Upgrading to Business Contact Manager 2010 Beta


Hi! I’m Vinit Jain, a tester in the Business Contact Manager group. Since we released the Beta, many customers have downloaded the product and asked about upgrading the older versions of BCM ( for instance BCM 2007) to the 2010 version. This post explains step-by-step upgrade process.

There are few important things you should know before starting the upgrade process. First, you don’t need to uninstall previous versions of BCM as the new version will automatically upgrade it for you. Second, if you have more than one BCM clients connected to a shared database, you will have to upgrade BCM on all the machines. Finally, if you are upgrading BCM clients that access database located on the remote machine, upgrade database on the server machine first as you will need to have upgraded database ready before BCM 2010 could connect.

The first scenario explains how to upgrade BCM on a machine that has previous version of BCM installed. The second scenario explains process to upgrade BCM database on a server (using BCM Database Tool) which does not have BCM installed.

Upgrading BCM on Standalone (Client) Machines

1. Launch BCM setup, and then push the Install Now button on the setup wizard. BCM will show:

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2. Launch Outlook and the BCM First Use wizard will pop up

3. Select Custom, then Connect to a Local Database:

clip_image004

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4. The wizard will show the list of databases. Databases that cannot be upgraded (perhaps because their locales don’t match) are shown greyed out but cannot be selected. Select the database you’d like to upgrade, and hit Connect:

clip_image008

5. Follow the instructions to finish the database upgrade. Should be clear sailing from here!

Upgrading BCM Database on Remote Machine (Using BCM Database Tool)

When you have a dedicated computer (server) without Office and BCM installed hosting a previous version of BCM database, you’ll need to upgrade the database to BCM 2010 format. You’ll be required to back up your database, create a new one, and then restore the backup to the new database. All of this can be accomplished with the Database Tool:

1. Download and install Database Admin tool on the server machine

2. Launch the Database Admin tool, select Backup a Database, select the database you want to backup, and let the Tool do its work:

clip_image010

3. After you‘re done backing up your database, you’ll be brought back to the first screen of the wizard Tool. This time, select Create a new database and follow the instructions:

clip_image012

4. Finally, again from the first screen, select Restore a database, select the backup file created in step 2 and follow the instructions:

clip_image014

5. Now the clients can launch outlook, select Connect to a Remote Database and follow the instructions to connect to the now created new BCM 2010 remote database.

clip_image016

That’s it!

Remember that in a shared database environment all versions of BCM – whether Office 2010 clients or the remote database on the server – must have the same version. But once you’ve upgraded, each client can connect to the now-upgraded remote database.

Thanks, and do let me know if this clarifies things!

-Vinit Jain


Comments (69)

  1. Office14_EA says:

    It will be more great if you would like to post a step-by-step process for poeple who first time know and install BCM!

    Regards

    Ping_Office14

  2. bcmteam says:

    Hi,

    Thanks for your feeback. We’ll definately try getting one out there soon.

    Thanks

    -Vinit [MSFT]

  3. brian.webb says:

    Great article! Our database is merged with Microsoft Office Accounting 2009 (latest sp). Can you tell me if an upgrade for this is still supported? Will we still be able to use Msoa after the upgrade?

  4. gschmalenberg says:

    Tried to install the BCM but it wouldn’t install MS SQLserver 2008. I had a problem also when MS SQL Server 2005 service pack 3 came out which also never did install.

    Any ideas?

  5. fosormic says:

    Hmm I just posted and dissappeared.  Ok here it goes again.  

    I had the same issue. It was HP’s printer installer leaving stuff behind.

    Try to see if this key is empty, if not clear it and check the files pointed by it, just in case.  Not sure if they are meant to be renamed or deleted after reboot.

    The key is:

    HKLMSYSTEMCurrentControlSet

    ControlSession Manager Pending File Rename

    Operations

  6. bcmteam says:

    Hi Brain,

    As you might be aware, Microsoft has made a business decision to discontinue Office Accounting 2009 distribution. You can find more information at http://ideawins.com.  With this decision, Office Accounting 2009 will no longer support integration with the 2010  version of BCM. We understand that BCM-OA integration was a great feature for our small business customers and added great value to BCM. However, given the current situation, this feature will not be available.

