Revisting the Analytical Enterprise

The way banks have competed in the past has been on the basis of assets – how many branches, products, how many countries they operate in – even how big they are. But the rules of the game have changed. These capabilities are less important today. What matters more is how banks manage information –…

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Coming Out of Left Field

Baseball is the arguably the most hallowed game in America. Trying to redefine baseball is almost like trying to redesign the American flag. It’s practically sacrosanct. Since the 19th century, a player’s performance has been determined by the insider opinions of players, managers, coaches and scouts using traditional statistics such as stolen bases and batting…

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The Bank Branch of the Future – Microsoft at BAI 2011

Bankers at BAI this year seem to agree that bricks and mortar banking is here to stay, despite the growth in digital channels. But the role of the branch would be very different and more enabled by technology. What the bank branch of the future might look like is very much the theme of the…

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The Forgotten Channel – the fall and rise of ATMs – Themes from BAI 2011

For years the ATM channel has been taken for granted by the banking industry. The focus of innovation has been on other channels like mobile, but this is rapidly changing. Evidence presented at BAI 2011 by BBVA Compass suggested that ATMs are very important in driving customer satisfaction. So despite the buzz over digital channels,…

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Banking on an Uncertain Future – BAI 2011

President Clinton’s keynote speech at BAI this week reminded that this is an exciting time to be living thanks to advances in technology, but the world remains unstable. Uncertainty seemed to be in the minds of many delegates to the BAI conference this year as the banking industry struggles to recover from the shock waves…

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Banking at the Crossroads

History tells us there are certain watershed moments. Banking is going through such a phase. After decades of building systems around products, the industry must now build technology around customers, and, in particular customer relationships. Also, the conversation with customers is changing from complex instruments to simpler products like value based checking. Banking is going…

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Living on the Edge of Exponential Change

Our future looks grim.  The economic situation is dire with little relief in sight. But short term gloom conceals deeper shifts in an ever-changing environment. The future may be much brighter than it seems. There have been many turning points throughout history when breakthroughs in technology brought about huge changes in society. From the spinning…

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How ‘Social’ is Bringing Passion Back to the Workplace

We appear to be living in two economies with very different stories. One is the traditional economy, currently in the doldrums, and the other is our social economy, rising in value and importance, which is redefining how the traditional one works. Social computing includes social networking (Facebook, LinkedIn and Twitter); you are my friend, you…

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Netflix and the Future of Banking

Banking moguls looking to extract more value from their businesses might take a leaf out of the media industry. Netflix is a huge media success. But it is far from unique. The media industry has long made more money through aggregating and distributing content than by creating it. Distributors provide scale and customer reach without…

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The Smartphone Wars

It’s been almost fifty years since Maxwell Smart, Agent 86, goof-balled the mobile phone into the popular imagination when he used his shoe for clandestine conversations. A lot has happened since then in the ‘smart’ phone world. Angry Birds and Plants vs. Zombies are now out on Windows Phone 7. Nokia has released the amazing…

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