Outlook 2010 with Business Contact Manager: You Spoke, We Listened


Outlook with Business Contact Manager (BCM) was built to work hand-in-hand with Outlook to help businesses stay connected to their customers. From managing existing and prospective clients, to customizing business forms, to tracking marketing campaigns – Outlook with BCM was always meant to enhance business processes and customer service.

After careful consideration, we decided to simplify the Office 2010 lineup by including Outlook with BCM, a business product, only in volume licensing. We understand it is not ideal for every user. When we made this decision, we underestimated the importance of BCM to our small business customers and those who purchased previous versions of Office in retail stores or pre-installed on PCs. Worse yet, we left many of our customers, who didn’t want to buy through volume licensing, stranded with their data locked in previous versions of Office.

This was a mistake and today we’re announcing a program to make Outlook with BCM available to the millions of existing Outlook with BCM customers who don’t want to buy Office 2010 through volume licensing.

Starting today we are offering an upgrade to Outlook 2010 with BCM at no additional cost to customers who meet the following criteria:

1. Customers who have previously purchased one of the following:

  • Office Small Business Edition 2003 or Office Professional Edition 2003
  • Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007
  • A stand-alone edition of Microsoft Office Outlook 2003 or 2007

And…

2. Purchased one of the following versions of Office 2010:

Affected BCM customers can learn more and get started at http://office.microsoft.com/en-us/FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

Finally, we apologize to customers who were adversely affected by this oversight.

We hear you, and we hope you will continue to provide constructive feedback so we can ensure that we are meeting your expectations.

Justin Hutchinson, Director, Microsoft Office


Comments (366)

  1. Kay Guenther says:

    Thanks to Microsoft for your willingness to recognize those of us who are small business owners using BCM but not large enough to be able to take advantage of Volume Licensing.

  2. Caetano Brasil says:

    Great decision!

    But, I`m Brazilian, so this program is still valid to non English versions?

  3. Jevon Fark (Microsoft) says:

    @Caetano Yes, it is available in 37 languages, including Brazilian.

  4. A reader says:

    Brazilian — another name for Portuguese.  😀

  5. Jevon Fark (Microsoft) says:

    @A reader Also available in Portuguese:)

  6. David Troxell - Encourager Software says:

    Respectfully, I think you are continuing the first big mistake by not including NEW customers who have purchased the following (unless your blog does not state this clearly).

    Purchased one of the following versions of Office 2010:

       * Microsoft Office Home and Business 2010

       * Microsoft Office Professional 2010

       * A stand-alone edition of Microsoft Outlook 2010

    David Troxell – Encourager Software

    http://www.encouragersoftware.com/…/microsoft-office-2010.html

  7. Ben Gardiner says:

    I bought Office Professional 2010 specifically because BCM was advertised as coming with it.  I feel seriously let down that I was misled, and this announcement doesn't seem to include me.  Not impressed.

  8. Kelby (Microsoft) says:

    @David Troxell New 2010 customers are in fact eligible. So as long as you have one of the following, you are eligible – whether you purchased Office 2010 a month ago, or you purchase Office 2010 tomorrow.

    • Office Small Business Edition 2003 or Office Professional Edition 2003

    • Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007

    • A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    @Ben Gardiner. Now you can get it. Let us know if you have any issues

  9. Gary Woodfine says:

    This is great news. Thank you for listening guys.

  10. David Troxell - Encourager Software says:

    Kelby,

    I appreciate that you want to be helpful – BUT you are still missing the point – I are trying to make.

    A NEW customer is someone who DOESN'T own Microsoft Office products – If you own any of the 2003 or 2007 office products listed – you are a current customer – NOT a NEW customer.

    BUT this situation CAN extend to an existing customer with ONLY a 1 or 2 or 3 or 4 license requirement for BCM – not 5 as in Volume licensing minimum.

    While Microsoft is addressing a VERY serious issue – you owned a 2003/2007 Office product with BCM – and initially, upon Office 2010 release – certain previous products – office suites didn't have a migration path without volume licensing.

    Minimally – I would suggest this is a better marketing approach – Office Professional 2010 – include Outlook with Business Contact Manager 2010 OR  – REGARDLESS of previous 2003 or 2007 office purchase.

    And make an Outlook 2010 with Business Contact Manager retail purchase available.

    BTW, as a business owner – my company has a Microsoft Action Pack Development and Design subscription, and currently I can't even get Business Contact Manager 2010 under the subscription (even though I can obtain all the other products available under – Microsoft Office Professional Plus 2010)

    only Business Contact Manager 2007 is available – BCM 2010 has been promised – but so far, NOT available.

    David Troxell – Encourager Software

    http://www.encouragersoftware.com/…/microsoft-office-2010.html

  11. Leonid S. Knyshov says:

    Thank you for this announcement.

    Please explain to me the requirement for a prior Office version. Remember, previous Office releases made BCM _NOT_ available to volume license customers, unless they took additional steps, which was to contact their reseller for a copy of the installer. They were licensed for it, but they were under the impression that they needed to buy standalone Outlook to get access to the feature. I remember resolving this discussion a few years ago.

    Stop messing with the product and just make it available to all users of Office. You are interfering with my ability to deliver new functionality to the product by making it too complicated to buy the product for a new customer.

    I am considering the prior version requirement a very stupid mistake, so I am making this statement:

    Outlook 2010 BCM will install on your computer even if you do not have a prior version of Office.

    I have been supporting Microsoft Outlook BCM in microsoft.public.office.outlook.bcm since 2005.

    Thank you,

    Leonid

    510-282-1008

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  13. Richard Harbridge says:

    First off great idea! This is still an awesome benefit to many people even with the qualification parameters in play. Three cheers for the Microsoft Office team!

    Just adding my voice to the fact I would greatly prefer the ability to use this with "NEW" volume licensing of Microsoft Office Professional. I agree with David Troxell, and Leonid S. Knyshov in their general statements and hope that either further clarity around the reasoning (business or otherwise) for maintaining the qualifying aspect will be shared or that a mutual understanding and revision of qualification parameters will be made.

    I think the reason some people might be upset is that it's just difficult for them to understand why there are qualifying parameters in place. 🙂

    Hope this helps,

    Richard

  14. GeorgeF says:

    Let me echo the sentiments of the others who have posted comments.

    I want to be absolutely clear and make sure I am not misundrestanding anything. Unless a customers has previously purchased one of the following:

    •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007

    •A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    AND (emphasis on AND)

    2. Purchased one of the following versions of Office 2010:

    •Microsoft Office Home and Business 2010•Microsoft Office Professional 2010•A stand-alone edition of Microsoft Outlook 2010

    means to me that if they only bought the "correct" version of Office 2010 and never previously have a "qualifying" product they DO NOT qualify for this.

    ONE OF THE MICROSFT TEAM – PLEASE CAN YOU CLARIFY THIS. If the above is the case you have missed the bus again.

  15. Dominic says:

    How do I download BCM using an Office 2010 Professional trial key?

    When I try to download BCM, it says the key is not acceptable.

  16. caber_net says:

    Thanks for BCM 2010.

    Just two questions: If I try to customize the forms by adding two new fields (language and sex) there is a message thats these fields are already predefined and exisiting. But where? How can I add these fields to BCM forms?

    2. The campaign name seems to be fixed and not changeable.("current activities"). Any ideas about that?

    Regards

  17. Matthew says:

    I totally agree with George above. I have never found trying to spend money so hard!

    I have Office Enterprise 2007 which came with Outlook but not BCM. I am prepared to buy Office Professional 2010 to get BCM but how can I be sure it I will get.

    Having spent weeks researching the matter the only conclusion I can come up with is Microsfot want to FORCE customers to buy Volume Licences or to use Dynamic CRM which to buy out right is many $1,000's or monthly about £50 which for most small businesses is not viable or needed.

    Please let me know ASAP if I can buy and use BCM as I am about to buy the Act CRM.

    Also can someone tell me where I can get a full demo of BCM please

  18. STUPID STUPID says:

    You guys missed the bus – There is no way in hell your EVER will get anymore of our money..

  19. Amy (Microsoft) says:

    @David, Leonid, and George,

    Hello All,

    As stated in the original blog post, George–you are correct, you will need both point 1. and point 2 below:

    Outlook 2010 with BCM is available at no additional cost to customers who meet the following criteria:

    1. Customers who have previously purchased one of the following:

    •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007

    •A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    And…

    2. Purchased one of the following versions of Office 2010:

    •Microsoft Office Home and Business 2010

    •Microsoft Office Professional 2010

    •A stand-alone edition of Microsoft Outlook 2010

    As for new purchases of Office 2010, there are no plans to include Business Contact Manager in Office Professional, Office Home and Business, Office Home and Student, or Microsoft Outlook in retail. Business Contact Manager is included with Outlook 2010 with Business Contact Manager as part of the volume licensing suites of Office Professional Plus 2010 and Office Standard 2010. Go the following link to see more information on what is included in Volume Licensing: office2010.microsoft.com/…/office-2010-volume-licensing-suites-comparison-FX101825637.aspx

  20. Amy (Microsoft) says:

    @Dominic

    Hello, you need to have full versions of the following products, trial versions are not eligible.

    We are offering an upgrade to Outlook 2010 with BCM at no additional cost to customers who meet the following criteria:

    1. Customers who have previously purchased one of the following:

    •Office Small Business Edition 2003 or Office Professional Edition 2003

    •Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007

    •A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    And…

    2. Purchased one of the following versions of Office 2010:

    •Microsoft Office Home and Business 2010

    •Microsoft Office Professional 2010

    •A stand-alone edition of Microsoft Outlook 2010

  21. Dominic says:

    @Amy(Microsoft)

    I need to do a test of Outlook 2010 with BCM to see how it will work with my existing BCM 2007 database, so I don't want to pay for Office 2010 until I'm sure I can use it with my existing database. Is there any way I can get a trial of Outlook 2010 and BCM?

  22. GeorgeF says:

    Amy, thank you for clarifying this.

    Sorry Microsoft, you have got it wrong again – who remembers OneNote and its original omission from certain licensing models / Office suites. Now it’s included, for free, even in Home and Student 2010. I would hope that people power somehow influenced Microsoft to make this great app available to all – similar discussions to what we are having now about BCM took place then about OneNote albeit you didnt need a qualifying product for OneNote.

    I may be wrong but I think most businesses who would look at BCM are mostly not volume licensing customers, and I think it’s also true that a large volume licensing or enterprise customer would either use another vendor’s CRM package or Dynamics. So who is BCM pitched at? It also doesn’t make sense to make BCM available with Office Std, which is a less feature rich suite than Office Pro retail or PKC, just because Std is a volume licensing product.

    If it’s a case of money then charge for BCM or include it with Pro only, at least customers would then have a choice and be able to make the decision themselves without Microsoft removing their decision making process.

    Believe it or not Microsoft we understand our customers and their needs better than you do.

  23. Jim Lewis says:

    Thanks, Microsoft!  I was holding off on upgrading to Office 2010 due to lack of BCM 2010 but no longer.  Now I shall be upgrading!

    BCM is a great product because it possesses hierarchical and relational project management features not available in Outlook while still not being as overblown and heavy-handed as Microsoft Project.  BCM is still a product "not for everyone" as Justin Hutchinson said in starting this thread.  But just as the inner workings of Outlook and Exchange Server are "not for everyone," I think there is great potential for Microsoft to hide the complexity, improve the stability and setup of BCM, and make it a project management product "for the rest of us."  The innards of Windows Media Server and its interaction with a Sony Playstation 3 must be pretty complex but WMP is there for the rest of us to enjoy streaming pictures, video, and music to our home entertainment center without thinking too hard.  So if Microsoft could hide the rocket scientist aspects of BCM and make it easy as WMP streaming to implement, you'd have a dynamite product.  With the emphasis on moving Office to the cloud, that's the logical place to hide the complexity and you could then make access even through hand-held mobile devices a snap.  If I could view and manipulate my BCM data through a Windows Phone 7 device, I'd buy one in a snap as compared to Android or iPhone.

  24. jt says:

    You didn't get the point. The main reason why people are upset in forums etc. is that BCM 2010 is only included in VL. It's nice for upgraders to get BCM for free now. But how will you (Microsoft) ever be able to gain new customers and stop the people from moving to open source and others by making such stupid decisions? Including BCM in other Editions also for new customers (or very old customers) would be a reason to move from openoffice to office (or to upgrade from older versions like 2000 or XP which are still in use in a very large number). You are missing a chance, guys. Unfortunately like very often…

    But hey, who cares about BCM and holding existing customers? Let's better spend the time in producing some fancy mobile phones which no one wants to buy!

  25. JM says:

    Under "We Spoke You Listened" I am not so sure.

    I posted this two days ago on Admin Database tool goes Live & so far I've not had any response

    So here goes again…

    :"We are migrating from BCM 2010 Beta to Office 2010 RTM .

    I've installed fresh copy of WinXP Office2010 (RTM) & BCM2010. (RTM) I can see the remote instance of the BCM 2010 (BETA) Database file, however its greyed out. Do I need to down load and install the latest Database Admin tool and Do I need to migrate (back & then re-import) that file from a "BCM 2010 BETA" File to BCM2010 RTM file?

    Please help us all to understand this..

    Thanks

    JM

  26. Clark says:

    Wait, what about our small office of 4 people who already had office 2003 professional w/ BCM and were happy with everything but BCM, so we spent money to upgrade to office 2010 professional to get BCM 2010?

  27. Jerry says:

    JM,

    Please see my post in the Database Tool Goes live.

    –Jerry [MSFT]

  28. Chris says:

    Hey guys, sorry if this is the wrong forum, maybe you can direct me to the right place, but i have just installed BCM for Outlook 2007 and i am trying to migrate my Journal Entries into the Communication History in BCM – I am rapidly getting the feeling that this is not possible even though I imported all of the same contacts with the Journal Entries into the BCM Contacts….help?

  29. drdelta says:

    Glad that it is being made available but when will you solve the lack of a connector to sync with a windows mobile phone? Without that BCM is useless to me.

  30. Matthew Butterworth says:

    Some days ago I posted a comment about Outlook Business Contact Manager. Can someone advise me what happens to it because it has not been posted – matthew@chilternglobal.com

  31. Jon says:

    Hi,

    Can I use this to manage several accounts on Exchange without connection Outlook to all of them?

    Best,

    Jon

  32. Paul dS says:

    OK decided to upgrade to 2010 outlook to qualify for BCM.. installed it and … well..  FINALLY, the BEST CONTACT MANAGER SYSTEM ON THE MARKET BAR NONE…

    Best features:

    Todos can be turned into Tasks by taking the body of the email as task message body for better todo-Task linking and therefore management, especially as I use Toodledo to sync tasks to iphone.

    iPhone can noew sync Business tasks thanks to the unique BCM contact sharing facility with Personal folders Contacts. NICE!

    I can present opportunities in a nice  table

    The gadgets are more flexible. everything seems more flexible and adaptable

    The reports are mind blowing

    Future Wants. A small section in outlook linking to Tasks  and business projects that links goals and current / new beliefs.

  33. GerSch says:

    What is about companies with 1 to 4 peoples, who want o change to Microsoft Office 2010 with BCM and are now working with another office programm? They still can not get BCM 2010, or?

  34. Jim says:

    Where can I report BCM 2010 bugs?  

    When Tasks, which are linked to a contact record, are reassigned to another user of BCM 2010, and they accept it, it loses the "Link" to the Business Contact Record. As a result, the person who gets someone else's Task has to re-link the Task to the contact record.

    Thanks!

  35. Jerry says:

    Hi Jim,

    Can you turn on logging and post the log file for one of the clients that is seeing this?

    –Jerry [MSFT]

  36. Jim says:

    Jerry,

    There's no blatant pop up screen showing any sort of error message to the user. I turned on BCM error logging, then duplicated the problem by creating and linking a Task, saving it to my Task list, then I sent this Task to my coworker.  She then accepted the Task, opened the "Link to Record" area, and found that the Task is NOT linked anymore to the contact record.  Please let me know if you need anything else or more information.  

