Revisting the Analytical Enterprise

The way banks have competed in the past has been on the basis of assets – how many branches, products, how many countries they operate in – even how big they are. But the rules of the game have changed. These capabilities are less important today. What matters more is how banks manage information –…

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Coming Out of Left Field

Baseball is the arguably the most hallowed game in America. Trying to redefine baseball is almost like trying to redesign the American flag. It’s practically sacrosanct. Since the 19th century, a player’s performance has been determined by the insider opinions of players, managers, coaches and scouts using traditional statistics such as stolen bases and batting…

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The Forgotten Channel – the fall and rise of ATMs – Themes from BAI 2011

For years the ATM channel has been taken for granted by the banking industry. The focus of innovation has been on other channels like mobile, but this is rapidly changing. Evidence presented at BAI 2011 by BBVA Compass suggested that ATMs are very important in driving customer satisfaction. So despite the buzz over digital channels,…

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Banking at the Crossroads

History tells us there are certain watershed moments. Banking is going through such a phase. After decades of building systems around products, the industry must now build technology around customers, and, in particular customer relationships. Also, the conversation with customers is changing from complex instruments to simpler products like value based checking. Banking is going…

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How ‘Social’ is Bringing Passion Back to the Workplace

We appear to be living in two economies with very different stories. One is the traditional economy, currently in the doldrums, and the other is our social economy, rising in value and importance, which is redefining how the traditional one works. Social computing includes social networking (Facebook, LinkedIn and Twitter); you are my friend, you…

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The Smartphone Wars

It’s been almost fifty years since Maxwell Smart, Agent 86, goof-balled the mobile phone into the popular imagination when he used his shoe for clandestine conversations. A lot has happened since then in the ‘smart’ phone world. Angry Birds and Plants vs. Zombies are now out on Windows Phone 7. Nokia has released the amazing…

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We Are What We Tweet

Written by David but inspired by Damien. For years, a business card has been the ultimate power statement, defining who we are by the title we have and the firm we represent. After a handshake we naturally exchange them. But what happens afterwards? I have more business cards than I know what to do with….

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Reflections on SIFMA 2011

Now that SIFMA 2011 is behind us, let’s take a moment to look back on a conference whose conversations and content mirrored the extremes of our post-crisis world. This year the Leaders Forum explored two main topics – Dodd Frank implementation and the use and impact of social media – two themes that couldn’t be…

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Designing a Viral Product – a fresh approach to innovation

Viral marketing is hot right now. In the new world of social networking, a digital outreach strategy is essential. But it may be more useful to develop products that are intrinsically viral. According to a recent HBR article adding a “share” button to a product can increase peer-to-peer influence over product purchase by 400%.[i] As…

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The Bloomberg Debate on Private Clouds

How are financial institutions adopting Cloud technology? Are private clouds more appropriate for the industry, and if so what benefits do they bring to organisations? On Tuesday I participated in a very interesting panel on Private Clouds at the Bloomberg Enterprise Technology Summit, mediated by Colin W. Gillis (BGC Financial), and made up of Bryan Beal from…