I just wrapped up a day-long training session with Doug Lipp and some of his associates. The course was all about interacting with our great Japanese co-workers, partners, and customers. Think culture, communications, meetings, expectations, etc. This was by far the best one-day course I have had in a long time. It isn't always easy to keep my attention from 8:30am until 5pm, but he did. OK, I did a little bit of e-mail and posted 2 blogs, but only during a couple of breaks.
I highly recomend contacting Doug if you want to improve your Japanese <--> American interactions. See http://www.douglipp.com/customer_service_training.html for more information.
Doomo arigato gozaimasu Lipp-san for the great class!
By the way, I took this course because we have an MTC in Tokyo (http://www.microsoft.com/services/microsoftservices/mtclocal.mspx#world), which isn't too far from the entertaining Shinjuku area and subway station: http://en.wikipedia.org/wiki/Shinjuku%2C_Tokyo.