    Thanks

    Vinit[MSFT]

  7. bcmteam says:

    Hi gschmalenberg,

    Can you try uninstalling SQL Express 2008 completely from the machine including SQL Express Native Client 2008?

    Once you are done with that, can you try installing SQL Express 2008 with "MSSMLBIZ" instance name?

    Thanks

    -Vinit [MSFT]

  8. rap2405 says:

    BCM 2010 gives error that outlook 2010 is not installed , and it is fully installed. Any suggestions?

  9. tcmh says:

    I am waiting to a response from the BCM Team after providing the information Saturday.

  10. rap2405 says:

    I guess unless you are singing praises to the talent pool at microsoft you wont get a response on this blog. Product is very poor, worse than the last one. As a beta I would not wish this on my worst enemy. As a shareholder its very discouraging to see this is the best micrsoft can do against salesforce.com, which actually as good customer support.

  11. rap2405 says:

    this kind of product performance is what makes apple commercials so realistic

  12. bcmteam says:

    @rap2405, as suggested in the previous blog post, please submit your feedback through Office send-a-smile tool. Please make sure to include as much details as you can. We try our best to help out our customers. However, please understand that responding to your feedback might take some time as we get thousands of feedback reports everyday.

  13. alexyue7f says:

    hello, bcm team :

    I have new business contacts.csv files, I want to import this file to BUSINESS CONTACT and replace duplicats with items imported?

    Thanks for your help.

  14. aacinc@aol.com says:

    Can BCM database be created on SQL Server 2008?

  15. aacinc@aol.com says:

    Is there a way to connect to different BCM databases and still be able to use the Outlook Object model to create Account, Contacts and Opportunities without having Outlook assigned to one database?

  16. bcmteam says:

    Hi,

    Is the SQL Server on a remote machine? If yes, you can use database admin tool to achieve it otherwise you’ll need to create MSSMLBIZ SQL Server instance for BCM to work.

    Through OM,you can only connect to a database which is associated with the current outlook profile. So the answer is no.

    Let me know if you have any other questions.

    Thanks

    Vinit [MSFT]

  17. sandcarver says:

    Would love to use it. Actually, I’d love to be able to use BCM 2007. I’ve been using Avidian Prophet for the past two or three years and decided to take a look at BCM when I upgraded my desk computer from WinXP to Windows 7. BCM installs fine on a laptop still running XP, but on Windows 7 setup says that it "failed to install the required component Microsoft Office 2007 Primary Interop Assemblies…" and terminates. There are several of us over on the BCM forums experiencing the same problem, with no solution. Does Microsoft have one? Does Microsoft care? I would install the Office 2010 Beta and run with it, but I have a business to run and I have to be certain that it will work.

  18. Ana Maria says:

    I am unable to complete a new install on new Win 7 x64 with new Office 2010 beta x64.  Even running as administrator, the install runs for a few minutes (appears to be installing SQL items), then says to reboot.  After reboot, the cycle resumes.  Nothing finishes, no errors, and even in Windows Application list, nothing appears installed.

    What are correct steps to install?  Or, to workaroudn whatever problem occuring?

  19. cjdavisaz says:

    I tried installing the 2007 version of BCM on my new upgraded Windows 7 machine – install failed.  Any ideas?

  20. allanc45 says:

    We just recently installed BCM 2007 w/ Office 2007. We love the product, but our primary issue is the apparent inefficiency in the creation of appointments w/ business contacts. It seems that our Exchange DB and BCM SQL DB just don’t talk to each other, i.e. when an appointment is made, if someone changes the time of the appointment in Outlook, BCM history data does not reflect the change. We have a process to manually update or re-link these events but it’s a hassle. Has this been addressed in BCM 2010?

    Thanks, Allan

  21. jspiriti says:

    We have about 15 BCM databases installed on a remote sql server 2005 server.  We have 6 XP pro computers with BCM 2010 installed.  So far so good.  We have two VISTA PRO laptops that we are planning to add to have access to the remote databases.  Will there be a problem?

