Support details for TFS Beta 2
I’ve gotten a few questions recently about exactly what “go-live” of TFS Beta 2 means and how one goes about getting support. “Go-live” means that we believe Team Foundation Server 2008 Beta 2 (TFS Beta2) is ready for production use. Because TFS is such a mission critical application, we have arranged for Customer Support Services (CSS) to provide support during the Beta 2 timeframe for customers who deploy it in a production environment. If you are running into issues which do not cause work stoppage, one of the best places to get support is on the MSDN forums. There are ten specific Team Foundation Server forums covering topics like Setup, Source Control, Work Item, Build Automation and Reporting and are actively monitored by members of the TFS development team. The Visual Studio Team System forum lists all the specific Team Foundation Server forums. If you are running TFS Beta2 in a true production environment you can also call 800-936-5800 to reach CSS. A representative will gather information on your issue, create a support case and set up a callback with a TFS support engineer to help you resolve the issue. Please note that we are currently staffed to provide callback support Monday thru Friday from 9am to 5pm Eastern Time. Issues that are reported to CSS outside of these hours will receive a call back the following business day from one of our TFS support engineers. Hopefully this will clarify the arrangement. Let me know if you have further questions.
Brian
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