    I tried posting it yesterday at 2pm PST, and it's still not in this forum.  I think a moderator or someone has to approve it since it's 2-3 pages long?  Is there some other way that I can get the BCM.txt log file to you or this forum?

    Thanks!

  37. Jim says:

    10/7/2010 2:46:16 PM: Logging initialized.

    [V] [14:46:19.3160004]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to UnPublish old OFT forms.

    [V] [14:46:19.3160004]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Contact.BCM.Account'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Campaign'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Opportunity'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Project'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.ProjectTask'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.BusinessNote'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Campaign'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Contact.BCM.Contact'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Opportunity'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.PhoneLog'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Project'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.ProjectTask'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.PhoneCall'

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to delete 0 forms – this is the number of forms found for the message classes above.

    [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: UnPublishing complete

    [V] [14:46:19.4410036]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [14:46:19.4410036]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [14:46:19.6285084]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [14:46:19.6285084]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [E] [14:46:20.6910356]BCMRes: Text:Unable to compute the value of property ID 112.

    [E] [14:46:20.6910356]BCMRes: Unable to compute the value of property ID 112.

    [E] [14:46:20.7066610]BCMRes:    at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateColumnForSort(PropTag tag, Int32 index)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.BuildSortOrderString(SortOrderSet SortCriteria)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateSortOrder(SortOrderSet SortCriteria)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.set_SortOrder(SortOrderSet value)

      at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.SortTable(SortOrderSet SortCriteria, IMAPITable_Mode_Flags Flags)

    [V] [14:46:22.8629662]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:22.8629662]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:22.8629662]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:23.0817218]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:23.0817218]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:23.0817218]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:23.2379758]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:23.2379758]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:23.2379758]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:23.4723568]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:23.4723568]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:23.4723568]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:23.6129854]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:23.6129854]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:23.6129854]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:23.9254934]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:23.9254934]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:23.9254934]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:24.0817474]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:24.0817474]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:24.0817474]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:24.2223760]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [14:46:24.2223760]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [14:46:24.2380014]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:24.2380014]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:24.2380014]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:25.3474048]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:25.3474048]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:25.3474048]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:25.6442874]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:25.6442874]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:25.6599128]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:26.0192970]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:26.0192970]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:26.0349224]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [I] [14:46:26.1130494]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread

    [V] [14:46:26.1130494]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1

    [I] [14:46:26.1130494]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done

    [I] [14:46:26.1443002]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread

    [V] [14:46:26.1599256]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1

    [I] [14:46:26.8161924]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done

    [V] [14:46:26.9255702]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:26.9255702]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:26.9255702]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:27.0818242]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:27.0818242]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:27.0818242]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:27.4255830]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:27.4255830]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:27.4255830]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:27.5818370]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:27.5818370]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:27.5818370]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:27.7224656]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:27.7224656]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:27.7224656]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:39.6758966]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [14:46:39.6758966]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [14:46:40.3009126]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:40.3009126]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:40.3009126]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:40.4415412]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [14:46:40.4415412]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [14:46:40.4415412]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [14:46:41.0353064]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff80040102, message:

    [V] [14:46:41.0353064]Iris.Mapi.MessageStore: Business Contact Manager for Outlook does not support this operation.

    [V] [14:46:41.0353064]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiFolder.CreateFolder(FolderType FType, String FolderName, String FolderComment, IMAPIFolder_CreateFolder_Flags Flags)

      at Microsoft.Interop.Mapi.MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>.CreateFolderManaged(MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>* , UInt32 ulFolderType, Char* lpszFolderName, Char* lpszFolderComment, _GUID* lpInterface, UInt32 ulFlags, IMAPIFolder** lppFolder)

    [V] [14:46:41.8790780]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [14:46:41.8790780]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [I] [14:46:42.2228368]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread

    [V] [14:46:42.2697130]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 2

    [V] [14:46:42.2697130]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1

    [I] [14:46:42.7697258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done

    [V] [14:47:54.7246928]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [14:47:54.7246928]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [14:48:01.5686180]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [14:48:01.5842434]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [14:48:19.2721962]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapper:moItemEvents_Write: Enter

    [V] [14:48:19.2878216]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapper:moItemEvents_Write: Exit

    [V] [14:48:19.3659486]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: WrapperCount: 1

    [V] [14:48:19.3659486]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapperBase:moInspector_Close: Exit

    [V] [14:49:42.6337052]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: WrapperCount: 1

    [V] [14:49:42.6493306]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapperBase:moInspector_Close: Exit

    [V] [14:49:48.0713444]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: WrapperCount: 1

    [V] [14:49:48.0869698]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapperBase:moInspector_Close: Exit

  38. Amy (Microsoft) says:

    After viewing responses from a variety of Blog postings containing Business Contact Manager (BCM) comments, there seems to be some confusion between Office Professional Plus and Office Professional. So, wanted to take a moment to clarify the difference, as well as clarify how you can get BCM today.

    Office Professional Plus is available through Volume Licensing only. Microsoft Volume Licensing offers customized programs designed to meet the needs of organizations. Tailored to the size and purchasing preference of organizations, these programs provide simple, flexible, and affordable solutions that enable easy management of licenses. By acquiring software licenses through Microsoft Volume Licensing programs, organizations only pay for the software license vs. physical costs of media (e.g. CD-ROM or DVD, a user guide, and other packaging items). Additionally, Volume Licensing customers confirm their desire to load BCM when they install either Office 2010 Standard or Office 2010 Pro Plus through a simple check box on the installation wizard. This allows customization of Office based on their unique needs while enjoying advanced features that come alive with Office Professional Plus and server integration that makes collaboration and productivity easier.

    Office Professional Plus includes: Word, Excel, PowerPoint, Outlook with Business Contact Manager, OneNote, Publisher, Access, InfoPath, SharePoint Workspace, and Communicator. Currently, there is a Free 60-Day Trial of Office Professional Plus. Please link here to get more information on the suite as well as the Free Trial: office.microsoft.com/…/professional-plus

    Office Professional is available in retail, and with the purchase of some PCs. It contains the following applications: Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access. See section above, and office2010.microsoft.com/…/office-2010-volume-licensing-suites-comparison-FX101825637.aspx for more information.

    There are no plans to include Business Contact Manager in Office Professional, Office Home and Business, Office Home and Student, or Microsoft Outlook in retail or with PCs. BCM is included with Outlook 2010 as part of the volume licensing suites of Office Professional Plus 2010 and Office Standard 2010.  We understand that this will not address the needs of all people who want BCM, but it does help those who have a previous versions of BCM.

  39. Amy (Microsoft) says:

    @Clark

    Hello Clark–Your company is eligible to get the free download of BCM as you have the previous version of Office and have also bought the current 2010 edition. Click here for more information office.microsoft.com/…/FX102040110.aspx

  40. JJR says:

    Does this mean that you have fixed the bugs in the software prior to sending it out.

    "A dialog Box is open. Close it and try again"

    When you add a new contact the software acts as though it is opening something but nothing open (no new dialogbox or window).Clicking "New Business Contact" again returns teh result above. This has been an issue with the product all the way back to 2003 release. I would hope there is a fix for this because the off the shelp response I have seen with reference to BCM 2010 do not work,

  41. JJR says:

    Does this mean that you have fixed the bugs in the software prior to sending it out.

    "A dialog Box is open. Close it and try again"

    When you add a new contact the software acts as though it is opening something but nothing open (no new dialogbox or window).Clicking "New Business Contact" again returns teh result above. This has been an issue with the product all the way back to 2003 release. I would hope there is a fix for this because the off the shelp response I have seen with reference to BCM 2010 do not work,

  42. Jerry says:

    Hi JR.

    Did you install both the x86 and the x64 version of office on your box?  There is a known issue where if you had the x64 version of office, uninstall it, and reinstall the x86 version, you can get into a state where you see that error message.  

    To resolve this issue, you will needed to delete the following registry key:

    [HKEY_CLASSES_ROOTTypeLib{00062FFF-0000-0000-C000-000000000046}9.4win64]

    That should resolve your issue.

    –Jerry [MSFT]

  43. Donna says:

    I purchased a copy of Microsoft office professional plus 2010 in May of 2010 – . The link that veriifies the product code indicates ineligibility…When I call the customer service number listed in the error message, they had no idea what I was talking about, and tried to forward me to the licensing division.  why is this not elibilbe?  I previously had a copy of th business contact manager with prior version of outlook.

  44. Amy (Microsoft) says:

    @Donna,

    Sounds like you have the previous version of Office and also Office 2010, so you would be eligible. Just go to the link at  office.microsoft.com/…/FX102040110.aspx it will ask you for your Office 2010 product key, then you can download Business Contact Manager 2010.

  45. JR says:

    Jerry – MANY THANKS for the fix. it work again.Is there going to be a 64 bit version that will synce with  windows mobile 6.5 ot 7.x? I had to downgrade to 32 bit in order to sync contact with my phone and that is what caused the issue. There are many people faced with the same issue.

  46. Donna says:

    Hi–Thank you for responding on oct 11 to my question.  But, the problem is, the link that you sent me is indicating my product key is NOT eligible.  Customer service says they can't help me.  Can anyone??

  47. Donna says:

    Hi–Thank you for responding on oct 11 to my question.  But, the problem is, the link that you sent me is indicating my product key is NOT eligible.  Customer service says they can't help me.  Can anyone??

  48. Zoltán Kovács says:

    I'm use an Office 2010 32 bit in Windows 7 64 bit. I tried to install the BCM 2010 32 bit, but I get an  error upon restarting after installation of BCM 2010:

    Windows Script Host Script: cBCMsetupspawncmd.js Error code 80070002 Source Null Line 9 Char 1 The system cannot find the file specified the spawncmd.js

    Please help, what can I do to repair this problem?

    THX

  49. Zoltán Kovács says:

    I'm use an Office 2010 32 bit in Windows 7 64 bit. I tried to install the BCM 2010 32 bit, but I get an  error upon restarting after installation of BCM 2010:

    Windows Script Host Script: cBCMsetupspawncmd.js Error code 80070002 Source Null Line 9 Char 1 The system cannot find the file specified the spawncmd.js

    Please help, what can I do to repair this problem?

    THX

  50. Jerry says:

    Are you installing it from a network share?  What happens when you start the installer again after you dismiss the error message?  

    –Jerry [MSFT]

  51. Jerry says:

    Are you installing it from a network share?  What happens when you start the installer again after you dismiss the error message?  

    –Jerry [MSFT]

  52. Amy (Microsoft) says:

    @Donna. Please post your email address, I think I can direct you to a place that can help.

    thanks,

    Amy

  53. Al says:

    Just installed BCM2010 today, seems like everything takes forever! If I click on anything at all it takes a minute for the action to actually take place.  It's been half a day, I'm hoping for some reason it has something to do with indexing or the cache messages.  Can anyone help or confirm this is the issue?

  54. Al says:

    After some trouble shooting here is what I've found

    Outlook works ok with my hotmail account (using outlook Connector) and it works fine if BCM is disabled, however with my regular IMAP email accounts, and with BCM running, it's impossible to use.

    Someone please help!!

  55. Frederik says:

    Dear Microsoft,

    I'm surprised nobody has mentioned the scenario of replacing a computer with a new one within a company.

    Microsoft, you talk of "a customer" who "has previously bought" etc. This would not be ambiguous if the common scenario was a company comprising of one single computer, whose hardware lasts 25 years.

    I do IT for several small business for whom VL is very much out of reach. Typically, they replace computers after 3-5 years. Typically, when an old computer is replaced, the new computer comes with a new OEM Windows and a new OEM Office.

    If "a customer has previously purchased" means that at some point in the past the company in question has bought a computer with OEM 2007 installed, then: happy times, they can continue to use BCM when they get new machines with 2010.

    If however (which is how it works in the OEM world) the licenses are tied to one machine, and _that_ machine needs to have a previous 2007 OEM license _and_ a new office 2010 license, to qualify for this 2010 BCM offer, then it's quite pointless.

    In this last scenario, all new machines will be screwed because — assuming history is a good teacher — for new machines office 2007 OEM licences will be impossible to get hold of soon, so they wouldn't be able to qualify, even if they wanted to pay for two offices, just to qualify for Office 2010 BCM. So the only machines for which this would apply are ones that are new enough to have Office 2007 on it, and for which the company would like to fork over $400 (pretty sure buying another OEM license to upgrade isn't allowed) for the difference between office 2007 and office 2010.

    So, Microsoft, please clarify. If the first case (the "company" needs to have bought "a" 2007 license in the past to qualify for new 2010 machines) is true, I will be happy, but then that is difficult to distill from the text. If however, the second case is true, and the offer isn't possible for newly bought computers, only computers which already have office 2007 and for which the customer wants to pay $400 to replace the fully-functional office 2007, then I'd be very disappointed with a seemingly-polite-but-completely-useless offer.

    Frederik Duijn

    Ducon ICT

  56. Raymond says:

    I have had Office Pro with BCM on both 2003 and 2007.  All my records are in BCM.  I wanted to try trial version of 2010.  Downloaded and it does not have BCM.  I cannot access all my old records.  I am in a real fix.  What do I do?  I tried to download BCM but site tells me my trial product key will not let  me.   Microsoft is completely abandoning their loyal customers for many years and creating serious problems with financial implications for them.  

  57. Amy (Microsoft) says:

    @Raymond,

    Business Contact Manager 2010 does not have a trial version. So, the following is information on getting BCM:

    Microsoft is offering an upgrade to Outlook 2010 with BCM at no additional cost to customers who meet the following criteria:

    1. Customers who have previously purchased one of the following:

    •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007

    •A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    And…

    2. Purchased one of the following versions of Office 2010:

    •Microsoft Office Home and Business 2010•Microsoft Office Professional 2010•A stand-alone edition of Microsoft Outlook 2010

    Affected BCM customers can learn more and get started at office.microsoft.com/…/FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

  58. Don says:

    Can anyone help clear up the confusion that seems to be reigning on the BCM issue?  I have Office 2007 currently and have the product key. I purchased Office 2010 Professional almost solely to get BCM (and my company wants to standardize on 2010).  When I try to download BCM, it tells me that my 2010 product key isn't valid.  I've checked and confirmed validity of my 2010 product throught the Microsoft ga site, but I still can't get BCM.  What am I missing?  

    One more comment:  It seems Microsoft is doing more harm than good by muddying the water so much on this BCM issue.  Exactly why are they making it so difficult to obtain?  If it was included in earlier versions, and there is an obvious demand for it, why can't they just make it available to those who purchase their software instead of making people jump through these impossible hoops?  I used to be a staunch Microsoft defender.  Now, not so much.

    Thanks.

  59. Steve says:

    Hi,

    I seem to be having an issue with a user that is trying to connect to the BCM shared database remotely trought a VPN connection. Everything was working fine a couple of weeks ago. Nothing has been changed. But when we try to sychronize with the server it ends up canceling the process and then Outlook might freez 1 out of 2 times.

    The logs give these errors

    [11:45:45.4420177]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4430175]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4440173]Iris.Mapi.MessageStore:

    [V] [11:45:45.4440173]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4450171]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4460169]Iris.Mapi.MessageStore:

    [V] [11:45:45.4470167]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4470167]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4480165]Iris.Mapi.MessageStore:

    [V] [11:45:45.4490163]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4500161]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4510159]Iris.Mapi.MessageStore:

    [V] [11:45:45.4510159]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4520157]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4530155]Iris.Mapi.MessageStore:

    [V] [11:45:45.4540153]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4550151]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4560149]Iris.Mapi.MessageStore:

    [V] [11:45:45.4570147]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4580145]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4590143]Iris.Mapi.MessageStore:

    [V] [11:45:45.4600141]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4610139]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4620137]Iris.Mapi.MessageStore:

    [V] [11:45:45.4630135]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [11:45:45.4640133]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [11:45:45.4650131]Iris.Mapi.MessageStore:

    [V] [11:45:45.4660129]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    Any help would be really appreciated.

