Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Workaround: Slow original preview sales invoice printing

If you should face a performance issue when printing original previews from sales invoice in MS Dynamics AX 2012 then the following illustrated workaround can save quite some time: One time only setup steps: 1) Launch your MS Dynamics AX client and go to: Accounts receivables > Setup > Forms > Form Setup: 2) Click… Read more

AX for Retail 2012 R3 Receipt Printing Enhancements: Print Multiple Logos and Select Images in AX Client

Credit to Brian Storie (Microsoft) for authoring this article AX for Retail 2012 R3 introduced a new feature on the Receipt Format Designer that allows you to select a specific image for your Receipt Logo.   In previous versions of AX for Retail you had to place a specific logo file on each terminal, either as… Read more

AX 2012 for Retail – Receipt numbering formats

It is essential that when setting up a receipt number formats in Retail that they are unique per register and store. The following example is the most common scenario we’ve seen happen when receipt formats are not unique:Scenario:  Terminal 1 has a receipt numbered at 1001 with item 0015 and terminal 2 also has a receipt… Read more

AX 2012 Print destination settings dialog does not show up due to WMI error

I recently came across a case where the printer destination settings dialog typically used by report to select print destination does not show up. The cause we found is that an exception occurs when Dynamics AX client queries existing printer from hosted machine.  The code is from Forms\SRSPrintDestinationSettingsForm\printerMap() at line 30 which is a call… Read more

Blocks in X++ report when printed to PDF and using a Double byte based language

Hi all, We recently had a support case come in that showed a Dynamics AX 2009 X++ based report that printed to screen correctly, but when printed to PDF, the customer information was displayed in square blocks.  It turns out that the customer information was entered in using a double byte language/font.  After contacting one… Read more

AX 2009: Citrix & Terminal Server Printing

Errors, or no output when printing from AX to a locally mapped PrinterIf you are mapping local printers to your TS or Citrix environment and have an issues where nothing is printed or the following error is generated: startDoc: rc:SP_ERROR you will need to change the Print Processor data type from Raw to EMF. This… Read more