Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Can’t find the Finance and Operations project type in LCS?

Want to try out Dynamics 365 for Finance and Operations, but can’t figure out how to start a Finance and Operations project in Lifecycle Services? You need to have a trial offer associated with your organization to get started. To get started, obtain the trial offer code: Partner: Customer:  … Read more

LCS Crash and Hang Analysis Discontinued

The LCS Crash and Hang analysis feature, which allowed automated analysis of DMP files collected from AX 2012, is being discontinued. Following recent improvements in our cloud infrastructure, the mechanism that enabled the automated analysis of DMP logs is no longer compatible and will not be supported anymore. As an alternative, we have published an… Read more

Deal with Dynamics Deployment Services [wsfed-enabled]

Issue background Sometimes when we use organization account(o365 type) to log on to LCS in order to deploy AX7 VM to Azure, we want to deploy VM to an Azure subscription which is a Microsoft account (hotmail) or live id, other than the organization account. We’ll run into below issue symptoms and cannot proceed with… Read more

Cannot add Work Items from Lifecycle Services after completing the setup of Visual Studio Team Services integration in an AX 2012 project.

When working with AX 2012 projects in LCS (Lifecycle Services), the option for adding Work Items from LCS is missing after completing the setup of Visual Studio Team Services (VSTS) integration. When creating a Dynamics AX (AX7) project and doing the exact same setup, then Work Items can be created from LCS and stored in… Read more

Virtual Machine resize

Some customers could be interested to know if it is possible to resize a Virtual Machine (VM) once it has been deployed from LCS. Unfortunately, this kind operation is not yet possible from LCS, so the operation must be completed from the Azure Portal.You can use either Azure Portal for this: Classic or New. Since… Read more

Cloud-powered support – logging support incident for AX 2012

There are many ways to raise a new service incident to Microsoft Dynamics AX support team: PartnerSource, phone call and others. With Lifecycle services portal Microsoft has introduced a new possibility for partners/customers – Cloud-powered support. Cloud-powered support is a part of Lifecycle Services that helps you manage support incidents. And comparing other channels –… Read more

Change Administrator password after AX 2012 demo environments has been deployed from Lifecycle Services

When you deploy a cloud-hosted Dynamics AX 2012 demo environment from Lifecycle Services (LCS), the password for Administrator is fixed and well known. We have discovered that this causes unauthorized usage via RDP and hackers can use it to spread viruses and malware.   After the AX 2012 demo environment has been deployed to Azure,… Read more

How to search open, planned and resolved localization issues in Lifecycle Services

Access to Lifecycle Services site: Select a project in your list (if you need to create a new one, click + and fill in the mandatory information requested). Click on the Issue search application: In the issue search page, click the Find icon:   In the filter, select different parameters to be able to… Read more

Setting up SharePoint Online with Lifecycle Services project fails with error OAuthAppAuthorizationFailure

The scenario is this:You have the role as Project Owner for a project in Lifecycle Services (LCS) and you want to use a SharePoint Online team site to store the project documents. You did not create the team site, but you have been granted Site collection administrator permissions for the team site so you can… Read more

Partner Requirements for using Cloud Powered Support in new Microsoft Dynamics AX LCS Projects

The following steps are required for partners to be able to use the Cloud Powered Support tool to submit cases to Microsoft from a project linked to the new version of Microsoft Dynamics AX. There still are requirements for having a valid support plan in order to use the tool, but the following steps are… Read more