Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Dynamics 365 Retail: Working with the New “Manage Shifts” Functionality in POS

On Dynamics 365 for Finance and Operations functionality was added for managers to recover and unblock terminals. This functionality was added with KB 4101053 on 7.2 and KB 4338783 (Application Update 7.3.2.5) and the updates are available in Lifecycle Services. Prior to the hotfixes when POS had an issue closing a shift, the shift could… Read more

Dynamics 365 Retail: How to Add Credit Card information on the Customer Receipt Format

When I add the fields “Customer Type”, “Authorization Code” and “Card number partly hidden” to the Customer Receipt format, the fields will not print the when the Customer Receipt is printed and a paying with a credit card. These fields are only available in the Header of the receipt and they should be available in the Footer…. Read more

Dynamics 365 Retail Return Locations Not Populating Based on the Return Subcode Selected in POS

After installing a hotfix (Ex, KB4090327) for Retail Return Location customers have been having issues with Return Locations not populating. First, go to Retail > Inventory management > Return locations to create your Return location. In my example if you select the Defect Subcode (1), the Returned item should go into the Central\Houston\Defected location (only if… Read more

Retail Personalized product recommendations

  Starting Feb 15, 2018 in Dynamics 365 for Retail and Finance & Operations, Retailers shall not be able to display intelligent product recommendations on the point of sale (POS) device any more. (for more information, see Personalized product recommendations). For all Dynamics 365 for Finance and Operations removed or deprecated features, see Removed or… Read more

Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017

This is a reminder that as of the end of the day on December 31, 2017, Microsoft Dynamics Online Payment Services (DOPS) will be discontinued and you will no longer be able to process payments through the service.  Please ensure that you are on track to implement an alternative solution well ahead of time and… Read more

AX for Retail: Modern POS Custom Labels and Strings

This is a follow-up to a previous article I wrote about modifying labels and strings in Enterprise POS.  The process is similar in Modern POS (MPOS) and Cloud POS (CPOS) but different enough that a new article is warranted.  Additionally, since that article was written we have added a couple tools to make this more… Read more

AX for Retail – How to clear a stuck transaction in the MPOS cart

There have been a few instances where MPOS crashes while processing a transaction or the RTS times out saving a customer order.  In normal circumstances, this transaction persists in the cart when you log into MPOS again so that you can complete the transaction.  But it is possible that you may run into an instance… Read more

Retail discount calculations – Performance vs Best price

With the increased usage of the number of Retail discounts associated to items coupled with the trade agreements and affiliations, the Pricing engine has seen significant performance issues attempting to process the best discount.  This performance degradation increases as more items are added to an order due to the proportionately increasing number of discounts needing to… Read more

Retail Discount Concurrency Modes

When configuring discounts and setting the Discount concurrency mode, you have the option to choose Exclusive, Best price, or Compounded.  The question presented when ringing up POS transactions is which one takes precedence when you have multiple discounts that are applicable to the same sale?  This article will provide you with a brief explanation on the… Read more

Sending email receipts from Retail MPOS Transactions (AX 2012)

MPOS has the ability to send receipt emails in real-time.  This utilizes the RTS to call directly back to AX to send the email at the time of the transaction.  This is unlike EPOS where the posting of the transactions via statement posting process is required before the email can be sent.  EPOS has not… Read more