Outlook Inbox folders stuck on Loading message in CRM 4.0

Hi all,

Do you get this with CRM 4.0 Client?

We are seeing many request of this kind in CRM Support.

THE IS A FIX AVAILABLE FOR DOWNLOAD, PLEASE CLICK HERE TO GET IT:

KB952724 E-mail messages are not displayed in the folders in the Microsoft Dynamics CRM 4.0 On-Premise client for Outlook

Our team is working to fix it, an hotfix will be available but we can’t tell when right now.

To make it simple, the cause of this issue is a timing issue between Outlook/.Net/CrmAddin.

If you do the following you can workaround the issue.

-          Open Outlook, disable CrmAddin

-          Close Outlook, Open Outlook, Enable CrmAddin.

-           Issue is gone ! simply because we waited a bit to load our Addin after Outlook startup.

So after having a closer look, I guess the workaround above is not really easy to do and quite annoying, so for now you can try this:

-          You can enable the Security on Addins in Outlook so that you get prompted to Load the CrmAddin on Outlook startup.

Behind the scene, the prompt will delay the loading of the CrmAddin and make the issue disappear.

-          For OL2007, go to Tools, Trusted Center and check “Apply macro security settings to installed add-ins” . Restart Outlook.

When you now start Outlook, you will get prompted to load the addin with this:

-          Simply Click “Enable application add-in” and it should work.

DON’T select “Trust all documents” because you’ll not be prompted anymore and this is not what we want.

I hope this will help you to workaround this while we are working on release a proper fix.

Regards

Benjamin LECOQ