    Thanks

  60. Amy (Microsoft) says:

    @Don

    When you go through the steps of the download from office.microsoft.com/…/FX102040110.aspx there is a support number to call tell them about the product code not being valid, they may be able to help.

  61. Don says:

    Amy – thanks for your response.  Unfortunately, I tried that already and that support line is Digital River, the download partner.  Since I did not purchase my Office 2010 from Digital River, they wouldn't give me the time of day. That would indicate that unless a consumer has purchased from Digital River, this download for BCM won't work.  I called Microsoft support and they were helpful from the standpoint that at first they couldn't validate my product key, but connected me with the validation site (genuine advantage).  A helpful agent walked me through the process of validating my key – it was successful – the agent told me now I could download any update or add-on.  Not true.  I tried the Digital River site again (the only apparent BCM download site) and ran into the same problem.  So bottom line, does this mean a consumer who purchased Office 2010 retail is out of luck since I didn't download an update from Digital River?  What is the real story here?

    Thanks

  62. Amy (Microsoft) says:

    @Don – please provide an email address, will find help for you. If you had a previous version, and purchased the Office 2010 version, regardless of the location you purchased–you are eligible for the upgrade.

    thanks,

    Amy

  63. Jim says:

    Where is the IT support for BCM software for small businesses?  No one has responded to my error log, or the issues I'm having with Tasks being unlinked when reassigned to another person on the team.  BCM has given us endless issues for a year and a half and the support for BCM is mostly nonexistent.  We're changing databases to Salesforce now… Having BCM hasn't been very pleasant or problem free for our small business, it has a lot of feature and collaboration gaps, …and I'm the IT guy here.  Good luck making BCM better without better support. Microsoft has left BCM in the dust. If anyone is considering BCM, consider your other options.

    -Jim

  64. Jim says:

    Where is the IT support for BCM software for small businesses?  No one has responded to my error log, or the issues I'm having with Tasks being unlinked when reassigned to another person on the team.  BCM has given us endless issues for a year and a half and the support for BCM is mostly nonexistent.  We're changing databases to SaIesforce now… Having BCM hasn't been very pleasant or problem free for our small business, it has a lot of feature and collaboration gaps, …and I'm the IT guy here.  Good luck making BCM better without better support. Microsoft has left BCM in the dust. If anyone is considering BCM, consider your other options.

    -Jim

  65. Don says:

    @Amy – thanks for your attention.  Email – dsamanas@firestorm.com

  66. LC says:

    Where is the IT support for BCM software for small businesses?

  67. spaziosoft says:

    i have Office 2010 Home and Business, when i try to install BCM 2010 (downloaded from Microsoft site) the setup stop with a strange error: Outlook is not installed …install it from CD1 …

    terrible error.

    my office is an OEM license …is this the problem?

    some days ago i test office 2010 RTM trial with BCM and all go well.

    where search a solution?

  68. Jonathan H says:

    When can we get this functionality on the mac?

  69. Jonathan H says:

    This upgrade opportunity would meet my needs but as has been stated earlier this is not a long term solution as clearly Microsoft is saying well we will let you upgrade for now but not in the future (non volume license client).

    Is the Microsoft message, that we will provide an upgrade this time but use this time to find a better product that will work in the future because soon we will cut you off?

    As in my earlier post.  The lack of BCM is the only thing stopping me moving to the Mac. If you take it away on the PC, there will be no reason for me to stick with Microsoft at all.

  70. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

  71. Don says:

    @Amy – thanks for your help.  I received the invitation link and went to the site. After registering on Microsoft Connect I finally got to the BCM download page but when I click on 'English', I get an error message saying it's not available. If I click on the 'download' link on the left pane, I am presented with the various downloads available to me:  Russian, Hebrew, Dutch, Brazilian, and Arabic – no English.  I sent an email containing the error code to the help link, as instructed.  I wanted to keep you updated, since you have been my only source of help thus far.  I thought maybe you had finally solved this for me.  I'm at a loss as to why I would be allowed to download BCM in 5 bizarre languages but not in English. Any other suggestions?

    Thanks

  72. LJackson10 says:

    I qualify for the BCM 2010 Download however, I keep getting the following error:

    We are sorry, but we are unable to complete your request.

    The following problem(s) exist:

    .   We are currently experiencing a high volume of visitors. We apologize for the inconvenience. Please try again or return at a later time.

    Please advise. I am a one man office and have important data contained in the BCM 2010 RTM Beta.

    LJackson10

    LamontJackson08@hotmail.com

  73. Jorge says:

    LJackson10 I have exactly the same problem. After contacting Digital River they have confirmed their site is currently experiencing technical problems and told me to try again in 24 hours.

  74. LJackson10 says:

    Thanks. I thought it was just me. Hopefully they will have it fixed soon. I am afraid to uninstall the "Beta" but at this point it is "Expired" and will not let me use it anyway.

    LJackson10

  75. LJackson10 says:

    OK, so I finally got through only to receive a message stating that I was not Eligible to download the BCM. I called the Customer Support # (for Ditigal River) and was advised they are having "System Maintenance" and to try back in an hour.

    LJackson10

  76. LJackson10 says:

    OK, this is getting fustrating. I purchased a valid Microsoft Office 2010 Pro Plus License Key and I previously purchased Microsodt Office 2007 Ultimate. I am being told that my 2010 Pro Plus License Key does not qualify for the free BCM 2010 download. Please advise.

    LJackson10

  77. Hans says:

    Hi@all,  i´m working since a couple of years with BCM. It works fine, especially the 2010 Version. Great Compliment. So, some of my customers asked me about this: Is BCM running under Terminal Services? Or is there a plan to realize this? THX Hans  E-Mail: hguethe@zimmer-lange.de

  78. kamraguy says:

    I don't really think you listened…

    I can't understand why BCM was part of the 2010 Beta but not part of the trial.  Now my understanding is that I cannot get BCM stand alone.  That is the only part of the Office suite I really use.  I love outlook w/BCM especailly 2010.  But w/o BCM I have to look elsewhere for solutions.

    It seems to me since 2003 MS has always had a problem with how to position this product.  I think you guys are spending too much time on trival things like OneNote, and not on what could be a real money maker – BCM standalone 2010.

    You guys are confused.

  79. kamraguy says:

    I don't really think you listened…

    I can't understand why BCM was part of the 2010 Beta but not part of the trial.  Now my understanding is that I cannot get BCM stand alone.  That is the only part of the Office suite I really use.  I love outlook w/BCM especailly 2010.  But w/o BCM I have to look elsewhere for solutions.

    It seems to me since 2003 MS has always had a problem with how to position this product.  I think you guys are spending too much time on trival things like OneNote, and not on what could be a real money maker – BCM standalone 2010.

    You guys are confused.

  80. LC says:

    where I can find something like this (msdn.microsoft.com/…/aa431857 (v = office.12). aspx) for BCM 2010?

  81. LJackson10 says:

    OK, I am really not understanding. The other day the website stated that "Microsoft Office 2010 Pro Plus" was eligible for the BCM download. Now the website is stating the following:

    Download Business Contact Manager for Outlook 2010 now

    You can download Business Contact Manager for Outlook 2010 at no additional cost if both of the following conditions are met:

    You purchased a copy of Outlook with Business Contact Manager with Microsoft Office 2003, Microsoft Office 2007, or standalone Office Outlook 2007, and

    You purchased a copy of Microsoft Office Home and Business 2010, Microsoft Office Professional 2010, or standalone edition of Microsoft Outlook 2010

    I have a valid MS Office Pro Plus License and now I still can't get BCM? Please advise.

    LJackson10

  82. Amy (Microsoft) says:

    @LJackson10 — Office Professional 2010 includes Business Contact Manager. Please see the following link: office.microsoft.com/…/office-2010-volume-licensing-suites-comparison-FX101825637.aspx

    It should already be in the product.

    thanks

    Amy

  83. LJackson10 says:

    Thanks Amy. I see what you are saying, however, I downloaded and installed MS Office Pro Plus "Trial", then purchased a "License Key" from an outside source for MS Office Pro Plus 2010. I did not go through Digital River and I am not a "Volume License" customer. I only purchased a valid License Key and do not have the media. I have been using BCM since Office 2003 and have customer info "locked" in it that I can no longer access since the MS Office Pro Plus "Beta" expired on 10/31/10. I really need BCM, so how do I go about getting it? Once again, I did purchase MS Office Ultimate 2007 a while ago and do have the media for that. I did not purchase 2007 during the "Guarantee" period. Please advise.

    LJackson10

  84. Wolf Oemler says:

    Dear folks,

    it appears that this time the demand of the exisiting user base of BCM 2003 & 2007 was big enough to develop this new upgrade program for BCM 2010.

    BUT Microsoft doesn't want to welcome ANY NEW small (meaning less than five installations) customers to BCM 2010 who will use it FIRST time after recommendations of exisiting customers.

    So this time (2007 -> 2010) we were lucky enough to make MS change their minds. But what's happening in the days of 2010 -> eg 2014?

    If today MS is not interested in broadening their userbase will they still be interested in maintaining the 1, 2, 3 and 4 seats offices with the next office version?

    Even though I welcome the decision made, I cannot deny the bitter aftertaste that comes with it, leaving the future of this product for small offices a little too uncertain.

    Finally one question: What does the future for BCM 2010 on Windows Mobile look like? Does the exisiting AddOn for mobile devices work with BCM 2010? If not, will there one be released for WM v5.x and v6.x or even for v7?

    Thanks for helping & greetz from Berlin,

    Wolf Oemler

  85. DBourne says:

    To Amy (Microsoft)  you message above that states "@LJackson10 — Office Professional 2010 includes Business Contact Manager. Please see the following link: office.microsoft.com/…/office-2010-volume-licensing-suites-comparison-FX101825637.aspx  It should already be in the product."  Is incorrect in that Office Pro does have BCM but the Office Pro Plua DOES NOT.  I purchased Office Pro Plus thru a government employee program, no volume license.  It DOES NOT have BCM.  I run a small home business with one computer.  I need BCM or I will be forced to use another program as I will not downgrade my office programs.  The loss of BCM and it's capabilities is really a problem.

  86. Amy (Microsoft) says:

    @LJackson10 & DBourne

    Please post your email addresses–will try and see if I can find support to help you with your specific problem.

    thanks,

    amy

  87. LC says:

    where I can find something like this (msdn.microsoft.com/…/aa431857 (v = office.12). aspx) for BCM 2010?

  88. JSweeney says:

    I have a client who just upgraded to MSOffice 2010 and BCM 2010. To our dismay, it seems that the BCM app for Windows Mobile was NOT updated for 2010, and now he cannot sync his BCM database to his phone. Several hours of research indicated that he can sync his BCM database to his contacts, which will then sync, but this presents us with several problems: 1. the user has spent a significant amount of time separating his business contact list from his personal one, and keeping them separate, and does not want a unified address book. 2. When creating new contacts on the phone, they are automatically created as "personal" (outlook) contacts, rather than the options he had before to create BCM contacts directly on the phone. 3. important BCM features, especially contact history, which were readily available in the previous app, are no longer available on the phone.

    Are there any plans to update the Business Contacts app for Windows Mobile, and is there any timeline for an updated release? Will a similar app/functionality be available for WP7? Is my client just kinda screwed? I'd appreciate some guidance from MS on how to instruct my client so that he can get back to work in the manner he'd prefer. If you wish to contact me directly, my email is john.sweeney@racassel.com

  89. JSweeney says:

    I have a client who just upgraded to MSOffice 2010 and BCM 2010. To our dismay, it seems that the BCM app for Windows Mobile was NOT updated for 2010, and now he cannot sync his BCM database to his phone. Several hours of research indicated that he can sync his BCM database to his contacts, which will then sync, but this presents us with several problems: 1. the user has spent a significant amount of time separating his business contact list from his personal one, and keeping them separate, and does not want a unified address book. 2. When creating new contacts on the phone, they are automatically created as "personal" (outlook) contacts, rather than the options he had before to create BCM contacts directly on the phone. 3. important BCM features, especially contact history, which were readily available in the previous app, are no longer available on the phone.

    Are there any plans to update the Business Contacts app for Windows Mobile, and is there any timeline for an updated release? Will a similar app/functionality be available for WP7? Is my client just kinda screwed? I'd appreciate some guidance from MS on how to instruct my client so that he can get back to work in the manner he'd prefer. If you wish to contact me directly, my email is john.sweeney@racassel.com

  90. LJackson10 says:

    To Amy: LamontJackson301@live.com. Thanks for any assistance you can provide. I was forced to uninstall Office Pro Plus 2010 Beta 32Bit on my Windows Vista Ultimate 32Bit Laptop and then installed the Office Pro Plus 2010 32Bit "Trial". Now I receive errors when I open Outlook, I presume from not having BCM 2010 available. I recently had a Client call and I could not assist them as the info I needed to help them is locked up in BCM 2010. Please advise.

    Thank you,

    LJackson10

  91. ROrt says:

    So I have a bunch of copies of office 2007 for small business, I can get a free copy (if I upgrade to 2010…OK

    I buy a new pc with office 2010 on it, how do I make it work with the other 12 that already have BCM?

  92. MtMan305 says:

    Everything aside with all of these posts. Where does one go to inquire if they have everything required to be able to secure a copy of  BCM with the software and product keys they have. Is there a link or phone number that can be shared where indivudal cases can be addressed to see if they qualify for the copy of BCM? Help on this woulod be apprecaited so we can see if we qualify. Thanks!

  93. Steve says:

    Can I use my Blackberry to access and update info within BCM 2010?

  94. Amy (Microsoft) says:

    @MtMan305

    Hello, you will qualify for the download if you meet the following criteria:

    1. Customers who have previously purchased one of the following:

    •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007

    •A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    And…

    2. Purchased one of the following versions of Office 2010:

    •Microsoft Office Home and Business 2010

    •Microsoft Office Professional 2010

    •A stand-alone edition of Microsoft Outlook 2010

    Affected BCM customers can learn more and get started at office.microsoft.com/…/FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

  95. Alessio says:

    Dear sir, im buing a Office 2011 for MAC and i reali need Business Contact Manager. How is possibile buy it?

  96. Mike VE says:

    I have searched in vain for the Developer Reference for BCM 2010.  Other people have made the same request on these pages but there is no repsonse.  All my aitomation code that worked in 2007 can't find the contacts.  Where have they gone?

  97. KvdB says:

    Thank you…i was affraid to loose all my data. But it´s difficult to complete the process…

  98. MtMan305 says:

    @Amy (Microsoft)

    Thanks you!

    Unfortunately when using the link you supplied I encounter a message indicating my product keyfor Office 2010 Professional does not qualify. I have Office 2010 Professional and also the Office 2003 editon you describe. I have successfully installed Office 2010 and in fact called MS Support to verify my product key as a valid key, which they did. They were unable to help on getting BCM however. Any further suggestions? I

  99. ROCIO says:

    Just change the identifier of the database of Business Contacts Manager. You can that another user has restored the database. Restart Outlook to connect to this database with the new identifier.* someone can help me and tell me as i can do? Thanks

  100. ROCIO says:

    Just change the identifier of the database of Business Contacts Manager. You can that another user has restored the database. Restart Outlook to connect to this database with the new identifier.* someone can help me and tell me as i can do? Thanks

  101. Millennium says:

    I would like to create a tab called vendors, and would like to add contact (or vendor contact) inside the vendor accounts, similar to the way you would ad an account and then add business contacts to the accounts.

    I have been able to create these 2 tabs, the problem is when you add vendor contacts under the Vendor accounts, they are not seperated from the business contacts, so they when you look at the vendor contacts tab there is nothing there, because all the contacts you add under the vendor account actually just show as normal business contact, so they show in the same list as my account contacts.

    Hopefully this makes sense.