  22. dbaratz says:

    I have installed BCM 2010 64 bit and while I get a message stating the install has been completed successfully and also see BCM listed in the ad ins section (checked as enabled) I do not see the add in tab in the ribbon nor can I get BCM to launch?

    Any help would be much appreciated as after ready the many excited posts in regards to how great the new features are I am quite excited myself to try them out.

  23. WirelessNZ says:

    Hi Vinit,

    Great pience – and very inormative.

    I just installed all the Office components on a brand new virtual machine (running on a Win 7 Virtual PC).

    The machine has a 2.7GHz Intel Core and 8GB memory but the virtual machine is configured with 2GB RAM.

    Yet I am getting the annoing Setup Wizard error :

    This computer does not meet the minimum requiorement to run BCM… It reqyres at least 400 MHz (I have 2.7GHz) and 128MB RAM (I have 2GB allocated to the VM)!!

    Any idea how I can fix this. All the Office 2010 stuff is working and I cant wait to get this working too.

  24. WirelessNZ says:

    Hi Vinit,

    Great piece of writing – and very informative! Thanks.

    I just installed all the Office 2010 components on a brand new virtual machine (running on a Win 7 Virtual PC).

    The machine has a 2.7GHz Intel Core and 8GB memory but the virtual machine is configured with 2GB RAM. I am running the 32 bit MSN version of the installer (en_business_contact_manager_for_microsoft_outlook_2010_beta_x86_x16-36236)

    Yet I am getting the annoying Setup Wizard Error when I tried to install it :

    This computer does not meet the minimum requirement to run BCM… It requires at least 400 MHz (I have 2.7GHz) and 128MB RAM (I have 2GB allocated to the VM)!!

    Any idea how I can fix this?

    All the Office 2010 stuff is working and I can’t wait to get this working too.

  25. bcmteam says:

    Hi,

    This is a bug probably in VMs. The workaround here is to locate “Setup.ini” under your installation media (probably under “%temp%bcmsetup.en-us”), open it with Notepad, and change the values of “ReqMem” and “ReqCPU” to 1.  Save and re-try Setup from the same folder you changed the value.

    Let me know if this helps!!

    Thanks

    -Vinit [MSFT]

  26. Xerses says:

    I have Office 2010 and BCM 2010 32bit installed because the 64 bit version gave me too many problems.  This 32bit installation is working well, but after having imported my BCM 2010 data I have an issue that needs to be resolved.

    When I open an Account and look at the history it is all listed as expected, but when I open an older history item I am unable to scroll the information in the history item.

    Ex. I open Account ABC, I select History, I scroll down to an e-mail item from Sept, 2009 and open it.  I can see the info in the item, but even though the item is 2 pages long and some of the text is below the end of the Window, I am unable to scroll down.

    I really need to fix this issue, please help.  There is information that I need to retreive quickly in order to respond to a client request.

  27. Xerses says:

    One error in my previous post…  I meant to say that I imported my BCM 2007 data.

  28. fshussain says:

    I am trying to share a BCM database on a network of 3 oomputers. I was doing this successfull with office 2003 but cannot do so now. When going through the SHARE DATABASE WIZARD it doesn’t show the other users. If I try adding them, it asks to create passwords for these users which I then assign. But when I try connecting to this database I cannot. It says it cannot connect and perhaps the password is wrong so try changing it etc. Please help.

  29. WasteWell001 says:

    Hi my names Kate.

    I’m trying to get some answers about Business Contact Manager. I currently work for a small business called WasteWell Pty Ltd. We are trying to start an email campaign and i’ve been asked to research how. Everytime i search email campaigns BCM is mentioned. Does BCM allow me to send email campaigns? Is BCM compatible with Outlook 2003 or do i need to up grade to 2007 or the newest version? Is there an easier way i can contact you with my questions? My email is admin@wastewell.com please email me to this email as im unsure how to check if you’ve repied via your blog.

    Many thanks.

    Kate Meldrum, WasteWell Pty Ltd,

    Administration Officer.

