Living on the Edge of Exponential Change

Our future looks grim.  The economic situation is dire with little relief in sight. But short term gloom conceals deeper shifts in an ever-changing environment. The future may be much brighter than it seems. There have been many turning points throughout history when breakthroughs in technology brought about huge changes in society. From the spinning…


Designing a Viral Product – a fresh approach to innovation

Viral marketing is hot right now. In the new world of social networking, a digital outreach strategy is essential. But it may be more useful to develop products that are intrinsically viral. According to a recent HBR article adding a “share” button to a product can increase peer-to-peer influence over product purchase by 400%.[i] As…


A Predictive Analytics Roundtable: Making Data Statistically Relevant and Actionable

  Analytics is an increasingly powerful business tool, one that is critical for competing successfully in today’s capital markets industry. Its value is well proven in enabling better-quality high-speed trading decisions and outcomes. Today’s analytics tools can be used across lines of business and within business functions to enrich insight and intelligence, monitor operations, evaluate…


The Growing Power of Visualization – the next phase of markets

Too much information and too little time to absorb it – that’s the dilemma of the financial markets today. We have more data than we can possibly absorb: spreadsheets with tens of columns and thousands of rows; news headlines streaming faster than the human eye can read……. Yet the data tsunami continues to overwhelm us with almost…

3

Mastering Innovation in a World of Complexity

A 1994 ground breaking paper on product development suggested that there were two kinds of product development – a traditional analytical one moving through  defined stages from the abstract to the specific as a problem solving process and another based on interpretive and continuous dialogue.[i] The analytical approach assumes we can work out what customers want,…


Digital Signature in the Branch of the Future

We are all familiar with digital signature in the retail environment, even in insurance. A number of leading banks have begun to adopt the process, but in financial services the technology of digital signature is still in its infancy. Whether we are opening a bank or brokerage account or applying for a loan there is…


Increasing Marketing ROI – the importance of uplift

In today’s competitive markets, it’s all about focus – reaching the customers that deliver the best return for the least cost. But traditional marketing programs are often more about coverage than focus. The secret lies in understanding the shape of a curve. Analysts have long been familiar with the law of diminishing returns – increasing returns in…


Slates in Financial Services – Changing the Conversation

The interest in Apple’s iPad amongst financial services business leaders creates a significant problem and opportunity for their IT staffs.  Lines of Business executives not only want to connect their iPads to the corporate network, but they want to start delivering enterprise business solutions on them as well.  This creates an immediate dilemma for IT…


Towards a New Model of Employment and Innovation

The 2011 Shift Index from Deloitte has a simple message. The way for firms to improve performance is to increase worker passion, while the message for employees is follow your dreams. They may not lead to the same place. For those who are new to the Shift Index, the Deloitte Center for the Edge has…

1

Secrets of Successful CRM – sharing best practices from the field

The banking industry is really focused on organic growth this year and this is reflected in an enormous interest in customer relationship management systems – CRM. But while there are many examples of satisfied CRM customers, there are also some CRM implementations that haven’t met expectations. On the face of it implementing a CRM system…