Reporting Business Contact Manager for Outlook 2010 Beta Issues


It’s great to see so many of you downloading and installing Beta. We have been receiving lot of feedback on this blog. In order to address your feedback, I would like to request all of you to submit your feedback through Office Send-A-Smile/Send-A-Frown feature. When you install Office, you will see yellow smile and red frown on your task bar. Click one of these and write detailed feedback. We would like to hear both positive and negative feedback. If you wish, you can also provide your contact e-mail so that we can contact you directly if we need information. This would tremendously help us streamline the feedback process and resolve your issues.


Thanks


Mukesh Agarwal

Comments (159)

  1. JomoDrew says:

    I downloaded and install Office 2010 Professional then downloaded and installed BCM 2010. I can’t seem to load it into Outlook. I went into add-ins and enabled it but it says unloaded. I un-installed,re-installed and restored my database, but I get nothing from BCM.

  2. JomoDrew says:

    I downloaded and install Office 2010 Professional then downloaded and installed BCM 2010. I can’t seem to load it into Outlook. I went into add-ins and enabled it but it says unloaded. I un-installed,re-installed and restored my database, but I get nothing from BCM.

  3. matiss@jekabsons.lv says:

    Hallo!

    @first – im very excited with BCM 2010, as with Office 2010 at all. But here are some issues, that i dont understand or i just dont have such a knowledge or what…

    Whn i am filling info in Sales-Opportunity with needed info, products (unit cost, unit price etc) its all ok so far. But wen i am checking all info i dont understand – why Estimated revenue is taken from  ‘Line total’. Couse i realy need to know my real ‘Estimated revenue’ but not all income from my client. Couse from this income, i need to pay for a unit to wholesaler and only here ir my revenue… or im mising something?

    Best regards

    Matiss Jekabsons

    Ogre, Latvia

  4. bcmteam says:

    Hi JomoDrew,

    When you went in to Add-ins in outlook, was Business Contact manager under "Inactive Application Add-ins" ?

    If yes, you should hit the Go button next to Manage drop down, down below on the dialog.

    This would pop up a dialog with inactive add-ins. You should select Business Contact Manager  for Outlook and Business Contact Manager Loader for Outlook check box and press Ok.

    This should load BCM add-in in to outlook.

    Let me know if this helps.

    -Vinit [MSFT]

  5. OSCAR@encorefunds.com says:

    Hi.  I really like BCM, and like the 2010 upgrades.  

    My biggest issue/challenge in the previous version was with importing accounts/contacts, and maintaining the linkage.  I was able to import accounts, and was able to import contacts, but was unable to import an account AND a contact and have the contact linked to the account.

    Has this been addressed in 2010?  Or is the only way to link a contact to an account still do manually link them one at a time within the UI?

    Thanks,

    Oscar

  6. bcmteam says:

    Hi Oscar,

    I believe you are importing your Accounts and contacts seperately from an excel sheet. So when you are importing Business Contacts and with the mapping dialog, there is a check box called "Link Business Contact to Accounts if the Company name …".

    Check the Check box in order to maintain the link.

    I hope this answers your concern.

    Thanks

    Vinit [MSFT]

  7. JomoDrew says:

    "Hi JomoDrew,

    When you went in to Add-ins in outlook, was Business Contact manager under "Inactive Application Add-ins" ?

    If yes, you should hit the Go button next to Manage drop down, down below on the dialog.

    This would pop up a dialog with inactive add-ins. You should select Business Contact Manager  for Outlook and Business Contact Manager Loader for Outlook check box and press Ok.

    This should load BCM add-in in to outlook.

    Let me know if this helps."

    I had tried this, but everytime I checked the box and hit OK it said unloaded. When I went back in to re-check it the box was un-checked again. I’ve since deleted it from that box and tried to re-install to no avail.

  8. skokk says:

    Hi and congratulations for the new BCM!

    I’ve been playing around with it for the last couple of days and I’m absolutely amazed!

    I have some questions though:

    1) Is it possible to Group By a field (any default or user created field) selected by the user in the Reports (..just like we can do in the View Settings of any List or Search Folder)?

    Or are we stack with the default reports’ groupings?

    2) Is it possible to rename the default fields on the various forms or just the user-created ones?

    3) In the Opportunities form what is the meaning of the field "Close Date"? Actual close date or estimated one?

    I’m asking this because until now I was entering the actual close date of the opportunity when it’s state was changing to Closed Won or Closed Lost. Until that time I was leaving the Close Date field empty. But I noticed in the current version of BCM that this field is used by some gadgets to perform calculations, so if I leave it empty while the Opportunity handling is in progress, these gadgets show no information.

    Do you think that I should create a new field called "Actual Close Date" and use this instead, while leaving the default "Close Date" field’s role to "Estimated" close date?

    4) Are you planning to let the user create custom entities based on the Opportunity object (just like you have done with Accounts and Business Contacts)?

    That would be very very useful as we could create entities such as Sales Quote and Sales Order based on an Opportunity.

    Right now I’m tracking my Sales Orders (which are Opportunities with Closed Won state) by entering the prefix "OP:" in the Opportunity title when the sales pipeline is in progress and if it closes with "Closed Won" I rename it to "SO:" and fill in extra information in custom created fields regarding the Order such as Invoice ID and Date, Payment Status, etc.

    I’m looking forward to your answers.

    Thanks again for the amazing work!

  9. bcmteam says:

    Hi

    My answers to your questions

    1) Is it possible to Group By a field (any default or user created field) selected by the user in the Reports (..just like we can do in the View Settings of any List or Search Folder)?

    Or are we stack with the default reports’ groupings?

    Ans:- Unfortunately reports are group by the first column. Thanks for you feedback on this.

    2) Is it possible to rename the default fields on the various forms or just the user-created ones?

    Ans:-

    No you cannot re-name default fields.But you can remove them from the form and use a user defined field instead.

    3) In the Opportunities form what is the meaning of the field "Close Date"? Actual close date or estimated one?

    I’m asking this because until now I was entering the actual close date of the opportunity when it’s state was changing to Closed Won or Closed Lost. Until that time I was leaving the Close Date field empty. But I noticed in the current version of BCM that this field is used by some gadgets to perform calculations, so if I leave it empty while the Opportunity handling is in progress, these gadgets show no information.

    Do you think that I should create a new field called "Actual Close Date" and use this instead, while leaving the default "Close Date" field’s role to "Estimated" close date?

    Ans:-

    Yes you are right few gadgets, like top customer etc. depend on the close date. I would recommend to use that as a tentitive close date irrespective of the opportunity being closed won or lost.

    You could also create a user defined field as per your need but gadgets are already pre-defined and depended on default fields.

    4) Are you planning to let the user create custom entities based on the Opportunity object (just like you have done with Accounts and Business Contacts)?

    Ans:-

    This is a good feedback and we may consider this for our future releases.

    Let me know if you have any other questions

    Thanks

    -Vinit [MSFT]

  10. jrbonin says:

    I’ve been testing Outlook 2010 and BCM 2010 for a couple of weeks now. I especially like the "Conversations" concept in Outlook. The ribbons make it much more consistant with Office.

    The problem I’m having is that I cannot get Office Accounting 2009 to sync up with BMC. I’ve uninstalled BMC and Office 2007 and installed the 2010 versions. Office Accounting 2009 does not see the BCM database. I have even tried backing up the Office Accounting 2009 database, uninstalling everything and reinstalling with no luck. Outlook sees BCM but Office Accounting 2009 does not see BCM.

    Any ideas? Without a connection to Office Accounting 2009 it’s back to Office 2007 and BCM 2007.

  11. bcmteam says:

    @Matiss Jekabsons

    If you question is related to Expected Revenue on opportunity, this is automtically calculated by multiplying total value of an opportunity with he probability value.

    @jrbonin,

    Thanks for your feedback regarding OA. As you might be aware, Microsoft has made a business decision to discontinue Office Accounting 2009 distribution. You can find more information at http://ideawins.com.  With this decision, Office Accounting 2009 will no longer support integration with the 2010  version of BCM. We understand that BCM-OA integration was a great feature for our small business customers and added great value to BCM. However, given the current situation, this feature will not be available.

    Mukesh Agarwal [MSFT]

  12. skokk says:

    Hi again

    I have some further questions based on your previous answers:

    1) Ans:-

    Unfortunately reports are group by the first column. Thanks for you feedback on this.

    So, if I push an other column (reorder it) to be the first one will the Group By field change?

    Or we should forget all about changing the report’s grouping (even with any workaround)?

    Reports are great but the regular BCM Lists are great too. Lists’ View Settings allow us to change the grouping (multi-level grouping if you wish) and EVERY other aspect of what and how is displayed.

    The only thing missing from the regular Lists is the aggregate data calculations (Sum by Group etc) and the Export to Excel etc features.

    And that’s where Reports come into use.

    Aggregate data display and export functionality are the only things that make the Reports stand out compared to Lists.

    The problem is that Aggregate data are calculated based on the Group By field. If we can’t change this field then Reports are a "weapon without bullets" in our hands.

    2) Ans:-

    No you cannot re-name default fields.But you can remove them from the form and use a user defined field instead.

    Ok, that is understood. I believe that a lot of aspects of BCM (like gadgets and reports) are pre-configured to use some of the default fields to perform their calculations. So these fields cannot be changed but only be hidden.

    And this leads me again to my first point.

    Please read the following example:

    In my company, we have 3 people’s computers connected to a shared BCM database to enter and retrieve data. We also have 5 other employees that depend on this data but they have no direct connection to the database (they are salesmen and tech support representatives who work out of the office the most of the time).

    In BCM terms, the 3 office employees who work directly with BCM are "Users" of the database and they appear in the "Assigned to" field of the records.

    But because I’m not only interested to capture and watch who is entering the data but also who manages a customer account and who handles a specific opportunity or project task, I created 2 custom fields "Managed by" & "Handled by" which are drop-down lists containing the names of all the company employees (even if some of them are no Users of BCM / have no direct access to the database).

    I have also created custom Lists (Search Folders in BCM 2007 – Tabs in BCM 2010) presenting the data based on Manager, Salesman etc.

    But I would also like to see and print some aggregate data based on these Lists. And there comes the Reports.

    The problem is that Reports only have a ".. by Assigned to" where I’d like to see "by Managed" or "by Handled" etc.

    The "Assigned to" field is of low importance to me. It only represents the User who connects to the database. Not the actual employee who handles a record.

    So, going back to your answer, if I hide the "Assigned to" field and use the "Managed by" or "Handled by" custom fields instead, then everything will be ok in the Lists/Tabs but the Reports will be of no use anymore.

    Thanks again for your time

  13. bcmteam says:

    Hi,

    Thanks for the detailed explanation of what you are trying to do here.

    Unfortunately, first column of all the reports are fixed and cannot be moved around. Hence, you can only group by the first column.

    Also, after reading your scenario i have a suggestion for you. If you create a user-defined field, say called Managed by, and then have your sales rep etc. associated to that field. Now, you can launch the business contact by assigned to or any other Business contact report, push the filter button. On the dialog, go to advanced option, select the field "Managed by", assign the value and push ok button.

    Now your report is filtered by the user defined field Managed by. You can save the report and then the report would show under saved reports on the ribbon.

    I hope this helps.

    Thanks once again for the feedback. We really appreciate it.

    -Vinit [MSFT]

  14. richphitzwell says:

    Under Project Management section when adding contacts to the project account the list only pulls up only one contact out of the business contacts.  It appears to only be pulling the original contact made in business contacts and non after.  

    I would love to see this integrate with ms project or ms project server taking just major milestones from the individual projects.

  15. mania112 says:

    In my opinion when customizing a form; the ‘Save and Close’ is too close to ‘restore defaults’.

    is there a way to move or deactivate the restore defaults?

    many thanks

  16. beckymad24 says:

    I just uninstall the BCM for Outlook 2010 Technical Preview and attempted to install the BCM for Outlook 2010 Beta (after installing the Office 2010 Beta).  However, the install stops almost immediately and gives me this error message:

     "The English (United States) Langauge Pack must be uninstalled before running Setup.  Use Add/Remove Programs in Control Panel to uninstall Microsoft Office Langaguge Pack 2010 – English (Business Contact Manager for Microsoft Outlook 2010)."

    Unfortunately, unlike what the error message says to do, there is no option in the Control Panel "uninstall program" to uninstall the Microsoft Office Langauge Pack 2010.  So how do I uninstall this?  There is not an intuitive way to fix this problem, and it won’t let me install BCM 2010 Beta until it’s uninstalled.

    Any help would be MOST appreciated!!!  I tried the Send-a-Frown (like someone suggested) but that seems to have gone into a black hole…..

  17. bcmteam says:

    Hi beckymad24,

    Could you try running the following in a command prompt?

    msiexec.exe /x {050BF7DA-82C4-416A-8294-7AFEB8ED94E1}

    let me know if this helps?

    Thanks

    Vinit [MSFT]

  18. beckymad24 says:

    Vinit,

    Thanks for the prompt response!  I appreciate it.  I tried running the command above, and it popped up an uninstaller, I click Yes (to uninstall), then it gave me this:

     "This action is only valid for products that are currently installed."

    I also tried uninstalling everything (all Office products) and started from scratch… this time with the 64-bit versions.  I installed Office 2010 Beta x64, then tried BCM 2010 Beta x64 install.  ANd I got that same error message about the Lanaguage Pack neeing to be uninstalled on the BCM install, so no difference.

    Any other thoughts?  I’m willing to try anything.  As a last resort, I am not opposed to uninstalling again and going back to the Technical Release versions of Office and BCM.

    Thank you!

  19. beckymad24 says:

    This is beckymad24 again.  Continuing my previous post on the ever-so-weird error message I am getting when trying to install BCM Beta 2010

    The next thing I tried was to actually install the Microsoft Office Langugae Pack 2010.  I did, and now it shows up in my control panel Programs section (yeah!).  Then I uninstalled it from my computer, thinking that now, surely, my computer would recognize that it a being uninstalled and will let me install BCM Beta 2010.

    Sadly, the same error pops up, even after explicitly installing and uninstalling the Microsoft Office Language Pack 2010.

    So…. BCM Beta 2010 still won’t install b/c it still thinks the Microsoft Office Language Pack 2010 is on my computer somewhere, and I still get this error message:

    "The English (United States) Langauge Pack must be uninstalled before running Setup.  Use Add/Remove Programs in Control Panel to uninstall Microsoft Office Langaguge Pack 2010 – English (Business Contact Manager for Microsoft Outlook 2010)."

    *Sigh*……

  20. bcmteam says:

    Hi beckymad24,

    Can you go to registry entry by typing regedit on the run command.

    Then look for the following keys

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftBusiness Solutions eCRM

    and

    HKEY_CURRENT_USERSoftwareMicrosoftBusiness Solutions eCRM

    and delete both the keys.

    Try launching BCM setup after that and see if it works now.

