End of full support for SharePoint 2010 from RTM to SP1. Start limited support.


Hello

Today, the support of SharePoint 2010 versions between RTM(14.0.4762.1000) and SP1 (14.0.6029.1000) is ended as you can double check in the following link:

http://support.microsoft.com/lifecycle/?p1=14944

That is because the SP1 was released one year ago and ,as you may know, the Office Business Group Service Pack policy states “When a new service pack is released, Microsoft will provide 12 months of support for the previous service pack”. More info in the following link:

http://support.microsoft.com/lifecycle/#tab2

Then, the new support cases opened regarding issues between RTM and SP1 versions will be treated as “limited support”. That means that you will face the following limitations:

  • Limited break/fix support incidents will be provided through Microsoft Customer Service and Support; and through Microsoft’s managed support offerings (such as Premier Support).  
  • There will be no option to engage Microsoft’s product development resources, and technical workarounds may be limited or not possible.
  • If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a supported service pack.

For more info:

http://support.microsoft.com/gp/newsplifecycle

So, please, I would like to recommend you to install at least SharePoint 2010 SP1 + any of the latest cumulative updates to keep your infraestructure fully supported. To install the SP1 you could follow the following link:

http://blogs.msdn.com/b/calvarro/archive/2011/06/28/sharepoint-2010-sp1-y-june-cu-2011.aspx

Thanks.

Kind Regards.

Héctor Calvarro Martín. SharePoint Dev/Core. Microsoft Support Escalation Engineer for EMEA

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