Automatic Case Creation from Community Forums using SLA

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically…

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Deprecation announcements with Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1

In order to continue to provide great capabilities for people using Microsoft CRM we occasionally need to replace older capabilities with better ones. Because these changes can be disruptive we provide as much advance notice as we can so that you can be ready to make any necessary transition. When a feature is deprecated it…

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Microsoft Dynamics CRM improves iOS mobile security options

Given the increasingly mobile and connected nature of business in today’s world, Microsoft has enhanced the mobile security options available with Microsoft Dynamics CRM. With the latest release of CRM, we have enabled Intune Mobile Application Management for the CRM iOS mobile application. In addition, to support this capability, Dynamics CRM is now integrated with…

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New Office 365 Admin center brings changes to CRM Online notifications

Office 365 is well underway in transitioning to a new admin center. See: Announcing the new Office 365 admin center. You’ll need to make some changes in how you view CRM Online service status and notifications. Old Office 365 Admin center Service health broken out by components appeared under Service Health. We have simplified service…

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How to configure SLAs

Hey, congrats on updating to Microsoft Dynamics CRM Online 8.1. Of the many new and exciting features, you now have the capability to use service level agreements (SLAs) for entities apart from Case. The additional entities with the SLA capabilities are: All activity entities (email, appointment, etc.) except recurring appointment Account Contact Order Invoice Quote…

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Just released: New content for CRM 2016 spring wave

The CRM 2016 spring wave includes many new and exciting features! This blog shows you where to go for new information, whether you’re an admin, customizer, developer, or end user. The official names for the spring wave releases are: Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1 Microsoft…

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Automating Agent Actions with Cognitive Services Speech Recognition in USD

Microsoft’s Cognitive Services offer an array of intelligent APIs that allow developers to build new apps, and enhance existing ones, with the power of machine-based AI. These services enable users to interact with applications and tools in a natural and contextual manner. These types of intelligent application interactions have significant applicability in the realm of…

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Microsoft Customer Care Framework Support Lifecycle Announcement

As shown below, several of Microsoft Customer Care Framework versions will reach the end of extended support within the next three years.   Microsoft recommends that customers migrate to current product versions prior to the support end dates. This enables customers to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft. …

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Microsoft Dynamics CRM 3.0 Support Lifecycle Announcement

A little more than 10 years ago Microsoft launched Microsoft Dynamics CRM 3.0. The release introduced Dynamics into the product name, allowed organizations to create customization, and build their reports using Microsoft SQL Reporting Services. A lot has changed in 10 years – in technology, at Microsoft and with Microsoft Dynamics CRM. Today, the process…

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Dynamics CRM Online connector for Office 365 Groups

Applies to: CRM Online With the new Dynamics CRM connector for Office 365 Groups, you can now stay on top of the tasks on your CRM records within the groups experience in Outlook. Figure 1. Dynamics CRM Online connector in Outlook Web App How Dynamics CRM Online connector works When you connect a CRM record…

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