    Thanks

    Vinit [MSFT]

  21. beckymad24 says:

    Vinit-

    Your registry fix worked, and my BCM 2010 Beta install now works – THANK YOU!!

    Appreicate the help, Vinit!

  22. terryd says:

    I have tried to install BCM 2010 into a working (although sometimes "not responding" Office 2010.

    It gets a fair way through the installation and then stops during the second phase of the SQLServ2008 installation.

    It refers to the log files to use when talking to customer services. I get the feeling that Customer Services is not the place to go for 2010 beta tech support?

    Any pointers please? Thanks in advance – Terry

  23. fosormic says:

    Hi,  I am running BCM quite well. However, When I installed the Language Pack for both Office (and set this language as the default, same as the OS’s which has a Lang Pack itself) and BCM and then opened the database it pretty much freaked out.

    Told me first that the language was incompatible with the database, then disconnected me from it (is remote) and of course wont let me connect to it.

    Had to change the default language back to English to be able to use it.

    Not cool. Already sent a frown, but wanted to open discussion 🙁   TY!

  24. Gadjo says:

    Hi,

    In the welcome center, the video for the "customized forms and records" is about using Frontpage ! 😀

    I am trying to find information to display values of an account custom field onto contact records.

    Any hints ? I have been hunting for the last hour for the "Manage user-defined fields" screen….

    thank’s for feedback anybody !

    G.

  25. bcmteam says:

    Hi Terryd,

    Can you try uninstalling SQL Express 2008 completely from the machine including SQL Express Native Client 2008?

    Once you are done with that, can you try installing SQL Express 2008 with "MSSMLBIZ" instance name?

    Thanks

    -Vinit [MSFT]

  26. bcmteam says:

    Hi fosormic,

    You cannot use a en-US database with other language BCM. The database and BCM language have to match. So,in that case you’ll have to create a new db for your new language. You can still export and import data in different lang databases.

    Thanks

    -Vinit [MSFT]

  27. bcmteam says:

    Hi Gadjo,

    Could you explain what user fields from account form you are trying to see in contacts? Also, from what i understand there is no way in BCM to share a field value between BCM entities.

    Thanks

    Vinit [MSFT]

  28. george77 says:

    I have tried to install the BCM 2010 beta on a desktop machine after loving what I saw with it on a laptop and run into problems early in the installation with a problem installing .NetFramework 3.5 SP1 with the message:

    Business Contact Manager for Microsoft Outlook 2010 setup failed to install .NetFramework 3.5 SP1. Click help to see troubleshooting instructions. In installed programs I have the following apps installed which I believe are related to BCM:

    .NET Framework 3.5 and

    .NET Framework (English) v1.0.3705

    SQL Server 2005 Compact Edition [ENU]

    Otherwise the installation is very basic- Vista SP1, Acrobat Reader, network printer and whatever MS has installed for the Live Essentials.

    I left a frown yesterday with contact details as well. Would love suggestions how to get this working.

    What I have seen so far on the latop, I really like the changes you have made.

    George

  29. bcmteam says:

    Hi George,

    Could you try installing .net 3.5 sp1 from here http://www.microsoft.com/downloads/details.aspx?FamilyId=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en

    and see if it works?

    Thanks

    Vinit [MSFT]

  30. george77 says:

    Thanks Vinit – It failed, but from the error log, it shows .Net 2.0 SP1 is not installed, but when I try to install that, it tells me it is already installed as part of Vista. I have taken all versions of .Net off the computer using the MS .Net Framework Cleanup Tool.

    Not sure what to do next, other than a complete Vista OS reinstall, followed by Office 2010 Beta reinstall.

    Thanks for your help,

    George

  31. terryd says:

    Good morning Vinit.

    Thanks for the reply.

    I might be missing the obvious but I seem to have installed:

    Microsoft

    SQL Server 2008

    SQL Server 2008 Browser

    SQL Server 2008 Native Client

    SQL Server 2008 Setup support files

    SQL Server Native Client

    SQL Server Setup Support Files (English)

    SQL Server VSS Writer

    No mention of Express? Do I remove all of these?

    I run a programme that uses Pervasive PSQL v10 Workgroup if that has any bearing?

    Thanks and regards – Terry

  32. terryd says:

    Also… the error log is found in:

    C:Program FilesMicrosoft SQL ServerMSSQL10.MSSMLBIZMSSQLLog

  33. fosormic says:

    Good morning all,

    I am experiencing the same issue JomoDrew experienced where the add-ins for BCM are disabled. Mine is a bit different as it happened where BCM got stuck while Outlook was closing.

    What I did (IE was misbehaving as well, not closing some windows) was to force close IE and then reboot (using reboot -f).  When Windows came back up, Outlook started and closed on the Splash screen.

    When I restarted it, it offered me to disable the BCM add-ins as thats where the crash seemed to be.  Now it won’t enable again.

    Will send a frown as well for record. I also wonder if it might be related to some .pst (index) corruption I started experiencing 5 days back, also reported.  But not really sure.

    Any ideas how to re-enable the plugins?  Thank you all and hi to the community.

  34. fosormic says:

    Hello all,

    These are the exact instructions to re-enable BCM if it has been disabled by Outlook after crashing.  Fixes the issues I had just reported.

    To enable BCM add-in, please try the following steps and let me know if it works for you:

    1.      Start Outlook 2010 Beta

    2.      Click the File menu, and then click “Options”

    3.      Find and click “Add-Ins” on the left pane (should be the 2nd from the bottom) of the “Outlook Options” dialog

    watch this step carefully:

    4.      At the bottom of the dialog, find “Manage:”, and in where it shows “COM Add-ins”, change it to “Disabled Items” and click “Go…”

    5.      If you find “Business Contact Manager” and “Business Contact Manager Add-In”, select them one at a time and click the “Enable” button.

    6.      Restart Outlook.  BCM should load this time.

    Thank you John from the BCM team.  Kuddos.

  35. master5 says:

    I have been exploring Office 2010 and BCM 2010 for a while now and I am very very impressed with the new versions.  I do regret your decision not to continue development and integration of OA into the package as I have found that capablity to be very useful in the previous version.

    My query relates to BCM and installation on my (HTC Touch) PDA.  Can you explain how I can complete this?  The installation onto the pc has worked seamlessly from the start but I cannot sync the PDAs?

    Thanks

  36. capctycr says:

    Where can I find the path to connect to the remote database? I tried to just type in the computer name but that doens’t work. The first time it gave me a long path name and worked great. So I went through the database tool and shared the database. I tried to go back in the tool and share the database and it dones’t show up now. What can I do?

  37. bcmteam says:

    Hi All,

    Here are some answers to some of the questions above.

    Terryd,

    SQL Server 2008 would be the express install (or the full install) they didn’t add "express" to the name under add/remove programns this time around.  If you removed that, the others should also get uninstalled with it.  

    Also, if you look at the error logs in the path you gave, and then do a search of the error code on the support.microsoft.com site you might have a kb on what is failing.  Sql 2008 express can be troublesome to install.  

    Masters5

    With the 2010 version of bcm, we don’t have a bcm specific pda solution.  However, we did add a feature to bcm which will allow you to "Mirror" your bcm contacts to your outlook contacts.  This allows you to sycn your bcm contacts down to your pda just like normal outlook contacts.

    Capctycr

    The path to the remote database should just be the computer name of the server box.  You can also use the IP address of the server box.  If neither of those work, make sure you can ping the server from the client you are attempting the connection from.

    Thanks,

    — Jerry [MSFT]

  38. richphitzwell says:

    Can someone instruct me what my issue is? We would like to roll this out to one office as a test and then to all the others when it GA’s but we cant until the contact issue is resolved.

    I do have to say that this version minus the one bug mentioned is far better than 07, cheers.

  39. Mike005 says:

    Hello,

    Regarding Tabs under Contact Management:

    When creating new tabs, the View Settings are not saving causing us to adjust them every time we view the tab.  Can this be corrected?

    Regarding Database Sharing:

    Shared users are not able to connect if it requires changes to account/contact records.  If they do any work offline, that work will not allow them to reconnect.  We have to drop the offline database and reconnect in order to go online.  It asks which changes you want to accept (local or shared) and proceeds to point of finishing, then reports it canceling and going offline.  

    Thanks,

    Mike

  40. mania112 says:

    Is there anywhere I can see a guide on how to use ‘Mass E-Mail’?

    I cannot send a mail merge in word using HTML, absolutely nothing happens when you try to send the emails by HTML (plain text and attachment work fine)

    I wonder if i need Word 2010 (currently i’m only running Outlook 2010) rather than 2007

    Many thanks

  41. terryd says:

    Thanks Jerry.

    Looking in the log (and after checking on support.microsoft.com) I am not sure which error message is actually causing the problem as both appear to be "explained away" on the Microsoft site when taken individually.

    I have Error: 17187, Severity: 16, State: 1 which says that the server is not ready for connections and then I get Error: 17054, Severity: 16, State: 1 which appears to indicate that things are closing down because of a systems shutdown (maybe a reboot after installation?). In between these are entries that mention Service Broker protocl and datanase mirroring protocol are disabled or not configured but they don’t "scream error".

    To save clogging up this forum (as much as I appreciate the assistance) if there is somewhere else I can move it to, or is it worth starting another topic here?

  42. bcmteam says:

    @terryd:

    We can do it here.  Since it is a sql install issue.  One workaround is to install sql first then run the bcm setup.  The issue you see in the error log shows that the sql server hasn’t yet setup by the time we think it should.  Thus setup fails, as we need to do some configurations after sql is installed.  

    The workaround is to install sql by itself first, then install bcm.  To install sql you will need to install it as the MSSMLBIZ instance.  This will allow the bcm install to see it, and configure it as needed.

    You can run the sqlinstall from the install folders of bcm. If you pass it the below command line to the sqlexpr.exe in the sse folder of the download. It will fire up with all the settings bcm will need.

    Commandline

    "/x86 /action=install /Features=SQLEngine,FullText /INSTANCENAME=MSSMLBIZ /SQLSVCACCOUNT="NT AUTHORITYNETWORK SERVICE" /SQLSYSADMINACCOUNTS="BUILTINAdministrators"

    You can also get the installer from

    http://www.microsoft.com/express/sql/default.aspx

    Again, sorry to hear you are having such a hard time with the install.  We are looking to improve it.

    –jerry[msft]

  43. bcmteam says:

    @mania112:

    Can you explain a bit more on what you are trying to do?

    Here is a small guide how the Mass E-Mail works:

    First you will need to open a Mass E-Mail form.  Once the form is opened, you add a title, and select the recipients you wish the content of the activity sent.  Next, you select the type of email you want to send, since you are using word, you would select word.  Next you add the file which you want to use as your content document.  You can either create a new document from the Mass E-Mail form, which will open word in mail merge mode with all the fields we will pass, but no recipeints; or add an existing document. If creating a new document, you will see a empty recipeint list but all the mail merge feilds we support.  After you created the document, you will need to go back to the Activity.  After adding an exisit file, or finishing creating a new file the path should be filled out for the content file, and the launch button should be active.  Click the button, and it will open your document again, but this time it will have the full recipinet list.  At this point, you will just need to hit the "Finish Mail Merge button".

    Since you are using word 2007, the Mass E-mail form will not be marked as "executed", however it should still send the mail.  If you had 2010 word installed, our addin in word would be loaded, and would mark the activity as "executed".  For best results, you should use word 2010.

    Hope that helps.

    –jerry[MSFT]

  44. tcmh says:

    I would like to customize globally the History of a Contact.  I change the columns, however, it appears they do not save.  I am trying to add columns:  To, From, Date Received, Date Sent, etc.

    Thanks

    Tim

  45. jackcall555 says:

    Does BCM 2010 offer the capability of creating a mail merge doc using  Bus. Project data fields?  We often have several projects at any given time for an individual Bus. contact, so creating user defined fields within the business contact for this data & merging from the contact is not feasible.  We would like to be able to generate emails & letters that merge info from the user defined fields of our Bus. Projects.

  46. Mike005 says:

    Please help!

    Our database is located on my computer and shared with 2 other users.  Unlike 2007, I can not find how to manage permissions in 2010.  The shared users are limited in their ability to make some changes like adding new items to lists.  Am I missing something?  

  47. khowland says:

    Will the BCM 2010 Database Tool work in a SQL 2008 64bit install?  If so is there an advantage to using a full 2008 SQL install over the default SQL Express install?  

    What are the ramifications to our data after the Beta expiration and the retail versions of office 2010 are available?

    Thanks in advance.

    Kevin

  48. datekk says:

    Hi. I work hard with the BCM. I have found a bug in BCM 2010 which allready was in 2007.

    When you send an e-mail where a file is attached, by clicking on the "E-Mail Button" in the account- or businesscontact window, to someone who is NOT using outlook – this person is geting a "winmal.dat" file.

    Please fix this!

  49. mashmike says:

    I’ve tried rectifying this problem with the smile but have not heard from anyone? I have bcm 2010 beta running on a server with three computers attached. Two have no problem. My computer runs into "dialog box open" error message when trying to open a business contact that they created. I also get error messages from trying to start a marketing program. I had this problem before with bcm 2007. I uninstalled everyting. Went all the way back to office 2003 but still same problem.

  50. quaytech says:

    I have an install of BCM 2010 with a shared database, but 2 of the PCs (including the database host) will not allow me to get into the Manage Linking and Tracking…

    I receive an error:

    Business Contact Manager for Outlook could not complete your last action or actions. Please try again.

    It then allows me into the window, but if I type anything into the Search for box, the error pops up again.

    I have tried cleaning up .net, reinstalling and even installing the beta of .net v4

    Please help!!….its doing my head in!!

  51. bcmteam says:

    Hi quaytech,

    Could you please turn on logging and post the error logs here?

    Thanks

    Vinit [MSFT]

  52. bcmteam says:

    Hi Mashmike,

    This is a known issue and we’ll fix it for our future releases.For now can you go to registry edit and delete the following key

    [HKEY_CLASSES_ROOTTypeLib{FB0E72B9-41D3-46FC-9593-0846ECA9E143}1.0win64]

    @="C:\Program Files\Microsoft Small Business\Business Contact Manager\WinFormsHost.dll"

    See if this helps.

    Thanks

    Vinit [MSFT]

  53. bcmteam says:

    Hi Mike,

    If the other users connected to the database are not admin on the machine or the database, they wont be able to customize BCM account or contact form. You have to be an admin on the DB to achieve this.

    I hope this answers your question.

    Thanks

    -Vinit [MSFT]

  54. GerSch says:

    Please make a blog entry about your mobile phone concept. At this time I think there is no Pocket PC-version of BCM 2010.

    The point for me not to use BCM was, that there was no way to get the project tasks to my Pocket PC on the road. Is there a way for BCM 2010?

    Will there be a mobile version not only for Windows Mobile? What is about BCM for Blackberry, iPhone or Android?

  55. GerSch says:

    When I make a link with Drag & Drop of a project or a project task to OneNote 2010 and than open this link there comes the normal Outlook tasks form, not the project or project task form.

