Business Contact Manager 2010 Ships!


I’m very pleased to let you know that Outlook 2010 with Business Contact Manager is shipping with Office 2010, and that it has “release to manufacturing”!

Business Contact Manager 2010 brings amazing new functionality in role-specific workspaces, customization, dashboards and analytics, and Outlook integration. For more information on these features and others, please see Top 10 benefits of Outlook 2010 with Business Contact Manager.

Business Contact Manager 2010 is available through our volume licensing channel as part of both Office Standard and Professional Plus, and will be available soon via MSDN and TechNet.

 

Thanks very much for your interest,

Chris Heydemann

Senior Program Manager

BCM Team


Comments (115)

  1. Mike VE says:

    My first impressions were that BCM 2010 is great.  I was upgrading from 2007 and had written lots of custom code.  However, I find that the custom code no longer works, the folder structure has been changed and I do not seem to be able to get at Accounts and Contacts through the Outlook object model. Do you plan to publish developer documentation?

  2. MFP says:

    I clicked on the link and it looks great!  I saw on the right hand side that it said only Office Professional Plus ships with BCM.  It would be great if it came with Standard, though; that may be allow us to upgrade to 2010 sooner than expected.  Please let us know.

  3. JB says:

    Woo Hoo.  Glad to hear it.  Been waiting and am very relieved that it is shipping.  Any word on the Database Admin tool?

  4. bcmteam says:

    Yup, DB Admin Tool will be avail as free download in near future.

  5. Mike JD says:

    Seems to be a problem with connecting to a remote database – I presume the 'new' DB Admin Tool will rectify this?

  6. Tiendq says:

    The greatest news today 🙂

  7. Brian Uhelski says:

    I recently installed Office Pro 2010, however it did not include BCM.  It was an advance copy that Microsoft gave away via drawings at the recent CA World in Las Vegas held last week.    Will there be an upgrade or add-on as this was supposed to be a fully functional (non beta) version of Office Professional 2010?  When I upgraded, it completely disabled my 2007 version of BCM. Now I'm stuck with no apparent solution.  I tried installing beta versions of 2010 pro plus and the 32bit version of BCM but this only leads to an incompatibility error when I attempt to install the 2010 version of BCM.  HELP!! Can you point me to any steps that will help me to resolve the problem?  

  8. Neal says:

    @Brian <crickets> The company has been silent on this issue for weeks.  The announcement on the 25th brings no answer about licensing for individuals.

    The company is only announcing availability to volume users and TechNet/Certified Partners.  I was invited to the Office 201 RTM trial but have received no corresponding invitation to try BCM 2010.  There is currently no legitimate availability for non-volume users.  Some end-users have called Microsoft and been told that this product will be for Volume Licensing only, 5 seat minimum.  

    There has been no official announcement or response from the BCM team blog about actual small business users being able to install the trial along with Office 2010, or to even own the product unless they meet an arbitrary seat number minimum.

  9. Neal says:

    Gayle posted on this subject in Communities and I'd like to address my response to her to the BCM team:

    http://www.microsoft.com/…/default.aspx

    Thank you for your consideration.

  10. Neal says:

    Just one last question.  For the team.  Is the decision to deny an upgrade path for existing BCM customers based on a cost-benefit analysis, or is it a marketing decision that assumes license groups under five are not valid businesses?

    There are many, many people awaiting your reasoned responses.

  11. Neal says:

    I say this in consideration of a base of perhaps hundreds of thousands of users – like Gayle, but it could be anyone – who has developed the  functionality of customizable contacts and business groups and has no access to volume licensing.

    It seems burdensome to ask them to migrate to another CRM and forfeit their existing investment, not only from a pr but from the end-user perspective. The real asset is not the software version, it's peoples business and lives and data.  Individual users should not be treated differently than groups of five or larger and are part of the target market.

    Not to belabor the point ladies and gentlemen, but this could be a very unpleasant surprise unless you add it back into pro and or business versions, or at least make it available to 2007 users and make some statement on the issue. Thanks-

  12. Jeff Q says:

    I have posted comments on the Office 2010 Facebook Page and LinkedIn Group regarding the lack of making BCM available to the individual user.  MS says that, at present, BCM will only be available under the volume-licensing program.  The individual user will either: a) remain on Office 2007 with BCM, or b) upgrade to Office 2010 and find a new CRM package from a third party. Neither is attractive and a way to cut out a niche market for the BCM product.

  13. James W says:

    Do you have a date for when this will be available to TechNet subscribers?

  14. Charles says:

    I consider the BCM team to be poor communicators! Prior to this post your last post was in November 2009. Microsoft is looking for early adopters and yet you ignore the tech people on the front lines who have to deal with the consumer. Microsoft encourages us to use the forums and blogs for communication yet you do not respond to those of us who try to communicate with you using this medium. Please try to treat us with more respect!!!!!!!

  15. Tiendq says:

    I've just reinstalled Office 2010 Professional Plus, which downloaded from MSDN. Sadly, there is no BCM 🙁

  16. Tiendq says:

    I forgot to mention that it is Trial copy,

  17. RS says:

    The lack of BCM download availability for Technet subscriber is very disappointing. Luckily you can always Bing for X16-40576. Seek and ye shall see…

  18. bcmteam says:

    We're working on MSDN and TechNet downloads. Please be patient for a few more days.

    Chris

  19. Sean says:

    I have been down this path with MS and it looks like it is a separate product. No go on MSDN yet.

  20. ie-tech says:

    BCM has been released on MSDN as x86, x64 installation packages and one iso that includes both architectures.

  21. Thomas says:

    i have just installed bcm 2010 on top of office 2010 32bit on a 64bit system (W7).

    whenevr i try to create a new item in bcm i am told that a dialogue box is open, but there is not. not even in other office apps. restarting in safe mode didnt help either. once i got a message that some forms may not be registered but not which one and how to.

    any help? is this the right forum)

    thanks thomas

    (thomas_siebold@hotmail.com)

  22. Pekka says:

    Thomas, I perfectly understand. I have been using BCM 2010 Beta for long time and as a small business owner my contacts have organized there. Now after upgrade to final I had no access to my records. When the BCM came available at MSDN I rushed to install it.

    Same symptoms as you have:

    Cannot introduce ne records as dialog box is already open (nothing visible, nothing that could be understood with spy)

    Cannot open records as some controls are not registered

    Opening tasks takes down also Outlook

    Reinstalled both and no  change. I assume that something is not right with the intallation program. There may also be some problems with localization of database. I have experienced lot of problems with bad interfaces with SQL data that does not take localization right.

    Hope that someone can help – I have done everything in my toolbox without solution.