    Phone: (07) 3207 2525

    Fax: (07) 3207 2424

    Email: admin@wastewell.com

    Website: http://www.wastewell.com

  30. BugNuker says:

    I am using BCM 2010 at our office.

    I have about 5 – 6 computers connected and working great.

    We upgraded from 2007.

    I have one computer, running Windows 7, that will NOT see the shared database on our server.

    I don’t know if this is an issue because to many people are already connected, or what the issue could be.

    I can browse to the machine over the network.

    Both client and server for BCM are on our domain.

    Authentication should not be an issue.

    I am at a loss on how to fix this.

    Any help would be greatly appreciated.

    Thanks

    -Shane

  31. cqonline says:

    I have Windows 7 64-bit and Microsoft Office Professional 2007, and can’t install BCM because of a known compatibility problem with SQL Server 2005. The "check for solutions online" option offers no solution. The error message says Service Pack 3 for SQL Server 2005 needs to be installed before it can be run on this computer. But before that it won’t install in the first place. How do you apply a service pack to something that won’t install in the first place? Can it be done separately beforehand? If so, where? I can’t see it anywhere online. And without attending to this step, BCM won’t install.

  32. Xerses says:

    Since nobody at Microsoft seems interested in answering questions in this Blog, including my question…

    @fshussain:

    When you share the BCM 2010 Beta database, the user needs to have rights on the computer that is sharing and acting as the "server". In an installation that is running in a Workgroup environment it works as follows:  In my installation I have Windows 7 64bit and 32bit computers.  Each computer is running Office 2010 and BCM 2010 Beta.  On the computer that is sharing the BCM database I have created password protected user accounts in Windows and logged into them once to activate them.  You then need to access the Manage Database Sharing in Outlook BCM options and select who has access to the share.  Once this is done then you should have no problems connecting to the database from the other computers.

    NOTE: Please take this info with a grain of salt.  I do not know what version of Windows you are running, or if you are in a Domain or Workgroup, nor do I have any other specifics regarding your installation.

    @WasteWell001:

    BCM 2010 is designed to run with Office 2010.  There is a version of BCM for Office 2003.  If you decide to upgrade to Office 2007, there is also a version of BCM for it.  Be aware of the minimum requirements for Office 2007 and Office 2010 as they are much higher than those of Office 2003 and may require hardware upgrades.  

    As for e-mail campaigns in BCM (2007 and 2010 since I can’t remember 2003 anymore), there is a Mass E-Mail function under the Marketing section of BCM to allow you to send a dedicated e-mail from a specific source (Outlook editor, Word, etc) and then launch it.

    I don’t use it much so that is where my knowledge ends.  Sorry I can’t help more.

    @cqonline:

    BCM 2010 Beta is to be used with Office 2010 Beta.  When you install BCM2010 it installs a new version of SQL 2008 that is compatible.  The issue you are having is because you have an older version of SQL already installed on your computer due to the older version of BCM you had.  You would need to uninstall Office 2007, BCM 2007 and the SQL components that you have before installing Office 2010 and BCM 2010.

    From my experience…  If you intend to run Office 2010 Beta with BCM 2010 Beta, do not install it on business critical computers.  I tried to get the 64bit versions working, but had installation issues.  I then installed the 32bit versions and had success, but it occasionally hangs, crashes and is in general, not ready for mainstream use.  I installed it on my main business PC (Windows 7 Ultimate 64bit) because I am in the computer industry and have no qualms about formatting and redoing my PC if I have to, or going back to previous versions of software.

    This is not to say that Office & BCM 2010 are bad, far from it.  2010 is the best release of Office and BCM that Microsoft has ever released so far and I look forward to a more polished version to be released (RC1?).

    Andre Laurence

    InfinIT Services

    http://www.infinitservices.ca

  33. geejay says:

    Hi

    I am running BCM 2007 (German), with Outlook (German).

    In the "Aktuelle Ansicht", I have options for both "[Address Cards]" and

    "[Adresskarten]". The same goes for every item in the list.

    Each pair do exactly the same thing.

    Can I get rid of these somehow? How come BCM is showing both languages?

    Any help much appreciated.

  34. bcmteam says:

    @geejay

    Did you install the english build of bcm?