    (One of those issues is still there in BCM 2007. please fix it.)

  56. GerSch says:

    Are there no plannings to connect BCM 2010 with OneNote 2010? Because it is Beta? There is no way to create a company, a contact, a project, a project task and so on in OneNote 2010…

    And between Outlook 2010 and OneNote 2010 it is not the same functionality between Outlook 2007 and OneNote 2007? Because it is Beta?

  57. khowland says:

    BCM 2010 Database Management Tool DMT.

    My understanding is that BCM uses the login credentials of the user to make the database connection.  I have a 2008 server 64bit with SQL 2008 64bit that is a member of my SBS2003 domain.  I installed the BCM 2010 DMT on this server and when adding users I am not prompted for the domain and user name as I would if I install DMT on the SBS2003 box.  Simply the user name and if it can login to the computer, no domain information is requested.  This results in the new users having login credentials requirements that will not match their domain logins and thus cannot make a connection to the BCM database on the Server 2008 box.  ie. SHAREPOINTuser verses OURDOMAINuser.  There must be something I am missing that disables the domain name prompt for new users in the DMT on the server 2008 box.  

    Please advise.

    Kevin

  58. khowland says:

    The old polling interval modification no longer seems to have any effective on database update times.  Is this no longer an issue with the newer database schema in 2010?

  59. khowland says:

    "If database is shared out to other user’s, all business contacts and accounts are opted-out for email auto linking." All users contacts can be autolinked at one point which resolves the glaring shortcoming of this option in a real world environment. However, after this – 1 second or 1 week – when user X adds a contact to customer B, users A-Z will have no access to any email correspondence unless some ridiculous process of selecting all contacts and autolinking them all is completed by each user everyday or multiple times a day to avoid missing communications history. I cannot fathom why this has yet to be addressed.  Can their not be a simple option set that autolinks automatically ALL contacts added the Business Contacts?  

  60. bcmteam says:

    Hi Khowland,

    Yes, you no longer need the polling interval modification as it has been fixed in 2010. Is the auto-linking enabled or you are linking each item manually?

    Could you also explain your scenario in deails? Like how many users are there? How many contacts? etc.

    Does this happen only after you add a user to the database or just by adding a new contact/account?

    Thanks

    -Vinit [MSFT]

  61. khowland says:

    Hey Vinit,

    My test scenario has only 2 users with a shared 2010 database on a 2003 SBS box. 1 user has XP SP3 the other Win7 Pro.  Both are domain users.  Number of contacts is 5300+/-. The issue with email auto-linking is when one user ADDs a new contact/account and sets the email to autolink this apparently is not a database wide setting.  Each user has to go into the account and set the email auto-link option.  Having never used BCM before, this seems to be an issue that was around for all previous versions.  Is it not possible/feasible that when using a "shared" database that changes such as email auto-linking option would be shared as well?  If not every user – we will have 15 once online – would have to run through a routine of opening a contact, selecting email tracking, manage email auto-linking, select all database contacts and hitting OK to make the change globally.  I apologize if there is a way to make this happen automatically with all users and I somehow missed it.  If not, I can not be the first person to find this to be unacceptable in "shared" database environment.  A simple box option that would allow the creator of a new contact to select if that contact email autolinking would apply to all users would suffice.  Thanks again for the response and looking forward to hearing how the BCM team anticipated users dealing with this issue.

  62. quaytech says:

    [V] [15:45:06.5247024]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to UnPublish old OFT forms.

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Contact.BCM.Account’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.Campaign’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.Opportunity’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.Project’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.ProjectTask’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.BusinessNote’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.Campaign’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Contact.BCM.Contact’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.Opportunity’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.PhoneLog’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.Project’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Task.BCM.ProjectTask’

    [V] [15:45:06.5559212]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class=’IPM.Activity.BCM.PhoneCall’

    [V] [15:45:06.5715306]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to delete 0 forms – this is the number of forms found for the message classes above.

    [V] [15:45:06.5715306]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: UnPublishing complete

    [V] [15:45:06.6339682]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [15:45:06.6339682]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [V] [15:45:07.1802972]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [15:45:07.1802972]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [I] [15:45:08.3041740]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread

    [E] [15:45:09.9431610]BCMRes: The client operation failed.

    [E] [15:45:09.9431610]BCMRes:    at Microsoft.Interop.Mapi.CGlobals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)

      at Microsoft.Interop.Mapi.Globals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Folder.InitSubFolders()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Folder.Init()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Folder..ctor(MapiChangeTracker tracker, MsgStore store, Folder parent, Byte[] key, EntryId eid, String displayName, String containerClass, IMAPIFolder imf)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.MsgStore.Init()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.MsgStore..ctor(MapiChangeTracker tracker, IMsgStore ims, Byte[] key, EntryId eid, String displayName, Boolean defaultStore)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.AddMsgStore(Byte[] key, EntryId eid, String displayName, Boolean defaultStore)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.InitMsgStores()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Init()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker..ctor(BackgroundSession session)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.BackgroundSession.Logon(Object data)

      at Microsoft.BusinessSolutions.eCRM.IrisErrorHandling.BCMThreadHelper.WCFunction(Object o)

    [E] [15:45:09.9431610]BCMRes: Object reference not set to an instance of an object.

    [E] [15:45:09.9431610]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.BackgroundInit(Object state)

      at Microsoft.BusinessSolutions.eCRM.IrisErrorHandling.BCMThreadHelper.WCFunction(Object o)

    [E] [15:45:09.9431610]BCMRes: Object reference not set to an instance of an object.

    [E] [15:45:09.9431610]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.DoBackgroundInit(Boolean disabled)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.FireSyncError(Exception ex)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.BackgroundInit(Object state)

      at Microsoft.BusinessSolutions.eCRM.IrisErrorHandling.BCMThreadHelper.WCFunction(Object o)

    [V] [15:45:09.9587704]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 2

    [V] [15:45:10.0992550]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1

    [I] [15:45:10.1460832]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done

    [E] [15:45:15.0162160]BCMRes: Object reference not set to an instance of an object.

    [E] [15:45:15.0162160]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.GetRootFolderList()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.BuildFolderTree()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.EmailTracking_Load(Object sender, EventArgs e)

    [V] [15:45:28.7680974]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff80040102, message:

    [V] [15:45:28.7680974]Iris.Mapi.MessageStore: Business Contact Manager for Outlook does not support this operation.

    [V] [15:45:28.7680974]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiFolder.CreateFolder(FolderType FType, String FolderName, String FolderComment, IMAPIFolder_CreateFolder_Flags Flags)

      at Microsoft.Interop.Mapi.MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>.CreateFolderManaged(MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>* , UInt32 ulFolderType, Char* lpszFolderName, Char* lpszFolderComment, _GUID* lpInterface, UInt32 ulFlags, IMAPIFolder** lppFolder)

    [E] [15:50:30.3158072]BCMRes: Object reference not set to an instance of an object.

    [E] [15:50:30.3158072]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSyncSettings.AddStoreInfo(MAPIFolder folder, String name, String type, String text, List`1 controls, String defaultStoreId)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSyncSettings..ctor(DefaultStoreSync syncManager)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BcmStoreCommon.ConfigureDefaultStoreSync()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutSpace.OutlookContactMirroringSlab.OnAction(String element)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutSpace.OnAction(String slab, String element)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BaseExplorerWrapper.OutSpace_OnAction(String slab, String element)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.OutSpace_OnAction(IRibbonControl c)

    [V] [15:50:45.1854760]BusinessLayer: ReattachOldDatabases: Enter

    [V] [15:50:46.6849384]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: FIRSTUSE: Creating database:MSSampleBusiness

    [V] [15:50:46.6849384]BusinessLayer: Create db DO: server=’TONY01MSSMLBIZ’ dbname=’MSSampleBusiness’ orgname=’MSSampleBusiness’ script1=’C:Program FilesMicrosoft Small BusinessBusiness Contact Manageren-USdb_create_script.sql’

    [V] [15:50:46.6849384]BusinessLayer: Create db: dbname=MSSampleBusiness server=TONY01

    [V] [15:50:46.7161772]BusinessLayer: Create db in C:Documents and SettingsStation 4Local SettingsApplication DataMicrosoftBusiness Contact Manager

    [V] [15:50:49.9962512]BusinessLayer: delete db: dbname=MSSampleBusiness

    [I] [15:50:50.0118706]BusinessLayer: Entering Single User Mode

  63. quaytech says:

    Ooops!…

    Sorry!, I forgot to say what I was posting or anything…

    Anyhooo…. please find above my log for the problem with autolinking…. this log is from the Host of the SQL database…… others are working fine, autolink is all good (????)

    thanks for the help!

  64. eric@vasbinder.com says:

    Hi there,

    When creating a new project in BCM 2010 32 bit (with Office 2010 32 bit), I get the error, "The Operation Failed".  When clicking OK on that error and trying again, I get the error, "A Dialog box is open.  Close it and try again".

    There is no way around this error.  How can I fix it?

  65. Ana Maria says:

    I am attempting to install BCM 2010 beta on a newly installed Win 7 x64 computer where I jsut installed Office 2010 beta (install all option).  I keep getting the install BCM install screen, it appears to install SQL express, then says it needs to reboot to continue.  After rebooting the cycle repeats.

    I have tried to install as Admin but no difference.  Applications does not show anything has installed.

    What is wrong?  How do I install?

  66. Ecurueil says:

    Hi,

    From you post, we read: "This version of Business Contact Manager requires Microsoft Office 2010 Professional Plus Beta".

    Does it mean that BCM 2010 will only be made available with Office Professional Plus? If so, please advise, so I would loose no time with some great tool that unfortunately would not be made available to anyone not qualified for volume licensing…

    Thank your

  67. jspiriti says:

    IN BCM 2010 beta, the new customization is great… An issue that I have is that you have customization to rename accounts and contacts.  Why did you not allow for the same customization for projects?  Would love to be able to rename projects as well, so that we can customize seperate project forms under each new individual name… As it stands, we have to make one big "generic" project form.  Let me know if this is gonna be corrected or if there is a bypass..

    Thanks.

  68. jjacksonesq says:

    I am getting two error messages when I try to install BCM 2010. The first is "Error 1913. Could not update the INI file C:Windowssystem32mapisvc.inf. Verify that the file exists and that you can access it." I looked for the file and it was not there. What do I do now?

    The other is "Cannot continue installing BCM for Microsoft Outlook 2010 (Beta) because the setup program did not install the following component: BCM 2010 English Language Pack. Below is the log file.

    [1/13/2010 9:16 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWAREMicrosoftBusiness Solutions eCRM4.0, InstallPath, Bit32)

    [1/13/2010 9:16 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""

    [1/13/2010 9:16 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SYSTEMCurrentControlSetServicesMSSQL$MSSMLBIZ, DisplayName, Bit32)

    [1/13/2010 9:16 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns "SQL Server (MSSMLBIZ)"

    [1/13/2010 9:16 AM] Boolean ProductIsInstalled(System.String): Found product code {41785C66-90F2-40CE-8CB5-1C94BFC97280} in regPath SOFTWAREMicrosoftWindowsCurrentVersionUninstall{41785C66-90F2-40CE-8CB5-1C94BFC97280}

    [1/13/2010 9:16 AM] Boolean ProductIsInstalled(System.String): Product code {E4B48349-A165-4097-8D78-AC950BD8638E} not found

    [1/13/2010 9:16 AM] Boolean ProductIsInstalled(System.String): Product code {050BF7DA-82C4-416A-8294-7AFEB8ED94E1} not found

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is False

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.Selected=True

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.Installed=True

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.NeedsUpgrade=False

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.PrerequisitesCheckSucceeded=True

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is False

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.Selected=True

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.Installed=True

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.NeedsUpgrade=False

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): this.PrerequisitesCheckSucceeded=True

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is True

    [1/13/2010 9:16 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is True

    [1/13/2010 9:17 AM] Void Install(): Processing application Microsoft SQL Server 2008 Express (MSSMLBIZ); Installed True; UseWizardForUninstall True

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is False

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.Selected=True

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.Installed=True

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.NeedsUpgrade=False

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.PrerequisitesCheckSucceeded=True

    [1/13/2010 9:17 AM] Void Install(): Processing application Microsoft Chart Controls for Microsoft .NET Framework 3.5; Installed True; UseWizardForUninstall False

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is False

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.Selected=True

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.Installed=True

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.NeedsUpgrade=False

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): this.PrerequisitesCheckSucceeded=True

    [1/13/2010 9:17 AM] Void Install(): Processing application Business Contact Manager for Microsoft Outlook 2010; Installed False; UseWizardForUninstall True

    [1/13/2010 9:17 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is True

    [1/13/2010 9:17 AM] Void Install(): Calling BCM’s PreInstall() hook.

    [1/13/2010 9:20 AM] Void Install(): PreInstall() returned false. Hook’s log file is: C:UsersJohnAppDataLocalTempBCMbcmhooktmpEFF5.log

    [1/13/2010 9:20 AM] Void Install(): Processing application Business Contact Manager for Microsoft Outlook 2010 English Language Pack; Installed False; UseWizardForUninstall True

    [1/13/2010 9:20 AM] Boolean ShouldApplicationBeInstalled(): bShouldApplicationBeInstalled is True

    [1/13/2010 9:20 AM] Boolean IsMsiExecBusy(): _MSIExecute mutex cannot be opened – not present.

    [1/13/2010 9:20 AM] Int32 RunProcess(System.String, System.String): msiexec.exe  /i "C:UsersJohnAppDataLocaltempBcmSetup.en-USLangPack.en-USMSSMLBIZLPK.msi" /qn REBOOT=ReallySuppress INSTALLDIR="C:Program FilesMicrosoft Small Business" BOOTSTRAPPED=1 ALLUSERS=1 ARPSYSTEMCOMPONENT=1  /l*vx "C:UsersJohnAppDataLocalTempBCMLPen-USwizinstalltmpF209.log"

    [1/13/2010 9:20 AM] Int32 RunProcess(System.String, System.String): Returning 1603

    [1/13/2010 9:20 AM] Void Install(): App LangPack install returned 1603

  69. bcmteam says:

    Hi Ana Maria,

    Could you please send a frown in Office with your email information and someone from support with contact you.

    Thanks

    -Vinit [MSFT]

  70. bcmteam says:

    Hi jjacksonesq,

    The mapisvc.inf file should exist after Outlook installation. Is outlook working fine?

    Thanks

    -Vinit [MSFT]

  71. khowland says:

    In my case the PC i was installing BCM 2010 on was on a domain controller with the desktop (where I had located the install) being a redirected folder ie. the desktop to the server.  This caused various issues depending on what OS.  XP results differed from Win7 results.  Must install from local drive or USB for successful installation.  Just my experience, maybe not yours.

  72. jjacksonesq says:

    Vint

    Outlook 2010 seems to be working fine.