  102. Amy (Microsoft) says:

    @MtMan305

    Hello, please post your email address, I may be able to find someone to help.

    thanks,

    Amy

  103. KvdB says:

    I´m reconsidering my point of view. I think MS took MY data as hostage to sell me another thing. How is this possible?. MS is paying bad for early adopters. It took me a lot of time to collect my data and now i m guessing if i wasnt mislead by MS. Veeeeeeeeeeeeeery angry…  Maybe i will purchase Office 2010 but i swear is the last time. I do not want to find my self in 2012 in another situation like this because a stupid manager from MS takes that kind of decisions.

  104. mtman305 says:

    @Amy (Microsoft)

    Please contact me at repro8778@gmail.com. Thanks!

  105. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Please help me.

  106. Justin says:

    This is really typical from Microsoft that they have no clue what is going on in their user base.

    As a NEW business owner, you are pretty much screwed out of getting this product because you are forced to have a product that is no longer for sale anywhere. I am sure I can not buy a used one because they made Office products nearly impossible to re-install.

    Just when I thought that Microsoft could not possibly get any dumber by limiting this product to volume license users, a user base that probably did not even need the product as they would have had a much better CRM system in place. Congratulations Microsoft you have topped yourselves with this one.

  107. LC says:

    Why Microsoft sells a product and do not give support?

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

  108. Ibomir says:

    Thanks. I was waiting for this decision since I had Office Pro 2010. I download it today.

    But What about BCM for WM 6.5 ?

  109. Michael says:

    I should qualify for the BCM download as I have bought earlier Office 2007 Professional incl. BCM which I used several years. After launching 2010 I decided to stop using BCM as you offered only in volume licences. Therefore I bought Office 2010 Home and Business (Full Version). When I go through the registration process on the BCM download site (following the link mentioned in this post), I entered my serial number for 2010, after going throught the complete process there is only the download link for Office Home Business 2010 offered and no link to download BCM. Why that? Maybe I have to say that I am located in Germany. Is is a US Offer only? One shocking thing for me is, that after explaining this case to the customer support on the download site, they answered that they even do not now anything about that BCM offer. This is a bit strange. So now… is it possible to download BCM or not?

  110. John H says:

    HELLO MICROSOFT

    Can we get an answer to this question from two weeks ago PLEASE???

    As the person above is also asking on 11/25 ???

    WHAT ABOUT BCM FOR WM 6.5 ??? OR DID YOU JUST DECIDE TO SKIP THIS CRITICALLY FUNCTIONAL PART OF WRAPPING BCM INTO THE MOBILE DEVICE ?? THE EARLIER VERSION HAD THIS CAPABILITY.

    Are there any plans to update the Business Contacts app for Windows Mobile, and is there any timeline for an updated release? Will a similar app/functionality be available for WP7? Is my client just kinda screwed? I'd appreciate some guidance from MS on how to instruct my client so that he can get back to work in the manner he'd prefer. Which doesn't include just syncing all contacts whether they are business or personal into the contacts folder on the mobile device and also means that any business contact that you add on your mobile device will not be updated in BCM after syncing the device.

  111. Chris [MSFT] says:

    John, our approach has changed since BCM 2007. Instead of supporting the many different mobile devices with a specific application for each device, we've added Business Contact Synchronization. This feature copies BCM Contacts to Outlook, then keeps any changes made in Outlook or in BCM in sync between both copies. Now, when your client syncs their Outlook contacts to any other mobile device that supports Outook contacts, they''ll also be syncing BCM contacts.

    You can activate Synchronization from the Backstage View, but only if you're not using Sample Business data.

    There are some limitations in the fields that come accross, but all the basic information is there. And you are correct, your client cannot create new BCM contacts from the mobile device.

    Hope this helps,

    Chris

  112. Amy (Microsoft) says:

    @Michael in Germany. Please post your email address, may be able to find someone to contact you directly.

    Kind Regards,

    Amy

  113. ARCH says:

    The info really sucks!  I have an MAPS subscription and recently upgraded my Office Professional 2007 with Outlook & BCM to the Office Professional Plus 2010 version.  Results:

    No BCM.

    No  way to download BCM.  my product key for office 2010 pro plus is not a valid product key.

    MS states that BCM 2010 is part of office 201 ro plus version, BS, it is not!

  114. JM says:

    Arch

    BCM is there in MAPS. I've seen it. Go to the Professional Plus download page and its usually at the bottom of the page.

    JM

  115. JM says:

    Hi

    I have query on Databases which I put in the Database FAQ section of the  blog. It appears that no one has seen my questions on "White Space" versus backing up / Squeezing database. Could someone please have a look at my question posted in the last two weeks?

    In short SQL 2005 does not have the SQL agent so one cannot squeeze the database is that correct?

    I've downloaded SQL Server Studio Management Express to control the remote instance of SQL2005 Express on my SBS 2003 server. However I can't now see my BCM 2010 back up tool!

    This is just wonderful. Can we get some help here?

    Thanks

    JM

  116. Michael says:

    @Amy you can use elpablo7@freenet.de Thanks!

  117. mccartjt says:

    Hi Amy

    I am running into an issue. We have color coded ribbons that indicate the type of client in the db. We have designated the white color to repesent that the client is a dead prospect. I can see every other category in my home screen but not this "Dead" category. How do I enable this?

    JM

  118. Chris [msft] says:

    mccartjt, can you please send me a screen shot?  I'm at chrishey _at_ microsoft _dot_ com

    Chris

  119. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

  120. LC says:

    Can you give me an answer?

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

  121. Michael says:

    @Amy Thank you very much for your support!

  122. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

  123. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

  124. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    ????????????????????????????????????????????????????????????????????????

  125. DavidA says:

    @Amy, it looks you have helped others:  maybe I can get help too?  my email is teamaitken@gmail.com, and I have purchased a copy of Microsoft Office Professional Plus 2010 that is activated and running, but does not include BCM, and when I try to download it the system rejects my license key.  I will happily send you a screen shot of my Outlook/Help to show that it's activated and has a microsoft issued product ID.  

    Thanks – I really want to evaluate BCM for my little company of 2 people.  If it works as advertised I will stick with this suite instead of going to some other CRM.

  126. Amy (Microsoft) says:

    @DavidA – Let me see what can be done.

    Kind Regards,

    Amy

  127. Cherie says:

    Can you include any field in BCM in a report? For instance under Account, Details, can you now include the comments field on a report?

  128. Jerry says:

    HI Cherie,

    Yes, you can add the comments field to reports.

    –Jerry [MSFT]

  129. J_Mil says:

    I currently run Outlook 2007 and BCM on my laptop and have the mobile version on a Verizon Moto Q phone.  I want to move to Outlook and BCM 2010 and having BCM on my phone is critical to me as a sales person.  It looks like Verizon is not planning on selling Windows phones.  I am pretty committed to Verizon as I have the family plan with 5 phones on it.  Does anyone know if theire is a 3rd party app to run BCM on the android phones, which is what Verizon seems commited to.

  130. JM says:

    Jerry-Vinit – Amy

    Might we all get some help here? I posted a question in the Database FAQ section of your BCM Blog. Is there a chance of any feedback on this?

    Thanks

    JM

  131. Jerry says:

    Hi JM,

    I responded to your post in the Database FAQ.  Sorry for the delay.

    –Jerry [MSFT]

  132. JR says:

    My client has 25 computers all using BCM 2007 with a shared BCM 2007 database on a server.  We have purchased 2 new PCs and Office 2010 Standard Volume License(5).  As I understand it the BCM 2010 client cannot read a BCM 2007 database so one must upgrade the database to a BCM 2010 version using the new database tool.  However, doing so will then render the database not readable by the current 25 BCM 2007 users.  Therefore since I can no longer purchase BCM 2007 to install on their new PCs, they are forced to upgrade all 25 existing computers to Office 2010 so they can continue to use BCM.  Amy, Jerry is this correct or am I missing something?

  133. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Is there a chance of any feedback on this?

  134. SDKevin says:

    What about going forward.  My Small Business does meet the licensing requirement based on prior versions for the 2010 release but what happens when the next Office release rolls around.  We use ACT! now and plan to either update that or go to BCM.  My vote is BCM but now I am apprehensive.  If we convert all this data and begin using the product only to have the rug pulled out from underneath us because of changes in licensing in a few years my Partners will not be happy with me.  

  135. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Is there a chance of any feedback on this?

  136. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Is there a chance of any feedback on this?

  137. Jerry says:

    Hi LC,

    We are currently working on the Developer Reference and Object Modle Reference for 2010.

    –Jerry [MSFT]

  138. Ben says:

    @Amy,

    I have been trying to download BCM via your link for more almost a week now and i just keep getting errors! can someone please help me (bbclbojb@gmail.com)

    Ben

  139. LC says:

    when it is ready?

    I have to complete the upgrade from 2007 to 2010 and I need BCM and multiple accounts.

  140. Amy (Microsoft) says:

    @Ben — Got your message, will see if there are resources for you.

    thanks,

    Amy

  141. Geoff says:

    I would like to support the comments by JSweeney, we also implemented BCM for the same reasons, particularly the ability to separate professional contacts from personal.  

    The decision to remove the ability for outlook to sync with windows mobile 7 also raises some serious questions about the direction of Microsoft office products.  Is there likely to be any review of these product directions or do we need to migrate to another platform?

  142. Ron says:

    @Amy, it looks you have helped others:  maybe I can get help too?  my email is rvalliere@sympatico.ca, and I have purchased a copy of Microsoft Office Professional Plus 2010 that is activated and running, but does not include BCM, and when I try to download it the system rejects my license key.  I am looking at my standalone copy of outlook 2007 that I purchased as well. I have read the entire blog regarding this and believe that I qualify based on the 2 criteria mentioned. I downloaded Microsoft Office Pro Plus 2010 AND then sent for the back up disc. It appears to be only 1 disc and I can't FIND BCM on it per se.  

    I start an updated business venture January 1st and would like to utilize what I believed was a part of professional plus when I purchased? Can you help AMY?

  143. Ron says:

    @Amy, it looks you have helped others:  maybe I can get help too?  my email is rvalliere@sympatico.ca, and I have purchased a copy of Microsoft Office Professional Plus 2010 that is activated and running, but does not include BCM, and when I try to download it the system rejects my license key.  I am looking at my standalone copy of outlook 2007 that I purchased as well. I have read the entire blog regarding this and believe that I qualify based on the 2 criteria mentioned. I downloaded Microsoft Office Pro Plus 2010 AND then sent for the back up disc. It appears to be only 1 disc and I can't FIND BCM on it per se.  

    I start an updated business venture January 1st and would like to utilize what I believed was a part of professional plus when I purchased? Can you help AMY?

  144. Amy (Microsoft) says:

    @Ron — Got your message, will see what resources I can find for you.

    thanks,

    Amy

  145. Anja says:

    Very glad to hear that you decided to include the free download for BCM. I downloaded it yesterday and migrated my database from BCM2007 to this one. Everything worked great. Just started playing around with the new version. Thank you for the efforts!! 🙂

  146. KevinNC says:

    Is there a tutorial or getting started guide for BCM? If there is not one for BCM/Outlook 10, is it similar enough to v07 Is there such that a tutorial for 10?

  147. Pete says:

    Amy – I believe I qualify for the BCM download based on a volume purchase of Office Standard 2010.

    When I type in the product key I also get the message that the key is invalid.

    It seems that you are willing to assist on a specific case basis.

    Could you give the details to all?

  148. Microsoft (Amy) says:

    @Pete–

    Customers that meet the following criteria are eligible for the Outlook 2010 with BCM upgrade:

    1. Customers who have previously purchased one of the following:

    •Office Small Business Edition 2003 or Office Professional Edition 2003

    •Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007

    •A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    And…

    2. Purchased one of the following versions of Office 2010:

    •Microsoft Office Home and Business 2010

    •Microsoft Office Professional 2010

    •A stand-alone edition of Microsoft Outlook 2010

    Affected BCM customers can learn more and get started at office.microsoft.com/…/FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

    There is no other assistance to offer, other than trying to find a contact at MS to assist if the above is met, and the product key is still not working. If this is the case for you, please provide an email address, and I will see if I can find assistance.

    Thanks,

    Amy

  149. AP-123 says:

    I own a copy of BCM 2010 but am a little trepidations getting started.  I've imported my contacts over and did a sync and kaboom = duplicate contacts.  

    I've been searching for resources on best practices, getting started or any other resources and I can't seem to find much.

    Any suggestions on the contact sync, step by step or resources for BCM 2010 and Outlook 2010 would be greatly appreciated.

  150. Sir_fabo says:

    I'd like to ask you, what will happen if i got upgrade my Outlook to 2010, with BCM for it, but also i have installed Lync, do they coexist? will be my Bussiness contacts, appear on Lync, or do i need a extra conector to get it?

    i've been working around but i didn't get the spected result.

    i'll be very patient awaiting your soon answer.

    regards.

  151. Li Haibo says:

    Hi, I am runing BCM 2010 with SQL server 2008 express.

    If I  update to SQL server 2008 R2 express, will the BCM 2010 still work under SQL 20018 R2 express?

    Regards

  152. Jerry says:

    Li Haibo,

    BCM 2010 will still work with Sql 2008 R2.  

    –Jerry [MSFT]

  153. George Geran says:

    I am unable to get an answer as to how I can upgrade my Office Home and Student 2010 to Office Home and Business 2010.  I want to upgrade, not buy any other software.  Can you please tell me how to do this on-line???

  154. Jack Feyes says:

    You certainly are not listeming to the developer community.

    Business Contact Manager 2010 is a great product, but it is essential that it's data can be used elsewhere from customized applications. We need documentation on the database schema, stored procedure usage for getting at the business data. For example I have a client that would like me to do the following for a web site I am developing for him: In BCM he creates "Opportunities" (wish I could change the name) the opportunities represent Career Placment Campaigns and have two user defined fields, one called "Career Description" that's used to hold a detailed description of the career and one called "Display on Web Site" which is a bool that will be used to qualify the record for inclusion on his web site. The web site needs to access the BCM database and find all of the "Opportunities that have the "Display on Web Site" field set to true and use the Opportunities title and "Career Description" fields to add to a display list on the site, each list item also gets a button for a visitor who may be interested in the particular career to click on for more information. This button will take them to a page where they fill out their info and possibly attach a resume. When this form is submitted the info on it will be used to create a "Candidate" contact and a "Product" (wish I could change the name) that is linked to the "Opportunity", the "Product" represents potential candidates for the "Opportunity" or Career Campaign. This should all be doable but without any documentation I'm pulling my hair out trying figure out how this monster works?? PLEASE RELEASE SOME DEVELOPER INFO ON BCM 2010!!!!!!! If anyone else has made any progress in doing things like I have mentioned above I would love hear from you.

    jfeyes@griffinautomation.com

  155. LC says:

    I would like to support the comments by Jack Feyes.

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

  156. TonyH says:

    Don't know why Microsoft makes and markets a great tool like BCM that is clearly targeted for small business and yet doesn't allow the typical small businesses to have access to it….  I mean explain to me the reasoning behind why we can't buy it directly or why they didn't create a retail version of Outlook with BCM?  The product may as well be vaporware.  I'd love to see Steve Jobs take on the marketing strategy around this one…  Ever seen Heartbreak Ridge?  There is an apt term that describes this strategy.

    Thanks again Microsoft.

  157. TonyH says:

    New Flash! Microsoft is really helping us out by making a clear and straight path to purchase/upgrade to BCM!

    Just follow these easy instructions:

    If you don't have it you just need to go out and purchase one of the following packages –

    Office Small Business Edition 2003

    Office Professional Edition 2003

    Office Small Business 2007

    Office Professional 2007

    Office Ultimate 2007

    A stand-alone edition of Microsoft Office Outlook 2003 or 2007

    (If you are using Office 2007 Enterprise Edition apparently you're screwed so go buy a different version..)

    And then go and purchase one of the following versions of Office 2010-

    Microsoft Office Home and Business 2010

    Microsoft Office Professional 2010

    A stand-alone edition of Microsoft Outlook 2010

    Now that you've done that we'll let you download BCM 2010 for FREE!  See how easy that was??