    @Xerses

    Thank you for answering the questions, our blog master Vinit has recently left the team, so our responces have been a bit slow lately.  Your answers are correct.

    @cqonline

    Yes, if you remove the older version of sql, bcm should install.  We are aware of some install issues around older version of sql, and are trying to resolve them for the release product.

    @BugNuker

    From the client with the issue, can you open sql connections to the server box?  IE, run sqlcmd passing it the log in info?  

    You can also check the firewall settings on the client that can not connect, and see if the port of 5356 is opened.

    @WestWell001

    Marketing Campaigns were introduced in bcm with the 2007 version of it.  However, you can still use 2003 and do mail merges from word/publisher to our bcm contacts.

    @fshussain

    Xerses covers the basics.  If you still have trouble seeing the database, on the server box, make sure your firewall settings are letting the traffic through.  

    Also, the user you add to the server box must have the same user name as that of log in person trying to log in from the client box.  

    IE:  If user "JoeBob" is logged into client A, then the server box must have a user on the box named "JoeBob".

    -Jerry [MSFT]

  35. Xerses says:

    @bcmteam

    Could you please look at my question and let me know how to fix my issue?  I would appreciate it.

    Thank you.

    __________________________

    I have Office 2010 and BCM 2010 32bit installed because the 64 bit version gave me too many problems.  This 32bit installation is working well, but after having imported my BCM 2007 data I have an issue that needs to be resolved.

    When I open an Account and look at the history it is all listed as expected, but when I open an older history item I am unable to scroll the information in the history item.

    Ex. I open Account ABC, I select History, I scroll down to an e-mail item from Sept, 2009 and open it.  I can see the info in the item, but even though the item is 2 pages long and some of the text is below the end of the Window, I am unable to scroll down.

    I really need to fix this issue, please help.  There is information that I need to retreive quickly in order to respond to a client request.

  36. bcmteam says:

    @Xeres

    When the e-mail history item opens, does it open as a Email Message or as a  Bcm history item?

    –Jerry [MSFT]

  37. jvoelcker says:

    I upgraded from Outlook 2007 + BCM to the 2010 version starting a new shared BCM database on our SQL2005 server.

    I’ve had a couple of issues with address books etc due to doing an upgrade, but have managed to clear those, but cannot see a way to get the autolinking working properly.

    Any suggestions?

  38. BamaDave says:

    Search of BCM 2010 contacts crashes Outlook, BCM log file below. Reinstalled, rebuilt index, etc., etc. many times, but always crashes Outlook whenever I search BCM contacts. If I remove BCM from locations to search then Outlook works fine.

    Please see below and reply with advice on how to fix as I need search to work. Thank you, Dave

    <<<Log File>>>

    [V] [00:06:45.4203637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to UnPublish old OFT forms.

    [V] [00:06:45.4863637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Contact.BCM.Account’

    [V] [00:06:45.4863637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.Campaign’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.Opportunity’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.Project’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.ProjectTask’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.BusinessNote’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.Campaign’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Contact.BCM.Contact’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.Opportunity’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.PhoneLog’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.Project’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.ProjectTask’

    [V] [00:06:45.4873637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.PhoneCall’

    [V] [00:06:45.4893637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to delete 0 forms – this is the number of forms found for the message classes above.

    [V] [00:06:45.4913637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: UnPublishing complete

    [V] [00:06:47.2623637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [00:06:47.2623637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [00:06:47.6893637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [00:06:47.6893637]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [00:06:48.9853637]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [00:06:48.9863637]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [00:06:49.0333637]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

    [V] [00:06:49.6733637]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [00:06:49.6733637]Iris.Mapi.MessageStore: No rows found which match the restriction.

    [V] [00:06:49.6733637]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags)

      at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags)

  39. bcmteam says:

    @ jvoelcker

    What issue you are running into? Is auto-linking not working? Try File -> Business Contact Manager -> Manage Linking & Tracking and make sure that the e-mail addresses and the folders that you want to enable for auto-linking are selected.

    -Mukesh [MSFT]

  40. bcmteam says:

    @BamaDave

    Could you let us know which version of BCM you are installing? Also could you share with us what Operating System you have?