  73. Mike005 says:

    Hello,

    I can no longer run reports.  I tried uninstalling and reinstalling BCM with no luck.  Below is the error msg I am receiving:

    Business Contact Manager for Outlook was unable to connect to the database and extract data for the report. Please reconnect to the database and re-launch this report. If that does not work you may have to restart or reinstall BCM. Details: This parameter does not yet have a valid data type

    Thanks,

    Mike

  74. smeghead says:

    Hi,

    Was using 2007 with BCM, downloaded office 2010 beta as wanted to be able to change the layout of the BCM form, various errors, removed 2007 and reinstalled 2010 from scratch, all works now except BCM. When click on the BCM link in outlook get this error:

    "An unexpected error has occured. MAPI was unable to load the information service BCMMS.DLL. Be sure the service is correctly installed and configured."

    Running windows 7 on a new machine

    david

  75. smeghead says:

    Reinstalled just outlook 2010 and don’t get the error above now, new error instead. Open outlook 2010, after a few seconds a box pops up:

    "Business Contact Manager database cannot be loaded.

    Wrong database version 3.0.5625.0. Please migrate your Business Manager database

    Do you want to change the database configuration?"

    If I hit ‘OK’, system appears to hang, guess it pointing to my 07 database, how do I migrate?

    thanks

    david

  76. ChrisJax says:

    I cannot for the life of me get BCM to install.  I have unistalled and reinstalled the program, it won’t show in my addins.  I get the sql 2008 error, if I delete the download and restart, I sometimes get an installation, but it never shows up in outlook.  I have followed the advice on the page, I can’t get it to work.  

  77. bcmteam says:

    Hi ChrisJax,

    Could you please send a frown with your contact information? Someone from the support team will get in touch with you as soon as possible.

    Thanks

    Vinit [MSFT]

  78. bcmteam says:

    Hi Mike,

    There might me some customized field value which is causing report module to fail to retrieve data out of database. We have seen similiar issues reported by other customers and will be fixing it in our future releases. Also, could turn on logging ( by going to backstage–>Business Contact Manager –>Turn on logging) and repro the problem? please post the error log here.

    Thanks

    Vinit [MSFT]

  79. bcmteam says:

    Hi Smeghead,

    Are you able to create a fresh new BCM 2010 database? If yes can you turn on logging ( see the instructions above), go to backstage and select create or select database under Manage Database and try connecting to your V3 database?

    Then could you please post the error logs?

    Thanks

    -Vinit [MSFT]

  80. mzemelis says:

    I can’t install BCM 2010 everytime I select to create a new database I receive the following error message:

    Cannot create a new database. The operation has been rolled back. Please make sure the database service is running.

  81. bcmteam says:

    Hi Mzemelis,

    Could you please turn on logging by typing regedit on the run command prompt and go to the following key

    HKEY_CURRENT_USERSoftwareMicrosoftBusiness Solutions eCRM ?

    Under the key change the value for BCMLogging to 255 (Decimal).

    Then try creating a new database. After if fails go to C:Users"Username"AppDataLocalMicrosoftBusiness Contact ManagerLogsBCM.log and find the error message when Database fails and post it here

    Thanks

    Vinit [MSFT]

  82. Mike005 says:

    Vinit,

    Here is the error log after running the report.  

    [V] [11:34:08.6126796]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Start Logging

    [V] [11:34:16.9861586]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

    [V] [11:34:16.9861586]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

    [I] [11:34:18.2142288]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread

    [V] [11:34:18.2192291]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 3

    [V] [11:34:18.2842328]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 2

    [V] [11:34:18.3152346]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1

    [I] [11:34:18.3502366]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done

    [V] [11:34:20.3953536]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff80040102, message:

    [V] [11:34:20.3963536]Iris.Mapi.MessageStore: Business Contact Manager for Outlook does not support this operation.

    [V] [11:34:20.3983537]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiFolder.CreateFolder(FolderType FType, String FolderName, String FolderComment, IMAPIFolder_CreateFolder_Flags Flags)

      at Microsoft.Interop.Mapi.MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>.CreateFolderManaged(MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>* , UInt32 ulFolderType, Char* lpszFolderName, Char* lpszFolderComment, _GUID* lpInterface, UInt32 ulFlags, IMAPIFolder** lppFolder)

    [V] [11:34:26.6897136]Microsoft.BusinessSolutions.eCRM.Reports2: UIReportRun.Run Called (0)

    [V] [11:34:26.7047145]Microsoft.BusinessSolutions.eCRM.Reports2: UIReportRun.OnAsyncWork Called startedReports:1 ThreadId:6

    [V] [11:34:26.7597176]Microsoft.BusinessSolutions.eCRM.Reports2: ReportInstance.FetchData called

    [V] [11:34:33.9401283]Microsoft.BusinessSolutions.eCRM.Reports2: ReportInstance.FetchData called

    [E] [11:34:34.1311392]Microsoft.BusinessSolutions.eCRM.Reports2: This parameter does not yet have a valid data type

    [E] [11:34:34.1411398]BCMRes: This parameter does not yet have a valid data type

    [E] [11:34:34.1411398]BCMRes:    at Microsoft.BusinessSolutions.eCRM.Reports2.ConversionUtils.GetReportColumnDataTypeFromUserFieldTypeID(Int32 idUserFieldDataType)

      at Microsoft.BusinessSolutions.eCRM.Reports2.UserFieldsAdapter.CopyUserFieldsData()

      at Microsoft.BusinessSolutions.eCRM.Reports2.UserFieldsAdapter.AddUserFieldsInfo(DataSet datasetReportParam, ReportInstance reportInstanceParam, BCMEntityType[] bcmEntityTypesParam)

      at Microsoft.BusinessSolutions.eCRM.Reports2.Report.FetchData(BcmDataStore bcmDataStore, String sqlConnectionString, ReportPreRunCustomizations& reportPreRunCustomizations)

      at Microsoft.BusinessSolutions.eCRM.Reports2.Report.Run(BcmDataStore bcmDataStore, String sqlConnectionString, ReportPreRunCustomizations reportPreRunCustomizations, ReportDocument reportDocument, ReportArgs& reportArgs, Boolean firstRun)

      at Microsoft.BusinessSolutions.eCRM.Reports2.ReportRun.Run()

      at Microsoft.BusinessSolutions.eCRM.Reports2.UIReportRun.OnAsyncWork()

    [E] [11:34:34.1621410]Microsoft.BusinessSolutions.eCRM.Reports2: This parameter does not yet have a valid data type

    Thanks,

    Mike

  83. jjacksonesq says:

    Vinit,

    I am still having problems with BCM 2010. Outlook 2010 seems to be working fine. BCM 2010 will not intall on my system.

    I get the following messages:

    Business Contact Manager for Outlook 2007 SP1

    Error 1327 Invalid Drive: J:

    Here is the log:

    === Verbose logging started: 1/20/2010  15:03:55  Build type: SHIP UNICODE 4.05.6002.00  Calling process: C:WindowsSystem32msiexec.exe ===

    MSI (c) (A8:48) [15:03:55:678]: Resetting cached policy values

    MSI (c) (A8:48) [15:03:55:678]: Machine policy value ‘Debug’ is 0

    MSI (c) (A8:48) [15:03:55:678]: ******* RunEngine:

              ******* Product: C:UsersJohnAppDataLocaltempBcmSetup.en-USLangPack.en-USMSSMLBIZLPK.msi

              ******* Action:

              ******* CommandLine: **********

    MSI (c) (A8:48) [15:03:55:679]: Client-side and UI is none or basic: Running entire install on the server.

    MSI (c) (A8:48) [15:03:55:679]: Grabbed execution mutex.

    MSI (c) (A8:48) [15:03:55:725]: Cloaking enabled.

    MSI (c) (A8:48) [15:03:55:725]: Attempting to enable all disabled privileges before calling Install on Server

    MSI (c) (A8:48) [15:03:55:733]: Incrementing counter to disable shutdown. Counter after increment: 0

    MSI (s) (A0:98) [15:03:55:891]: Running installation inside multi-package transaction C:UsersJohnAppDataLocaltempBcmSetup.en-USLangPack.en-USMSSMLBIZLPK.msi

    MSI (s) (A0:98) [15:03:55:891]: Grabbed execution mutex.

    MSI (s) (A0:0C) [15:03:55:915]: Resetting cached policy values

    MSI (s) (A0:0C) [15:03:55:915]: Machine policy value ‘Debug’ is 0

    MSI (s) (A0:0C) [15:03:55:915]: ******* RunEngine:

              ******* Product: C:UsersJohnAppDataLocaltempBcmSetup.en-USLangPack.en-USMSSMLBIZLPK.msi

              ******* Action:

              ******* CommandLine: **********

    MSI (s) (A0:0C) [15:03:56:015]: Machine policy value ‘DisableUserInstalls’ is 0

    MSI (s) (A0:0C) [15:03:56:016]: Setting cached product context: User non-assigned for product: 08F7D36D3C4CABB40BD73028FC12F5DC

    MSI (s) (A0:0C) [15:03:56:016]: Using cached product context: User non-assigned for product: 08F7D36D3C4CABB40BD73028FC12F5DC

    MSI (s) (A0:0C) [15:03:56:016]: Setting cached product context: User non-assigned for product: 0B222A02C23E35C44B2FFE46138B7105

    MSI (s) (A0:0C) [15:03:56:016]: Using cached product context: User non-assigned for product: 0B222A02C23E35C44B2FFE46138B7105

    MSI (s) (A0:0C) [15:03:56:036]: Setting cached product context: User non-assigned for product: 71C2D678E362DF347A2E4324E8282F93

    MSI (s) (A0:0C) [15:03:56:036]: Using cached product context: User non-assigned for product: 71C2D678E362DF347A2E4324E8282F93

    MSI (s) (A0:0C) [15:03:56:054]: Setting cached product context: User non-assigned for product: 74A8021980D597C489F6911349F015BB

    MSI (s) (A0:0C) [15:03:56:054]: Using cached product context: User non-assigned for product: 74A8021980D597C489F6911349F015BB

    MSI (s) (A0:0C) [15:03:56:054]: Setting cached product context: User non-assigned for product: 960228E9039B57C4AAD3E3C36DE24E99

    MSI (s) (A0:0C) [15:03:56:054]: Using cached product context: User non-assigned for product: 960228E9039B57C4AAD3E3C36DE24E99

    MSI (s) (A0:0C) [15:03:56:055]: Setting cached product context: User non-assigned for product: 9D1D7EAC497396144BDD69A4BD5C43EE

    MSI (s) (A0:0C) [15:03:56:055]: Using cached product context: User non-assigned for product: 9D1D7EAC497396144BDD69A4BD5C43EE

    MSI (s) (A0:0C) [15:03:56:056]: Setting cached product context: User non-assigned for product: A3B0C127E8E3B5448BE15661998B9754

    MSI (s) (A0:0C) [15:03:56:056]: Using cached product context: User non-assigned for product: A3B0C127E8E3B5448BE15661998B9754

    MSI (s) (A0:0C) [15:03:56:056]: Setting cached product context: User non-assigned for product: B605F0D21E502944E856AF314A7EA712

    MSI (s) (A0:0C) [15:03:56:056]: Using cached product context: User non-assigned for product: B605F0D21E502944E856AF314A7EA712

    MSI (s) (A0:0C) [15:03:56:067]: Setting cached product context: machine assigned for product: 00002105501100000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:077]: Using cached product context: machine assigned for product: 00002105501100000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:111]: Setting cached product context: machine assigned for product: 00002109511090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:111]: Using cached product context: machine assigned for product: 00002109511090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:111]: Setting cached product context: machine assigned for product: 00002109610090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:111]: Using cached product context: machine assigned for product: 00002109610090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:147]: Setting cached product context: machine assigned for product: 00002109810090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:161]: Using cached product context: machine assigned for product: 00002109810090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:161]: Setting cached product context: machine assigned for product: 00002109910090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:161]: Using cached product context: machine assigned for product: 00002109910090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:162]: Setting cached product context: machine assigned for product: 00002109A10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:162]: Using cached product context: machine assigned for product: 00002109A10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:162]: Setting cached product context: machine assigned for product: 00002109B10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:163]: Using cached product context: machine assigned for product: 00002109B10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:163]: Setting cached product context: machine assigned for product: 00002109C20090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:163]: Using cached product context: machine assigned for product: 00002109C20090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:163]: Setting cached product context: machine assigned for product: 00002109E60090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:163]: Using cached product context: machine assigned for product: 00002109E60090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:164]: Setting cached product context: machine assigned for product: 00002109F10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:164]: Using cached product context: machine assigned for product: 00002109F10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:164]: Setting cached product context: machine assigned for product: 00002109F100A0C00000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:164]: Using cached product context: machine assigned for product: 00002109F100A0C00000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:164]: Setting cached product context: machine assigned for product: 00002109F100C0400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:165]: Using cached product context: machine assigned for product: 00002109F100C0400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:165]: Setting cached product context: machine assigned for product: 00002119AC0000000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:165]: Using cached product context: machine assigned for product: 00002119AC0000000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:221]: Setting cached product context: machine assigned for product: 00002159221090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:501]: Using cached product context: machine assigned for product: 00002159221090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:501]: Setting cached product context: machine assigned for product: 000021599B0090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:501]: Using cached product context: machine assigned for product: 000021599B0090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:527]: Setting cached product context: machine assigned for product: 000041021A0090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:571]: Using cached product context: machine assigned for product: 000041021A0090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:571]: Setting cached product context: machine assigned for product: 00004102510090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:571]: Using cached product context: machine assigned for product: 00004102510090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:610]: Setting cached product context: machine assigned for product: 00004102511090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:610]: Using cached product context: machine assigned for product: 00004102511090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:647]: Setting cached product context: machine assigned for product: 00004102610090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:662]: Using cached product context: machine assigned for product: 00004102610090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:677]: Setting cached product context: machine assigned for product: 00004102711090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:677]: Using cached product context: machine assigned for product: 00004102711090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:713]: Setting cached product context: machine assigned for product: 00004102810090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:714]: Using cached product context: machine assigned for product: 00004102810090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:731]: Setting cached product context: machine assigned for product: 00004102910090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:731]: Using cached product context: machine assigned for product: 00004102910090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:732]: Setting cached product context: machine assigned for product: 00004102A10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:732]: Using cached product context: machine assigned for product: 00004102A10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:733]: Setting cached product context: machine assigned for product: 00004102A11000000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:733]: Using cached product context: machine assigned for product: 00004102A11000000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:733]: Setting cached product context: machine assigned for product: 00004102B10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:733]: Using cached product context: machine assigned for product: 00004102B10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:737]: Setting cached product context: machine assigned for product: 00004102C20090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:737]: Using cached product context: machine assigned for product: 00004102C20090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:737]: Setting cached product context: machine assigned for product: 00004102D30000000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:747]: Using cached product context: machine assigned for product: 00004102D30000000000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:759]: Setting cached product context: machine assigned for product: 00004102E60090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:772]: Using cached product context: machine assigned for product: 00004102E60090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:787]: Setting cached product context: machine assigned for product: 00004102F10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:787]: Using cached product context: machine assigned for product: 00004102F10090400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:787]: Setting cached product context: machine assigned for product: 00004102F100A0C00000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:788]: Using cached product context: machine assigned for product: 00004102F100A0C00000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:802]: Setting cached product context: machine assigned for product: 00004102F100C0400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:803]: Using cached product context: machine assigned for product: 00004102F100C0400000000000F01FEC

