow.com)

Skip to main content