Yesterday, I attended a meeting where MSDN Product Manager Justin Grant went over some of the pain points that customers are having when they visit MSDN. One of these points had to do with searching for the right answer when troubleshooting a problem. I think the issue is that the documentation and papers we post on MSDN aren’t really oriented toward troubleshooting issues for the most part.
What we do have though, is a great product support site that’s dedicated to troubleshooting issues.
With that in mind I’m going to add a troubleshooting link to the home page Visual C++ Developer Center and I’ll also take a look at adding something like a top knowledge base articles control to the home page. Does a KB control sound like something useful on the site? Post a response to this thread and let me know.