    MSI (s) (A0:0C) [15:03:56:803]: Setting cached product context: machine assigned for product: 0719C4EC715FBE245ABC1FD66E0113A5

    MSI (s) (A0:0C) [15:03:56:803]: Using cached product context: machine assigned for product: 0719C4EC715FBE245ABC1FD66E0113A5

    MSI (s) (A0:0C) [15:03:56:804]: Setting cached product context: machine assigned for product: 08A6F3A53197E574B86974A759C2AF34

    MSI (s) (A0:0C) [15:03:56:804]: Using cached product context: machine assigned for product: 08A6F3A53197E574B86974A759C2AF34

    MSI (s) (A0:0C) [15:03:56:804]: Setting cached product context: machine assigned for product: 0B5EE0CABF8AA0D4FA30E2CD15F848B1

    MSI (s) (A0:0C) [15:03:56:804]: Using cached product context: machine assigned for product: 0B5EE0CABF8AA0D4FA30E2CD15F848B1

    MSI (s) (A0:0C) [15:03:56:804]: Setting cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581

    MSI (s) (A0:0C) [15:03:56:804]: Using cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581

    MSI (s) (A0:0C) [15:03:56:805]: Setting cached product context: machine assigned for product: 0E23E40C6140D434FA9B96967D309AFE

    MSI (s) (A0:0C) [15:03:56:805]: Using cached product context: machine assigned for product: 0E23E40C6140D434FA9B96967D309AFE

    MSI (s) (A0:0C) [15:03:56:807]: Setting cached product context: machine assigned for product: 143D939A40A5A0E4BB55E3563B6834D2

    MSI (s) (A0:0C) [15:03:56:807]: Using cached product context: machine assigned for product: 143D939A40A5A0E4BB55E3563B6834D2

    MSI (s) (A0:0C) [15:03:56:813]: Setting cached product context: machine assigned for product: 162AD4AB06BC09642B204499D8CF9668

    MSI (s) (A0:0C) [15:03:56:813]: Using cached product context: machine assigned for product: 162AD4AB06BC09642B204499D8CF9668

    MSI (s) (A0:0C) [15:03:56:814]: Setting cached product context: machine assigned for product: 18555481990E8AB4CBB63FB4F26006C0

    MSI (s) (A0:0C) [15:03:56:814]: Using cached product context: machine assigned for product: 18555481990E8AB4CBB63FB4F26006C0

    MSI (s) (A0:0C) [15:03:56:819]: Setting cached product context: machine assigned for product: 1A8F9E8BD4F95D34BA6DD10F76AF4A96

    MSI (s) (A0:0C) [15:03:56:819]: Using cached product context: machine assigned for product: 1A8F9E8BD4F95D34BA6DD10F76AF4A96

    MSI (s) (A0:0C) [15:03:56:820]: Setting cached product context: machine assigned for product: 1CB5DF8CFE2951C4299A9FCAF71689F5

    MSI (s) (A0:0C) [15:03:56:820]: Using cached product context: machine assigned for product: 1CB5DF8CFE2951C4299A9FCAF71689F5

    MSI (s) (A0:0C) [15:03:56:822]: Setting cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B

    MSI (s) (A0:0C) [15:03:56:822]: Using cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B

    MSI (s) (A0:0C) [15:03:56:822]: Setting cached product context: machine assigned for product: 1F9ACB2AC6655084791DF7CD39837632

    MSI (s) (A0:0C) [15:03:56:822]: Using cached product context: machine assigned for product: 1F9ACB2AC6655084791DF7CD39837632

    MSI (s) (A0:0C) [15:03:56:823]: Setting cached product context: machine assigned for product: 26DDC2EC4210AC63483DF9D4FCC5B59D

    MSI (s) (A0:0C) [15:03:56:823]: Using cached product context: machine assigned for product: 26DDC2EC4210AC63483DF9D4FCC5B59D

    MSI (s) (A0:0C) [15:03:56:823]: Setting cached product context: machine assigned for product: 26FCC409D8185764CB673DE73B999F71

    MSI (s) (A0:0C) [15:03:56:823]: Using cached product context: machine assigned for product: 26FCC409D8185764CB673DE73B999F71

    MSI (s) (A0:0C) [15:03:56:823]: Setting cached product context: machine assigned for product: 295FE304B3594974CBFECEBA38C50259

    MSI (s) (A0:0C) [15:03:56:824]: Using cached product context: machine assigned for product: 295FE304B3594974CBFECEBA38C50259

    MSI (s) (A0:0C) [15:03:56:824]: Setting cached product context: machine assigned for product: 2AF35C02703417649AF349362BD9CF1F

    MSI (s) (A0:0C) [15:03:56:824]: Using cached product context: machine assigned for product: 2AF35C02703417649AF349362BD9CF1F

    MSI (s) (A0:0C) [15:03:56:825]: Setting cached product context: machine assigned for product: 2C47C6C2F24063D47B0BC035F8FC10BA

    MSI (s) (A0:0C) [15:03:56:825]: Using cached product context: machine assigned for product: 2C47C6C2F24063D47B0BC035F8FC10BA

    MSI (s) (A0:0C) [15:03:56:833]: Setting cached product context: machine assigned for product: 2E43F6A45E9061642B72A4624A886A9F

    MSI (s) (A0:0C) [15:03:56:834]: Using cached product context: machine assigned for product: 2E43F6A45E9061642B72A4624A886A9F

    MSI (s) (A0:0C) [15:03:56:834]: Setting cached product context: machine assigned for product: 30A4452B0D01E5E4AB963026FF2CD081

    MSI (s) (A0:0C) [15:03:56:834]: Using cached product context: machine assigned for product: 30A4452B0D01E5E4AB963026FF2CD081

    MSI (s) (A0:0C) [15:03:56:834]: Setting cached product context: machine assigned for product: 32178270CA8BEC143864D37727543CB5

    MSI (s) (A0:0C) [15:03:56:834]: Using cached product context: machine assigned for product: 32178270CA8BEC143864D37727543CB5

    MSI (s) (A0:0C) [15:03:56:835]: Setting cached product context: machine assigned for product: 34CE1E53CF4DA4E4AA3B02DD2AE7B80B

    MSI (s) (A0:0C) [15:03:56:835]: Using cached product context: machine assigned for product: 34CE1E53CF4DA4E4AA3B02DD2AE7B80B

    MSI (s) (A0:0C) [15:03:56:835]: Setting cached product context: machine assigned for product: 38345CA31D13709469B11BC2BBD1A08E

    MSI (s) (A0:0C) [15:03:56:835]: Using cached product context: machine assigned for product: 38345CA31D13709469B11BC2BBD1A08E

    MSI (s) (A0:0C) [15:03:56:836]: Setting cached product context: machine assigned for product: 393793D005B925c4485D773E4482F978

    MSI (s) (A0:0C) [15:03:56:836]: Using cached product context: machine assigned for product: 393793D005B925c4485D773E4482F978

    MSI (s) (A0:0C) [15:03:56:836]: Setting cached product context: machine assigned for product: 39ED4DAD83493284EAE5391AEB48F60E

    MSI (s) (A0:0C) [15:03:56:837]: Using cached product context: machine assigned for product: 39ED4DAD83493284EAE5391AEB48F60E

    MSI (s) (A0:0C) [15:03:56:837]: Setting cached product context: machine assigned for product: 3BA0E9862B05A5E4D9ECD69A5FEB3141

    MSI (s) (A0:0C) [15:03:56:837]: Using cached product context: machine assigned for product: 3BA0E9862B05A5E4D9ECD69A5FEB3141

    MSI (s) (A0:0C) [15:03:56:837]: Setting cached product context: machine assigned for product: 3CA2485D7C95DDD4BB3345EF45D43BAD

    MSI (s) (A0:0C) [15:03:56:837]: Using cached product context: machine assigned for product: 3CA2485D7C95DDD4BB3345EF45D43BAD

    MSI (s) (A0:0C) [15:03:56:838]: Setting cached product context: machine assigned for product: 3CB12EFA3EBABB248812FCC6BBA1DA0F

    MSI (s) (A0:0C) [15:03:56:838]: Using cached product context: machine assigned for product: 3CB12EFA3EBABB248812FCC6BBA1DA0F

    MSI (s) (A0:0C) [15:03:56:838]: Setting cached product context: machine assigned for product: 3CF77C517318E5A4F8185F9540D56D0B

    MSI (s) (A0:0C) [15:03:56:838]: Using cached product context: machine assigned for product: 3CF77C517318E5A4F8185F9540D56D0B

    MSI (s) (A0:0C) [15:03:56:839]: Setting cached product context: machine assigned for product: 3e43b73803c7c394f8a6b2f0402e19c2

    MSI (s) (A0:0C) [15:03:56:839]: Using cached product context: machine assigned for product: 3e43b73803c7c394f8a6b2f0402e19c2

    MSI (s) (A0:0C) [15:03:56:866]: Setting cached product context: machine assigned for product: 40B50DB133A7A9047A411613364E9153

    MSI (s) (A0:0C) [15:03:56:879]: Using cached product context: machine assigned for product: 40B50DB133A7A9047A411613364E9153

    MSI (s) (A0:0C) [15:03:56:880]: Setting cached product context: machine assigned for product: 41EAEC98F0DDE84459455187E19CBD42

    MSI (s) (A0:0C) [15:03:56:880]: Using cached product context: machine assigned for product: 41EAEC98F0DDE84459455187E19CBD42

    MSI (s) (A0:0C) [15:03:56:880]: Setting cached product context: machine assigned for product: 44844A015644E654C87908DB4D6F8854

    MSI (s) (A0:0C) [15:03:56:881]: Using cached product context: machine assigned for product: 44844A015644E654C87908DB4D6F8854

    MSI (s) (A0:0C) [15:03:56:881]: Setting cached product context: machine assigned for product: 471FC3EAC2786C649B6F0C95F3B37C8B

    MSI (s) (A0:0C) [15:03:56:881]: Using cached product context: machine assigned for product: 471FC3EAC2786C649B6F0C95F3B37C8B

    MSI (s) (A0:0C) [15:03:56:881]: Setting cached product context: machine assigned for product: 4AFCE782A91734120AB96D1AD25EE404

    MSI (s) (A0:0C) [15:03:56:881]: Using cached product context: machine assigned for product: 4AFCE782A91734120AB96D1AD25EE404

    MSI (s) (A0:0C) [15:03:56:882]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120621FF

    MSI (s) (A0:0C) [15:03:56:882]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120621FF

    MSI (s) (A0:0C) [15:03:56:883]: Setting cached product context: machine assigned for product: 4F56621B39E44BA47BCF7350B3256492

    MSI (s) (A0:0C) [15:03:56:883]: Using cached product context: machine assigned for product: 4F56621B39E44BA47BCF7350B3256492

    MSI (s) (A0:0C) [15:03:56:883]: Setting cached product context: machine assigned for product: 52E4407E830367A4094643A40C8340E3

    MSI (s) (A0:0C) [15:03:56:884]: Using cached product context: machine assigned for product: 52E4407E830367A4094643A40C8340E3

    MSI (s) (A0:0C) [15:03:56:884]: Setting cached product context: machine assigned for product: 54BCCA2436330E74499E0F70C48CCB65

    MSI (s) (A0:0C) [15:03:56:884]: Using cached product context: machine assigned for product: 54BCCA2436330E74499E0F70C48CCB65

    MSI (s) (A0:0C) [15:03:56:884]: Setting cached product context: machine assigned for product: 55EEFB3E2E930EB49B6698EF8583221C

    MSI (s) (A0:0C) [15:03:56:884]: Using cached product context: machine assigned for product: 55EEFB3E2E930EB49B6698EF8583221C

    MSI (s) (A0:0C) [15:03:56:885]: Setting cached product context: machine assigned for product: 5A4405D38B790C549B65BB3267651988

    MSI (s) (A0:0C) [15:03:56:930]: Using cached product context: machine assigned for product: 5A4405D38B790C549B65BB3267651988

    MSI (s) (A0:0C) [15:03:56:931]: Setting cached product context: machine assigned for product: 5B749D1A013731F4AAD445A55AB3187F

    MSI (s) (A0:0C) [15:03:56:931]: Using cached product context: machine assigned for product: 5B749D1A013731F4AAD445A55AB3187F

    MSI (s) (A0:0C) [15:03:56:937]: Setting cached product context: machine assigned for product: 5C77E691425F05B4DBA1C212EE9E8B7F

    MSI (s) (A0:0C) [15:03:56:956]: Using cached product context: machine assigned for product: 5C77E691425F05B4DBA1C212EE9E8B7F

    MSI (s) (A0:0C) [15:03:56:956]: Setting cached product context: machine assigned for product: 5E1F9BD7BCA9D0147ACDA7D320C30E54

    MSI (s) (A0:0C) [15:03:56:956]: Using cached product context: machine assigned for product: 5E1F9BD7BCA9D0147ACDA7D320C30E54

    MSI (s) (A0:0C) [15:03:56:956]: Setting cached product context: machine assigned for product: 5FB59E8CF70C89D4BB245FF89CB80CE3

    MSI (s) (A0:0C) [15:03:56:956]: Using cached product context: machine assigned for product: 5FB59E8CF70C89D4BB245FF89CB80CE3

    MSI (s) (A0:0C) [15:03:56:957]: Setting cached product context: machine assigned for product: 6030E61781384634B8F8C04C9E73B6CA

    MSI (s) (A0:0C) [15:03:56:957]: Using cached product context: machine assigned for product: 6030E61781384634B8F8C04C9E73B6CA

    MSI (s) (A0:0C) [15:03:56:957]: Setting cached product context: machine assigned for product: 652D325CD31366843BA63FED252864FE

    MSI (s) (A0:0C) [15:03:56:957]: Using cached product context: machine assigned for product: 652D325CD31366843BA63FED252864FE

    MSI (s) (A0:0C) [15:03:56:958]: Setting cached product context: machine assigned for product: 66C587142F09EC04C85BC149FB9C2708

    MSI (s) (A0:0C) [15:03:56:958]: Using cached product context: machine assigned for product: 66C587142F09EC04C85BC149FB9C2708

    MSI (s) (A0:0C) [15:03:56:959]: Setting cached product context: machine assigned for product: 68AB67CA3301004F7706000000000040

    MSI (s) (A0:0C) [15:03:56:959]: Using cached product context: machine assigned for product: 68AB67CA3301004F7706000000000040

