Outlook Inbox folders stuck on Loading message in CRM 4.0


Hi all,


 


Do you get this with CRM 4.0 Client?


 


 Loading


  


We are seeing many request of this kind in CRM Support.





 


THE IS A FIX AVAILABLE FOR DOWNLOAD, PLEASE CLICK HERE TO GET IT:


KB952724 E-mail messages are not displayed in the folders in the Microsoft Dynamics CRM 4.0 On-Premise client for Outlook


 


Our team is working to fix it, an hotfix will be available but we can’t tell when right now.


 


To make it simple, the cause of this issue is a timing issue between Outlook/.Net/CrmAddin.


If you do the following you can workaround the issue.


 


-          Open Outlook, disable CrmAddin


-          Close Outlook, Open Outlook, Enable CrmAddin.


-           Issue is gone ! simply because we waited a bit to load our Addin after Outlook startup.


 


So after having a closer look, I guess the workaround above is not really easy to do and quite annoying, so for now you can try this:


 


-          You can enable the Security on Addins in Outlook so that you get prompted to Load the CrmAddin on Outlook startup.


Behind the scene, the prompt will delay the loading of the CrmAddin and make the issue disappear.


 


-          For OL2007, go to Tools, Trusted Center and check “Apply macro security settings to installed add-ins”. Restart Outlook.


When you now start Outlook, you will get prompted to load the addin with this:


 


 


Trust CrmAddin


 





 


-          Simply Click “Enable application add-in” and it should work.


DON’T select “Trust all documents” because you’ll not be prompted anymore and this is not what we want.


 


I hope this will help you to workaround this while we are working on release a proper fix.



Any comments are welcome, if you want to propose other workarounds waiting for the fix 🙂 


 


Regards


Benjamin LECOQ


 

Comments (14)
  1. remonboonstra says:

    Woohoo!

    Thank you, any workaround to this is great!

    Let’s hope the hotfix wil be out soon, till then this is great!

    Thanks for posting this information!

    Remon

  2. remonboonstra says:

    Hi Benjamin,

    Too soon…

    When enabling this option I get ALOT of popups like these for other addin. Is it possible to have it ONLY for CRM ?

    thank you!

    Remon

  3. MSDN Archive says:

    Hi Remon,

    Not that i’m aware of. I don’t think this setting offer any granularity but I’m not an Outlook expert so someone might have a better idea.

    Cheers

    Benjamin

  4. ThinkCreateAct says:

    Hi Benjamin,

    are you also aware of the problem, that Outlook "hangs" with some functions after loading the inbox correctly. e.g. emails can’t be deleted or flaged.

    Regards

    Gregor

  5. MSDN Archive says:

    Hi Gregor,

    Well not or maybe. Can you be more precise?

    What is the exact issue you are facing?

    Please give repro steps.

    Regards

    Benjamin

  6. ThinkCreateAct says:

    Currently I can’t give you repro steps. It may happen after tracking Outlook items in CRM.

    The effect is, that you can’t flag/delete them and the inbox "hangs" (no new mails are fetched).

    Sorry, can’t be more precise.

    The biggest issue is your described problem. yesterday I installed several Clients at a customer site and 3 out of 5 had this problem. They are definitly not happy.

    Another one is this:

    After syncing contact from CRM to Outlook the leading "+" in the telephone number is missing.

    Or this one:

    Right now I have 2 CRM toolbars in Outlook.

    Or this:

    Starting the mailmerge from Outlook I get only 45/49(?) out of 247 items in my Word mailmerge.

    And another one:

    Completing a task in Outlook in offlinemode I get a error that this is a CRM task and I have insufficent rights to do that.

    Or this:

    After tracking a eMail in CRM I can’t add a Outlook category

    And this:

    I lose my favorite-links in Outlook regulary

    And all beside that a really bad upgrade path for the Outlook client. The version 3 is still nested somewhere and the upgrade or deinstallation/installation fails.

    Do I have to tell you how happy I am?

    Kind regards

    Gregor

  7. ThinkCreateAct says:

    Currently I can’t give you repro steps. It may happen after tracking Outlook items in CRM.

    The effect is, that you can’t flag/delete them and the inbox "hangs" (no new mails are fetched).

    Sorry, can’t be more precise.

    The biggest issue is your described problem. yesterday I installed several Clients at a customer site and 3 out of 5 had this problem. They are definitly not happy.

    Another one is this:

    After syncing contact from CRM to Outlook the leading "+" in the telephone number is missing.

    Or this one:

    Right now I have 2 CRM toolbars in Outlook.

    Or this:

    Starting the mailmerge from Outlook I get only 45/49(?) out of 247 items in my Word mailmerge.

    And another one:

    Completing a task in Outlook in offlinemode I get a error that this is a CRM task and I have insufficent rights to do that.

    Or this:

    After tracking a eMail in CRM I can’t add a Outlook category

    And this:

    I lose my favorite-links in Outlook regulary

    And all beside that a really bad upgrade path for the Outlook client. The version 3 is still nested somewhere and the upgrade or deinstallation/installation fails.

    Do I have to tell you how happy I am?

    Kind regards

    Gregor

  8. hkappel says:

    Dear Gregor,

    I also get the ‘folder stuck on loading’ and I have also the other problems you list (see below).

    Thanks for listing up the problems! HOPE MS soon will release an update to the CRM outlook client.

    -you can’t flag/delete them and the inbox "hangs"

    -no new mails are fetched

    -Right now I have 2 CRM toolbars in Outlook. (I often have too – especially when having e.g. my Calendar opening in another separate window)

    -I lose my favorite-links in Outlook regulary (I always do that when I e.g. want Accounts as a favorite)

    /Henrik

  9. MSDN Archive says:

    The Hotfix for this issue has been released. The KB Number is: KB952724

  10. friism says:

    If you’re reading this and looking for KB952724: It’s not published yet so you have to ask Microsoft support for it.

  11. RobCas says:

    Hi Benjamin,

    I got the same issue related with CRM 4.0 and MSO2k7 but I’m trying to get the KB article you described but I’m not be able to find it. Could you please check the article number is correct.

    Thanks a lot for your support and congrats for a great blog

  12. MSDN Archive says:

    YOU NEED TO CONTACT MS SUPPORT FOR HAVING THIS FIX. YOU CANNOT DOWNLOAD IT UNTIL THE KB ARTICLE WILL BE PUBLISHED.

    Thanks!

  13. In Outlook when u go to an email folder you keep on seeing the text "loading" You can enable the Security on Addins in Outlook so that you get prompted to Load the CrmAddin on Outlook startup. Behind the scene, the prompt will delay the loading of th

  14. ThinkCreateAct says:

    the fix solves that problem (in my case)

Comments are closed.

Skip to main content