Change “Create Request” button-label on SCSM 2012 R2/2016 HTML5 Portal to “Create Incident”

  Default HTML5 portal, has button labelled “Create Request” which in default configuration opens the Generic Incident form to create Incident. The label creates confusion to user as it is used for Incident, not for Service Request. We can change the label to “Create Incident” by modifying the resource file as explained in this blog….