    Meanwhile, can you try set your computer’s system environment variable "COMPLUS_disableStackOverflowProbing" to the value of “1” and reboot, see if that fixed your problem?

    Thanks.

  41. jvoelcker says:

    @Mukesh [MSFT]

    When I go to File -> BCM -> Manage Linking, etc I get an error (BCM for Outlook could not complete your last action or actions, Please try again) and then comes up with the Manage Linking and Tracking dialog box with empty lists of emails and folders.

    Any suggestions?

  42. AvaSim says:

    Hi Xerxes,

    I have the same problem as you. I cannot scroll down history items where the linked email has been deleted in my Inbox.

    Funny thing is that you can scroll down the email when you doubleclick on the mail message, click on Developer and Dsign this Form. The email message is fully displayed. Must be a bug.

    Hope this helps.

    Larissa

  43. Xerses says:

    @bcmteam

    The pre-2010 items are opened as BCM history items instead of e-mails.

    @AvaSim

    Thanks for the tip.

  44. james1950 says:

    Probably too late for your 2010 BCM rollout but I think you should have added some custom fields to Project Tasks. Without these custom fields it makes the project tasks too restricting.

  45. mpoeckl says:

    Hi bcm team,

    will it be possible to upgrade BCM 2010 Beta to the final 2010 release or is there at least the possibility to keep the BCM data(base)?

  46. mania112 says:

    I need an answer to the above question too.

    We’re using BCM 2010 Beta as if it were the finished product. When the full release does hit the shelves will the switchover be clean?

  47. olliecaust says:

    @ jvoelcker

    I have exactly the same problem as you – whenever I try and use Link & Track (be it in BCM Options, on an email or in an account) it comes up with that error.

  48. jl.rad says:

    Sorry to be so behind the times, but I just joined an Office that is using BCM for Outlook 2003 with a shared database (original release version).  I would like to apply the Business Contact Manager Update for Outlook 2003 to the database and update the clients.  

    Should I use the Outlook 2007 database admin tool for updating the shared database?  If not, can you point me to information regarding a procedure for this.

    Much thanks!

  49. Tigran says:

    Hi BCM Team,

    Can I use this article and upgrade 2003 outlook with BCM to Outloock 2010 with BCM. If not can you say the reason and is there any know issues for upgared from 2003 to 2010.

    Thanks a lot.

  50. ikondrasovas says:

    Now that BCM has been lauched, when will we have BCM localized version for brazilian portuguese?

    Kindly Regards,

    Igor.

  51. mehar.darakshan says:

    Hi,

    Actually I want to know whether BCM support fax campaign.Actually we are planning to do fax campaign and I am not getting any idea how to do this.

    Hopefully someone can help me.

    Thanks,

    Mehar

  52. rgonzalez says:

    Hi, when are you plannng to release the final version of BCM 2010?

  53. Tiendq says:

    It seems that there is no new update in this blog in a long time, is there a new BCM blog that I didn't know?

    I just installed Office 2010 RTM this morning (it was officially lauched in VN yesterday), but BCM beta doesn't work with this Office release, I just want to know when is the next release of BCM?

    Thanks,

  54. joshhuggins says:

    Bueller? Bueller? Where is the BCM love man? I see ikondrasovas says that BCM has been launched, but I haven't seen it anywhere in TechNet or mentioned on the web. Anyone else know where ikondrasovas maybe talking about?

  55. bcmteam says:

    I'm very pleased to let you know that Outlook 2010 with Business Contact Manager is shipping with Office 2010, and that it has "released to manufacturing"!

    Business Contact Manager 2010 brings amazing new functionality in role-specific workspaces, customization, dashboards and analytics, and Outlook integration. For more information on these features and others, please see Top 10 benefits of Outlook 2010 with Business Contact Manager.

    Business Contact Manager 2010 is available through our volume licensing channel as part of both Office Standard and Professional Plus, and will be available soon via MSDN and TechNet.

    Thanks for your interest!