    MSI (s) (A0:0C) [15:03:56:959]: Setting cached product context: machine assigned for product: 68AB67CA7DA73301B7449A0200000010

    MSI (s) (A0:0C) [15:03:56:959]: Using cached product context: machine assigned for product: 68AB67CA7DA73301B7449A0200000010

    MSI (s) (A0:0C) [15:03:56:960]: Setting cached product context: machine assigned for product: 68AB67CA7DA746454382090000000040

    MSI (s) (A0:0C) [15:03:56:960]: Using cached product context: machine assigned for product: 68AB67CA7DA746454382090000000040

    MSI (s) (A0:0C) [15:03:56:960]: Setting cached product context: machine assigned for product: 695032265E7381643A92D0125F928AF6

    MSI (s) (A0:0C) [15:03:56:960]: Using cached product context: machine assigned for product: 695032265E7381643A92D0125F928AF6

    MSI (s) (A0:0C) [15:03:56:982]: Setting cached product context: machine assigned for product: 6BA4943F00966C14FA7528636228E78D

    MSI (s) (A0:0C) [15:03:56:983]: Using cached product context: machine assigned for product: 6BA4943F00966C14FA7528636228E78D

    MSI (s) (A0:0C) [15:03:56:983]: Setting cached product context: machine assigned for product: 6D5E4E6D39674BB459AB123FF8FAEE09

    MSI (s) (A0:0C) [15:03:56:983]: Using cached product context: machine assigned for product: 6D5E4E6D39674BB459AB123FF8FAEE09

    MSI (s) (A0:0C) [15:03:56:983]: Setting cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE

    MSI (s) (A0:0C) [15:03:56:983]: Using cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE

    MSI (s) (A0:0C) [15:03:56:984]: Setting cached product context: machine assigned for product: 6F68685ADDA2CCB499D613F1A093FB56

    MSI (s) (A0:0C) [15:03:56:984]: Using cached product context: machine assigned for product: 6F68685ADDA2CCB499D613F1A093FB56

    MSI (s) (A0:0C) [15:03:56:984]: Setting cached product context: machine assigned for product: 715EC04E24D08914694B8C32B252E75B

    MSI (s) (A0:0C) [15:03:56:985]: Using cached product context: machine assigned for product: 715EC04E24D08914694B8C32B252E75B

    MSI (s) (A0:0C) [15:03:56:985]: Setting cached product context: machine assigned for product: 77F733D8F7EB2A147ABC5D6AF37D40B9

    MSI (s) (A0:0C) [15:03:56:985]: Using cached product context: machine assigned for product: 77F733D8F7EB2A147ABC5D6AF37D40B9

    MSI (s) (A0:0C) [15:03:56:985]: Setting cached product context: machine assigned for product: 788E47A8F0F87104FA35BC4A2211AA5A

    MSI (s) (A0:0C) [15:03:56:986]: Using cached product context: machine assigned for product: 788E47A8F0F87104FA35BC4A2211AA5A

    MSI (s) (A0:0C) [15:03:56:986]: Setting cached product context: machine assigned for product: 7CFCFF386C886c14782559A85423C528

    MSI (s) (A0:0C) [15:03:56:998]: Using cached product context: machine assigned for product: 7CFCFF386C886c14782559A85423C528

    MSI (s) (A0:0C) [15:03:56:998]: Setting cached product context: machine assigned for product: 7E577B2224C65CF4E801A9E52375DB49

    MSI (s) (A0:0C) [15:03:56:998]: Using cached product context: machine assigned for product: 7E577B2224C65CF4E801A9E52375DB49

    MSI (s) (A0:0C) [15:03:57:029]: Setting cached product context: machine assigned for product: 801AEE179C9018D4F82A4DC807862124

    MSI (s) (A0:0C) [15:03:57:029]: Using cached product context: machine assigned for product: 801AEE179C9018D4F82A4DC807862124

    MSI (s) (A0:0C) [15:03:57:054]: Setting cached product context: machine assigned for product: 80508A3D38DC3AC4681719A4B17CB816

    MSI (s) (A0:0C) [15:03:57:054]: Using cached product context: machine assigned for product: 80508A3D38DC3AC4681719A4B17CB816

    MSI (s) (A0:0C) [15:03:57:054]: Setting cached product context: machine assigned for product: 868D758B0B8FEE34CBB29D5EDE122F73

    MSI (s) (A0:0C) [15:03:57:056]: Using cached product context: machine assigned for product: 868D758B0B8FEE34CBB29D5EDE122F73

    MSI (s) (A0:0C) [15:03:57:057]: Setting cached product context: machine assigned for product: 8A0F842331866D117AB7000B0D610000

    MSI (s) (A0:0C) [15:03:57:071]: Using cached product context: machine assigned for product: 8A0F842331866D117AB7000B0D610000

    MSI (s) (A0:0C) [15:03:57:071]: Setting cached product context: machine assigned for product: 8A0F842331866D117AB7000B0D610007

    MSI (s) (A0:0C) [15:03:57:071]: Using cached product context: machine assigned for product: 8A0F842331866D117AB7000B0D610007

    MSI (s) (A0:0C) [15:03:57:072]: Setting cached product context: machine assigned for product: 8AC5865747B0BB54C94647A4F07BE9CD

    MSI (s) (A0:0C) [15:03:57:072]: Using cached product context: machine assigned for product: 8AC5865747B0BB54C94647A4F07BE9CD

    MSI (s) (A0:0C) [15:03:57:072]: Setting cached product context: machine assigned for product: 8CDC4930DBAF8de41B4030938367FDFD

    MSI (s) (A0:0C) [15:03:57:072]: Using cached product context: machine assigned for product: 8CDC4930DBAF8de41B4030938367FDFD

    MSI (s) (A0:0C) [15:03:57:089]: Setting cached product context: machine assigned for product: 8EE82118DAE80BD4586C712CEC05FF17

    MSI (s) (A0:0C) [15:03:57:089]: Using cached product context: machine assigned for product: 8EE82118DAE80BD4586C712CEC05FF17

    MSI (s) (A0:0C) [15:03:57:125]: Setting cached product context: machine assigned for product: 90404A0900063D11C8EF10054038389C

    MSI (s) (A0:0C) [15:03:57:125]: Using cached product context: machine assigned for product: 90404A0900063D11C8EF10054038389C

    MSI (s) (A0:0C) [15:03:57:126]: Setting cached product context: machine assigned for product: 93BAD29AC2E44034A96BCB446EB8552E

    MSI (s) (A0:0C) [15:03:57:126]: Using cached product context: machine assigned for product: 93BAD29AC2E44034A96BCB446EB8552E

    MSI (s) (A0:0C) [15:03:57:126]: Setting cached product context: machine assigned for product: 93FDBE4833B47D940ADBBEE6C2E4181C

    MSI (s) (A0:0C) [15:03:57:127]: Using cached product context: machine assigned for product: 93FDBE4833B47D940ADBBEE6C2E4181C

    MSI (s) (A0:0C) [15:03:57:127]: Setting cached product context: machine assigned for product: 9504C23BA7E6FE14DA0265FD81279B32

    MSI (s) (A0:0C) [15:03:57:151]: Using cached product context: machine assigned for product: 9504C23BA7E6FE14DA0265FD81279B32

    MSI (s) (A0:0C) [15:03:57:153]: Setting cached product context: machine assigned for product: 960EFD2EE3801364B9C6344CE899D15E

    MSI (s) (A0:0C) [15:03:57:153]: Using cached product context: machine assigned for product: 960EFD2EE3801364B9C6344CE899D15E

    MSI (s) (A0:0C) [15:03:57:182]: Setting cached product context: machine assigned for product: 98E9EA339C74D0A4E9D9DB6D69A68340

    MSI (s) (A0:0C) [15:03:57:183]: Using cached product context: machine assigned for product: 98E9EA339C74D0A4E9D9DB6D69A68

  84. bcmteam says:

    Hi,

    Looks like you have "MyPicturesFolder" to a share or removable drive, and it’s not there.

    Only configure static drives for special folders, or ensure all the special folders are available, and then run setup again

    See if this helps

    Thanks

    -Vinit [MSFT]

  85. Mike005 says:

    Vinit,

    Is there a way to format contact records, specifically the name field?  When importing records the format is not always the way we want.  This makes it difficult to utilize email word/publisher merge effectively.  With thousands of records, it would be very helpful to have the ability to edit/format records via Excel/Access or some other program.  

    Thanks,

    Mike

  86. PEFELTjr says:

    Working with Office 2010 beta but when attempting to install BCM 2010 the install fails – information of why is of no value at all.  Message is simply:

    "Business Contact Manager for Microsof Outlook 2010 (beta) failed to install. Click help to see setup troubleshooting guide."  Then the error message  "The system cannot find the file specified".

    No solution at all is presented (that I can find anyway)  Any one with some ideas?

  87. dbaratz says:

    I installed BCM 2010 64 bit and no matter what I do I can nto seem to get it to load. I have tried all fixes in regards to enableing it… any ideas as I would REALY like to start useing this product not to mention I obvisouly cant use my 07 version of same

  88. Mike005 says:

    Vinit,

    I got BCM to run reports again by removing all of the fields I created that were "Relationship".  Now, after running the report, I can not filter the report, or use filter in any other setting such as "View Settings".  Below is the Log after trying to run the filter:

    [V] [11:00:50.8617177]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Start Logging

    [E] [11:00:59.3502032]BCMRes: An item with the same key has already been added.

    [E] [11:00:59.3502032]BCMRes:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

      at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

      at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.WidgetListOfChecks.SetupList(String[] items, Object[] itemValues)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.WidgetBase.SetDataProperties(PropTag mapiProp, IrisEntityType entityType)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.QueryFilterBizContactsAndLeads..ctor()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.QueryForm.Init(QueryFor queryFor)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.QueryForm..ctor(QueryFor queryFor, String filterXML, Tabs visibleTabs)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.Reports_Surface.ShowFilter()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.Reports_Inspector.DoFilter()

    Thanks,

    Mike

  89. Fredless says:

    I have seemingly the same issue that ‘vasbinde’ reported above.  I cannot create any new accounts, objects, projects, etc.

    Running BCM 2010 32 bit with Office 2010 32 bit under Windows 7 x64.  I initially either get the error "The Operation Failed" or my application focus switches to the last used application (Outlook remains running in the background).  The error noise always plays either way.  If I click again, I get "A Dialog box is open.  Close it and try again".

    I tried to create a new database and use it, same result.

    Turned on logging, here is what the logs show while loading Outlook and then trying to add a new account from the ribbon:

    [E] [13:26:29.5968899]BCMRes: Text:Unable to compute the value of property ID 112.

    [E] [13:26:29.6038903]BCMRes: Unable to compute the value of property ID 112.

    [E] [13:26:29.6078905]BCMRes:    at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateColumnForSort(PropTag tag, Int32 index)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.BuildSortOrderString(SortOrderSet SortCriteria)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateSortOrder(SortOrderSet SortCriteria)

      at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.set_SortOrder(SortOrderSet value)

      at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.SortTable(SortOrderSet SortCriteria, IMAPITable_Mode_Flags Flags)

    [I] [13:26:50.2030685]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread

    [V] [13:26:50.2040685]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1

    [I] [13:26:50.2600717]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done

    [E] [13:26:52.2621863]BCMRes: The operation failed.

    [E] [13:26:52.2621863]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutlookItemWrapper.CallMethod(Object o, OutlookDispID dispId, Object[] values)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutlookItemWrapper.Display(IWin32Window parent, Boolean modal)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.Ribbon.RibbonHomeTab.OnAction(ExplorerState state, IrisEntityType itemType, SubTypes subtype, BaseExplorerWrapper e, String action, Boolean& handled)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BaseExplorerWrapper.OnRibbonButton(String action, IRibbonControl c)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.OnRibbonButton(IRibbonControl c)

  90. bcmteam says:

    Hi

    Try the following

    go to registry edit and delete the following key

    [HKEY_CLASSES_ROOTTypeLib{FB0E72B9-41D3-46FC-9593-0846ECA9E143}1.0win64]

    @="C:\Program Files\Microsoft Small Business\Business Contact Manager\WinFormsHost.dll"

    See if this helps

    Thanks

    Vinit [MSFT]

  91. Cyberautomation says:

    I too am having problems installing BCM. I have tried the recommended fixes listed herein but still not working. Please help. I’d send the frown face thingy, but I deleted it…THANK YOU!!!

  92. NASnit says:

    I have created a Marketing Activity which involves a Direct Mail Print with a Mail Merge to an Word 2010 document.  I launch the activity and complete it, but my Activity Status remains "not executed" and the "Mark Closed" button is grayed out.  Any help would be appreciated.

  93. bcmteam says:

    Hi NaSnit,

    Could you please turn on logging ( by going to backstage–>Business Contact Manager –>Turn on logging) and repro the problem?

    please post the error log here.

    Thanks

    Vinit [MSFT]

  94. Mike005 says:

    Vinit,

    Please help…I have been working on this for several days now and need to find a solution.  I have uninstalled and reinstalled BCM and outlook several times.  When I create a new DB everything works fine.  When I import contacts from a previous DB or just from an Excel sheet, I can no longer use the filter.  I suspect it has to do with some sort of customized list/field but can’t locate which one is causing the problem.  Is there a way to figure this out by reading the error log?  Below is the log after hitting filter.  

    [E] [13:34:24.2316653]BCMRes: An item with the same key has already been added.

    [E] [13:34:24.2316653]BCMRes:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

      at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

      at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.WidgetListOfChecks.SetupList(String[] items, Object[] itemValues)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.WidgetBase.SetDataProperties(PropTag mapiProp, IrisEntityType entityType)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.QueryFilterBizContactsAndLeads..ctor()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.QueryForm.Init(QueryFor queryFor)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LookupUI.QueryForm..ctor(QueryFor queryFor, String filterXML)

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.ShellUI.CreateMinorTab.btnFilter_Click(Object sender, EventArgs e)

    Thanks,

    Mike

  95. bcmteam says:

    Hi Mike,

    Are you seeing any errors when you trying to import the db?

    Can you make sure you are mapping correctly when you are bringing in data in to BCM?

    The logs doesnt really help much here. How many user fields are you trying to import here and what type?

    Thanks

    -Vinit [MSFT]

  96. Mike005 says:

    Hi Vinit,

    I finally found the problem.  When I imported the DB, I had all the same fields and lists, but for some reason it made duplicates in one of the lists by addinga (0) at the end.  It did not show the duplicate entries when viewing through the back stage tab under BCM, customize, edit lists.  It only showed the dups when opening the record and editing the list from inside the record.  I deleted all the dups from the list and the filter works now.  FYI-What I have learned from this extensive process is that I can not run reports when I create relationship type fields in Contact records and when importing records with custom fields, duplicates could be created without knowing unless you view through the contact record, opening the drop-down field and selecting "edit list".  

    Mike

  97. bcmteam says:

    Hi NaSnit,

    You should uninstall Micorosft Office 2007 Primary Interop Assemblies from Add/Remove Programs and you wont see that problem again.