    – Pekka

  23. Thomas says:

    The error message (when switching on logging) is

    [E] [11:38:22.6962286]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Failed to open a modal inspector even though there is no inspector for this item yet; this should never happen

    Thomas

  24. Robert says:

    I purchased and downloaded Office 2010 Pro Plus yesterday. The BCM download available on the same page as Office 2010 Pro Plus is incompatible with 2010. The installation error indicates that it's only compatible with Office 2007. Is there another download site where BCM for Office 2010 can be downloaded?

  25. Neale says:

    The BCM DVD shipped with Professional Plus 2010 produces the error "You  can not install 64-bit Business Contact Manager on a computer with 32-bit Office." Does this mean that BCM is ONLY 64-bit?

  26. Marco says:

    Can some update me on the plans for the mobile version of BCM 2010? I mean a version that's compatible with Windows Mobile 6.5 of 6.5.x devices, like HTC Touch Pro 2 and HTC Touch HD2?

    I just tried the BCM2007 version for Pocket PC on a HD2, but it looks ugly and does integrate very well with the tocuh screen. That's why I curious for the next version…

  27. Brian Uhelski says:

    I recall someone mentioning that BCM would only be available on a 5 seat minimum.  If so, that's pretty dumb as Microsoft Dynamics is sold the same way.  It stands to reason that BCM is the logical alternative for small businesses that do not require the slight improvement that Dynamics would provide.  The information regarding BCM on MS's own website is fragmented and depending on where one looks, it appears that it's being shipped with professional as well as other VLK-linked versions.  

    Just once I'd like to be fully impressed with Microsoft rather than the guy making excuses and defending them.  Help MS!  We want to believe, really we do, but you're making it difficult.  

  28. Anyone knows what Office 2010 edition is required to install BCM 2010?

    I've tried with Office 2010 Professional Plus and it worked, but i want to know if BCM can works on Office 2010 Standard edition.

    Thanks

  29. SWN says:

    When this software is beta, we can install english version first, then install other language package. nowthe RTM is also available?

  30. Kathy Pine says:

    The lack of information relating to BCM 2010 has been very frustrating.  And even more frustrating is the fact that we have finally been told that BCM is only available through volume licensing.  As a small business owner, I've relied on BCM to track all my customer records and was looking forward to the additional customization that BCM 2010 is supposed to provide.  Not making it available to individuals means that I will not be upgrading to Office 2010 — which would have been a sure thing if BCM had been a part of the package.  My hope is that it might be offered as a stand-alone program that individuals could add on to other Office 2010 programs at some point in the very near future.  Is that a possibility, Business Contact Manager Team?

  31. Tech Consultant says:

    I have to admit, I find it interesting Microsoft wonders why people are leaving.  I have a number of clients, who have been waiting for Office 2010 to come out, so we could work with them on BCM and the new Office Suite.  However, as they have added one Office suite to a machine at a time, over the years, talking them into volume licensing is out to the question with this economy, unless we can prove the effectiveness.  Sadly to say, if we cant install it on one machine, so they can see the cost/benefit ratio, we all lose the sale.  This is ridiculous.

  32. Timothy Simmons says:

    I am a small business owner, a one person office!  I was greatly looking forward to BCM in Office 2010 and now it appears that I cannot get it and that no one at Microsoft has a clue about what's going on with it.  I was on the phone for thirty minutes with a Microsoft support person and all he could do was direct me to a volume licensing page which gives me no clue if or where I can buy the product.  I'm absolutely puzzled!

  33. Steve says:

    I was all geeked out about Office 2010, but not having BCM absolutely kills any idea I had about upgrading.  I'm a sole proprietor business that utilizes Outlook 2007 w/ BCM and I can't give that up.  I also use Office Accounting 2009 and I could live without it integrating with BCM 2010, but not having BCM at all is a big factor for me not to shell out $500 to Microsoft this time around and stick with Office 2007 for as long as I can.

  34. Jeff says:

    What a joke – i have a small company with 3 employee and this really gets me because i feel like a complete sucker, i actually believed that BCM 2010 would be part of the new releast today.  I have already downloaded the trial version and upgraded to Office 2007 with BCM with the full intent to upgrade for 2010.  They played me for a sucker and i can't wait for the day to be able to take my business away from them.

  35. Jim Lewis says:

    Same with me.  I probably won't be upgrading to Office 2010 if there is no way as a single user to use BCM 2010 with Outlook 2010.  Looks like Microsoft has become a software dinosaur crashing through the jungle.  The same "just don't get  it" approach that's sent WIndows Mobile south is manifesting itself with BCM marketing.  If they can sell Project and Visio as standalone products, why not BCM?

  36. Jim Lewis says:

    Same with me.  I probably won't be upgrading to Office 2010 if there is no way as a single user to use BCM 2010 with Outlook 2010.  Looks like Microsoft has become a software dinosaur crashing through the jungle.  The same "just don't get  it" approach that's sent WIndows Mobile south is manifesting itself with BCM marketing.  If they can sell Project and Visio as standalone products, why not BCM?

  37. MikeW says:

    I'm a bit frustrated.  We are a small business.  I was going to shell out my own commitment to buy the new version of office to get BCM.  Now I would have to attempt to get approval to early adopt a minimum 5 user license which won't happen.  That call comes from IT.  Microsoft, from a sales perspective you have just alienated your customers and created a road block in your sales cycle.  If you are getting away from the small business edition thats ok, but you should still make BCM available for professional users.  Not only are you abandoning your existing loyal BCM users you are alienating your future ones.  Who ever made the call to bundle BCM this way is really dropping the ball.  Will you be considering offering this as a download like the 2007 version and allowing it to install on office professional?

  38. greg king says:

    I won't upgrade to office 2010 before BCM is available.

  39. Bruce Y says:

    All the people that bought OFFICE 2007 with BCM is out of luck. Microsoft does not care about the small business people. We buy there products, pay for upgrades. They use our money and ideas on how to fix and improve programs like BCM. Now were stuck, they discontinued office accounting 2007 and now say BCM is only available thought enterprise. I done supporting MSN, I'm using Mac with parallels, dumping all MSN products. I might still have to use Excel… I going to either use ACT 2010 or one of the online CRMs for contact and sales management. I did call MSN and after getting switched to several departments, I ended up in panama with the so called head of the complaints department that could not speak much English. He said tough, I bought the program and used it and I got what I paid for….. The MSN attitude……. I'm done…….

  40. TimK says:

    I'm speechless.  I've been a loyal BCM 2007 user and have been looking forward to the upgrade. The current licensing model is broken.  Hopefully the marketing team is reading the blog and will offer a stand-alone version of BCM 2010 or include it in a suite that is licensed to a single user.  If BCM is targeted at small business why doesn't the licensing reflect that???

