Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017

This is a reminder that as of the end of the day on December 31, 2017, Microsoft Dynamics Online Payment Services (DOPS) will be discontinued and you will no longer be able to process payments through the service.  Please ensure that you are on track to implement an alternative solution well ahead of time and… Read more

AX for Retail: Instant Email Receipts in Enterprise POS (EPOS)

Dynamics AX For Retail Enterprise POS (EPOS) has functionality to email receipts but the implementation of the feature has a few tradeoffs: Email does not get sent immediately at the conclusion of the transaction.  Instead, the process goes like this:  1) a transaction is uploaded to HQ (via P-job); 2) it gets calculated on a… Read more

Retail discount calculations – Performance vs Best price

With the increased usage of the number of Retail discounts associated to items coupled with the trade agreements and affiliations, the Pricing engine has seen significant performance issues attempting to process the best discount.  This performance degradation increases as more items are added to an order due to the proportionately increasing number of discounts needing to… Read more

Retail Discount Concurrency Modes

When configuring discounts and setting the Discount concurrency mode, you have the option to choose Exclusive, Best price, or Compounded.  The question presented when ringing up POS transactions is which one takes precedence when you have multiple discounts that are applicable to the same sale?  This article will provide you with a brief explanation on the… Read more

Sales order refunds for credit card payments

  Processing refunds can be a very simple and easy task, a customer returns an item that they do not want and you refund the money they paid for it right? Unfortunately, it’s not quite that simple as you also need to take into consideration partial returns, taxes, discounts, freight, and restocking fees? There are… Read more

Dynamics Online Payment Services – Common errors and troubleshooting steps

We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors encountered with the resolutions… Read more

Enable Lookup and search customer through real-time-service

In some scenarios, some Retailers happened to have a large number of customers back in their AX HQ database and they don’t want to synchronize all of them to the channel database, in other cases, at one of the store a new customer has been created, but at rest of the stores they are not aware… Read more

Ensure to use the Retail Initialize in all AX companies configured with Retail

This is a quick article to let you know that when configuring AX and Retail you will need to use Retail Initialize function in all companies that will be using Retail.  The location of the Initialize button is in Retail >> Setup >> Parameters >> Retail parameters >> in the menu bar, click Initialize. When Initialize… Read more

Modifying Retail POS permissions and operations

Applies to: Microsoft Dynamics AX 2012 R3 This article will explain how to link Operations with Permissions and Permissions groups as well as how to enable a Manager override prompt for certain operations. To get started, lets first define each of the 3 entities: Operations – These are the tasks that employees perform at the POS,… Read more

Dynamics AX R3 CU9 Demo Image: a different "The price cannot be calculated for the item” error in EPOS

I previously wrote about this tricky error that that cropped up in the Dynamics AX R3 CU8 demo image.  That problem was due to the CRT configuration section missing from the default POS.exe.config file and I gave a pretty simple workaround. We recently had the same error in the CU9 version of the demo image… Read more