Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

AX for Retail R3 CU8 Call Center: Fix for Customizing CRT Pricing Engine

One of the main features introduced in AX for Retail R3 was the unified pricing engine in the Commerce Runtime (CRT).  The exact same code is compiled and deployed to Enterprise POS, Mobile POS / Retail Server, Online Store, and the new Call Center.  Furthermore, the source code for the entire pricing engine is included… Read more

Error Posting a Free Text Invoice when Call Center is enabled: "Payment is not authorized"

When posting a Free Text Invoice with a Call Center user, the following error is generated: “Payment is not authorized”.   3 possible Work-around:   1.  Process the Free Text Invoice as a non-call center user (Retail >> Common >> Retail Channels >> Call Centers, Click on the Users >> Channel users button – Remove… Read more

Enabling the new Call Center Channel User Functionality in AX 2012 R3

The release of AX 2012 R3 added a new Call Center module which utilizes Channel Users.  These users are set up in the Call Center Channel in the Retail module (Retail >> Common >> Retail channels >> Call centers).  The purpose of these specified users is to enable certain feature sets within the sales orders form… Read more