  41. Carl G. says:

    BCM's new improvements are fantastic! If anyone is having any trouble upgrading, Microsoft does offer a *better* solution:

    Free your data of the hostage hold by ruthless business practices!  Use one of the many third party CRM add-ons to Outlook.  Or, perhaps you might like to enjoy the world of excellent open source CRMs and send Microsoft a real message.  

  42. Bruce Y says:

    Carl, I spent 2 hours speaking to several people in different departments trying to find out how to get the upgrade with Office 2010 with no luck. I'm sure everybody would love to find out how to get this upgrade with office 2010. Please tell us how and who to contact?

    Thanks

  43. Mike M says:

    MINIMUM 5 LICENSES!   Even Frontrange Goldmine got rid of the 5 user minimum. This is WRONG!

    BCM is suppose to be the direct competition to ACT and others in that realm. I have moved many clients over to BCM that are under the 5 user purchase commitment threshold. I am now looking back to ACT as my recommendation as I cannot count on Microsoft to include the people who made BCM a success up to this point.

    WE NEED TO COMPLAIN LOUDLY!

  44. GaryAmundson says:

    I was SO disgusted with Office Pro not including BCM, and THEN I find out I need to purchase volume licensing.  Wow, what word means more than disgusted?  My mind is blank with anger.  In the 24 years I've been a "more or less" very dedicated Microsoft fan.  

    But now, all I want to do is FOREVER NEVER buying anything Microsoft again.  I have spent the past year building my 1 person business using BCM and NOW they do this to me.  It is absolutely INEXCUSABLE.

    And to add further insult to injury, I can't find my Office 2007 installation media so I can't even go back to 2007.  So HOW THE HECK DO I RECOVER ALL MY BCM CONTACTS???????????????????????????????  Talk about getting royally f***ed.  Anyone have any suggestions for me?

  45. Pearson says:

    Unfortunately,  There is no Chinsese(äž­ć›œ) Version,  I bet if can offer Chinese Version BCM,  There's a lot of person will use it,  this small change(Multi-Language) may not increase MS's profit because most of pearson Not use genuine, but I sure MS can occupied many market and save Chinsese small company's money to aviod buy professional customer management Software or Accounting software…. Trust me!!!

  46. Ned says:

    I am appalled that as a user of BCM for years and a purchaser of Office Home and Business 2010 that MS is withholding BCM for Outlook 2010.  Do you seriously think that I will spend the money for a five seat license just to get BCM when I am a one-man office?  How about I look for other alternatives instead and spread the word on this practice?  Don't you realize that those who haven't upgraded Office yet will be warned by us early adopters not to upgrade??? Fix this soon or lose customers as well as a tremendous amount of goodwill.  

  47. TWade says:

    Add me to the list of people who won't be upgrading to Office 2010.  I am a one person company, and have bought Office 2003 w/BCM and Office 2007 w/BCM.

    I guess MS has me targeted, because I also bought MS Accounting before they cancelled that.

    I have no use for, nor will I spend the money for 5 user licenses of Office just to get BCM.

    Looks like I'm going back to Goldmine or ACT.

    Your product marketing people are fools.

  48. sblphoto says:

    It says in the Office 2010 Technology Guarantee FAQ

    "

    Customers who have an Office 2007 suite that includes Outlook with Business Contact Manager will be able to download Business Contact Manager 2010 separately at no additional cost"

  49. Wolf Oemler says:

    Hi! The migration from BCM 2007 to BCM 2010 fails. Who can help? Thanks a lot. Wolf@Berlin

  50. Wolf Oemler says:

    Hi! The database migration from BCM 2007 to BCM 2010 fails. Upgrade installation was fine though…. Who can help? Thanks a lot. Wolf@Berlin

  51. Jerry [MSFT] says:

    Hi Wolf,

    Could you turn on bcmlogging, and share the log on the blog?  What sort of failure are you seeing?  Does the migration finish?  Do you get any error messages?  Please post what they say if you get them.

    To turn on logging,

    1) Open Regedit from the start menu

    2) Go to the HKey_Current_User hive

    3) Find SoftearemicrosoftBusiness Solutions eCRM node

    4)  Add a Reg_DWORD Key named "BcmLoggin" and set the value to 255 decimal.

    Log files will be in %localappdata%microsoftBusiness Contact managerLogs

    –Jerry [MSFT]

  52. dal zotto says:

    apres achat d'un pack office famille et petite entreprise il n'y a pas de bcm avec outlook.

    MĂȘmes remarques que neal. prevoyez vous un bcm pour vos nombreux clients solos????????

    Merci pour votre reponse argumentée

  53. Arthur.li says:

    Who can tell me when can we download the Business Contact Manager 2010?  thanks!

  54. Bulletman says:

    I'm running the trial of Professional plus (not Beta) and I would like to trail the BCM as well prior to buying licenses. Company practice sates that we need to have it running prior to issuing PO's.

    Is BCM x86 or x64 avaliable for the trial version?

  55. Wolf Oemler says:

    Hi Jerry, thanks for helping 🙂

    I switched on logging in the Outlook 2010 menue File -> Business Contact Manager -> switch on logging.

    There was a file named 'BCM.log' created. That's pretty much the file being created using your method, right? I assume it is too big for posting it here. How can I get it to you?

    Regards,

    wolf 🙂

  56. Bulletman says:

    Add me to the list of very disapointted customers that have been using the BCM since day one and now have to jump through MS hoops to upgarde to 2010. First MS Accounting Pro 2009 is discontinued which integrated well with the BCM and made my day to day operation easier (I still don't have any answers form MS whether the 2010 version of the BCM will integrate with this now discontinued accounting software).

    We are a small company and I have been a huge advocate for integrated solutions and religiously support solutions from MS but I'm starting to regret not adopting Sage Solutiions based on how MS is evolving and making it more difficult for small businesses to use there solutions.

  57. bcmteam says:

    Hi Wolf,

    That is the file.   Can you post the first error you see in it?   To find it, open the bcm.log file in notepad, and do a find for [E].    Post 5 lines above and below that error.  And we will take a look.  

    If I can't help you here, you might need to contact our support.  

    — Jerry [msft]

  58. I hope you realize that the people running the volume license levels of office would NOT use BCM. Why did you bother with a 2010 version? No one is going to buy 5 licenses in a 1-2 user company. If it is not included in at least Office Professional 2010, don't bother with it at all as we can't buy it!!

    Do you not have any clue as to who your consumers are?

    We are a BCM consulting company and have thousands of BCM users that are now stranded on 2007.

