The Bank Branch of the Future – Microsoft at BAI 2011

Bankers at BAI this year seem to agree that bricks and mortar banking is here to stay, despite the growth in digital channels. But the role of the branch would be very different and more enabled by technology. What the bank branch of the future might look like is very much the theme of the…

0

The Analytic Enterprise

Why do some banks perform so much better than others?  There are many factors, but a lot has to do with the way they manage, harvest, analyze and disseminate information. Banks need information more than ever, in particular customer information. As a result, there has been a huge growth in the demand for customer relationship…

0

Mastering Innovation in a World of Complexity

A 1994 ground breaking paper on product development suggested that there were two kinds of product development – a traditional analytical one moving through  defined stages from the abstract to the specific as a problem solving process and another based on interpretive and continuous dialogue.[i] The analytical approach assumes we can work out what customers want,…

0

Digital Signature in the Branch of the Future

We are all familiar with digital signature in the retail environment, even in insurance. A number of leading banks have begun to adopt the process, but in financial services the technology of digital signature is still in its infancy. Whether we are opening a bank or brokerage account or applying for a loan there is…

0

Increasing Marketing ROI – the importance of uplift

In today’s competitive markets, it’s all about focus – reaching the customers that deliver the best return for the least cost. But traditional marketing programs are often more about coverage than focus. The secret lies in understanding the shape of a curve. Analysts have long been familiar with the law of diminishing returns – increasing returns in…

0

Slates in Financial Services – Changing the Conversation

The interest in Apple’s iPad amongst financial services business leaders creates a significant problem and opportunity for their IT staffs.  Lines of Business executives not only want to connect their iPads to the corporate network, but they want to start delivering enterprise business solutions on them as well.  This creates an immediate dilemma for IT…

0

Migrating Financial Services Applications to the Azure Public Cloud

Our Microsoft finserv team is seeing a major uptick in financial services firms and partners looking to leverage Microsoft Azure public cloud offering. Windows Azure and the cloud offer a paradigm shift in computing where a company can outsource all aspects of running their software except for their application logic and data. Windows Azure is…

0

Secrets of Successful CRM – sharing best practices from the field

The banking industry is really focused on organic growth this year and this is reflected in an enormous interest in customer relationship management systems – CRM. But while there are many examples of satisfied CRM customers, there are also some CRM implementations that haven’t met expectations. On the face of it implementing a CRM system…

0

Real Time Risk Management at the Touch of a Button – the challenge of managing ‘big data’

New regulation, more frequent risk scenarios, faster trade flows and higher volumes are accelerating data velocities. Current risk systems need new architectures to scale. Systems that have previously been able to deliver only in hours and days must now capture, aggregate and report accurate accounts of risk positions in minutes directly to regulators. Risk managers…

0

Choosing a Cloud Provider – towards a structured approach

Cloud computing provides a compelling option for Financial institutions (FIs) looking for more flexibility in deploying technology and managing costs. There is a wealth of cloud solutions available in the market today, and some major providers, but how does an FI choose between one provider and another? Not all providers are the same. If the…

0