    Come on guys… get real.  You say it's available through Volume Lincensing only?  Who's selling it?  Just let me know because that even makes more sense that in order to get this new and innovative software that we have to go out and buy all new hardware…

    Did I already thank you?

    <insert expletive here>

  158. Shaun McK says:

    I have purchased Office Professional Plus 2010, can I purchase BCM separately as the product I purchased does not include it. Thanks, Shau

  159. Shaun McK says:

    I have purchased Office Professional Plus 2010, can I purchase BCM separately as the product I purchased does not include it. Thanks, Shaun

  160. John Loftus says:

    Shaun, I have went through the exact process as you but was unable to get BCM to work with the Office I purchased, I had to buy a licenced copy of Office 2010 Professional Plus to get BCM to install

  161. Dimitar Iliev says:

    Greetings,

    i have a customer that is using BCM and want to improove the sequrity on his company structure, the idea is that some users (for example the new one) should be limited to see only their comunication in the history screen… is that possible by applying some setup/script or something else? can anyone send me some info dev manual or somthing that i can use in order to met the customer requirements?

    Many thanks in advice!

    dimitar.iliev@navtech.bg

  162. CS says:

    Hi Amy,

    I have the same problem as a number of others above going back several months on this blog, i.e., I have purchased and downloaded the Volume Licensing Office Pro Plus 2010, but keep getting the response that the product key is invalid whenever I use the download link for BCM. I don't believe BCM is included with my Office Pro Plus Package. I went back in Control Panel to add any missing features, but BCM was not among them. Another element that's puzzling is there does not appear to be any means to verify you have any of the earlier versions of Office with BCM anywhere on the download page, unless that happens after it verifies your 2010 product. I have Small Business Edition 2003 with BCM, and the associated product key. I appreciate your handling each of us with this problem one on one, but shouldn't there be a more universal fix, so you don't have to keep responding individually? You're doing a terrific job, btw, with what seems to be an intractable problem. My email is everyoung@mindspring.com. Thanks.

  163. kelly says:

    I loaded the contact manager on our system in December and want to do it again, but can't remember what I did.   I went to the download page and it says it's gone…what up?

  164. KevinNC says:

    Hi,

    I have installed BCM/Outlook 2010 and am trying to figure out how to run my marketing plan with it. I have 5 different business projects (marketing campaigns) that I have created in BCM. I have named them "Face-to-Face", "LunchBunch", and "Alzheimer's". I can do a report of business projects and they are listed. But they DO NOT show up on the gadget Business Projects – All that is on my Dashboard. Is this a flaw or am I doing something wrong?

    Thanks for your help.

    Kevin

  165. Vladimir says:

    I'm use an Office 2010 32 bit in Windows 7 64 bit. I tried to install the BCM 2010 , but I get an  error upon restarting after installation of BCM 2010:

    Windows Script Host Script: cBCMsetupspawncmd.js Error code 80070002 Source Null Line 9 Char 1 The system cannot find the file specified the spawncmd.js

    What can I do?

    Thank you.

  166. MacWest says:

    I have Microsoft OEM Software "Office Professional Edition 2003 with Business Contact Manager Update for Microsoft Outlook 2003" and "Microsoft Upgrade Office Professional  2007".

    I have purchased "Microsoft Office Home and Business 2010" and went the the web site specified in this blog to register to download the BCM 2010 version.

    Both the product numbers return errors that they are not eligible for the BCM 2010.

    Is this correct?

    Thanks

  167. Shaun McKeever says:

    I purchased Office Professional 2007 with business contact manager and subsequently replaced this with Office Professional Plus 2010. I am now being told that I cannot have Business Contact Manager. If I want it I have to uninstall Office Pro Plus 2010 and reinstall Office Pro 2007 and lose out on Infopath, Onenote and Sharepoint or I can keep Office Pro Plus 2010 but forfeit BCM!!!! I have legitmately paid for ALL of it so why can't I have it all?

    This is wrong, wrong, wrong!!!

  168. Amy (Microsoft) says:

    @MacWest & @ Shaun

    Please provide your email addresses, may find a contact at MS to assist.

    thanks,

    Amy

  169. JeffGZX9 says:

    I would like to add another vote for this:

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

    Where's the SDK that is mentioned in the product page?  Direct quote, "Integrate with custom applications. With the software development kit, or SDK, technology developers and consultants can customize Business Contact Manager to integrate with other line-of-business applications."

    that I got from this URL:

    office.microsoft.com/…/outlook-2010-with-business-contact-manager-features-and-benefits-HA101808863.aspx

  170. MacWest says:

    For Amy @ Microsoft

    pjk.subscriptions@gmail.com

    Thank you

  171. LC says:

    I would like to support the comments by Jack Feyes and JeffGZX9.

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference, NOW!!!!!!

  172. LC says:

    I would like to support the comments by Jack Feyes and JeffGZX9.

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference, NOW!!!!!!

  173. LC says:

    I would like to support the comments by Jack Feyes and JeffGZX9.

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference, NOW!!!!!!

  174. cdfr31 says:

    Hello,

    I've spent now many hours trying to install BCM on a Windows 7 professional x64 with an office 2010 64…

    I can't figure how to make the software works.

    When I launch Outlook each time it fails. The database can be created and they appear in BCM but the connection to the database doesn't seem to work.

    I really can't stand no more…

    It seems you advice to unistall office 64 an install 86 version bvut I don't want ! Do you plan to have a full compatible version of BCM outllok 20010 64 with Office 64 ?

    Regards,

    F. Martinet

    It seems you advice to unisnstall Office but I d

  175. Yeysus says:

    Hallo. I am having a similar problem as often mentioned above: My company bought Office Professional Plus 2010 through Volume Licensing, I downloaded the Software / received the backup DVD through MSs HUP – Home Use Program. I cannot find BCM either on the DVD or as an installable option of the downloaded file. How can I obtain BCM? I have a Hotmail account (.com), named jesusdelvalle. Thanks for your Help.

  176. Tom says:

    We have just migrated from Act 2010 to BCM 2010, we are wanting to customize the fields in opportunity reports, for example, we would like an opportunity sales funnel report that allows the customer name to be included.  Another example would be to include gross margin in the opportunity by contact report.  Is it possible to generate a custom opportunity report that includes a selection of fields that we want, the fields are in the database, but we would need to combine the fields available in multiple reports, all the fields are not available in any single report that we have found.

    I appreciate your feedback on these issues.

    Thanks,

    Tom

  177. Cora says:

    Hi Amy,

    I have Office Professional 2010 and I qualified to download the BCM2010.   I tried to download it for 3 times but still I can't find the BCM in my Outlook.  I tried this link office.microsoft.com/…/download-business-contact-manager-for-outlook-2010-FX102232644.aspx  I followed  instructions but yet the BCM is not found in my outlook.  Please help!  

    I look forward to hearing from you!

    Cora

  178. Cora says:

    I found the BCM on the navigation pane of Outlook 2010 but I couldn't open it.. Please advise how to open the folder.  Thank you and look forward to hearing from you!

    Cora

  179. Amy (Microsoft) says:

    @Cora – Please provide an email address.

    Thanks,

    Amy

  180. Yeysus says:

    Dear Microsoft Team Blog,

    Indeed you are listening. I posted my problem here, 12 hrs later I received a Mail from Microsoft with the exact solution. I installed BCM successfully and we decided today to start a small scale evaluation, since first impressions were very favorable. A Big THANK YOU, whoever took the time to answer my question. Yeysus.

  181. Cora says:

     cora.gerber@hotmail.com

    Thank you so much for your quick response!

  182. Cora says:

    Dear Amy,

    cora.gerber@hotmail.com

    Thank you so much for your quick response!

  183. Grant says:

    Hi Amy, having the same issue as many before, key not accepted on the download page, even though we have Office Pro Plus 2010 through volume licensing. Email is gsontherock@gmail.com. Thanks!

  184. cdfr31 says:

    Hello Amy,

    I would really appreciate your help too.

    Tried installing BCP for 6  hours…

    Impossible to launch. Install always fail when i Launch outlook it can't finish the process.

    cdfr31@hotmail.com

  185. Chris says:

    I cannot find the BCM SDK anywhere.  In fact, I can't even find any documentation on the BCM object model, code examples, or anything related to automating BCM.

    There was so little documentation for the 2007 version but this looks worse.  What's the plan here MS?

    Is there anyone I can direct addin/VBA questions to in the meantime?

  186. LC says:

    I would like to support the comments by Jack Feyes, JeffGZX9 and Chris.

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

  187. Disappointed says:

    Wow, you just lost another customer…

    I have Office 2007 with BCM, and love it.  Wanted to recommend to my friend with a small business (single PC), who currently uses Outlook Express and definitely does not need volume licensing.  Were BCM available for purchase retail with Outlook that is what I would recommend to her, but I'm afraid we have to look elsewhere for another email solution.

    Its a shame your penny pinching is driving away customers…

  188. Scott says:

    I would like to echo the previous comments requesting developer documentation. Also, there has been so little in the way of information on the 2010 release, few blogs post and not much activity white paper wise that I'm wondering of this is going to be the last relase of the product…

  189. Johnny says:

    Hi Amy at Microsoft,

    I have just bought Office pack Home and business 2010 AND I have not had any previous MS office programs, as I used to have other programs, but now wanted to use Microsoft Office. So I am a new MS customer and I just realized after the purchase that I cannot download your Business Contact Manager afterall, as your qualification criteria does not qualify to NEW customers (I do not have earlier versions). What on earth is that kind of attitude. I am about to go back to other systems then. I have been looking around for CRM systems and now I just might do that instead.

    However was hoping to use this Business Contact manager. And for crying out loud !!! As I understand its a BETA version, so should be for free anyway in your trial period or did I misunderstand something !!??

    Br

    hartig.johnny@gmail.com

  190. Vincent Franco says:

    I cannot open my portfolio manager to see my registered portfolio.  Why?  Please fix it.

  191. Jeffy says:

    I also have Office Professional Plus 2010 (Volume License) and do not have BCM – I have counted 14 other requests – Notice that PLUS means that BCM is included but I have spent the past two hours trying to find out how to get it installed and/or activated – WHY NOT just allow the PLUS licenses access to the BCM downloads as well – In other words include Office Professional PLUS 2010 in the list of allowed BCM Downloaders so this problem can be solved.

    Amy has asked for each personal email – my is LouGoodGuy@Hotmail.com to fix this issue but it would seem so much more simplier to allow us to get to it from the same download page as everyone else.

    I also noted and this is also very important – If you are a MAPS or Partner – The BCM 2010 download is not listed anywhere but if you select Office 2010 Professional Plus and go through the downloads the BCM download will appear.

  192. Angel Soto Mas- CyC- Spain says:

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

  193. LC says:

    I would like to support the comments by Jack Feyes, JeffGZX9, Chris and Angel Soto Mas.

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

  194. GerSch says:

    How do I get the project tasks to my mobile device? Are there no plans to make a BCM-client for Windows Phone 7? From Microsoft or another software partner?

  195. jesselee fontain says:

    I need bill gates business address.

    I want to send a copy of my sci fi book.

    and maybe sell the idea to his motion picture company.

  196. LC says:

    Jessele, what is the title of your book? "BCM 2020, Developer Reference"?

  197. LC says:

    HELLO!

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

    Please!!

  198. LC says:

    HELLO!

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

    Please!!

  199. LC says:

    we speak, you do not answer!

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

  200. Insanity says:

    I really don't understand this insanity.  I have a startup business with 2 people that are sales focussed and would really benefit from BCM, but there is no way I can purchase it….at all.  How ridiculous is that??

    My only option is to purchase volume license versions – 5+ licenses????  What is going on – do you not want people using this product that everyone says is really good?  I just don't get it.  

  201. JAMIE says:

    WELL HI I NEED THIS PERSON REMOVED FROM THE INTERNET CAUSE HE IS STEALING ALL OF MY PIC AND EVERTHING ELSE PLEASE!!NAME IS:jimrader" PLEASE REMOVE IT

  202. Caron says:

    I have purchased Office Professional Plus 2010. I have office 2007 Standard on another computer.

    But I cannot get the Contact manager installed on my netbook?

    For real?

    That is nuts.

    How can I get it on the tool I take with me?

  203. Amy (Microsoft) says:

    Hi Caron,

    Please provide an email address, I may be able to find assistance.

    Regards,

    Amy

  204. Amy (Microsoft) says:

    @ Caron

    Please provide an email address, I may be able to find assistance.

    Regards,

    Amy

  205. Baker says:

    After downloading the trial version, I purchased Office Professional 2007 with BCM on 4/20/2007 primarily because of BCM.  It worked great at first, and then I started having troubles with it.  Specifically, my databases kept disappearing.  I worked with 2 guys from the BCM development team (Vinit Jain and Mukesh Agarwal) to try to work out the issues, but was not unsuccessful.  After losing a 3rd database I decided BCM was not for me.  Since then I have become increasingly unhappy with the Outlook/Act setup to manage my contacts, particularly when it comes to synching with my phone, now a DroidX.  I started looking at the 2010 version of BCM and decided to take the plunge again.  I then discovered the multi-license issues.  Yesterday I went ahead and purchased the stand alone version of Outlook 2010 and then downloaded the BCM add-in (quite a large file when you only have 3Mb download speed).  Unfortunately, BCM is not to be found.  I suspect that is because BCM removed itself from my Outlook 2007 program when I installed it on the computer I purchased last year.  I have my Product Keys for the original purchase.  What suggestions do you have for getting BCM to show itself on my computer?

  206. Charles Clock says:

    Re: David Troxell – Encourager Software's 23 Sep 2010 4:54 PM comment

    I THOROUGHLY AGREE, AND AM P*SSED AFTER GOING TO THE EXPENSE TO PURCHASE OFFICE 2010 PUBLISHER I CANNOT GET BUSINESS CONTACT MANAGER, EITHER WITH THE PROGRAM, OR AS AN ADD-ON!

    WHAT'S GOING ON HERE, IS MICROSOFT HARD UP FOR MONEY, OR JUST MAKING LIFE DIFFICULT?

    CANNOT WAIT FOR GOOGLE OR OPEN OFFICE TO GET BETTER, SO I DON'T HAVE TO GO THROUGH THIS CRUD.

  207. Charles Clock says:

    PS What are my options? Purchase Sage Act? Or what?

    All I want to do is organize my contacts, using categories and sub-categories, as well as notes and time stamps under their name when I speak with them., then be able to schedule future events based on conversations.

  208. Baker says:

    Has anyone at Microsoft had the chance to review my post made earlier today?

  209. Jerry says:

    Hi Baker,

    When you said you downloaded bcm, which version did you download?  The 2007 version will only work with outlook 2007.  The 2010 version is needed to work with outlook 2010.

    –Jerry[MSFT]

  210. Baker says:

    I went to the "Downloand Business Contact Manager for Outlook 2010 Now" page and followed the instructions.  Please note that though the Office Pro 2007 program that I bought FROM MICROSOFT had BCM included originally.  But for some reason when I transferred the downloaded file from my old computer to my new computer it did not install.  As I was not using BCM at the time it did not bother me.  So I quess the question is…"If BCM does not exist on the 2007 product, will that prevent Outlook 2010 from installing through the download?  Or is it something else?

  211. Jerry says:

    Hi Baker,

    There is no requriement for bcm to be installed to install outlook 2010, or bcm 2010.  It sounds like the download you copied from your old box is not bad.  However that shouldn't cause 2010 from not installing.  BCM would be in a seprate downlaod than outlook 2010.

    –Jerry[MSFT]

  212. Baker says:

    OK.  I wil try it again.  Perhaps I should find a hotspot with a faster download speed.  I live in a small town and am stuck with a deficient DSL line.  There is no true High Speed internet here.  The file is so large that it may not have downloaded properly.  If I have any more problems, I will submit another post.  Thanks for the feedback.