  59. Wolf Oemler says:

    Hi Jerry, thanks for helping 🙂

    here are the five lines before first [E], the five lines after last [E] and everything inbetween in '<' and '>' I anclosed translations:

    [V] [15:42:12.5312500]Iris.Mapi.MessageStore:

    [V] [15:42:12.5312500]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [I] [15:43:59.2656250]BusinessLayer: Entering Single User Mode

    [V] [15:43:59.2812500]BusinessLayer: RestoreDb: db 'MSExampleBusiness' file 'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerTempde-DE#3.0.5625.0'

    [I] [15:43:59.2812500]BusinessLayer: In Restore, calling SQL command: Restore filelistonly from disk = N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerTempde-DE#3.0.5625.0' With password = N'.RitzelRatzel6132.RitzelRatzel6132.'

    [I] [15:43:59.3593750]BusinessLayer: Leaving Single User Mode

    [E] [15:43:59.3750000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: SqlException occured during DoRestore: Der Zugriff wird aufgrund eines Kennwortfehlers verweigert.

    RESTORE FILELIST wird fehlerbedingt beendet. <access blocked due to password error. RF ended due to error.>

    [E] [15:44:05.7500000]BCMRes: Der Zugriff wird aufgrund eines Kennwortfehlers verweigert. <access blocked due to password error.>

    RESTORE FILELIST wird fehlerbedingt beendet. <RF ended due to error.>

    [E] [15:44:05.7656250]BCMRes:    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)

      at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)

      at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)

      at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)

      at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()

      at System.Data.SqlClient.SqlDataReader.get_MetaData()

      at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

      at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

      at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

      at System.Data.SqlClient.SqlCommand.ExecuteReader()

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.BcmSqlCommand.ExecuteReader()

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbMaintain.RestoreDbWithRetry(ServerSpecification server, String dbName, String filename, String password)

      at Microsoft.BusinessSolutions.eCRM.DbConfig.DBOperationsManager.DoRestore(Object status)

    [E] [15:44:05.7656250]BCMRes: Text:

    [E] [15:44:05.7656250]BCMRes: Message:Der Zugriff wird aufgrund eines Kennwortfehlers verweigert. <access blocked due to password error.>

    RESTORE FILELIST wird fehlerbedingt beendet. <RF ended due to error.>

    [E] [15:44:05.8125000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Der Zugriff wird aufgrund eines Kennwortfehlers verweigert. <access blocked due to password error.>

    RESTORE FILELIST wird fehlerbedingt beendet. <RF ended due to error.>

    [E] [15:44:05.8281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils:    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)

      at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)

      at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)

      at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)

      at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()

      at System.Data.SqlClient.SqlDataReader.get_MetaData()

      at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

      at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

      at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

      at System.Data.SqlClient.SqlCommand.ExecuteReader()

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.BcmSqlCommand.ExecuteReader()

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbMaintain.RestoreDbWithRetry(ServerSpecification server, String dbName, String filename, String password)

      at Microsoft.BusinessSolutions.eCRM.DbConfig.DBOperationsManager.DoRestore(Object status)

    [E] [15:44:05.8281250]BCMRes: Der Zugriff wird aufgrund eines Kennwortfehlers verweigert. <access blocked due to password error.>

    RESTORE FILELIST wird fehlerbedingt beendet. <RF ended due to error.>

    [E] [15:44:05.8281250]BCMRes:    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)

      at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)

      at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)

      at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)

      at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()

      at System.Data.SqlClient.SqlDataReader.get_MetaData()

      at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

      at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

      at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

      at System.Data.SqlClient.SqlCommand.ExecuteReader()

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.BcmSqlCommand.ExecuteReader()

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbMaintain.RestoreDbWithRetry(ServerSpecification server, String dbName, String filename, String password)

      at Microsoft.BusinessSolutions.eCRM.DbConfig.DBOperationsManager.DoRestore(Object status)

    [I] [15:44:16.4843750]BusinessLayer: Entering Single User Mode

    [V] [15:44:16.5000000]BusinessLayer: RestoreDb: db 'MSExampleBusiness' file 'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerTempde-DE#3.0.5625.0'

    [I] [15:44:16.5000000]BusinessLayer: In Restore, calling SQL command: Restore filelistonly from disk = N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerTempde-DE#3.0.5625.0'

    [I] [15:44:17.0312500]BusinessLayer: In Restore, calling SQL command: Restore database [bcmtemp-27cc5b9c-46e0-4ab6-802f-e08eac293aba] From disk=N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerTempde-DE#3.0.5625.0' with RESTRICTED_USER, REPLACE, Stats , Move N'MSBusinessContactManager_dat' To N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact Managerbcmtemp-27cc5b9c-46e0-4ab6-802f-e08eac293aba.MDF', Move N'MSBusinessContactManager_log' To N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact Managerbcmtemp-27cc5b9c-46e0-4ab6-802f-e08eac293aba._log.LDF'

    [I] [15:44:33.3750000]BusinessLayer: In Restore, calling SQL command: USE [bcmtemp-27cc5b9c-46e0-4ab6-802f-e08eac293aba]

    [I] [15:44:33.3906250]BusinessLayer: In Restore, calling SQL command: USE master

    [I] [15:44:33.3906250]BusinessLayer: In Restore, calling SQL command: drop database [bcmtemp-27cc5b9c-46e0-4ab6-802f-e08eac293aba]

    [I] [15:44:33.5000000]BusinessLayer: In Restore, calling SQL command: Backup database MSExampleBusiness to disk = 'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerMSExampleBusinessBackupPriorToRestore.Bak'

    [I] [15:44:34.8281250]BusinessLayer: In Restore, calling SQL command: Restore database [MSExampleBusiness] From disk=N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerTempde-DE#3.0.5625.0' with RESTRICTED_USER, REPLACE, Stats , Move N'MSBusinessContactManager_dat' To N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerMSExampleBusiness.MDF', Move N'MSBusinessContactManager_log' To N'C:Documents and SettingsWolfLocal SettingsApplication DataMicrosoftBusiness Contact ManagerMSExampleBusiness._log.LDF'

    [V] [15:44:51.1718750]BusinessLayer: Create db DO: server=COMPAQ-NX7400MSSMLBIZ dbname=MSExampleBusiness migration_scripts=System.String[]

    [V] [15:44:51.2031250]BusinessLayer: Running migration script C:Program FilesMicrosoft Small BusinessBusiness Contact Managerde-DEdb_V3ToV4Migrate_script.sql

