Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Dynamics 365 for Finance and Operations – What information and data to provide when logging a performance case with Support

There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What… Read more

LCS Crash and Hang Analysis Discontinued

The LCS Crash and Hang analysis feature, which allowed automated analysis of DMP files collected from AX 2012, is being discontinued. Following recent improvements in our cloud infrastructure, the mechanism that enabled the automated analysis of DMP logs is no longer compatible and will not be supported anymore. As an alternative, we have published an… Read more

Deal with Dynamics Deployment Services [wsfed-enabled]

Issue background Sometimes when we use organization account(o365 type) to log on to LCS in order to deploy AX7 VM to Azure, we want to deploy VM to an Azure subscription which is a Microsoft account (hotmail) or live id, other than the organization account. We’ll run into below issue symptoms and cannot proceed with… Read more

Cannot add Work Items from Lifecycle Services after completing the setup of Visual Studio Team Services integration in an AX 2012 project.

When working with AX 2012 projects in LCS (Lifecycle Services), the option for adding Work Items from LCS is missing after completing the setup of Visual Studio Team Services (VSTS) integration. When creating a Dynamics AX (AX7) project and doing the exact same setup, then Work Items can be created from LCS and stored in… Read more

Cloud-powered support – logging support incident for AX 2012

There are many ways to raise a new service incident to Microsoft Dynamics AX support team: PartnerSource, phone call and others. With Lifecycle services portal Microsoft has introduced a new possibility for partners/customers – Cloud-powered support. Cloud-powered support is a part of Lifecycle Services that helps you manage support incidents. And comparing other channels –… Read more

Change Administrator password after AX 2012 demo environments has been deployed from Lifecycle Services

When you deploy a cloud-hosted Dynamics AX 2012 demo environment from Lifecycle Services (LCS), the password for Administrator is fixed and well known. We have discovered that this causes unauthorized usage via RDP and hackers can use it to spread viruses and malware.   After the AX 2012 demo environment has been deployed to Azure,… Read more

Setting up SharePoint Online with Lifecycle Services project fails with error OAuthAppAuthorizationFailure

The scenario is this:You have the role as Project Owner for a project in Lifecycle Services (LCS) and you want to use a SharePoint Online team site to store the project documents. You did not create the team site, but you have been granted Site collection administrator permissions for the team site so you can… Read more

Announcing new LCS feature – Latest Kernels

Installing the latest AX kernel version has the advantage of improving the quality and stability of the product because the kernel bundles all fixes checked in up to the release date. Until recently, finding the latest AX kernel version required searching for hot-fixes to specific problems and installing the corresponding KB package. The new feature… Read more

When the Download button in not available on the LCS Issue search

Sometimes you may find a fix like KB2975071 that has been released for both AX2012 R2 and AX2012 R3. The issue is the Download button is only available for AX2012 R2, but not for AX2012 R3. The hotfix process of the In-Market Engineering team is that they release a fix for the customer that reported the… Read more

Crash and Hang analysis on LCS

Starting with the March release we’ve introduced a new feature in LCS for Crash and Hang analysis. Currently the feature is in the Beta phase, so it will need to be activated from the “Preview feature management” menu – “Public preview features” – “Crash and Hang Analysis”. After you activate the feature, it will appear… Read more