  213. Baker says:

    BTW, Outlook 2010 is working properly.

  214. Craig says:

    I have a friend that has this installed for his business.  How can I get this?   What do I need to buy?

  215. JeffGZX9 says:

    I check back here from time-to-time to see if any progress has been made on getting the SDK.  We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.  Microsoft?  Are you out there?  Please don't make me sorry I recommended and subsequently installed your product in an office environment of 8 people.  I counted on the ability to write some code using your SDK.  Help please?

  216. Confused says:

    I had /have Office 2003 but that's like 5 computers ago. How do i know if my version of 2003 had BCM and where do I find the product key.

    I have many engineering friends and they have a wonderful thought process when it comes to developing software, but often not in the implementation of said software. I hope Microsoft fixes the problems of what goes where because I would love to have Publisher back in the middle of the road product. As a small business owner, doing my own marketing is necessity.

  217. LC says:

    I would like to support the comments by Jack Feyes, JeffGZX9, Chris and Angel Soto Mas.

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

  218. Chris [msft] says:

    We've just published this KB (support.microsoft.com/…/2300392) that should get you started with programming against BCM 2010, and we are in the process of updating the BCM SDK to BCM 2010.

  219. yeysus says:

    Hi. @Chris Thanks for the update. I also want to support the comments of many other readers (and the 1.000 or so from LC): we need the BCM Developer reference. One thing: We are looking for a BCM expert in Germany that helps us to test – configure BCM for our needs. Could somebody please indicate such a person / company in Germany? We have not been able to find anyone. Thanks, Yeysus.

  220. LC says:

    Thanks Chris, I hope you're working hard on this!!!

  221. LC says:

    I had confidence in Microsoft and I chose for my company BCM2010. If I do not get results faster they fire me!

  222. Jim Lewis says:

    Thanks, Chris, for the KB link and TIA for updating the BCM SDK to a 2010 version.

  223. AH says:

    The synchronisation option for business contacts is working properly, but how can I select what bcm should synchronize? Until today i haven't found a option to filter or select. What about the flag "active" in the business contacts, that would be perfect? I don't want to have all 400+ business contacts on my mobile phone.

  224. smart phone 9 touch srceen 6.5 WM synch with BCM 2010 says:

    How can I synch  my  Hd2   WM 6,5   with outlook BCM 2010.

    My computer  runs windows 7 64bit

  225. Baker says:

    I downloaded BCM and everything is working just fine.  I look forward to putting the program through its paces and seeing how it will work for me.

  226. Marc Reidy says:

    Couple of things here

    1. History view. From and To fields are alway blank when they should list details from emails at least.

    2. Outlook should default to using the BCM contacts list first for lookups etc without requiring each client be updated.

    3. Random error msgs when creating a contact like "An Outlook Address Book entry cannot be used as an e-mail address in a contact" appearing yet allowing you to continue adding a contact but then not adding the email address to be tracked makes no sense.

    Thanks

    M

  227. Carlsen says:

    Let's be honest.. BCM2010.. it doesn't really work does it.  Not when you get down to brass tacks.  It crashes regularly and the fact that the view resets every time you navigate away from a screen means that it's painful to use daily.

    If you can't consisently see the view you want – that is the information that matters to you – each time you go to your data then it leads to confusion, which leads to mistakes and frustration.

    There's lots of really good functions – but the basic things just don't work consistently.

    It would be usable if there was some MS support, but there isn't… not really.

    The last blog was posted by the BCM Team was several months ago, which kind of says it all.

  228. Crazy says:

    I am open to buying CRM but there seems to be no way outside of having it on an older ver. and buy office 2010 with it,,,,I do own Office2010 but not a ver that allows upgrade, of well

  229. B Lewis says:

    I've been asked to make a recommendation to my company of 8+ users about using BCM 2010 as it first appeared to be more streamlined and integrated than Goldmine, which they currently use.  However, after reading through all 16 pages of this blog, as well as several others that list similar problems, I am hesitant to make this recommendation.

    If it works as advertised it will solve many of our problems, but it sounds like it's nearly impossible to get it to do that; if you can even manage to get a copy of it after jumping through what seem like interminable hoops.

    Any final comments/suggestions from previous posters that can narrow it down to a yay/nay for me?  Thanks very much.

  230. Carlsen says:

    Hi B Lewis – it's close but just no cigar.  I've not tried any other software for our CRM.. yet – apart from a short ACT trial – as I was sure I could get BCM2010 to deliver – but the longer I keep going with it the more I find myself searching for the same old issues online hoping that somebody else has found a way around the bugs.

    Then I find myself searching for terms like "migrate from BCM2010….."

    If MS can spare some time to work on it I'm sure it would be a winner for them, and the poor b**tards who have been working with it until now, as the integration with Outlook and Office documents would surely beat other CRM software?

    Goldmine…. now I'll be researching that next!

    Good luck with whatever you decide to do – please post back here if you do as I'll probably be looking for solutions to the same problems for some time to come.

  231. B Lewis says:

    @Carlsen

    Thanks very much for your input.  The reason we were looking at BCM in the first place is because an upgrade for our Goldmine is about $6K, and I want to try not to spend that if I don't have to.   :o)

  232. guitarhero1 says:

    Hi BCM Team,

    Can you tell me if BCM 2010 synchronisation of contacts is compatible with exchange 2003 / 2007?

    I am currently using BCM 2010 with a hosted exchange mailbox which i believe is on the 2003 platform. If I drag a contact from BCM to outlook contacts the contact appears then disappears from outlook contacts. If i turn on synchronisation in BCM all the contacts are copied to outlook contacts but then disappear from outlook contacts which in turn then removes all BCM contacts.

    A reply would be much appreciated.

    Thank you

  233. THB says:

    Je ne parviens pas à télécharger le gestionnaires de contacts professionnels pour Office 2010. J'ai acheté Office PME 2007, puis Office Famille et Petite Entreprise 2010.

    J'utilise la procédure de téléchargement gratuites proposée par Microsoft. Je saisi mes codes activations Office 2010 et me connecte à Windows Live. Mais je ne peux que télécharger ou installer Office 2010 Famille et Petite entreprise. Le gestionnaire de contacts professionnels n'est pas proposé pour téléchargement.

    Avez vous une solutions pour réaliser l'opération ? J'essaie en vain depuis 3 mois.

    Merci

  234. Patrick says:

    I downloaded a trial of Office 2010 and am trying to download Business Contact Manager with no luck; do I have to complete the purchase before installing it or should it be working with the trial?

    patrick_at_promedLLC_dot_com

  235. Bernard says:

    I link BCM 2010 with ODBC in ACCESS 2010. The user fileds don't appear, always "Objet OLE". How can i see the datas of these fields. Thank you

  236. Henri says:

    Hello,

    the URL "office.microsoft.com/…/download-and-install-business-contact-manager-for-outlook-2010-HA010262563.aspx" clearly states that "…You can also download Business Contact Manager for Outlook 2010 if you purchased one of the following the following products.

    Microsoft Office Home and Business 2010

    Microsoft Office Professional

    …"

    As we qualify for BCM 2010, I would like to evaluate BCM 2010 for our 10 employee startup company who has licensed "Microsoft Office 2010 Professional Plus 2010 MAK 10/50", but I can't download BCM 2010 as our Licence key is rejected by "www7.downloadoffice2010.microsoft.com/…/registerkey.aspx.

    @Amy: Please provide guidance/help in responding to me under henri.nickels@splitart.com.

    Many thanks and best regards,

    Henri

  237. Marc from France says:

    Thank you for finding this site in Google

    I just purchased a french copy of Office pro 2010, and did find out that BCM was not inside.

    A little bit angry, I phoned Microsoft France.

    Jerry,  they are not aware about  your message !!

    I was told that BCM was only delivered in volume licensing ; I told them "sorry, but even if I hate it, i will have to buy ACT again…"

    I hope I will have my copy through your link…

  238. Just another SUCKER says:

    Thanks Bill Gates for screwing us.  Why the $#@!%@$#%@#$% do you want someone to test outlook 2010 bcm then you DO NOT put in in the package.  Thanks again for making me spend my entire weekend wasting time downloading and installing office pro plus with the hope of bcm inside.  You guys have lost your ethics.  Run for congress.!!!!

  239. Patrick says:

    Wow, all this time trying to figure out how to use BCM with Office 2010.  I found this forum and read the requirements.  Microsoft this really doesn't make smart business sense.  Many people on here are very small businesses…meaning one computer!  How can a person with just one computer use BCM if this is our first time to purchase outlook?  Please tell me that all that time in MBA school wasn't wasted in learning that selling product even at a small profit is better than no profit at all!   Open up the doors to us very small businesses and you might maintain loyal customers.  Don't and I'm sure Apple can come up with something!

  240. Hi Amy says:

    @ Amy, keep getting the invalid license code error eventhough by all my accounts we qualify.  I purchased office 2003 professional  with software assurance that gave me Office 2007 professional.  I later purchased office 2010 professional plus, all with volume licensing.  But there is no Outlook with BCM.  Trying to download and keep getting the error, can you help?  Called support and get nowhere.  Email is admin at gqrr.com

  241. Josephini says:

    I agree, the licensing requirement screws buyers of Office 2010 Professional who are small business users. I purchased it thinking BCM would be included. Give us a break if you market a product as "Professional" the software user expects tools that professionals who serve customers require, thus the rage and discontent found in this blog.  Poor marketing strategy from MS.

  242. Wilmer Carter says:

    Agree with a previous responder…….. You are making the same mistake by not providing bcm with new customers of OUTLOOK 2010.   I bought it and was extremely dissapointed at it's lack of good contact management.   You want to control the market, then make outlook 2010 better by providing bcm to us.

  243. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Where is the IT support for BCM software for small businesses?

    ???

  244. John says:

    Why is it necessary to buy both an old version and a new version of Outlook in order to have the Business Contact Manager?  Why can't you have it with just Outlook 2010?  I don't need any of the older versions.

    Thank you.

  245. Scott says:

    Why is Microsoft Amy not answering any of the questions related to why new customers can't buy BCM?  They are only answering questions where the answer is "you must have Office 2003 plus Office 2010." and ignoring all other questions.  

    People are stating over and over again that the most common user of BCM is going to be a new Office customer who has a small business that can't afford volume licensing, but Microsoft Amy is ignoring them.  Companies that can afford volume licensing generally don't use cheap contact managers, they have custom-built programs or use something more substantial like Goldmine.

  246. ArtDecade says:

    FYI, I put the following post on the Office Developer's Forum, and was advised that this blog was probably a better place to turn:

    Can any one tell me how I would go about handling a BCM database migration failure?  My details:  I was running Office 2007 Pro on Windows 7.  I'm on a single maching with plenty of RAM (3GB), plenty of disk space (6GB).  I don't have any custom forms in BCM, nor am I utilizing any VBA or VSTO solutions .  The size of my BCM database itself is about 260MB.  Anyway, I just installed Office 2010 Professional, and every time I try to run the BCM migration wizard I get an extremely unhelpful error message about the migration failing (unhandled Win32 exception error).  I have VS 2010 (though I'm only a .NET novice), and have tried launching VS 2010 as a debugger, but after VS loads all of the windws are empty!  I've probably tried to run the BCM migration wizard almost 20 times, and have rebooting my laptop several times as well.  The migration always fails at exactly the same place in the progress/thermometer bar.  This is EXTREMELY frustrating.  Help???!!!!

  247. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Where is the IT support for BCM software for small businesses?

    ???

  248. Chris says:

    Hi Amy,

    Similar to many others, I work in a small non profit office and we purchased a MAK license for Office Professional Plus 2010. It indicates that this comes with BCM but I am unable to download as it says it is not a valid key. Can you please let me know how to get BCM as it looks to be exactly what we need to better manage our contacts. Email chris.mclachlin at slwdb dot org

    Thank you.

  249. Tony Ward says:

    I have Office Professional installed and am using the outlook bcm that came with it. I have just purchased and installed Office Home and Buisness 2010 expecting to be able to download the BCM 2010 – but the download is telling me my 2010 product key is not from a qualifying product – help please I really need to get going with the 2010 BCM urgently

    Thank You

    Tony Ward

  250. Henry says:

    I am as confused as  David Troxell.

    I got a new laptop and got it with Office 2010 Professional.

    I want to use BCM.

    Can I, or can't I?????

    -Henry

  251. Gerwin Schalk says:

    Now there are all infos about the next Windwos Phone 7 Update "Mango" outside. Tasks can be synchronized between Exchange and the phone. Will there be a way to bring the project tasks to a Windows Phone? The complete project management in BCM 2010 makes no sense, if we can´t have the project tasks on the road, or how do you see this?

  252. Bec Bell says:

    Not having the time to read through 17 pages of blog…can you please tell me…I work for a company that has 6 existing licences for Office Professional 2007 and uses BCM 2007. I am looking at buying 4 new computers and can only get Office 2010 on them as Office 2007 is no longer available. Can I download BCM on the new computers or not?  Also I have seen blogs that say that BCM 2010 and BCM 2007 are not compatible…can you please confirm or deny???

  253. Jeff says:

    Is there a version of Business Contact Manager for Microsoft Office Professional Plus 2007.  I just received my new computer with this on it and I cant copy my contacts over  – HELP!!!!!!!!

  254. Scott says:

    Hi, currently deploying BCM 2010 and looking for help:

    One workstation, (1.6ghz processor, 1g ram) will not allow the add-on to be installed. It keeps saying that the computer does not meet the minimum requirements, yet my computer does.

    How may i bypass this test? This is the last workstation out of the entire office, and it's holding up my deployment.

    Thanks for any help you can offer,

    Scott

  255. Michael says:

    BCM Team: Thanks for making the product available; however, I'm having a hard time with support.

    Specifically, I have an issue where the Outook Reminders window is triggered (i.e. reminder chime sounds and windows comes to forefront) with the following is logged in BCM (only happens with syncing BCM contacts with Outlook contacts; if I stop syncing or work offline, the problem stops; but returns if I work online or sync contacts again):

    [I] [11:42:36.6332600]BusinessLayer: DefaultStoreSync – getting changed records (including hard deleted items)

    A call to Microsoft support, BCM team, says they can't support me since it's connected to an Exchange server (a contracted service, which I may a small monthly fee for). A call to the Exchange vendor is sort of hopeless, since they don't support BCM. Can anyone help?

    I'm not the only one with this issue: answers.microsoft.com/…/53427165-c78f-44e9-a41b-5309a709c786

    Best,

    Michael

  256. Brian says:

    Linking Contacts to BCM Acct Records?

    Can someone please explain why you can link an Email, Task, Calendar Event, etc. from Outlook to BCM but you CAN NOT link a Contact?  I would like to link an Outlook Contact to an Account or mutliple accounts and not have to create a separate business contact in BCM.  Is this feature coming in an upcoming update?

  257. downloading BCM??? help please says:

    I have been to the microsoft site, the BCM pages, etc. and still I am quite confused on how to download  a copy of this. I purchased office 2010 but it did not include BCM. I am fully willing to pay for this – but cannot seem to find it or get specific instruction on what to do next to download and install the BCM to my 2010 outlook. please help!!!

    sav

  258. ArtDecade says:

    BCM does not come with the regular version of Office.  It's possible that BCM is part of Office Home and Business, but I'm pretty sure you have to go all the way to Office Professional to be entitled to BCM.  

  259. ArtDecade says:

    BCM does not come with the regular version of Office.  It's possible that BCM is part of Office Home and Business, but I'm pretty sure you have to go all the way to Office Professional to be entitled to BCM.  

  260. Scott says:

    ^^ Some extra clarification—if you own a copy or copies of Microsoft Office Professional 2007, which came with BCM 2007, you can download BCM 2010 with Microsoft Office Home and Business. Otherwise, you have to buy the Pro version in 2010, as you did not previously own BCM 2007.

    Also, i'm still having trouble installing the client version on a workstation. I would LOVE some help on bypassing the system requirements check that the setup runs, as my PC specs are WAY above the minimum quoted specs required, so i'm not sure what's up.

