Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

AX for Retail – How to clear a stuck transaction in the MPOS cart

There have been a few instances where MPOS crashes while processing a transaction or the RTS times out saving a customer order.  In normal circumstances, this transaction persists in the cart when you log into MPOS again so that you can complete the transaction.  But it is possible that you may run into an instance… Read more

AX for Retail 2012 R2 Cannot see Variants when selecting a Transfer Order in POS

Thank you to Brett Christiansen for helping with this blog KB 2829678 fixes an issue with Variants not showing on Transfer orders.  AX 2012 CU6 includes this hotfix. With the fix installed on my machine, I had an issue where an older item on a transfer order in the demo data would show the variants… Read more

AXRETAIL: How to control the Action flow

Applies to AX 2012 R2  Description: The purpose of this article is to provide an example, how to control the data flow concerning (preaction/action). Retailers might have to add new catalogs, Changing prices and barcodes during opening hours. If the number of changes are huge, the processing time increases and the locking behaviour on the store… Read more

AX Retail: Enabling reliable session support in POS – RealTimeServices in AX 2012 R2

Description: We havereceived some feedback from customers that inconsistence occurs when thenetwork connect fails during a RealTimeService operation from the POS. Toensure that POS calls to RealTimeService is working reliable, we can enable thereliable session in the config files. After enabling this feature, the communicationwill ensure consistency in the calls.   NB: Enabling this feature… Read more

AX for Retail 2012 R2: Run-down on Log Files

Logging and tracing has changed quite a bit between AX for Retail 2009 and 2012 R2 so an updated version of my AX for Retail: Run-down on Log Files article is somewhat overdue.  Hopefully this will be a quick reference guide that you can use for all Retail components. Retail POS This is the component… Read more

AX for Retail 2012 R2: Commerce Data Exchange implementation guide white paper published!

One of our most common requests for documentation is an end-to-end implementation guide for Commerce Data Exchange: Synch Service (previously “Retail Store Connect”) and Commerce Data Exchange:  Real-time Service (previously “Retail Transaction Service”).  We are excited to announce that a white paper has just been published that will address this need.  As you can see… Read more

AX for Retail 2012 R2: Troubleshooting the Real-time Service

This is a follow-up from my previous post AX for Retail 2012 R2: Installing the Real-time Service and should give you some tips if you run into problems installing and configuring the Real-time Service.  Before getting into those tips, I want to go through the configuration of logging, as that will be necessary for your… Read more

AX for Retail 2012 R2: Installing the Real-time Service

[Note:  Please see the companion article for Troubleshooting Tips for the Real-time Service.] Possibly the biggest change with AX for Retail 2012 R2 is the re-architecting of the Retail Transaction Service. The first thing you will notice is that the name has been changed: Retail Transaction Service is now Commerce Data Exchange: Real-time Service. Store Connect… Read more

Unable to connect to the Transaction Service – The case of the missing or mismatched passphrase

Multiple operations within the AX for Retail POS application rely on the Retail Transaction service to perform real-time lookups against the headquarter database.  This includes inventory lookup, creating customer, stock counts and more.  During the intial configuration of AX for Retail the transaction service is installed and configured.  Once present we create a transaction service… Read more

AX for Retail 2012: Customizing the Transaction Service

  A very frequent request in AX for Retail 2009 was for the ability to customize the Retail Transaction Service.  The Transaction Service is used to make synchronous calls into AX (Retail Headquarters) to get real-time information – a very common scenario for many POS operations. While it was possible to customize Transaction Service in… Read more