Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

AX for Retail: Instant Email Receipts in Enterprise POS (EPOS)

Dynamics AX For Retail Enterprise POS (EPOS) has functionality to email receipts but the implementation of the feature has a few tradeoffs: Email does not get sent immediately at the conclusion of the transaction.  Instead, the process goes like this:  1) a transaction is uploaded to HQ (via P-job); 2) it gets calculated on a… Read more

Sending email receipts from Retail MPOS Transactions (AX 2012)

MPOS has the ability to send receipt emails in real-time.  This utilizes the RTS to call directly back to AX to send the email at the time of the transaction.  This is unlike EPOS where the posting of the transactions via statement posting process is required before the email can be sent.  EPOS has not… Read more

Workflow approval via email shows incorrect responses

I have seen this now a few times in support cases so thought an article should be published.  When using the Workflow email approval functionality, you need to make sure that you use a different Azure service namespace for each environment. Do not setup the same one for each environment (Test, Staging, PROD, etc.) because you will receive… Read more

Sending email notifications for Retail orders [AX 2012 R2 and R3]

Microsoft Dynamics AX 2012 R2 had introduced a new feature to automatically generate email messages to recipients based on specific events for Online Orders such as order created, picked, packed, shipped, etc.  With the addition of Call Center in AX 2012 R3, this feature was expanded to encapsulate other Retail orders.  This feature was designed to only… Read more

Sending email receipts from Retail EPOS Transactions (AX 2012)

There seems to be limited information on how the “Send email receipts” functionality works.  This blog is intended to help provide the basic information and links on how to configure and send email receipts for EPOS transactions. NOTE: For emailing MPOS receipts, see the following blog: Sending email receipts from Retail MPOS transactions To get started, you will… Read more

Sending emails from Dynamics AX to external domains using Exchange Online

When using Exchange Online as your SMTP server in Dynamics AX 2012, you may have encountered this issue when sending emails, for example notifications, by batch: Method ‘send’ in COM object of class ‘CDO.Message’ returned error code 0x8004020F (<unknown>) which means: <unknown>. The error only occurs when sending emails outside of your organization’s domain, for… Read more

Emailing Customer Invoices from a batch

This is an example of emailing the Sales Invoices with Print Management Settings and using a Batch Server. One of the prerequisites to email from a batch is to havean SMTP Server setup and running. This blog goes into the setup within AX, but does not cover the setup of the SMTP Server. The one… Read more