    [E] [15:45:01.5312500]BusinessLayer: Die ALTER TABLE-Anweisung steht in Konflikt mit der FOREIGN KEY-EinschrÀnkung "FK_ContactCategories_ContactMainTable". Der Konflikt trat in der "MSExampleBusiness"-Datenbank, Tabelle "dbo.ContactMainTable", column 'ContactServiceID' auf. <ALTER TABLE command is conflicting with the FOREIGN KEY restriction "FK_ContactCategories_ContactMainTable". Conflict appeared in data base "MSExampleBusiness", table "dbo.ContactMainTable", column 'ContactServiceID'>

    [E] [15:45:01.5312500]BusinessLayer:    at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbCreate.RunScript(SqlConnection cxn, SqlTransaction txn, String script_name, LogManager logManager, IProgressCallback callback, Boolean ignoreCancel)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbCreate.MigrateDatabase(ServerSpecification server, String dbName, String[] migration_scripts, String[] non_transacted_scripts, IProgressCallback callback)

    [E] [15:45:01.5312500]BCMRes: Die ALTER TABLE-Anweisung steht in Konflikt mit der FOREIGN KEY-EinschrÀnkung "FK_ContactCategories_ContactMainTable". Der Konflikt trat in der "MSExampleBusiness"-Datenbank, Tabelle "dbo.ContactMainTable", column 'ContactServiceID' auf. <ALTER TABLE command is conflicting with the FOREIGN KEY restriction "FK_ContactCategories_ContactMainTable". Conflict appeared in data base "MSExampleBusiness", table "dbo.ContactMainTable", column 'ContactServiceID'>

    [E] [15:45:01.5468750]BCMRes:    at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbCreate.RunScript(SqlConnection cxn, SqlTransaction txn, String script_name, LogManager logManager, IProgressCallback callback, Boolean ignoreCancel)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbCreate.MigrateDatabase(ServerSpecification server, String dbName, String[] migration_scripts, String[] non_transacted_scripts, IProgressCallback callback)

    [E] [15:45:01.5468750]BCMRes: Text:

    [E] [15:45:01.5468750]BCMRes: Message:Die ALTER TABLE-Anweisung steht in Konflikt mit der FOREIGN KEY-EinschrÀnkung "FK_ContactCategories_ContactMainTable". Der Konflikt trat in der "MSExampleBusiness"-Datenbank, Tabelle "dbo.ContactMainTable", column 'ContactServiceID' auf. <ALTER TABLE command is conflicting with the FOREIGN KEY restriction "FK_ContactCategories_ContactMainTable". Conflict appeared in data base "MSExampleBusiness", table "dbo.ContactMainTable", column 'ContactServiceID'>

    [E] [15:45:04.6406250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Migration failure error code: 547

    [E] [15:45:04.6562500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Die ALTER TABLE-Anweisung steht in Konflikt mit der FOREIGN KEY-EinschrÀnkung "FK_ContactCategories_ContactMainTable". Der Konflikt trat in der "MSExampleBusiness"-Datenbank, Tabelle "dbo.ContactMainTable", column 'ContactServiceID' auf. <ALTER TABLE command is conflicting with the FOREIGN KEY restriction "FK_ContactCategories_ContactMainTable". Conflict appeared in data base "MSExampleBusiness", table "dbo.ContactMainTable", column 'ContactServiceID'>

    [E] [15:45:04.6562500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils:    at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbCreate.RunScript(SqlConnection cxn, SqlTransaction txn, String script_name, LogManager logManager, IProgressCallback callback, Boolean ignoreCancel)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.dbCreate.MigrateDatabase(ServerSpecification server, String dbName, String[] migration_scripts, String[] non_transacted_scripts, IProgressCallback callback)

    [I] [15:45:06.1250000]BusinessLayer: Leaving Single User Mode

    [E] [15:45:06.1406250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: DbConfigOperationCancelledException occured during DoRestore.

    [V] [15:45:16.2031250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [15:45:16.2031250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [15:46:11.5781250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [15:46:11.5781250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [15:46:11.6406250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [15:46:11.6562500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [15:46:16.0156250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [15:46:16.0156250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [15:46:16.1093750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [15:46:16.1093750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [15:46:17.3281250]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [15:46:17.3281250]Iris.Mapi.MessageStore: Es wurden keine Zeilen gefunden, die der EinschrÀnkung entsprechen. <No lines found complying with the restriction>

    [V] [15:46:17.3437500]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [15:46:17.6093750]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [E] [15:46:17.6093750]BCMRes: Text:Der Wert der Eigenschafts-ID 112 kann nicht berechnet werden.

    [V] [15:46:17.6093750]Iris.Mapi.MessageStore: Es wurden keine Zeilen gefunden, die der EinschrÀnkung entsprechen. <No lines found complying with the restriction>

    [E] [15:46:17.6093750]BCMRes: Der Wert der Eigenschafts-ID 112 kann nicht berechnet werden. <Value of attribute ID 112 cannot be calculated>

    [V] [15:46:17.6250000]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [E] [15:46:17.6406250]BCMRes:    at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateColumnForSort(PropTag tag, Int32 index)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.BuildSortOrderString(SortOrderSet SortCriteria)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateSortOrder(SortOrderSet SortCriteria)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.set_SortOrder(SortOrderSet value)

      at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.SortTable(SortOrderSet SortCriteria, IMAPITable_Mode_Flags Flags)

    [V] [15:46:21.8281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Stream read of PR_BODY failed: Microsoft.Interop.Mapi.NativeMAPIException

      at Microsoft.Interop.Mapi.CRcwMAPIProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags Flags)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.MessageData..ctor(EmailAutoAssociator eaa, IMAPISession session, EntryId entryId)

    [V] [15:46:21.8437500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Stream read of PR_BODY failed: Microsoft.Interop.Mapi.NativeMAPIException

      at Microsoft.Interop.Mapi.CRcwMAPIProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags Flags)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.MessageData..ctor(EmailAutoAssociator eaa, IMAPISession session, EntryId entryId)

    [V] [15:46:25.7812500]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [15:46:25.7812500]Iris.Mapi.MessageStore: Es wurden keine Zeilen gefunden, die der EinschrÀnkung entsprechen. <No lines found complying with the restriction>

    [V] [15:46:25.7812500]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

  60. JeffQ says:

    First thanks for the wonderful job on updating BCM.  I am exploring all the new features.

    First, I am not sure why Microsoft has been silent on BCM for individual’s licenses, but it was available when I did my upgrade and I was able to install it fine.

    Second. I do have a question for syncing with my mobile device.  I had to hard reset (wipe) my mobile 6.1 smartphone and can no longer find the tools to sync with my mobile phone. Help did not seem to point me in the right direction either.  I did go to File and Business Contact Manager and see the sync options, but it doesn’t  seem to connect with my phone.  Any help here would be greatly appreciated.

