As you may know, we are offering a “go-live” agreement for Beta 2. As part of that, we are making support available. Of course news groups and other avenues are available but I mean a live person on the phone helping you (assuming the hours match up – standard US business hours). Sorry, we can’t support 24×7 until the product ships.
I was just checking on the status of TFS support and was told it is indeed up and running. Here is how you get connected:
Customer sends email to mailto:email@example.com
We respond back to them asking for enough information from them to create an Access ID
We batch the requests together daily and send them to be entered in the system for an Access ID (this process can take up to 10 business days).
Once we get the Access IDs back we send email back to the customer with information on how to get in touch with us if they needed assistance.
As you can see, there is some delay in data entry in the process. As such, if you are going to put Beta 2 of TFS on your production server, I recommend you send mail early and don’t wait until you have a problem 🙂
Jeff Beehler wrote a longer post on the “go-live” program if you want to read more.