    I hope this helps

    Thanks

    -Vinit [MSFT]

  98. AvaSim says:

    Hi Vinit,

    I am trying to create an autolink between an business project and a specific text in the subject line. This would definitely make my life a lot easier when it comes to project management.

    Any way this would be possible? I do not want all emails pertaining to a certain object appear with the business contact.

    Also, I oftem work on several business projects for the same person. How would I sort this out?

    Thanks and I hope the feedback helps.

    Regards,

    Larissa

  99. AvaSim says:

    Hi all,

    in one of the comments above, someone talked about being able to mirror BCM contacts with Outlook contacts. Can someone tell me how that works?

    Thanks,

    AvaSim

  100. luddz says:

    Hey everyone, I was wondering if anyone has encountered the following issue:

    I’m trying to send a mass mail, a newsletter, using inline images (one of the many reasons I use Outlook). However upon receiving the email, the images do not display. Instead, some of the emails I have tested arrive to their destination and only a partial piece of tag is actually showing in the email contents, like: <CID: 002933…>.

    Is this issue known? Is there any solution? Thank you very very much, in advance.

    Luddz

  101. pfeltjr says:

    Bit frustrated here – I and others have reported this issue since mid Dec 09.  I cannot see any reponse. This is the issue as reported in mid Dec 09:

    Working with Office 2010 beta but when attempting to install BCM 2010 the install fails – information of why is of no value at all.  Message is simply:

    "Business Contact Manager for Microsof Outlook 2010 (beta) failed to install. Click help to see setup troubleshooting guide."  Then the error message  "The system cannot find the file specified".

    No solution at all is presented (that I can find anyway)  Any one with some ideas?

  102. pfeltjr says:

    I have repeated problems re installation of BCM2010. Office 2010 beta installed like a breeze on my Toshibe G50.  These are steps I followed:

    1.  BCMv4-Beta-BCMSetup-x86-en-US downloaded again

    2.  BCM extracted files

    3.  "Setup is initializing componets

    4.  Netframe 3.5 SP 1 (since installed already this step was terminated by installer

    5.  Outlook2007DataExportSetup

       5.1  Downloaded then Files 1-5 for installation

       5.2  "….can not be verified"  I selected ‘Yes’

    6. Message:  MS Office customization was successfully installed.

    I might mention here, this is totally difference from the 1st of 3 attempts to install.  Nothing like instruction on the blog.

    I hope you folks can help!

  103. pcohen says:

    A few comments on related accounts as shown on the Business Projects area:

    Feature Request

    1.  This feature should also exist on the opportunity stage and be transferred over to the project when it is created from the opportunity.

    2.  It would be nice to have a way to define the "role" of that company in the opportunity or project.

    Problems with Existing Feature

    1.  The related accounts don’t show up as a history item or related item back on the individual accounts pages.  So, there is no way of knowing that they are related to the project when looking at the account (as if it was linked).

    2.  Reporting tools don’t allow to view the related accounts for a project.  So, its basically a hunt and peck process to find a company that is related to a project (but not linked) via the Related Accounts feature.

  104. Fredless says:

    bcmteam, checked the registry at HKEY_CLASSES_ROOTTypeLib{FB0E72B9-41D3-46FC-9593-0846ECA9E143}1.0win64

    This key was not present.  A win32 key was with similar values, I did try to delete it, but no change.

  105. bcmteam says:

    Fredless,

    Can you check this other registry key, and rename it to something else, then try launching Outlook / BCM again?

    [HKEY_CLASSES_ROOTTypeLib{00062FFF-0000-0000-C000-000000000046}9.4win64]

    We have just discovered this key very recently. Please let us know if it helps with resolving the problem.

  106. moonraker80 says:

    Hello

    I installed Office 2010 beta on windows 7 pro last week and everythings been great until today when I am unable to open BCM in Outlook 2010.  I am recieving exactly the same error msgs as the first post here, but my computers registry keys are different to those described on this page.  I can’t even open BCM so appear unable to ‘turn on logging’ as has also been suggested.  Please advise!  Many thanks

    Roger

  107. aqueiros says:

    I’ve just installed W7 ultimate and had to reinstall Office 2007 and BCM.

    When I tried to restore my database (BCM 2010), I’ve got the abose mentioned massage, and caanot restore it.

    Can you please give me some ideia how to solve this issue?

    Thanks.

  108. bcmteam says:

    @aqueiros

    I am sorry, but we do not support downgrading db from 2010 to 2007.  They use different database schema’s and can not be downgraded.  

    –Jerry[MSFT]

  109. aqueiros says:

    It was my mistake.

    Actally I installed Office 2010 again, and not 2007 as writtrn above.

    Another thing is that I had w7 32bits, and I have now w7 64 bits.

  110. GerSch says:

    Please give us information about your concept for integration of Mobile Phones. If we all should buy Office 2010 with Business Contact Manager in the summer, we need to know these informations. Do you will have only a version for Windows Mobile 5/6 and/or Windows Phone 7? What is about Blackberry, iPhone and so on? There are longtime contracts with the telecommunication provider and it is not so easy to change the contract. So please give us more information as soon as possible!!

  111. bcmteam says:

    @GerSch

    In 2010, we have added a new feature that enables two-way sync between Business Contacts and Outlook Contacts folder. If your phone supports syncing to Outlook contacts (which most of the phones do) and if you enable this feature, you can sync business contacts with your mobile phone. The feature can be enabled through File -> Business Contact Manager -> Synchronize. Note that this only syncs basic business contact information.

    Regarding a mobile application for BCM, we expect to support the 2007 version of BCM for Smartphone and PocketPC for BCM 2010.

    -Mukesh [MSFT]

  112. james1950 says:

    Question – I am stillunclear as to how many custom fields are available in 2010. For example, in the Business Projects module, there used to be a max of 40 fields, are there now 300 fields or some other amount?

  113. GerSch says:

    @bcmteam

    One of the great problems with BCM for Smartphones and Pocket PC is at this time, that there is no way to get the project tasks on the Windows Mobile Phone, not in the BCM-client and not in the task list of Pocket Outlook. So for mobile workers the project funktionality of BCM is useless. Is there a solution with BCM 2010 and Windows Phone 7?

    For me this is the point not to use BCM 2010!

  114. marucci says:

    I have installed Office 2010 pro plus beta and BCM 2010 beta.(all English versions) When I launch Outlook 2010 Beta, there’s a pop-up for BCM configuration. I have tried to set it up by both of Express and Custom way, but it shows error on database creation. (Database creation is unsuccessful.)

    Then I have checked whether SQL is started, and folder permissions as documentations here. But still I can’t enable BCM.

    Is there any language specific limitations? Here’re my systems details.

    +OS – Windows XP Pro SP3, x86, Korean

    +Office 2010 pro plus Beta, x86, English

    (I installed pro plus, but can not install BCM using this installer, ProfessionalPlus.exe, so I had to download and install BCM 2010 individually.)

    +BCM 2010 Beta, x86, English

    I couldn’t get succuss on db creation, so I tried to create database by installing BCM Database Tool. I can create database but I cannot connect to this database from BCM setup.

    Is there any workaround?

    Please advice.

  115. bcmteam says:

    @marucci,

      Can you turn on the BCM logging and then check the BCM and SQL logging to see what detailed error message you get when db creation failure happens?

      To turn on BCM logging: Please turn on logging by typing "regedit" on the run command prompt and go to the following key:

    HKEY_CURRENT_USERSoftwareMicrosoftBusiness Solutions eCRM

    Under the key change the value for BCMLogging to 255 (Decimal).

    Then try creating a new database. After if fails go to C:Users"Username"AppDataLocalMicrosoftBusiness Contact ManagerLogsBCM.log and find the error message when Database fails and post it here.

    The SQL logging file can be found under: $Program FilesMicrosoft SQL ServerMSSQL.1MSSQLLOG

    Thanks.

  116. GerSch says:

    @bcmteam:

    What can I sync between BCM and Outlook?

    Only the contacts? The companies, too?

  117. marucci says:

    @bcmteam

    Thanks for your reply.

    There’s one thing I am afraid, Please be noted that I am using non-Latin letters as my computer name. I am using Korean characters for my computer name.

    Here’re logs from BCM and SQL.

    Since I am a Windows XP user, I cannot find the Path you guided, but I could find logs in the following path.

    C:Documents and SettingsseanLocal SettingsApplication DataMicrosoftBusiness Contact ManagerLogs

    C:Program FilesMicrosoft SQL ServerMSSQL10.MSSMLBIZMSSQLLog

    ### BCM Log ###

    [V] [11:14:53.6093750]BusinessLayer: ReattachOldDatabases: Enter

    [V] [11:15:02.5000000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: FIRSTUSE: Creating database:MSSampleBusiness

    [V] [11:15:02.5468750]BusinessLayer: Create db DO: server=’김승범MSSMLBIZ’ dbname=’MSSampleBusiness’ orgname=’MSSampleBusiness’ script1=’C:Program FilesMicrosoft Small BusinessBusiness Contact Manageren-USdb_create_script.sql’

    [V] [11:15:02.5468750]BusinessLayer: Create db: dbname=MSSampleBusiness server=김승범

    [V] [11:15:02.6406250]BusinessLayer: Create db in C:Documents and SettingsseanLocal SettingsApplication DataMicrosoftBusiness Contact Manager

    [V] [11:15:06.9218750]BusinessLayer: RunScript sql:

    [V] [11:15:06.9375000]BusinessLayer: RunScript sql:

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    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.3906250]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4062500]BusinessLayer: RunScript sql:

    [V] [11:15:08.4218750]BusinessLayer: RunScript sql:

    [V] [11:15:08.4218750]BusinessLayer: RunScript sql:

    [V] [11:15:08.4218750]BusinessLayer: RunScript sql:

    [V] [11:15:08.4218750]BusinessLayer: RunScript sql:

    [V] [11:15:08.4375000]BusinessLayer: RunScript sql:

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    [V] [11:15:08.4531250]BusinessLayer: RunScript sql:

    [V] [11:15:08.4531250]BusinessLayer: RunScript sql:

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    [V] [11:15:08.5156250]BusinessLayer: RunScript sql:

    [V] [11:15:08.5468750]BusinessLayer: RunScript sql:

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    [V] [11:15:08.5625000]BusinessLayer: RunScript sql:

    [V] [11:15:08.5625000]BusinessLayer: RunScript sql:

    [V] [11:15:08.5781250]BusinessLayer: RunScript sql:

    [V] [11:15:08.5781250]BusinessLayer: RunScript sql:

    [V] [11:15:08.5781250]BusinessLayer: RunScript sql:

    [V] [11:15:08.5781250]BusinessLayer: RunScript sql:

    [V] [11:15:08.5937500]BusinessLayer: RunScript sql:

    [V] [11:15:08.5937500]BusinessLayer: RunScript sql:

    [V] [11:15:08.5937500]BusinessLayer: RunScript sql:

    [V] [11:15:08.5937500]BusinessLayer: RunScript sql:

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    [V] [11:15:08.6093750]BusinessLayer: RunScript sql:

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    [V] [11:15:08.6250000]BusinessLayer: RunScript sql:

    [V] [11:15:08.6250000]BusinessLayer: RunScript sql:

    [V] [11:15:08.6250000]BusinessLayer: RunScript sql:

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    [V] [11:15:08.6406250]BusinessLayer: RunScript sql:

    [V] [11:15:08.6562500]BusinessLayer: RunScript sql:

    [V] [11:15:08.6562500]BusinessLayer: RunScript sql:

    [V] [11:15:08.6562500]BusinessLayer: RunScript sql:

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    [V] [11:15:08.6718750]BusinessLayer: RunScript sql:

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    [V] [11:15:13.5156250]BusinessLayer: RunScript sql:

    [V] [11:15:13.5156250]BusinessLayer: RunScript sql:

    [V] [11:15:13.5468750]BusinessLayer: RunScript sql:

    [V] [11:15:13.5468750]BusinessLayer: RunScript sql:

    [V] [11:15:13.5625000]BusinessLayer: RunScript sql:

    [V] [11:15:13.5781250]BusinessLayer: RunScript sql:

    [V] [11:15:13.5937500]Bus

  118. sostrow says:

    Hi, I love the new program and so do my clients. however I have come across a strange problem and I’m trying to figure out what causes it. Clients are havind difficulty scrolling down or opening attachments in sent emails inBCM. These email attachments can be read by the creators but not by the recipients.There also seems to be quite a few  options missing in the sent message.  The emails are first opened in Outlook and then linked to a specific client. After this the email is moved to a shared folder. Any help here would be great.

  119. bcmteam says:

    @sostrow

    Are you linking the emails before you move them to the new folder?  

  120. sostrow says:

    Yes. Would that make a difference if we didn’t?

  121. kyle422 says:

    I get "A dialog box is open. Close it and try again." if I try to add any contacts, accounts, leads etc. I also previously uninstalled "Send A Smile". Is there any way to reinstall "Send A Smile" so I can get some assistance?

  122. sostrow says:

    We have done the “linking” both ways.  At first, we were linking the emails from our inbox and then moving them to a “Completed/Linked/Filed” folder which indicated the message was complete and that it had been linked to the proper business contact.

    We then learned that even the person that “linked” the message from their inbox could not view the entire message from the business contact communication history if they moved the message after “linking” it.  So, we changed the way we did it.  We would move the message from our inbox to our “Completed/Linked/Filed” folder and then link it to the proper business contact.  When we do it in that order, the person that actually linked the email, can view the entire message, but everyone else can only see a preview.

  123. Alex39211 says:

    Hi!

    First off all, BCM 2010 is a huge step forward and works really well for a beta version.

    1. For project management it would be great to have a feature to book time on tasks. That means a timestamp for starting and one for ending the task with automative accumulation for the time used to do the task.

    2. I tried today the sync feature and it doesn’t work. Protocol:

    [E] [20:09:14.1814303]BCMRes: Ungültige Win32-FileTime.

    [E] [20:09:14.1814303]BCMRes:    bei System.DateTime.ToFileTimeUtc()

      bei Microsoft.BusinessSolutions.eCRM.Support.EventProviderVersionTwo.TemplateDSSCachedStateLoaded(EventDescriptor& eventDescriptor, Boolean StoreChange, Int64 BcmVersion, DateTime DefaultTimeStamp)

      bei Microsoft.BusinessSolutions.eCRM.Support.BcmEventProvider.EventWrite_DefaultStoreSync_CachedStateLoaded(Boolean StoreChange, Int64 BcmVersion, DateTime DefaultTimeStamp)

      bei Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.HandleDataStoreConnected(Object state)

      bei Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.DoBackgroundInit(Boolean disabled)

      bei Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.BackgroundInit(Object state)

      bei Microsoft.BusinessSolutions.eCRM.IrisErrorHandling.BCMThreadHelper.WCFunction(Object o)

    Tried another contact folder –> same Problem!

