Learning Path authoring now available in Dynamics 365 (online)!

Applies to: Dynamics 365 (online) In Dynamics CRM Online 2016 Update 1, we introduced Learning Path, which delivers contextually-rich training, walkthroughs, videos, and articles right in the app at just the right time. Watch a short video (1:50) about Learning Path. We’re excited to announce that you can now use Learning Path to create your…

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Search enhancements in Portal capabilities for Microsoft Dynamics 365

Applies To: Portal capabilities for Microsoft Dynamics 365     At Microsoft, we are always thinking about features that will benefit our customers. Search is one of the most used features in any self-service portal. With Portal capabilities for Microsoft Dynamics 365, we are enhancing your customers search experience with the global search filters and faceted…

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Personalize User Experience using product filtering and Content access level filtering in Portal capabilities for Microsoft Dynamics 365

Applies To: Portal capabilities for Microsoft Dynamics 365   Everyone knows the benefit of having a customer self-service portal and how critical it is to your organizations success. As your business expands into multiple domains and products, the amount of information accessible on your self-service portal drastically increases. Today a typical Portal user has access to…

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Multi language capabilities in Portal capabilities for Microsoft Dynamics 365

Applies To: Portal capabilities for Microsoft Dynamics 365   In today’s world, your customers are not confined to a single region or a language. A customer service portal that helps you connect with your customers speaking different languages is key to your success. In Portal capabilities for Microsoft Dynamics 365, we are increasing the language support…

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Enable Portal capabilities for Microsoft Dynamics 365 to support Multiple languages

Applies To: Portal capabilities for Microsoft Dynamics 365   With Portal capabilities for Microsoft Dynamics 365, you get the ability to support multiple languages in your single portal. This new feature allows content creation of a website to reach a wider global audience in different languages. For an introduction on this topic, see Multi language capabilities in Portal…

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Dynamics 365 SDK Backwards Compatibility

With the deprecation of Azure Access Control Service (ACS), we have to modify our SDK authentication code by removing all references to ACS. Effective from versions Microsoft Dynamics CRM Online 2016 Update 1 (v8.1.1) and Microsoft Dynamics 365 (v8.2), we removed Live ID support and ACS dependencies on the server-side. We also removed Microsoft.Xrm.Client from…

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Use Connected Field Service to remotely monitor and service customer equipment

Applies to: Dynamics 365 for Field Service   Connected Field Service, introduced in the Fall 2016 release of Dynamics 365, combines monitoring with the Internet of Things to replace your costly break-fix service model with a more proactive “never fail” model. With monitoring in Connected Field Service, you always know your customers’ equipment is running…

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Relevance Search is now available in Dynamics 365 (online)!

Applies to: December 2016 Update for Microsoft Dynamics 365 (online) Dynamics 365 (online) users have a great new way to find what they are looking for. Relevance Search brings a more Bing-like, global search experience to your mission critical business applications powered by Azure Search! You’ll get comprehensive search results quickly in a single list,…

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Dynamics 365 App for Outlook Support Matrix

The Fall 2016 release of Dynamics 365 App for Outlook includes many significant changes. This blog post describes supported clients for different app features in the context of Office Add-ins. The first major improvement is hybrid support. Starting with the December 2016 update of Dynamics 365, you will be able to use the app if…

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White Paper: Microsoft Dynamics CRM Online 2016 Update 1 Performance Benchmark

Applies to: Microsoft Dynamics CRM Online 2016 Update 1 I am pleased to announce the release of Microsoft Dynamics CRM Online 2016 Update 1 Performance Benchmark which is currently available for download, from Microsoft Download Center. This is the second whitepaper being published, as promised in the CRM blog a few weeks ago. The initial…

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