DTM support is moving to a newsgroup model which should make the increasing volumes easier to manage. From our support team...
DTM now has a newsgroup:
Please start telling DTM customers about this newsgroup. We (DTM Support) will be monitoring the newsgroup to ensure timely response to customer posts. I’ve posted a couple of FAQ posts to get started...We will start transitioning over to this newsgroup as the primary source of support for DTM (instead of firstname.lastname@example.org). We expect to decommission the email@example.com alias at RC1.