Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

How to set up Images to show in MPOS

With the release of AX 2012 R3 Cu 8 and MPOS we introduced the ability to have a more interactive experience with our retail Customers.  One of the great features of this MPOS is the ability to not just show images of our Products  but also the ability to display an image that represents our… Read more

Dynamics Online Payment Services – CyberSource sign up

This article assumes that you have already configured a Microsoft Dynamics Online Payment Service and are ready to choose CyberSource as your payment provider.  If you need additional details on the pre-requisite, download the following document that will walk you through the setup process.     Payment Services – How to set up Credit Card Processing in Microsoft… Read more

Dynamics AX R3 Demo Image: "The price cannot be calculated for the item. Please manually enter the correct price" error in EPOS

Update (2015-08-13):  If you are using the 2013 R3 CU9 demo image you may run into the same error with a (much) different root cause and workaround.  Please see this post for notes on how to fix that issue. If you are using the Dynamics AX demo image ( you may have seen this error… Read more

AX 2012 for Retail: Common practices and brief explanations for daily EPOS procedures and operations

The intent of this article is to assist with discovering the basic retail daily procedures for a Cashier and Manager from the design point of view.  While there are many combinations of how daily procedures are performed, this article is simply displaying some of the basic workflows in the day of a retail store.  Pre-requisites:The… Read more

Retail store "Post as business day" function for end of day posting

There was a change that was implemented around the AX 2012 R2 CU7 release time frame that introduced the concept of posting statement transactions by “Business day”.  This can be located by going to: Retail >> Common >> Retail channels >> Retail stores >> select your store >> expand the Statement/Closing fast tab >> under Batch… Read more

AX for Retail: POS Training Mode

In Microsoft Dynamics AX for Retail EPOS, there is not a lot of documentation on training mode.  Training mode can be used to test sales transactions and not record the transactions in Dynamics AX.  The cash drawer will not open and credit card, debit card, check and cash transactions will not be processed. When POS… Read more

Sending email notifications for Retail orders [AX 2012 R2 and R3]

Microsoft Dynamics AX 2012 R2 had introduced a new feature to automatically generate email messages to recipients based on specific events for Online Orders such as order created, picked, packed, shipped, etc.  With the addition of Call Center in AX 2012 R3, this feature was expanded to encapsulate other Retail orders.  This feature was designed to only… Read more

Using Post Inventory along with Calculate and Post Statement in AX 2012 Retail

On multiple occasions I have had questions or seen confusion surrounding the usage of Post Inventory in conjunction with Calculate Statement and Post Statement for keeping inventory up-to-date and posting sales transaction.  Let’s first define the purpose of each process: Post Inventory When running the Post Inventory, this looks for all unposted transactions that have… Read more

AX for Retail: Size Barcode setup and creation with number sequence

Below are steps to create a barcode for an item that tracks the Size variant and use a number sequence to automatically create the new barcodes. 1. Set up the bar code Mask characters:     Retail >>Setup>>Bar codes and labels>>Mast characters      a.  Product = I      b.  Size = Z   2.  Set up the… Read more

AX for Retail 2012: Customizing the Comments in the Product Grid for Enterprise POS

The Product Receipt Grid in Enterprise POS (EPOS) has always shown additional lines of information under the main item line.  For instance, if you change item quantities, add an item that has a discount, or add comments to a line item, you will see lines like this in the grid: Note that the comments shown… Read more