  61. Alex.Cheng says:

    Hi, I cannot find the documentation anywhere but I believe BCM2010 is supported in Terminal Server. Can you confirm this?

  62. dhirp says:

    how to manage e-mails which arrive in inbox? if inbox is being tracked e-mails are linked to the business contacts. This way inbox keeps accumulating e-mails. if e-mails are deleted from inbox then only a 4KB header is kept in history.

    before BCM I would keep e-mails in inbox till I have dealt with them and then move these to a PST folder or delete.

    But now with BCM what sbest way to manage incoming e-mails.

  63. dhirp says:

    how to manage e-mails which arrive in inbox? if inbox is being tracked e-mails are linked to the business contacts. This way inbox keeps accumulating e-mails. if e-mails are deleted from inbox then only a 4KB header is kept in history.

    before BCM I would keep e-mails in inbox till I have dealt with them and then move these to a PST folder or delete.

    But now with BCM what sbest way to manage incoming e-mails.

  64. beckymad24 says:

    I just recently installed BCM 2010 on my Windows 7 machine that has Microsoft Office Professional Plus 2010, and I am getting the following errors when I try to open up a BCM contact in Outlook 2010:

    "A dialog box is open.  Close it and try again."    (note: there is no dialog box open that I can see)

    AND

    "Cannot open this item.  Error loading form.  Some of the needed controls may not be registered."

    I see that others have had this exact same problem, but I have not seen a solution posted to fix this.  I do not have QuickBooks running on my machine.

    PLEASE HELP!!  I'm stuck until I can solve this issue.

  65. Danny V says:

    I also installed Office 2010 Pro Plus from MSDN including the seperate BCM 2010 package…and I can't find BCM anywhere?  Any ideas?

  66. Frustrated User says:

    Can't believe this is going on. Bought the Professional version of 2010, for a replacement laptop that died. 1 person office, and I have to have access to my contacts….and now I am stuck.

    Does anyone have advice on ACT! by Sage….they are running a special right now, and am thinking about making the switch….BUT I have learned to do a little research first…

    Any advice?

  67. Chisholm says:

    I am in the same situation as many of you.  A user of BCM from its inception.  Now all my work, contacts, notes, phone logs, etc are not accessible from Office Pro 2007 (which i had to install to install 2010) because i cannot get a download of BCM 2010.  I have sent dozens of emails and chats and phone calls to Microsoft over 2 weeks. No help at all.  We need a good class action or state attorney general to look at this.

  68. aqueiros says:

    Hi,

    Does anibody know when the portuguese version is available?

  69. aqueiros says:

    Hi,

    Does anybody know when the portuguese version is available?

  70. Yan Herndon says:

    silence from MS on the issue.  $450+ for Office.  Ballmer says if you arent going to the cloud we arent the company for you.  Awesome how the tech support went on through the comments but nothing regarding the issue of <5 licenses.  

    MS fails… again.  

    I smell a hosted version on the way.  Think $20/month for the rest of your life. or shell out for 5 license VLK and throw a few in the trash.  

  71. Matthias says:

    Hi 'Frustrated User', I contacted Sage Germany and they replied with "import possible via CSV only". But that would cover the contacts and companies only. Sales opportunities, tasks, marketing, appointments… all lost.

  72. Andrew !!!!!!! says:

    my understanding is that you can only get BCM if you are a volume purchaser. this means that you need to buy 5 or more products to get BCM.

    can anyone verify this? And if it is possible to buy a single copy what version of office would outlook with BCM come in?

    Thank you

  73. Dave says:

    I am a single user who has spent many nights and weekends building and working with BCM 2007.  Maintaining project lists, manually syncing contacts between the BCM and standard contact list, syncing to the phone, etc. It seemed to run circles around coworkers with ACT.  If it is only available as a volume licensed product, then Microsoft must think that the profit from a single version is not satisfactory.  I will buy one license and from what I have read, I could probably find 4 other people willing to buy a copy.  There…now Microsoft you have enough for a license.  Let's move on and let people use the product.

  74. Wolf Oemler says:

    Hi JERRY – can you please have a look at my report and help me?

    It's been over two weeks now that I posted it.

    Thanks, Wolf

  75. Jerry says:

    HI Wolf,

    Sorry for the delay, I been out of office the last week, and my backup did not notice your reply.

    When you are doing the migration, are you migrating from a backup file?  Or are you migrating the database directly from first use?  Which version of bcm 2010 are you migratiing too?  Is it RTM or the beta?  I ask this because we have seen an issue with restore from a password protected backup file, but those were fixed post beta.

    –Jerry

  76. Ron says:

    I am having a great deal of difficulty trying to get BCM 2010 installed on one of my computers.  I have gone as far as unintalling BCM, OFFICE, deleting the SQL directories in Program Files and deleting the refereces to BCM under user/apps/…etc.

    The problem is that it installs and allows me to create a data base but I cannot create, edit  or do anything with any record inside of BCM.  If I tried to edit or add a new contact for example a window pops up and displays "The operation failed."  If I close that dialog box and try again the system responds "A dialog box is open.  Close it and try again."  and there is NO dialog box open.

    I am at my wits end trying to get this installed.  Can you help.

    Also note that I was running the Beta version and uninstalled it prior to installing the final.

  77. BCM 2010 Download says:

    Please be advised that we have the full version of BCM 2010 that we will make available. It does not require product activation as long as your copy of Outlook 2010 is the full legal version. We will make this version avaialble online. We are a MS Gold Certified Customer and this download is the 32bit Version for Stand alone. The website download location will be advised descreetly over the next 24 houres.

  78. Reinout says:

    BCM works with a local database, also it's possible to connect BCM to a SQL server (on premise). Is it also possible to connect BCM to a cloud based SQL server (SQL azure for example?)

  79. Wolf Oemler says:

    Hi Jerry,

    thanks for helping 🙂

    I tried two ways: an upgrade installlation from Office Pro/BCM 2007 to Office Pro Plus/BCM 2010 RTM and a clean installation of Office Pro Plus/BCM 2010 with import of a backup file from BCM 2007. Both tries came up with the same error message (database migration failed). The log file I pasted here is from the clean installation & import session.

  80. gugoncalves says:

    I am considering upgrading 23 users + server from Outlook 2007 / BCM 2007 to Outlook 2010 / BCM 2010.  Our biggest challenge is Outlook performance (as documented in this link: http://www.eggheadcafe.com/…/slow-performing-outlook-2.aspx). What performance improvements can we expect in BCM 2010 for this scenario (23 Outlook/BCM users, BCM database running on a server)?