    Help please <3!!!

  261. Jerry [MSFT] says:

    Hi Scott,

    We don't support or reconmend installing bcm on a client system that doesn't meet our base system requirements.   That said, if you open the setup.ini file in the root of the install folder, you can change the values for reqmen (required memory) and reqCPU (required CPU speed in mhz).  This will only override the minimal for bcm, but not any of the other installs like SQL Express.

    Hope that helps.

    –Jerry [MSFT]

  262. Notes disappearing after restoring BCM says:

    After using BCM for a few years now, I have had to restore the DB several times.  Each time after restoring, most of the contacts are missing all of the notes from the Comments/Notes section.  Also, when forwarding a business contact in an email as a vCard or Business Card, the notes are missing.  Has anyone else experienced this problem?  

  263. Mike says:

    I have ACT software and HATE it with a Passion!  I'd like to migrate to Outlook with BCM, but am from everything I read above, it's not available unless I purchase 5 licenses.  Is this correct, or is Outlook 2010 with BCM now available as a stand alone product, or packaged in a Suite that I can buy?  I only need one license.

    Thanks for update.  Mike

  264. Mike says:

    Just read more of the comments… guess I'll have to pay another company for their CRM Software when what MSoft already has in place would work just fine, and from what I read – quite well.  That's disappointing, but hey – they're decision I guess.  Anyone out there have an idea for a good, affordable CRM Software?  I'd prefer to NOT use a web-based application that charges a monthly or annual fee, and I WILL NOT EVER EVER EVER – …. EVER use Sage ACT Software again.  They are horrible, and the software will blue screen your computer.    Appreciate any suggestions. Thanks

    Mike

  265. Brian says:

    Hi @Jerry [MSFT] – can you provide any feedback on my question re: Linking Contacts to BCM Acct Records?  Is this under consideration, already slated for an upcoming release or has no chance of happening?  Please let me know.  Thanks!

  266. Jerry says:

    Hi Brian,

    I am unable to comment on anything expect what is currently out in the market.  BCM was designed to have differnt contacts from outlook.  We do not support linking outlook contacts to bcm accounts.  You can link bcm contacts to accounts, and you can turn on contact mirroring to allow bcm to work with your outlook contacts in that we create a copy of the outlook contact, and put it into our store.  Then you can link that to your account.

    –Jerry[MSFT]

  267. I have come accross the following problem in BCM 2010 that I hope you can help me with:

    In the Communication History panel, when I try to add the 'To' and 'From' columns from the 'All Mail fields' they show up as blank. Therefore I am not able to see these details for any emails saved in the Communication History.

    However, when you switch from Item List to Preview in the 'Current View' section of the View tab in the ribbon you are able to see the data for these columns (they show up in colour blue).

    Could you please let me know what do I need to do to be able to display the 'To' and 'From' columns in the Communication History for any emails saved in BCM?

    Thank you in advance,

  268. Mogens says:

    How do I get BCM to my Office 2010 pro (OEM)

    Is it not possible?

    Thank you in advance.

  269. Robert Peters says:

    Hi

    I'm currently building a MS Office Blog to support/promote my new training business.  I provide Office training to businesses in the UK, custom training to help users gain efficiency.

    I'd really like to promote the use of BCM and include examples and training on my Blog but I don't have a VL version of Office so an a little stuck.  If you could email me any ideas to: robcpeters@hotmail.co.uk I'd be very grateful!

    Many thanks

    Rob

  270. Warwick Moyse says:

    We are currently setting up a multi-user (ie server-side dbase) installation and desperately need more support with technical issues. For example, some users are being added as 'Admin' and others aren't … it is not clear why this is happening.

    Where can we get support for this type of issue?

  271. Scott says:

    @ Jerry — Thanks for the help above. That Setup.ini file trick correctly helped me get BCM installed on the troubled workstation. However, as I use it a bit more, I'm beginning to think that the computer is lying to me and in fact is not as powerful as it says. I'm going to replace with workstation with something more robust after all =P

    Onto a new question I have — Is there a way to assign many Accounts in BCM to a user or does it have to be done one by one? I.E. If we assign 1/4 of our accounts to Jim, and then Jim leaves the company, is there a quick way to change the "Assign to:" field for his accounts to the replacement employee?

    Thanks again for the help you guys give here–it's much appreciated!

  272. Jerry says:

    Hi Scott,

    Glad that worked out for you.  

    For your second question, if you have bcm 2007, the only easy way would be to do an export/import and replacing all the assigned to fields of the old user to the new one in the expport file before you import it.  If you have 2010, then it is a bit easier, as we have bulk edit in 2010.  First create a new tab in the contact management folder that is filtered on the assigned to user you want to change, then select all the items in the list, then click the ribbon item "Assign To" and assign it to the user you want.

    –Jerry [MSFT]

  273. Scott says:

    ^^ Edit: Sorry, disregard that last question. I had "Business Contacts" selected instead of "Accounts". I haven't had enough coffee yet methinks….

    How about a comment though?: Some Microsoft BCM community forums would go a long way i think ^_^

  274. can't synch outlook 2010 with BCM with HD2 windows mobile 6,5 says:

    HTC  says  is  a  microsoft  problem

    microsoft  says  its  an  HTC  issue

    can  you  find  a  solution  to  be  able  to  synchronize   mh HD2  with  Outlook  2010  with  business contact  manager.

    thank you..

  275. Carch says:

    Is this a vailed attempt to kill BCM and get everyone to switch to CRM

    Online?

  276. Rajesh says:

    I wish to save the contacts address ( emaid id ) automatically while sending and receiving mail through outlook , is it possible and if yes where should i modify my outlook setting.

  277. Hamish says:

    Hi, we are using BCM 2010 with a shared database on a server. PCs are new Win 7 x64 and server is Win 2008 Std x64.

    Our 3 users are reporting numerous crashes when using BCM which mean they have to reboot their PC to restart Outlook – this happens multiple times per day and is getting very frustrating. Initially the PCs had ATI Radeon cards but we read that these could cause a problem so we clean installed the PCs with Nvidia cards  – no improvement. Can you advise who I might contact to get help with this?

    Is there a service pack due?

    Many thanks in advance.

  278. Mike Anderson says:

    I have installed the 64 bit version of Office 2010.  I am eligible for the no cost BCM 2010, but it apparently only comes in a 32 bit version.

    Does anyone have an opinion of if my assumption is true, and should I and can I downgrade to the 32 bit Office version to be able to download and install BCM 2010?

    Mike

    mike.anderson@meastrategicsolutions.com

  279. Warwick Moyse says:

    I'm trying to add 'Related Contacts' to an Account Record but records from some of the custom Contact Record Types I've created are not listed. Is this a bug? Is there a work-around?

    WHERE CAN WE GET SUPPORT to help work with this and the many other 'features' in BCM 2010?

  280. jaypeakskier says:

    Does anyone have a suggestion on how to get real smart real quick with bcm 2010? Are there any online webinars, in depth videos, anything other than reading all the online help? I have seen a few general youtube videos, a few microsoft videos but nothing complete. Any help would be appreciated.  Thanks

  281. ArtDecade says:

    jaypeakskier – I just did a little searching myself on this, but I can't offer a lot of hope.  I'm an experienced bcm user but wanted to see what sources there are for helping me in my upgrade of Office/bcm 2010.  I looked on Amazon and was surprised to find that there are no titles strictly dedicated to bcm.  All I can suggest is to see if you can find a book on Outlook that happens to cover bcm, too.  And, yeah, even the bcm materials on microsoft.com and msdn.com strike me as rudimentary.

  282. Todd says:

    Why does 'Office 2010 Professional PLUS' not count????

  283. Ken Dane says:

    I see questions about whether a 64 bit version of BCM exists. I don't find definitive answers.  I have seen links (now dead) that purported to go to beta versions of a 64 bit BCM.  

    Two questions:

    Is there a 64 bit version of BCM?

    Can it be installed in a terminal server environment? (the 32 bit can be)

    The existing Office installation is a volume license (5) of Office Professional.

  284. Charlotte Pierce says:

    I've just reinstalled Office Prof. Plus 2010, but the download site will not take my product key. I've previously had Office 2003 and 2007 small business and professional editions, but there is no way to indicate this on the download site. Help? I need to import my BCM database!

  285. Charlotte Pierce says:

    Just posted above; replies to logon05@gmail.com if you can advise how to add BCM. I have a great deal of publishing business information in the database, and no longer access to the computer it was on.

    ACK@!@#@!3

  286. Ken Dane says:

    Is this blog moribund?  No answer to my questions, nor. evidently to the next poster who seems to have an urgent situation.

  287. Scott says:

    Lack of support is startting to get annoying. Hours wasted scouring the internet looking for help on specific things, only to find garbage forum after garbage forum with the same stupid regurgitated nonsense BS that is not helpful.

    Anyway, a SUPPORT FORUM would go a long way for this thing.

    My Question: the Welcome Center is the most useless page ever. How do you get rid of it? how do you completely disable gadgets?

  288. Scott says:

    I'd also love to see some comment on the PollingInterval, and basic performance tips.

  289. Jack Welman says:

    This blog is as active as a dead dog!!! Even the BCM Forum no longer exists!

    No wonder Microsoft's stock is in the gutter!!!

  290. Matt says:

    This is really quite outrageous.  I have MS Office Pro Plus 2010, and BCM was the main reason I purchased.  Now, because my 2007 installation was not — what? — I cannot download BCM?  I apologize for being factious, but is this offer also only good to qualifying users between 12AM of July 15 and 12:01AM on July 15?

    I understand Enterprise sales needs unique features for their customers, but this is laughable.

  291. Mike says:

    I have just bought a new Dell with Office Pro. 2010 pre installed.

    When i go to the linked website to download the BCM, i get almost 700 MB, do i have to backup my data in the pre installed version, deinstall it?

    and make a brand new installation of the Outlook 2010 with BCM ??

    Or do i have the oportunity just to upgrade BCM into outlook 2010??

    Thanks in advance !

    Beste regards from Munich,

    Mike

  292. Curt says:

    I am in the same situation as Charlotte (7th July) – purchased Office Professional 2007 (with BCM) and then Professional plus 2010 (surprisingly no BCM)…

    Product key is rejected on application for download.

    Can anyone advise how I can get the BCM I'm assuming I qualify for ?(short of reverting to an older version of Office)

    Contact on: antaresconsulting@bigpond.com

  293. Warwick says:

    BCM Service Pack 1 appeared in my Windows Update today … no announcement and as far as I can see, only some very brief general statements about what it contains.

    I've installed and one thing I can say for sure … it hasn't fixed the problem of not being able to see the target 'Relationship' field described elsewhere on this Forum.

    What has it fixed … does anyone know?

  294. Hamish says:

    Thanks for pointing that out Warwick.

    I've applied BCM 2010 Service Pack 1 but now the reminders for BCM no longer appear. Any idea on how to get these back?

    Thanks

  295. Hamish says:

    Hi Curt

    Have you tried here?…

    office.microsoft.com/…/microsoft-software-license-terms-HA102019523.aspx

    You need to have the product key of the Office 2010 product that qualifies for BCM 2010.

  296. Don D says:

    i purchased small business office 2007; purchase student/teacher 2010 (3 license); obtained student upgrade to office professional 2010 (student eligibility) but can I obtain business contact manager that way or do I still have to purchase something else.

    Thanks,

  297. Scott says:

    We've given them ample time to step up to the plate and provide some help. Looks like again they'll leave others to fill that role.

    I'm not affiliated with these guys, but there is some decent knowledge and a small community here:

    http://www.outlookforums.com/forumdisplay.php

  298. John Stegner says:

    I'm looking for a way to automatically backup my database. Right now I only see an option to manually initiate the backup.  I was hoping for an automated backup schedule???  Please advise.

  299. Scott says:

    ^^ John,

    If you're using SQL Express, Microsoft has purposefully left out automated backup functionality as a benefit to purchasing their full SQL product.

  300. G.Gerner says:

    Well done Microsoft, a good decision!

  301. J Hasler says:

    We have lost BCM in reloading Office Small Business 2007.   We do not want to purchase any 2010 product.   Have we lost it for good?

  302. P Gwilym says:

    I bought Office 2010 Professional Plus BECAUSE it was advertised with BCM.  I cant find it in the installation pack, NOR can I download it from the site as it rejects my key.  it si the same issue as identified by Matt & Charlotte.  Both seem to have non response from Microsoft.  Pls can you advise?

    Paul

    Paul@lawcom.com.au

  303. STEVE says:

    I PURCHASED OFFICE HOME AND BUSINESS AND IT DID NOT HAVE BUSINESS CONTACT MANAGER. I GO TO DOWNLOAD IT AS IT SAYS I CAN DO BUT IT SAID MY PRODUCT ID NUMBER IS INCORRECT. I KNOW IT IS NOT ANY IDEAS PLEASE

  304. STEVE says:

    I PURCHASED OFFICE HOME AND BUSINESS AND IT DID NOT HAVE BUSINESS CONTACT MANAGER. I GO TO DOWNLOAD IT AS IT SAYS I CAN DO BUT IT SAID MY PRODUCT ID NUMBER IS INCORRECT. I KNOW IT IS NOT ANY IDEAS PLEASE STEVE STEVE@KATCH22.CO.UK

  305. LC says:

    we speak (on feb 2011), you do not answer!

    We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.

  306. Kevin says:

    So I just started a new company and purchased  Office Home an Business 2010.  While I have been using  Office products for years I don't have the rights to my previous licenses.  Am I eligible to download Business Contact Manager?

    I've been struggling using the standard Outlook contacts as it is impossible to update records one by one when you have over 5000 of them!

  307. Kevin says:

    I just downloaded it.  The information on the blog was VERY misleading.  Now I just need to learn how to use it 🙂

  308. Rex Ashcroft says:

    BCM Email Linking has failed – simply does not read in Client List … nothing appears in the selection box using clients or global linking. Here is the error log:-

    [E] [09:32:54.2802554]BCMRes: Unknown error

    [E] [09:32:54.2842556]BCMRes:    at Microsoft.Interop.Mapi.CGlobals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)

      at Microsoft.Interop.Mapi.Globals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Folder.InitSubFolders()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.Folder..ctor(EmailAutoAssociator eaa, Folder mctFolder)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.GetRootFolderList()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.BuildFolderTree()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.EmailTracking_Load(Object sender, EventArgs e)

    [V] [09:32:55.8193434]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff80004002, message:

    [V] [09:32:55.8203435]Iris.Mapi.MessageStore: QueryInterface call failed

    [V] [09:32:55.8203435]Iris.Mapi.MessageStore:    at Microsoft.Interop.Mapi.MAPIHelper.PutInterface(_GUID* pInterface, IUnknown** pUnkDestination, Object pObject)

      at Microsoft.Interop.Mapi.MsgStoreImpl<IMsgStore,Microsoft::Interop::Mapi::IMsgStore>.OpenEntryManaged(MsgStoreImpl<IMsgStore,Microsoft::Interop::Mapi::IMsgStore>* , UInt32 cbEntryID, ENTRYID* lpEntryID, _GUID* lpInterface, UInt32 ulFlags, UInt32* lpulObjType, IUnknown** lppUnk)

    [E] [09:32:57.7864559]BCMRes: Object reference not set to an instance of an object.

    [E] [09:32:57.7874560]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LinkEMailControl.UpdateCheckBoxes()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.SaveState()

    [V] [09:32:59.1785355]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff80004002, message:

    [V] [09:32:59.1785355]Iris.Mapi.MessageStore: QueryInterface call failed

    [V] [09:32:59.1795356]Iris.Mapi.MessageStore:    at Microsoft.Interop.Mapi.MAPIHelper.PutInterface(_GUID* pInterface, IUnknown** pUnkDestination, Object pObject)

      at Microsoft.Interop.Mapi.MsgStoreImpl<IMsgStore,Microsoft::Interop::Mapi::IMsgStore>.OpenEntryManaged(MsgStoreImpl<IMsgStore,Microsoft::Interop::Mapi::IMsgStore>* , UInt32 cbEntryID, ENTRYID* lpEntryID, _GUID* lpInterface, UInt32 ulFlags, UInt32* lpulObjType, IUnknown** lppUnk)

    HELP???????????????????

