Error Code 0x80070643 is returned while installing ‘Message Queuing Server’ on Windows Server 2008 R2

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MSMQ fails to install on Windows Server 2008 R2, and the following error is returned:

Application Event Logs show the following:

Log Name: Setup
Source: Microsoft-Windows-ServerManager
Date: mm/dd/yyyy hh:mm:ss AM/PM
Event ID: 1616
Task Category: None
Level: Error
Keywords:     
User: Domain\User
Computer: ComputerName
Description:
Installation failed. 

Features: 

Message Queuing

   Error: Attempt to install Message Queuing Server failed with error code 0x80070643. Fatal error during installation 
   The following features were not installed:
   Message Queuing Services
      Message Queuing Server 

CBS( C:/Windows/Logs/CBS ) logs show the following:

2013-07-25 10:48:43, Error CBS Failed to perform operation. [HRESULT = 0x80070643 - ERROR_INSTALL_FAILURE]
2013-07-25 10:48:43, Info CBS Session: 30312782_1807246208 finalized. Reboot required: no [HRESULT = 0x80070643 - ERROR_INSTALL_FAILURE]
2013-07-25 10:48:43, Info CBS Session: 30312782_1890862208 initialized by client RMT.
2013-07-25 10:48:43, Info CBS Session: 30312782_1892890208 initialized by client WindowsUpdateAgent.
2013-07-25 10:48:43, Info CBS Appl: DetectUpdate, Package: Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Local Parent: IIS-WebServerRole, Intended State: Installed
2013-07-25 10:48:43, Info CBS Appl: Evaluating applicability block(detectUpdate part), disposition is: Staged, applicability: Applicable, result applicability state: Installed
2013-07-25 10:48:43, Info CBS Appl: Package: Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Update: IIS-WebServer, Applicable: Applicable, Disposition: Installed
2013-07-25 10:48:43, Info CBS Appl: DetectUpdate, Package: Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Local Parent: IIS-WebServer, Intended State: Installed
2013-07-25 10:48:43, Info CBS Appl: Evaluating applicability block(detectUpdate part) 

Cause

This issue may occur if the user permissions are inadequate for the installation. MSMQ service runs under the Network Service account. During installation if we are unable to start the service then the installation rolls back. The Network Service account permission is restricted and hence the service does not start up and thus rolls back the installation.

Resolution:

Add the Network Service Account to the Local Administrator group on the machine.

You may also try the following:

1. Give permission to Authenticated Users on ‘C:\Windows\System 32’ and ‘C: \Windows\debug’ folder.

2. Disable all antivirus software’s.

3. Make sure UAC is turned off.

a. Go to Control panel and click User Accounts

b. Select User Accounts and click Turn User Account Control on/off

c. Un-check the check box beside User Account Control

d. Close the User Account Window, reboot the computer and try to install Microsoft Message Queuing (MSMQ) again

Note: Make sure to turn User Account Control back ON when the issue is resolved.

5. If you are using a debug build of the OS, try using the free/retail build (Refer: https://msdn.microsoft.com/en-us/library/ff543450(VS.85).aspx to see the difference between debug and free build of the OS)

 

Written by:
Kshitij Dattani

Reviewed by:
Jainath Ramanathan

Microsoft India
GTSC