Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Forms authentication provider stops working after applying May CU for SharePoint 2013

After we installed May CU for SharePoint 2013 (15.0.4823.1003) we were not able to log with Forms authentication users and the error (404) In SharePoint log we could see the error: Exception trying get context compatibility level: System.IO.FileNotFoundException: The site could not be found in the Web application SPWebApplication Name=DynamicsFormsSTS – at Microsoft.SharePoint.SPSite.LookupSiteInfo(SPFarm… Read more

AX 2012 AxUpdatePortal fails with error after about 6 minutes

When running the command [AxUpdatePortal -updateall -websiteurl “…” -verbose] on the EP server it sometimes happens that the execution fails with error:The operation failed to execute. Error: Microsoft Dynamics AX could not locate the Web server… In the Application event log you find a Warning with Event ID 1309 from source ASP.NET 4.0.30319.0: 3001The request… Read more

When a user add cues to AX 2012 role center then other users cannot see those cues

Scenario: A custom cue has been created and you want to add this cue in addition to some standard cues to a specific role center so that all users of the role center can see the cues. When user A (e.g. an Administrator) adds the Cues web part to a role center page and add… Read more

How to install and configure Windows AppFabric for AX 2012 Enterprise Portal in a multi-server web farm

  When setting up AX 2012 Enterprise Portal (EP) in a multi-server web farm, then setting up AppFabric caching is required. This is for caching session info. When installing SharePoint 2013 it is recommended to use the prerequisite installer to install AppFabric, ref section “Plan for the Distributed Cache service”. Note: If you are… Read more

AX Enterprise Portal – What information and data to collect when you want to open a support case

The aim of this blog post is to provide you with some suggestions on what information and data to collect and provide when opening a Microsoft support case. You can of course use these suggestions in your own organization too, whether you are a Partner or End User of Microsoft Dynamics AX. It’s usually a… Read more

Enterprise Portal on SharePoint 2013 – form resets

We got several requests when user where complaining that form resets. Ie. User was selecting the customers on customer page, we could see that suddenly the page resets and only first customer has been selected. We could also see the issue on some forms when user fills data in. Suddenly all data disappeared. When we… Read more

How to update AX 2012 Enterprise Portal in a multi-server web farm

This is a follow-up post from my main blog on How to install AX 2012 Enterprise Portal in a multi-server web farm: In this post we talk about how to UPDATE your Enterprise Portal (EP) deployed on a multi-server SharePoint 2013 web farm.   Pre-requisite: When you browse to the load balanced URL it will be resolved… Read more

How to install AX 2012 Enterprise Portal in a multi-server web farm

  This blog post is written to clarify some steps in the installation guide when you install AX 2012 Enterprise Portal (EP) in a multi-server web farm. NOTE: It is important to follow the installation guide and use this post as additional complementary info. Under section “Before you begin”: Install and configure Windows Server… Read more

How to Install the Dynamics AX Enterprise Portal in a Load Balanced SharePoint farm in 4 simple steps

(Please note this article assumes you have working knowledge of SharePoint, IIS, DNS and host files) 1. Create a new Web Application on the SharePoint Central Administration Server. This Web Application URL should point to the common name or Network Load Balanced (NLB) name. 2. Modify the host file found in ‘\windows\system32\drivers\etc\hosts’ on each node Point the NLB… Read more

Project Management and Service Industries Hotfixes Released in December 2014 (Part 1)

In this blog series I will be posting the hotfixes released for the Project Management and Accounting, as well as the Service Industries modules for Dynamics AX 2012 R2 and Dynamics AX 2012 R3 twice each month. I would like to raise visibility for customers and partners to see what’s been updated and changed, as there’s many… Read more