  309. Darko says:

    How can I import opportunities in BCM? You cannot do it through Import wizard. I have an Excel file with list of opptys. This should be a basic functionality! Can I insert them through SQL?

  310. Reto says:

    I am trying to define some groups of contacts in Business Contact Manager. I found the menu item "New group" but this lets me only add Outlook contacts but no BCM contacts. Let's say I would like to have a group called "Christmas card" containing all contacts I would like to send a christmas card. How can this be done?

    Thanks

  311. Jerry says:

    Hi Reto,

    Instead of groups you can add create a Chrismtmas card category, and use that to "group" your business contacts.  Contacts can have multiple categories.

    –Jerry [MSFT]

  312. Reto says:

    Jerry,

    thanks for your answer, this is what I was looking for. Is there a way to define global categories for all users of BCM?  All our users use the same categories. If everybody is defining his own categories we will end up having a big mess.

    Reto

  313. John M says:

    Jerry

    I have a new PC showing up that is 64 bit Windows 7 professional. Will BCM be able to work with 32 bit system that is remotely installed on remote server via database tool?

    Thanks

  314. Jerry says:

    John M.

    It should work, the bitness of bcm won't effect it's connection to sql.

    –Jerry [MSFT]

  315. Thomas says:

    Hi. Please, I have a big Problem with my BCM 2010 and I can´t find a solution. The problem is: I have a lot reminders set to my contacts, accounts and sales chances…. But when I turn my BCM offline from the Server-Database, all reminders are away… no one of the contacts has a reminder… When I connect the Database with the server… all fine, all the reminders are still there…

    What is the Problem? Is the Offline-Database thinking,  I am a other user as when I´m online?

    Please help.

    TY.

  316. Chris says:

    I have a problem with the Address field on Contacts and Accounts.

    This field is misbehaving and refuses to display Switzerland and other countries including the United States of America

    Switch to the sample database and pick an account from vendors in contact management.  Change the country in the dialog box to Switzerland.  Now it will not show Switzerland in the address.  Try to change it back to United States of America.  It still refuses to display the country.

    Open any contact in other contacts.  Notice that they are all in the USA, but the address does not show this.  Change the country in the dialog box, to get the address to display the country. Good luck with that.

    If anyone knows how to deal. with this or how to report a bug, please let me know

  317. Heather says:

    I bought Ofice Prof. Plus 2010 through vol. licensing. It did not come with BCM. How can I get BCM at no additional cost?

  318. LucaC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Where is the IT support for BCM software for small businesses?

    ???

  319. Heather says:

    Questions from 11/14 are still unanswered. This could be a long wait.

  320. Kirill says:

    Hi all. Anybody here?

    I have 2 BIG problem and still can't fine a solution:

    First of all it's a problem with security: how to prevent (disable) export data for all users?

    Secont thing actuialy the same: how to disable offline mode?

  321. Jerry says:

    Hi Kirill,

    BCM has no support to disable export data nor to disabled offline mode.  The security model with bcm is very basic in that you either have access to everything or nothing.

    –Jerry [msft]

  322. Heather says:

    Hi Jerry,  I have Office Prof. Plus 2010… purchased through vol. licensing and unable to access BCM. I have uninstalled and reinstalled 2010 with no success. Can you help?

  323. bcmteam says:

    Hi heather,

    Have you tried contacting whom you purchased office from?  They would be the ones to give you the bcm download.

    –Jerry [MSFT]

  324. Vinko Malada says:

    I doubt that BCM will continue to be supported after the next release of Office. Unfortunately, because we have few customers who are using it and I found that it still has pretty good appeal to small businesses.

    I wrote something about BCM in my last blog post – http://www.vinkomalada.com/…/stuck-behing-crm-cloud.html

  325. JM says:

    Lately we have noticed that when we fill in a web page address and put in http://www.generalmills.com it goes back to the previous iteration that was formally saved in the software as Generalmills.com

    Any clues as to why we are experiencing this problem with just two clients working on a remote database that is located on a SBS 2003 server with the BCM 2010 sharing too?

  326. JM says:

    Jerry

    Lately we have noticed that when we fill in a web page address and put in http://www.generalmills.com it goes back to the previous iteration that was formally saved in the software as Generalmills.com

    Any clues as to why we are experiencing this problem with just two clients working on a remote database that is located on a SBS 2003 server with the BCM 2010 sharing too?

  327. Nick says:

    For the last days when we enter the product key and click on download, we are getting a message that servers are busy due to high volume of traffic. Could you please fix this.

  328. JT says:

    Jerry I don't know how to get ahold of any support but

    Lately we have noticed that when we fill in a web page address and put in http://www.generalmills.com it goes back to the previous iteration that was formally saved in the software as Generalmills.com

    Any clues as to why we are experiencing this problem with just two clients working on a remote database that is located on a SBS 2003 server with the BCM 2010 sharing too?

  329. Karen Ricketts says:

    I had Office 2007 on my laptop, which now has a fried motherboard. I'm a teacher who also has a small business, so I purchased Office 2010 Professional to transfer my previous Outlook data to my new laptop. However, I cannot seem to get the download page to accept my product code. Any suggestions? Thanks! K

  330. Bill Bingaman says:

    I accept the T & C's but the link appears to be broken.

  331. Rich says:

    Karen – If your PC came with a version of Office already installed, remove that version then install your purchased version of Office 2010.  (I had the same issue when I purchased a new PC.)  That should take care of your problem.

  332. Naps says:

    good day!

    please can help me in this dilemma ………… I have domain srv exchange 2010 and I have a member server with BCM …… I can not like me that 2 things are running in outlook ….. and besides if I go to work for OWA public IP sime ……….. I've heard appears BCM BCM is the idea that in the exhange but I tried to install and I could not

    this is the esenario

    scenario:

    I have a server with OS windows server 2008 R2 interprise (in Spanish 64-bit), you install and configure the exchance 2010 64 bit in Spanish, install the Outlook 2010 64-bit in Spanish without incident.

    I want to set the business contact manager 2010 64bit in Spanish, but I get an error saying:

    "The installation rogram Business Contact Manager for Microsoft Outlook 2010 can not actualzar laversion installed SQL Server SQL Express 2008. Remove the installed SQL Server before installing Expresss Business contact manager"

    Steps performed:

    1. Uninstall the sql I had installed, go to control panel and programs and from there it caracteristicasà deshistalaba, but still has the same error message.

    Run a tool "CCleaner" to clean the registry (chache) of elements that might disturb in future installations.

    2. Reinie the computer several times to refresh the installation log

  333. Michael Lowe says:

    I just bought the higher end MS Office Professional (am also a small business owner) in order to get everything available including contact business manager and cannot afford the  Volume Licensing agreement and now I find that its not even included in 2010 professional version. It appears that you cannot even buy it. A great disappointment and a waste of my money by trying to buy your higher end product to get it.

  334. Family Bruiners says:

    Hi, we actually use BCM in a split enterprise fashion and must say that it works really well. In addition we have  launched a free component for BCM that give credit checks directly into contacts.

    Of course being as its completely free we highly recommend it…  Credit Check in BCM, Credit Checking CRM 2011, Excel… can be really useful, especially for SME markets..

    pinpoint.microsoft.com/…/credit-check-for-microsoft-office-outlook-dynamics-crm-axapta-and-more-12884933374

    Hope this is of help to everyone.

    Regards

    Family Bruiners

  335. GS says:

    Hi,

    During my internship I'm looking to implement a CRM-system. I've come across the Business Contact Manager addon for Outlook 2010.

    Currently we have Volumelicences for Microsoft Office Standard 2010 & Microsoft Office Standard 2007 and we use a hosted exchange server.

    On the website of Microsoft they tell that this addon should be available to download for free. I tried this but I get the message that my product ID is not available to download the free BCM 2010.

    Anyone that can help me?

    Kind regards

  336. LC says:

    Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?

    Where is the IT support for BCM software for small businesses?

    ???

  337. lgreene2 says:

    Can anyone tell me how to customize the Products & Services list on BCM 2010?  There must be some way to do this, I'm trying to avoid having a list of hundreds of products with no way to group them or specify a "type" for them (although there is a column called "Type" that's impossible to insert any data into).  Thank you!

  338. mlarsen says:

    I have tried to read through this thread about the problem I am having.  many others have had the same problem and have given their email addresses to someone to help them.  I hope you can assist me too.  I also purchased Office Pro Plus 2010 and BCM was NOT included in it.  Going to the page to download it gives me a rejection on my valid install key.  Please help.  email is mlarsen1@shaw.ca   Thank you

  339. agordon says:

    We migrated to Office2010 64-bit hoping to expand the BCM database beyond the addressable 4GB size limit.    However 4-GB remains the limit in the 64bit 2010 version.   Why?    

  340. Is BCM Alive or DEAD says:

    The most recent blog post is from September of 2010 which was about 20 months ago.  Will Microsoft continue to develop and support BCM?  

  341. ExecutiveVA says:

    I'm so glad that you listened to our requests; HOWEVER, I am having an issue.  I upgraded to Microsoft Professional 2010, followed the instructions for the 2010 BCM, installed and can see the application in Outlook 2010 but the file I imported is not viewable.  I went through the steps of importing the customized bcm data, message said it was successful, but…it does not show up.  There is no option to VIEW REPORT either.  Can you tell me what is going on? Plus I checked to see if BCM is an active add-on and it is.

  342. Gerwin Schalk says:

    Now there are a lot of informations about Office 2013 outside, but no word about a new version of Business Contact Manager 2013 or so? Please give us an information. The blog for BCM should be the right place or not?

  343. Rick says:

    Is there a 64 bit version available ?

  344. Jeff Bell says:

    BCM 2010 Hosting Restrictions?   Can BCM 2010 be hosted to any of the MS SQL Workgroup Editions so that we can get past the 1GB RAM limitation?  How about MS SQL 2008 R2 Workgroup Edition?  Can we host BCM 2010 to that?  Are there any tech docs available to clarify this?

    Thanks!

    Jeff Bell

  345. Celeste says:

    We are currently on BCM 2007 and are upgrading to BCM 2010.  We have MANY custom fields and need to ensure they transfer.  What do we need to do to BCM 2010 to ensure we have a clean transfer?  HELP. 🙂

  346. Beth says:

    How do i get BCM 2010?  I am a one person nonprofit, with outlook 2007 and 2010 (home and office edition).  The information on this blog and on the MS site is the worst ever!

  347. Aesya33 says:

    Hi all,

    Is it possible to print the BCM form layout exactly like what we see in that application? I have a user at my workplace who wants individual record to be printed with fields in the form layout (just like what being displayed).

    I have explored the BCM and there is no option to do so. The only way to print records it to produce a report using report tools. Unfortunately, it displays all records in a table form. That is not what the user want.

    I tried to use Mail Merge, but it seems hard especially when there are a lot of custom fields in the form. Since the users mostly aren't Tech Savvy, I'd like to avoid any complex operation.

    Please advise/suggest for any solution/useful links.

    Thank you.

  348. Drew says:

    Do I have to buy both 2007 and 2010 to get BCM? Why can't I get it when I simply buy the 2010 version? Why do I have to buy 2007 also???

  349. Bill says:

    Why Can't I  download the 2010 Business Contact Manager 2010 when I have both valid Office Professional Plus 2010 & Office Small Business Management Edition 2006 with Business Contact Manager????

  350. Gerwin Schalk says:

    Is with Office 2013 coming a new version of BCM????

  351. I echo the same thank you for acting fast. I do also have one more comment. As a LONG time Microsoft believer, I was drawn to Office 365 because the initial promotion of all the office products but also the Outlook 2012 with BCM.

    Can I download the BCM for my standalone Outlook 2012 that I downloaded via the Office 365 download, upgrading my Outlook 2007 with BCM

  352. Andreas says:

    We really like the BCM 2010, but I want to give you an advice in improving the software.

    The sync with outlook contacts is pretty nice so I can use this contacts on my smartphone. But I do not want to sync all of the BCM contacts. So it would be really usefull to filter the contacts for synchronizing, e.g. by category.

    I really hope some ms developer reads this comment…

  353. robin curtis-trippinrobin@yahoo.com says:

    can't access my account got no answer's don't under why, don'y know WHO to to ask so if you could please answer back give me an answer, what i'm getting is    http 500 internal server error  everyone else can contneck but i please ask as soon as possible      thank you robin curtis

  354. Wolf Oemler says:

    This Blog seems to be totally orphaned by the Msft employees…. I fear they dropped BCM and there will be no 2013 release….

  355. Mark Riddle says:

    Where is the download as web page conect mnot working

  356. hello, I just purchased a version of office professional 2010 but I can not download BCM from the link above. He says the product key is not valid for free download

  357. sandeep says:

    why Microsoft is not focus in India market.how many people know Microsoft replace Hotmail into outlook?for example in my company only 10 people working.only one person know about outlook.what about remaining people?And also Nokia lumia devices.

  358. James Hyatt says:

    I've had great help and advice from a consultancy and IT Support in London that implemented this for my business.

    It's not cheap but certainly well worth the implementation. I couldn't have don this myself!

    They were:

    http://www.pc-correct.co.uk

  359. farmgirl1396 says:

    I have read through this thread and have noticed that many others are experiencing the same issue that I am facing. Any assistance available would be greatly appreciated.  I meet all the previous version requirements and have purchased multiple Office Pro Plus 2010 licenses (and of course BCM was NOT included with it).  Going to the page to download it gives me a rejection on my valid install key (all of them).  My email is abcecurs@hotmail.com if anyone can provide assistance.

  360. Ann Heath says:

    My company has us on MS Office 2007, Exchange. MS Outlook 2010 is a supported product with our tech support team, although the company won't buy it for me without me making a business case for such. Fine with me — I'm happy to purchase MS Outlook 2010 myself BUT I want a standalone version of Outlook 2010 WITH Business Contact Manager. Just want to buy it off the shelf and install it. Seems like that still isn't an option as late as April 2013 even though these comments go back as far as 2010. Can that be possible?? You have thousands of customers who would gladly pay for it as a standalone product and install it but you won't sell it to them unless they meet all sorts of previous requirements. That is absurd. Why wouldn't you just make it available and let people buy it? Anxious to hear how I can purchase this product. annwheath@gmail.com

  361. TC Soh says:

    Our company has just install BCM for 4 Sales & Marketing staff and would like to know if there are trainers available to train us. FYI our company is base in the southern part of Peninsular Malaysia. Please forwards me their contacts ASAP. Thanks . My email add : tcsoh@a-zum.com

  362. Jeff S says:

    Our small company has Microsoft Office Professional Plus 2010 volume licensing through Microsoft with 9 current licenses.  We would love to get our hands on the BCM as a potential replacement for our current solution.  I have tried going through the processes on Microsoft's website to obtain BCM, but each key that I try I receive an error that it is "Key provided represents a product which is not eligible for free download".  Any ideas/thoughts on why I can not get BCM downloaded?

  363. bharathi.b says:

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  364. suzie says:

    its 2015 and i still cant get BCM on 2010 – not upgrading t anymore office products

  365. The plain truth says:

    Why did SalesForce recently make the big insert in Fortune magazine as one of the US most respected companies? Because Microsoft, in their blind ambition, has lost sight of what made it a great company. Add to that the fact that their shenanigans related to CRM (evidenced by the MANY, MANY points of confusion and complaints evidenced in this forum) have opened the door for bigger companies like SalesForce, and startups like Zoho, to be the virtual foxes in the CRM hen house. Great job Microsoft!

  366. CutP says:

    I have aproblem with my Outlook 2010 BCM. When I try to open a contact it gives error "Cannot open this form. Some of the needed contols may not be registered".