  81. Jerry says:

    Hi Wolf,

    You are using the german version of bcm correct?  It looks like I am not going to be able to help you out in this blog.  You will need to contact microsoft support at support.microsoft.com/…/14864 for further help on the matter.

  82. Jerry says:

    Hi Reinout

    BCM is designed to work on an on premise sql database, be that a local instance of sql exress or connecting to a sql box.  It is possible to connect to a cloud based sql server, but not supported.  

    –Jerry

  83. Reinout says:

    Jerry,

    Thank you for your answer. I've tried to find an how-to, but couldn't find it. But now i know it must be possible to connect to the cloud based sql server! I try to figure it out!

    Reinout

  84. Ken Florian says:

    Let me register my deep disappointment with the fact that BCM 2010 is unavailable to the <5 license Microsoft customer.   When I discovered BCM 2007 and Accounting Professional 2009, I'd found the perfect solution for my 3-person company    I, too, made a substantive investment in building on BCM and even had some custom development done by a third party.   When Accounting and BCM were disintegrated I was disappointed but felt I could give up the disconnect in favor of the additional power of BCM 2010.   With the decision to provide BCM 2010 as volume license product I, like many others, now must rethink and redo my CRM configuration.

    Ken Florian

  85. Wolf Oemler says:

    Hi Jerry,

    did you see my translations for you in the log? Did that not help? Why do you think the German language makes it not possible for you to help?

    Greetz,

    wolf

  86. I had a Windows meltdown and I cannot access the BCM sql data base.  I was working with a Dell tech and he tried everything to get the software to see it but it won't.  Any ideas how to do this?  He tried changing the name as well as changing the name to an old database it did recognize while changing the name of that old database at the same time, and neither worked.  I have over 400 companies on that database.

    On another front I did also have the contact info transfered onto the Contacts file to use in my phone contacts.  Is there any way to transfer that info into BCM?.

  87. Naren Makwana says:

    Hi, I just downloaded office professional plus and installed it. The download did not contain BCM 2010.  How do I get access to the download link for BCM?

    I have searched everywhere and don't seem to find the link to download it.

    Any help would be greatly appreciated.

  88. lucideye says:

    Hi,

    I'm in a scenario that from what i've seen searching the internet is quite common.   I installed Office 2010 x64 Beta, then uninstalled it and installed the 32bit counterpart (months ago).   I've been using office 2010 Pro x86 just fine since it's release, until 3 days ago when i tried to install and use BCM 2010.

    I installed it without any issues but got the "dialog box is open, please close it and try again" error which i can see many people are seeing from the getgo.

    I have used the microsoft uninstall tool to completely remove office and all of it's stuff – reinstalled office 2010 x86 and BCM 2010 – same deal.  

    I've manually uninstalled and reinstalled SQL 2008 express and BCM – no dice.

    I've killed registry keys that were mentioned..  no luck.

    Can you please help me with solving the "dialog box is open" error?  I don't want to have to reload my laptop just so i can use BCM.

  89. caresrg says:

    Is there a way to sync BCM for Outlook 2010 with BCM for Pocket PC? I'm getting an "Unexpected Error opening Business Contact Manager store."

  90. Krikay says:

    I sure wish I could have BCM in my 3 person office

  91. Wolf Oemler says:

    Hi Jerry,

    could you please answer my question? Thanks,

    Wolf

  92. Thomas English says:

    That is really rubbish that we can't buy BCM for individual use. Miscrosoft have really annoyed me on this one. I am never going to buy anything Microsoft ever again.

  93. Jerry [MSFT] says:

    Hi Wolf,

    The language of the product is not the reason I said for you to contact support.  There is an issue there which will require a deeper investigation which I simply can not do in this blog.  If you can contact our suppor they can work with you to do that investigation, and resolve your problem.

    –Jerry [MSFT]

  94. GerSch says:

    1. Are there any foren for BCM 2007/2010? In german, too?

    2. Where can we post the bugs of BCM 2010 to Microsoft?

  95. Nick says:

    I have been bounced around Microsoft call centres for days with no definitive answer regarding BCM 2010 for single users. I have built my business solely around BCM 2007 and now employ a second person but neither of us can use bcm 2010 because Microsoft will not sell less than 5 lisences … how does a company get to to point where they need 5+ lisences if Microsoft reneig on their original product and cut us off … I wish there were a way to push back but other than ranting in cyberspace withh MS stomewall us with silence then there is no voice to the clear scam and injustice

  96. Aaron says:

    Hi Naren,

    BCM is a seperate ISO download from the Volume License Service Center (VLSC) website and is about 400MB.

    Hope that helps!

  97. TonyF says:

    As a loyal Microsoft customer, I have progressively upgraded my Office product.

    When I started my small business two years ago, I had several options, but decided to use MS Office 2007 Small Business.  I even used the Accounting package that was included.  Now, ofd course, that is not longer supported.

    But the reason for my complaint is that having spent hundreds of hours entering and refining data in my BCM 2007 software, I now find that I will be unable to upgrade to the 2010 version.

    The reason: My business isn't deemed 'big enough' by Microsoft.

    I dont need 5 copies of Office 2010, I only need one.  I'm ready to spend the $500, but apparently mighty Microsoft isn't ready to take my cash.  Perhaps you don't need it.

    Its interesting that theres much talk of late about how 93% of jobs are created by small businesses.  Is Microsoft deliberately trying to drive away the small business person??  I would have thought that the small business demographic would be important.

    So, I will not upgrade my Office product, will not spend $500 with Microsoft.  Not because I dont want to, but because I'm not 'big enough'.

    Right now I feel like I'm being abandoned yet again (Office Accounting) by the mighty Microsoft.  Perhaps Open Office will suffice for my needs??  Or maybe Apple can help??

    I don't know who makes these decisions at Microsoft, but I do know that they are paid far too much for too little intelligence!

  98. Wolf Oemler says:

    Hi everybody…. did you know that when buying Office 2007 Small Business till Sept 30, you get a free upgrade with the "Tech Guarantee" to MS 2010 Professional INCLUDING BCM 2010? Hurry up, deadline for the whole process inluding download is September 30 !

  99. Jim Lewis says:

    Thanks for the suggestion, Wolf.  But no Access, no OneNote, when you "upgrade" thru Office 2007 Small Business.  I'd like BCM 2010 plus the above!  But, based on the activity of the BCM Team Blog, it truly seems to be a dead product-a zombie destined to be laid to rest completely at some point unless Microsoft gets a new religion.

  100. Wolf Oemler says:

    Hi Jim,

    well, there sure is Access and OneNote, because it is part of the regular Professional version: en.wikipedia.org/…/Microsoft_Office_2010

    Another way to get ProPlus incl. BCM: on ebay I saw offers of sellers who obviously needed just one or two licenses of ProPlus for themselves, got the minimum five through volume licensing and sell the surplus via ebay.

