General Availability: Dynamics 365 Channel Integration Framework – Bring your own channel provider with ease

We are thrilled to announce the general availability of the Dynamics 365 Channel Integration Framework. Channel Integration Framework is a cloud-to-cloud extensible framework to integrate third-party channel providers with Dynamics 365 Unified Interface Apps using a browser-based JavaScript API library. With this framework, you can integrate any third-party channel provider or channel aggregators into Unified…

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Release Notes for Project Service Automation Update Release 2

Applies to: Project Service Automation for Dynamics 365  We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.  This release is compatible with Dynamics 365 9.0.x. To update to this release, visit…

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Release Notes for Field Service Version 7, Update Release 11

Applies to: Field Service version 7.5.5.48 on Dynamics 365 for Customer Engagement version 9.x   We’re pleased to announce the latest update to the Field Service and Project Service Automation applications. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.  To update to this release, visit the Admin…

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What’s New for Dynamics 365 Resource Scheduling Optimization v3.0 Release

Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 7.x version or 8.x version We are excited to announce the general availability of Resource Scheduling Optimization (RSO) v3.0 release which includes maximize preferred resources, best Matching skill level, improved logic of handling conflicted bookings, and user experience improvements to easily re-rank objectives. We’ve added…

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Get started with Dynamics 365 Service Scheduling

The new scheduling experience in Customer Service Hub is now live. It is powered by Universal Resource Scheduling and provides an efficient way to schedule resources for service activity. It considers the availability of employees, facilities, and, equipment to plan schedules accordingly. It also helps customer service organizations improve service quality by preventing over-scheduling. If…

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Release Notes for Field Service Version 8, Update Release 2

Applies to: Field Service for Dynamics 365 (version 8.2.0.286) on Dynamics 365 9.1.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests. This release is compatible with Dynamics…

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Release Notes for Field Service Version 7, Update Release 10

Applies to: Field Service for Dynamics 365 (version 7.5.4.51) on Dynamics 365 9.0.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests. This release is compatible with Dynamics…

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Release Notes for Universal Resource Scheduling, September 2018 – Dynamics 365 v. 9.1

Applies to Universal Resource Scheduling solution (version 3.1.0.xx), Field Service application (version 8.1.x.xx), Project Service Automation application (version 3.1.0.xx) On Dynamics 365 version 9.1.x)    We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Customer Service, Field Service, and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and…

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Release Notes for Universal Resource Scheduling, September 2018 Dynamics 365 v. 9.0

Applies to Universal Resource Scheduling solution (version 2.4.5.xx), Field Service application (version 7.5.3.xx), Project Service Automation application (version 2.4.6.xx) On Dynamics 365 version 9.0.x)    We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.   This…

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Dynamics 365 for Marketing: Set up DKIM for your sending domain to keep up with recent Office 365 changes

One of the most important performance metrics for email marketing is deliverability, which measures the ability of your messages to arrive in recipients’ inboxes rather than getting flagged as spam and filtered away, out of sight. Microsoft is dedicated to helping our Dynamics 365 for Marketing customers maximize deliverability, so we’d like to tell you…

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