The Future of Research

Like many businesses research has reached an inflection point. Scientists, analysts and academics are amassing data at unprecedented rate. Thanks to the growing need for collaboration within and between disciplines huge amounts of data and content must be shared and analyzed to have impact. Technology is changing at dizzying rates and the world with it….


A Phenomenal Period of Disruption

The law of accelerated returns says the rate of technological growth is exponential. Instead of 100 years of technological growth in the 21st century we might have 20,000 years of technological change in current technology year terms. This implies a world of increasing rates of disruption with profound implications for the way we work and…


Selling to a Market of One

Tougher markets encourage deeper, more profitable customer relationships. The need for banks to treat each of us as unique is becoming more important. Three technologies in particular are making selling to a market of one a practical option; digital marketing, social networking and predictive analytics. Digital marketing is not just a technology, it is also a channel. In…


Reflections on a Year of Change

2010 has been a game-changing year for technology. Slates, smartphones, 4G networks, user interfaces and cloud computing all captured headlines. We are living through an amazing period of disruption. While slates and smartphones capture our imagination, cloud computing is having a more dramatic impact. Nearly all of us as consumers experience cloud technology in our…


Banking Outlook for 2011

The outlook for banking in 2011 remains challenging. The housing market remains weak, unemployment high and the recovery fragile. For retail and commercial banks this means continued pressure on portfolio quality and margins. For investment banks 2011 may be a year of more opportunity. Stronger equity markets, more IPOs and bond issues, and increased M&A…


Banking and Wiki Leaks – living in a more transparent society

Wiki Leaks may be the next systemic risk banks face. At a time when we must become more collaborative and share information, are we exposing ourselves to more risks? If so, what protection do we have? In a world of flash drives and file transfers, how can we ever be secure? Heightened security is not…


The Retail Bank of the Future – redefining the role of branches

In an era when one in five relationships begins online, some have questioned the future of branches. According to one research firm, visits to branches are down by 20 percent since 2000. Consumers seem more enamored of smartphones then teller lines, as banks rush to reinvent their primary relationship channel. Citi’s new branch in Union…


Windows Phone 7 – a phone for the consumer and the enterprise

The new generation of smartphones has been very popular with consumers. As many consumers are also employees, financial institutions are trying to decide whether there is a fit for the enterprise. The new Windows Phone 7 is specifically designed for both markets. Recent announcements from enterprise leaders in their field illustrate the appeal of the…


Paperless Financial Services

When we think about the future of financial services, a paperless environment is a likely outcome. But transitioning from a paper based to a paperless i.e. electronic environment is not as easy as it looks. Here’s a lesson from the past. During the Second World War, Allied agents dropped into occupied France took huge crystal…


How Much Capital Does a Bank Really Need?

There is an ongoing debate in the financial servic industry about how much capital banks really need. Regulators seek higher rather than lower capital ratios. But if a bank’s risk management goes haywire, and it loses public confidence, no amount of capital may save it. Higher capital ratios come at a cost. This forces banks to…