Using Connectors to simplify data ingestion at scale in Dynamics 365 for Customer Insights

Microsoft Dynamics 365 for Customer Insights (DCI) SaaS offering provides big data analytics and insights for sales, marketing and service functions. To extract the most out of DCI requires bringing in data from different sources. One of the most important data sources is Microsoft Dynamics 365 (online).  In this article, I want to walk you…

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Pick your Dynamics 365 connector of choice using Flow, Logic Apps, or PowerApps

Applies to: Dynamics 365 (online) Use Microsoft Flow or Azure Logic Apps to set up automated Dynamics 365 workflows between a Dynamics 365 (online) instance and your choice from many other apps and services available to synchronize files, get notifications, collect data, and more.     Use Microsoft PowerApps to quickly generate, customize, share, and…

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What’s new in Microsoft Social Engagement 2017 Update 1.2

This article describes the features, fixes, and other changes that are included in Microsoft Social Engagement 2017 Update 1.2. New features introduced Get insights with Social Selling Assistant Microsoft Social Engagement’s Social Selling Assistant introduces a new recommendation type: Get Insights. This adds to the existing recommendations for sharing content. This new type provides recommendations…

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Microsoft Dynamics 365 (online) – Asynchronous Service Quotas

Applies to: Microsoft Dynamics 365 (online)   The Microsoft Dynamics 365 Asynchronous Processing Service (called the async service) executes long-running operations independent of the main Microsoft Dynamics 365 (online & on-premises) core operation.  This results in improved overall system performance and improved scalability.   How does it work? The asynchronous service features a managed queue…

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Social Selling Assistant: A new value proposition for salespeople in Microsoft Dynamics 365

Invest 5 minutes a day to become a successful social seller. The Social Selling Assistant recommends personalized actions for you, like which posts to share, based on machine learning. No need to spend hours to spot relevant content or crawl through hundreds of updates anymore. Social Selling became a big trend in recent years. It…

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What’s new in Microsoft Social Engagement 2017 Update 1.1

This article describes the features, fixes, and other changes that are included in Microsoft Social Engagement 2017 Update 1.1. New features introduced in Microsoft Social Engagement 2017 Update 1.1 Sell more with Social Selling Assistant Microsoft Social Engagement introduces Social Selling Assistant, to empower your salespeople to sell more by leveraging social media. With this application,…

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Dynamics 365 SDK Backwards Compatibility

With the deprecation of Azure Access Control Service (ACS), we have to modify our SDK authentication code by removing all references to ACS. Effective from versions Microsoft Dynamics CRM Online 2016 Update 1 (v8.1.1) and Microsoft Dynamics 365 (v8.2), we removed Live ID support and ACS dependencies on the server-side. We also removed Microsoft.Xrm.Client from…

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Microsoft Dynamics 365 with SQL Server 2016 Cumulative Update 2 (CU2)

Applies To:  Dynamics 365 (on-premises)   You can now run Dynamics 365 (on-premises) with SQL Server 2016 CU2 using database compatibility level 110 (SQL Server 2012 compatibility level). The application’s performance is improved when you set the organization database with trace flag 1224. This setting reduces the CPU usage by disabling lock escalation based on…

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Make business recommendations based on business intelligence with Dynamics 365

Applies to: Dynamics 365   The fall 2016 release of Dynamics 365 introduced a powerful new feature called business recommendations, that enables a Business Analyst or System Customizer to guide users to optimal data based on intelligence they have about their business.     Business recommendations work like the Show Error action by adding an…

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Microsoft Dynamics 365 Customer Driven Update (CDU) Progress

Applies To:  Dynamics 365 (online)   To better track and manage your Dynamics 365 (online) updates, we’re adding more granular update status to the Updates page. At the date and time of your update, the status for your instance will show Updating instance.     The four stages of an update are: Status Description Queued…

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