Dynamics 365 – Portals  Source Code Release 

We are excited to announce that we have released the source code for Dynamics 365 – Portals.    The source code is released under an MIT license which is a very permissive popular open source license.  The source code is consistent with the same code that is used to host our July 2017 portal release…

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Upcoming changes to legacy Adxstudio Portals v7

Microsoft acquired Adxstudio in 2015 for its compelling customer engagement features and, over the last two years, has natively built them into Microsoft Dynamics 365. During that transition, Microsoft continued supporting the legacy Adxstudio Portals v7 product. Because you are a legacy Adxstudio Portals v7 customer, we are providing advance notice of changes to our legacy…

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How user feedback influences Microsoft Business Application development

Internally, Microsoft runs every aspect of the company using data. We refer to this as our “Data Culture”. As the leader of business intelligence and analytics for James Phillips, the Corporate Vice President who leads the Business Applications Group, I am often asked why and how we manage user feedback. With this post, I would…

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Microsoft Dynamics Marketing service will be discontinued, and learn what’s coming next.

Last year, we announced that Microsoft Dynamics Marketing would no longer be sold to new customers starting November 2016. Microsoft has made the decision that Microsoft Dynamics Marketing will be discontinued as of May 15, 2018. With the discontinuation of service, Microsoft suggests customers explore a few options that may serve their on-going marketing needs,…

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Migrate your Dynamics CRM 2011 Knowledge base articles to new Dynamics 365 Knowledge base articles

Knowledge Management has always been a core of any Customer Service organization in helping achieve better CSAT and consistency in solving customer issues. Dynamics 365 (formerly Dynamics CRM) had Knowledge Management capabilities starting with the first Knowledge Management module in Dynamics CRM 2011 to the latest Knowledge Management module launched in Dynamics CRM 2015 release….

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KPI enhancements with Customer Insights July 2017 update

Applies to: Dynamics 365 for Customer Insights July 2017 update   Dynamics 365 for Customer Insights (DCI) July 2017 update brings a number of enhancements to help customers implement new scenarios to drive intelligent customer engagements across all channels of interaction. KPIs form the core of analytics capabilities of DCI. We continue to improve the…

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Demystifying Dynamics 365 Portals Update Process

Since the first launch of Dynamics 365 Portals in May 2016, it has come a long way adding a long list of capabilities in multiple releases—latest being 8.3 release  which was launched in July 2017. As we have been cranking out multiple portal releases, it is important for you to understand Portal update process to…

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Deprecation of Dynamics 365 for Outlook

At the end of June, we announced that Dynamics 365 for Outlook (“Outlook add-in”) is deprecated with the July 2017 update for Dynamics 365. The Outlook add-in is a legacy feature that has been around for a while. In this blog post, I’ll provide more details regarding this announcement. What deprecation means When a Dynamics…

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