  101. Is object model integration still available in BCM 2010? says:

    We had done some integration to BCM via the Outlook object model in 2007… Is it possible to have similar integration in with the Outlook 2010 object model?  Is it only the old objects or are new objects accessible also?

  102. Bill says:

    So …. where is BCM? is it hiding in the Apple iphone 4's – which i can't find either, or is this a clever marketing ploy?(Borrowed form Apple – who I also hate.)

  103. GerSch says:

    When is coming Business Contact Manager 2010 Add-in for Pocket PC? For Windows Mobile 5/6.x and/or Windows Phone 7?

  104. RonC says:

    One two of our computers we are getting an error when we try to initiate auto sync. "Business Contact Manager for Outlook could not complete your last action or actions. Pleas try again." On another computer it works just fine?? Two computers it is not working on one is XP one is Windows 7. The Computer it is working on is XP.

    BCM Version 4.00.9925.00

    Error Log: [E] [10:49:26.9987560]BCMRes: The client operation failed.

    [E] [10:49:26.9987560]BCMRes:    at Microsoft.Interop.Mapi.CGlobals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)

      at Microsoft.Interop.Mapi.Globals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Folder.InitSubFolders()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.Folder..ctor(EmailAutoAssociator eaa, Folder mctFolder)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.GetRootFolderList()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.BuildFolderTree()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.EmailTracking_Load(Object sender, EventArgs e)

    [E] [10:49:30.4589860]BCMRes: Object reference not set to an instance of an object.

    [E] [10:49:30.4589860]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LinkEMailControl.UpdateCheckBoxes()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.SaveState()

    We are evaluationg this product for our small business. Need help. Thanks Guys.

  105. sjagneaux says:

    Same here.  No BCM in the Office 2010 Professional Plus Trial.  I had hoped to offer it as an option to rival ACT!, but no luck.

  106. Yasir says:

    I have been trying to desperatly install BCM 2010 along side Office 2010 standard that includes BCM. I have freshly installed Windows 7 x 64bit and when BCM did not install I have installed Windows 7 32bit, but again no luck. Please write to me at: yasir@abdullayasir.com

    Cheers

  107. KFC says:

    I am an IT trainer and am self employed and also find the lack of BCM 2010 for the individual user completely frustrating.  On one laptop I have XP and 2007 and on the other laptop I have Windows 7 and 2010.   I upgraded the second laptop recently and reloaded 2007 on to the XP laptop and now can't reinstall BCM 2007 even.  This is crazy.  I tried the uncompressing the folder as some have suggesed under My computer/manage/services etc but just get the 'Database creating was unsucessful' message.  Please help!

  108. pyramid36 says:

    Now that you've decided to open up BCM to the world of retail again is any documentation/user guide going to be also made available?  From what I've seen so far the new BCM is very robust, but trying to figure out how to set up things to make the most of it is exceedingly difficult.

    How about at least a series of training webinars focused different aspects?

    BTW, what little that is available in bookstores is bare bones at best.  I could only find one book that even mentioned BCM.

    Ken

  109. tracyterrell says:

    Will Outlook 2011 for Mac connect and function properly with BCM 2010?

    Tracy

  110. Victor-S says:

    I have installed BCM 2010 with my Outlook 2010 and feature-wise, it's an excellent product! Yet I am on the verge of uninstalling it, as BCM seems to be *technically* completely incompatible with Outlook:

    1. 80% of the time when I start Outlook I get a fatal error about misbehaving add-in, causing the start-up process to be aborted. When I restart Outlook and I am propmpted to disable the misbehaving add-in, I always choose "No"(i.e. keep the BCM running) and the startup succeeds.

    2. At least 5 – 10 times per day Outlook crashes, typically when I switch from BCM screen to email or calendar (no help or online resource is available). When I restart Outlook everything works well again, but all my unsaved work is lost.

    I have experienced the same problems on several machines (laptops, desktops) andwith  Windows 7 Pro as well as Windows Vista, so it's not something confined to just my laptop.

    Oh… there is one functional annoyance: When you try to link a calendar entry to BCM (e.g. an opportunity, lead, project, etc) it will deny this if the address has more than 50 characters. This is hugely inconvenient because all addresses here are typically more than 50 characters, and my secretary now started to abbreviate addresses to meet this requirement, making them often incomprehensible 🙂

    If BCM Team is reading this feedback, I would be hugely thankful for a reply… I want to keep on using BCM, but with the above issues, it's begginign to be more hindrance than productivity tool. Technical issues aside, great product!

  111. Craig says:

    Well done Microsoft for helping the Contact Management industry … your competitors. Your determination to upset Small Business professionals, individuals / consultants, brand new customers is unparalleled.

    Surely no one at head office is surprised by the growth of online tools available to the entire planet – no exceptions!!!!!

  112. Jerry says:

    Hi Victor S,

    Do you have any other outlook addin's installed?  Can you Turn on logging and post the log file of the crash at start up?  As for the location issue, I am too seeing it, but currently there isn't a work around for it.

    –Jerry [MSFT]

  113. In looking at the various posts from people having technical issues with BCM 2010 and considering my own hair pulling struggles to successfully get it working acceptably well in Outlook 2010 on Windows 7, without getting into details, it's clear there are a lot of bugs remaining in the software and wanted to know from MSFT whether a service release is forthcoming and if so, even a ballpark on timeframe. Weeks? Months? Sometime this year?

    We all know that schedules change and releases are always subject to delays so I'm not looking to hold you to anything but i think i speak on behalf of a lot of users (that are trying to stick it out with a product that has a lot of potential) when I say we would like something to look forward to.

  114. B Lewis says:

    Have BCM 2010 successfully installed and running well, but after several weeks of internet research and purchasing two books, I still have not found a comprehensive user's guide to the program.  I will need something that covers far more than the basics; in particular, how to use high-level marketing activities including mail merges, forms, etc., and linking them to accounts.

    Is something like this available?  If so, where?  If not, when?  Please email me at beth@profilefilms.com.

    Thank you.

  115. C Maas says:

    We have just upgraded out office to Office 2010 on Windows 7.  We are trying to migrate our data from BCM 2003 and neither the Create/Backup/Restore nor the Migrate method works.  We get an error in both cases.  We ave run te consistncy check on the BCM 2003 database and there are no errors.  We can export and import contacts  and accounts but then we have no history or email links.  If we try and export with te history then the export fails.  Can anyone tell me if they have successfully migrated from BCM 2003 to BCM 2010?