What’s new in Universal Resource Scheduling for Dynamics 365 February 2018 Update

Applies to Universal Resource Scheduling solution (version 2.4.0.47), Field Service application (version 7.4.0.74), Project Service Automation application (version 2.4.0.46) On Dynamics 365 version 9.0.x)   Continuing our theme for our update releases, Universal Resource Scheduling February Update focuses on our customers, with improvements in user experience, feature discoverability, stability, and highly requested scenarios. For a…

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Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive…

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Preview: new Dynamics 365 support center

We’re happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution. This is a Preview feature that is not complete, but is made available…

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Migrate from Adxstudio 7 to Portal capabilities for Dynamics 365

As we announced in September 2017, Product support for legacy Adxstudio Portals v7 will end on August 1, 2018. As mentioned in the blog announcing deprecation of Adxstudio v7, we are providing a migration guide to help customers migrate from Adxstudio v7 to Portals capabilities for Dynamics 365. This document is intended to help you migrate…

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Machine learning implementation strategy for a customer service center

With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices. It…

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Continued support for Outlook add-in (Dynamics 365 for Outlook)

In June 2017, we announced the deprecation of Dynamics 365 for Outlook (otherwise known as the “Outlook add-in”) and the plan to replace it with Dynamics 365 App for Outlook. The deprecation announcement meant that although Dynamics 365 for Outlook would continue to be supported, it would be removed in Dynamics 365 version 10.0. Since…

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Release Notes for Field Service and Project Service Automation Update 5

Applies to: Project Service Automation for Dynamics 365 version 8.2, Field Service for Dynamics 365 version 8.2, Universal Resource Scheduling (URS) solution on Dynamics 365 version 8.2 We’re pleased to announce the latest update to the Field Service and Project Service Automation solutions for Dynamics 365 version 8.2. This update includes improvements to quality, performance,…

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What’s new in Voice of the Customer version 9.0.1027.16

We are excited to announce that new version of Voice of the Customer for Dynamics 365 is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This article describes the features improvements and the fixes that are included in this update. New and…

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