    Is there any idea what the problem could be?

    Thanks…

    System: Office 2007, Outlook 2010 Beta and BCM 2010 Beta

  124. bcmteam says:

    @sostrow:

    I asked around the office, and what you are seeing is the correct way our email linking was designed to work.  We only show the email to the orginal linker, and the history item to the other shared users.  The issue deals with how outlook handles the entry id’s for the linked mails, and this number might not be the same for all viewers of the email history item.  We will show the first half of the email if we can’t find the entry id for the orginal email.

    @Kyle422:

    I think if you reinstalled office you can reinstall send a smile.  I am not aware of an standalone install for it.  

    As for your issue you are seeing make sure there isn’t a hiden outlook configuration screen openned behind outlook.  Sometimes their autoupdate dialog get’s hidden behind the mail window.

    –Jerry[MSFT]

  125. GerSch says:

    I have read about the coming Outlook Social Connector for XING. How compatibel is it with BCM 2010. Can I see in the contact history the XING-messages, too? What is about the contacts? It seems that the XING-contacts synchronizes with the Outlook contacts and then with BCM, or? Not optimal!

  126. sostrow says:

    Going back to my issue with the limited views on BCM, I have clients who say that they have full viewing capabilities on BCM2007. Is the linking a new feature in 2010?

  127. viarif says:

    I can’t install Business Contact Manager for Outlook 2010 Beta Issues. In process of installation BCM I got the message: The setup programm didn’t install the following component Microsoft SQL Server 2008 Express (MSSMLBIZ) Please help.

  128. aqueiros says:

    My system:

    Windows 7 Ultimate 64b

    Office 2010 Beta 32b (I had to use this, because I couldn’t synch Office 62b with WM 6.1)

    Now I cannot open any item on BCM.

    Is there any turnaround for this?

  129. Mike005 says:

    Communication history is not showing on shared user’s business contacts.  The history shows in the reading pane, but not the contact card.  I’m thinking it has something to do with Sql Server because there was an error when installing, but I’m not sure.  We uninstalled and reinstalled a couple of times with no luck.

  130. olliecaust says:

    Hi I’m having exactly the same problem as quaytech.  I’ve uninstalled Office 2010 and also BCM 2010 and re-installed and still cannot link any contacts and get the same error message.  

    I’ve also tried disabling various add-ins…  Incidentally, I also have a problem with the Windows Search Email Indexer add-in – not sure if related…  It always disables itself – if I re-enable it, the next time I restart OUtlook it’s disabled.  This seems to be stopping the Social COnnector showing any Outlook history…

    Please can you let me know what you think the problem is as it’s incredibly annoying and I don’t seem to get much joy using the smileys!

    My error log is as follows:

    [V] [10:11:22.6160132]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Start Logging

    [V] [10:11:34.8310132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.8310132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9530132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9530132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9540132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9550132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9560132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9570132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9570132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9570132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9570132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [V] [10:11:34.9570132]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message:

    [V] [10:11:34.9570132]Iris.Mapi.MessageStore:

    [V] [10:11:34.9570132]Iris.Mapi.MessageStore:    at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags)

      at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk)

    [E] [10:11:37.8360132]BCMRes: Object reference not set to an instance of an object.

    [E] [10:11:37.8360132]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.GetRootFolderList()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.BuildFolderTree()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.EmailTracking_Load(Object sender, EventArgs e)

    [E] [10:11:41.0520132]BCMRes: Object reference not set to an instance of an object.

    [E] [10:11:41.0520132]BCMRes:    at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LinkEMailControl.UpdateCheckBoxes()

      at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.SaveState()

  131. Caleb4103 says:

    I am unable to install BCM on computer.  i am running windows 7 and have office 2010 pro plus.  when i go to install bcm it takes awile during the sql server installation and then a pop up says unable to locate files or folders

  132. DanBarnes says:

    Hi guys

    Love the new features and feel of BCM 2010, I’ve been doing some development work over the last few weeks ready for the release. I believe there are some big opportunities for IT consultants like myself to offer some great customizations to our clients.

    I’ve been working with the XML string that BCM supplies containing the ‘product and services’ list entries for an opportunity and think I may have picked up on a bug. Basically my script picks up the XML string containing the current ‘products and services’ list entries for further analysts. But if I run my script, change the ‘products and services’ list entries in any way and rerun my script I get the original information from before I made the change….

    The only way I can get the updated version of the products and services list entries is to save and close the opportunity, open any other opportunity and close it without making changes or saving it, reopen the opportunity I made the changes in and rerun my script.

    Is this expected behaviour? If so how can I get BCM to provide my script with the updated ‘Products and services’ list entries XML string?

    Many thanks

    Dan

  133. TFC10 says:

    Given the lack of integration for MS accounting, is there any planned functionality for linking the ‘account’ button to third party accounting applications?

    Overall very happy with the beta and will be recommending purchasing the RTM, although without a direct path to link sales records via an accounting package it will be difficult to sell to senior management 🙁

  134. TFC10 says:

    Does the ‘outlook social connector’ stay active when closed? Company policy prevents social network interaction so this will be a redundant part of Outlook to us, I assume that it can be turned off or hidden through group policies but I would like to be reassured that it doesn’t just sit there doing nothing but consuming resources….

  135. DanBarnes says:

    Update XML string issues: Sorry largely my bad… Forgot to clear all dim’s at the end on my sub…..

    Still have to close and reopen the op to get the updated XML string which is a pain. Why?

    TFC10: I know where you’re coming from… I found BCM 2007 and accounts 2009 to be a little OTT for a lot of my SME’s. I’m writing an invoicing and account payment tracking system ready for launch alongside BCM 2010 it you interested. I will use reports to drop ‘accounting guys’ stuff into excel so they can do what they need with it from there. Cheers Dan

  136. olliecaust says:

    any further news on my above problem (also with QUaytech)?

    I can’t make ANYTHING link with the auto linking / Link & Track.  Keeps coming up with the error: "Business COntact Manager could not complete your last action or actions.  Please try again"  This is obviously pretty unhelpful.

    I get the same message wherever in BCM i try and acccess the tracking, be it from the Inbox, from within the settings on File menu or from within a Business Contact.  I’ve already posted my error log above, and I’ve uninstalled and reinstalled BCM and Office countless times – nothing is helping.

    Pleeeeeeeease can someone help at all? 🙂  I’ve searched everywhere and can’t find any solution!

  137. bcmteam says:

    @sostrow:

    Just wanted to follow up on your issue about linked emails not showing up, and the scroll bar not enabled on the bcm activity form once the email has been deleted.  This was a bug on our side, and it has been addressed in builds post beta.

    –jerry[MSFT]

  138. Pablomorete says:

    hi,

    I have a question, how can set decimal quantities in the lists of products and services? It lets me put decimal numbers or numbers greater than 1000

  139. icemad says:

    Hello,

    When I try to synchronize my contacts professional contacts with Outlook, I get the following error: "Hora del archivo Win32 no válida."

    Deputy log record:

    [E] [18:35:39.7570720]BCMRes: Hora del archivo Win32 no válida.

    [E] [18:35:39.7570720]BCMRes:    en System.DateTime.ToFileTimeUtc()

      en Microsoft.BusinessSolutions.eCRM.Support.EventProviderVersionTwo.TemplateDSSCachedStateLoaded(EventDescriptor& eventDescriptor, Boolean StoreChange, Int64 BcmVersion, DateTime DefaultTimeStamp)

      en Microsoft.BusinessSolutions.eCRM.Support.BcmEventProvider.EventWrite_DefaultStoreSync_CachedStateLoaded(Boolean StoreChange, Int64 BcmVersion, DateTime DefaultTimeStamp)

      en Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.HandleDataStoreConnected(Object state)

      en Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.DoBackgroundInit(Boolean disabled)

      en Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.DefaultStoreSync.BackgroundInit(Object state)

      en Microsoft.BusinessSolutions.eCRM.IrisErrorHandling.BCMThreadHelper.WCFunction(Object o)

  140. datekk says:

    Will it be possible, to use the BCM 2010 beta database in the final version of BCM 2010?

  141. rjrnicholas says:

    I am using BCM 2010 – It appears the biggest issues is that you can not slice the contacts and accounts together.   For example you want a list of contacts belonging to the Food and beverage industry which is an account filter.   May be I am missing somthing but it appears to be a pretty fundemental requirement that is missing – Any help?

  142. rjrnicholas says:

    I am using BCM 2010 – It appears the biggest issues is that you can not slice the contacts and accounts together.   For example you want a list of contacts belonging to the Food and beverage industry which is an account filter.   May be I am missing somthing but it appears to be a pretty fundemental requirement that is missing – Any help?

  143. Mike005 says:

    Changing the View Settings in Communication History while in the BCM home page, under the Business Records tab (not when viewing individual records), causes serious problems.  Anyone sharing the database will lose the ability to view communication history on Contact Records, and can even cause Outlook to completely stop responding.  I reported having a problem viewing communication history a few weeks ago, and this is the cause of that problem.  Be aware: if you change the View Settings for Communication History while in Business Records (not while viewing a contact record), you will have problems.  

  144. v-jwest says:

    I am running Office 2010 and have installed BCM 2010.  I like a lot of the new features but I am having one issue.  In BCM 2007, I was able to link emails to business contacts and have it show up in the contacts history.  I haven’t been able to do the same in BCM 2010.  It shows the email as linked but nothing shows up in the contact or account history.  I have even tried entering a new activity (Phone Log) which also doesn’t show up in the History view.

  145. euroelec says:

    I have had to reinstall Office 2007 as all my databases were unreadable. How do you reinstall the BCM 2010 Database, the system seems to have lost all details of this database. I did a lot of work with 2010 and I was using it happily for over a month, but all the new data is no longer availaple.

  146. lrobertg1 says:

    Neeed to understand how to correct this issue. Installed BCM 2010 32Bit on Windows 7 64Bit Dell Intel P8700 @ 2.54 GHz with 4 GB RAM. Installed Office 2010 Beta 32 Bit so that my add ins would continue to function.

    Running Clear Context, Xobni, Easy Mail Merge and Go2Meeting.

    I had Dynamics client installed for a client facing requirment but uninstalled it prior to the BCM installation.

    Both Sql server 2005 and 2008 installed.

    When I run Outlook I get the following:

    Cannot display folder. There is not enough free memory to reun this program.

    Quit one or more porgram…

  147. zMaxo1 says:

    I could not install the business contact manager from my Office 2007 small business edition onto my new computer with Vista. I tried upgrading to office 2010 with small business contact manager but still have SQL server error when trying to install. Any suggestions?

  148. KeithGrill says:

    When moving from Outlook 2007 to BCM 2010 beta, it appears that our user defined fields are not being imported into BCM.

    We have an significant amount of data in those user defined fields in Outlook 2007 contacts/Outlook 2010 Beta contacts and we really need that information to move automatically with the import etc.

    How do I make that happen?

  149. definition_records says:

    Here there i am just starting to get in the Business Contact Manager 2010. I tried to install it but there appear an error.

    "this version of business contact manager is not compatible with the installed version of outlook. Install the correct version of Business Contact Manager or Outlook. but both are X64 and 2010 Version. i have got no idea what to change.

    en_business_contact_manager_for_microsoft_outlook_2010_beta_x64_x16

    Outlook 2010

    en_office_professional_plus_2010_x64_515489

    thanks in advance for your help

  150. Troy_Thiel says:

    Hi,

    I'm experiencing the same difficulty as definition_records above. I.e. have Outlook 2010 Professional 64 bit installed and tried to install BCM using BCMv4-Beta-BCMSetup-x64-en-US and receive the "this version of business contact manager is not compatible with the installed version of outlook" error.

    Any assistance would be appreciated.

  151. raklain says:

    I need help.  I have upgraded to Office 2010 and cannot open Business Contact Folders.  The error message which pops up says:  "The set of folders cannot be opened.  Store not configured."  How can I access all  of my business contacts???  although it would surely be handy to have working properly, I don't care about BCM working at this point, I just need my Business Contact info.  Thoughts, suggestions?

    Thanks for the help.

  152. dan says:

    Hi,

    o have little problem with new 32bit installation of MSO2010PROPLUS CZ (14.0.4760.1000) + BCM2010 CZ (4.00.9925.00).

    In have problem with customizing forms.

    Button "New" in option Add field doesnt work. I click on it but nothing happens..

    Thx for help!

  153. Andy says:

    Is there anyway to run a report/list of opportunities filtered and sorted by state?  The distance between the contact, account and opportunity records is so great that there doesn't seem to be a way to use attributes of one record when reporting on another–even though there is linking.  For example it is a pretty basic need to be able to pull a list by state/region–not just by "Assigned to."  Sine "State" is in the Account or Business Contact record, I cannot get to it.

  154. I am using BCM 2010 with a single user database. I have imported contacts and linked email messages. I want to be able to view the communication history. I am using show history under business contact which lists the emails. I want to see who sent the emails. If I right click to change columns and select To and click ok. The column Required Attendees is displayed in the  list rather than the To column. The From column does not work either. Does anybody know of a workaround?

  155. Maggie Ma says:

    I created a newsletter in Publisher 2010.  Then did an Email Merge to have the greeting like Hi, <<First Name>>.  Then I click on Create Marketing Activity in the Publisher hoping that I can mass email out the newsletter with the Email Merge directly through Publisher and keep track in my Business Contact Manager 2010.  However it just wouldn't execute. It will automatically re-open the Publisher file and then you will see the <<First Name>> being replaced by <<Missing Merged Field>> and it will stop launching it.  Can someone please help?

    Thank you!  

    Maggie Ma

    maggiema@kw.com

  156. Valentijn says:

    Hi,

    I'm a big fan of BCM and particularly love the complete integration in Outlook, enriching Outlook and making it a one-stop-shop for all my activities (instead of seperate applications).

    I've recently upgraded to Office 2010 and BCM 2010, and stumbled upon a slight inconvenience… In the contact search bar, or in the check names functionality (for email addresses) the business contacts from BCM don't show up anymore. As if it is less integrated (in 2007 this worked seemlessly). However, BCM is working and all business contacts etc. are accessible through the BCM 'menu'.

    Some of my colleagues have the same problem. With other colleagues, it works perfectly.

    I've tried reinstalling BCM, but that didn't remedy the problem.

    Any thoughts on what maybe causing this?

    Thanks very much in advance!

    Valentijn

  157. Kaz says:

    I have loaded BCM2010 and like what I see! I have imported Accounts and Contact successfully. Is there any way of importing opportunities from a .csv file?

  158. Alexander says:

    Hi. We have a problem wit5h BCM phone logs. We have a field in phone logs called Call Type which we use heavily. Recently we tried to get the report for phone logs using that field (for our sales team activity) and found out that there is no way to add the column with this field in the report. It does not show in the list of the columns which can be added to the report of phone logs.

    Appreciate urgent  suggestion on how to fix this bug in BCM as we need that report badly.

    If someone knows how to fix it please assist!