    Chris Heydemann

    Senior Program Manager

  56. Tightscot says:

    Its great that BCM is now released – BUT where is the BCM database tool (final version)

    The beta database tool does not work with the rtm version of BCM…

  57. Cyberflake says:

    Hi Tightscot

    I've submitted a temporary and clumsy workaround. – Please visit the URL below.

    If only the RTM DB Tool exsisted already… And should've been released to coincide with the release date of Office2010RTM and BCM2010RTM. ((Sigh))

    – Enjoy!

    social.technet.microsoft.com/…/78f3e9cd-4f01-404b-98fc-42289adb871e

    Regards, Cyberflake

  58. bcmteam says:

    We're trying to get the RTM Database Tool deployed. Please check later this week.

    Chris

  59. Cyberflake says:

    Extending thanks to the BCM Team!  Here it is:

    http://www.microsoft.com/…/details.aspx

    Regards, Cyberflake

  60. Morne says:

    Good Day

    I used Vista with Office 2007 and BCM. I upgraded and installed everything without making a new backup of BCM, i do have an old backup, can i get the exisiting one i used onto BCM 2010?

  61. mcking38 says:

    Hi,

    I'm using the newly released Database Tool, but it complains that it cannot upgrade the installed version of SQL Server Express to SQL Server Express 2008.  I have two instances of MSDE installed – does it mean these?  They are for sharepoint and SBS Monitoring.  If the upgrade tool is complaining about these, why should I have to upgrade these when they should not be related to BCM and also, how should I go about resolving this problem?  Many thanks in advance for your help.

  62. Jerry[msft] says:

    HI Mcking38,

    When you say the upgrade tool, do you mean a sql 2008 installer?  The database tool for bcm 2010 doesn't install sql, and will use both 2005 or 2008 version of sql.  You can also try to just install a standalone instance of 2008, which shouldn't try to upgrade your other msde instance, and use that for bcm.

    Jerry[MSFT]

  63. mcking38 says:

    Hi, I mean the Business Contact Manager 2010 Database Tool, but it gets so far and then complains that it cannot upgrade the installed version of SLQ Server Express to SQL Server Express 2008.  I am currently using BCM 2007 in a shared environment, where the database is SQL Server 2005 on a server.  I'm trying to install the Database Tool on the server and it won't install, but gives me the above message, so I haven't even got as far as trying to upgrade the BCM database itself yet (sorry – that probably wasn't very clear).  The message appears during installation.

    Thanks for your help.

  64. Jerry [MSFT] says:

    Mcking38,

    The issue you describe is a known issue with our beta installer.  This was fixed with in our rtm.  The work around is to run the sql 2008 install on it's own  then install the bcm database tool.   The sql upgrade is failing in a way our installer can't handle correctly.   If you run the sql standalone install by itself then it should give better info as to why it can not upgrade the instance.

    The sql installer in is the sse folder of the install package.

    –jerry [msft]

  65. Bruce Y says:

    Since there is no support for BCM for Early Office 2007 users or any upgrade path, Does anybody know if I just buy the new version of outlook 2010, will I be able to download and use BCM witout buying OFFICE 2010?

  66. JAMES says:

    I AM LOOKING FOR A THROUGH TECHNICAL DISCUSSION OF THE NEW CAPABILITIES OF THIS PROGRAM.  I USED  BCM 2007 WHICH HAD SEVERAL DEFICIENCIES FOR MY PURPOSE OF PROVIDING PROFESSIONAL SERVICES.  IS THERE A WEBSITE THAT PROVIDES MORE INFORMATION THAN THE GENERAL SALES PITCH INFORMATION?  

  67. Chris says:

    Except we can't actually buy the software!!!!

    WHY is Microsoft being so irritating about shipping this product. Do you not realise there are plenty of us out here using it that don't want to have Open licenses.

    I am going to move to Open Office and find another CRM, this truly sucks!

  68. GerSch says:

    1. Are there any foren for BCM 2007/2010? In german, too?

    2. Where can we post the bugs of BCM 2010 to Microsoft?

  69. GerSch says:

    When is coming Business Contact Manager 2010 Add-in for Pocket PC? For Windows Mobile 5/6.x and/or Windows Phone 7?