Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Retail Personalized product recommendations

  Starting Feb 15, 2018 in Dynamics 365 for Retail and Finance & Operations, Retailers shall not be able to display intelligent product recommendations on the point of sale (POS) device any more. (for more information, see Personalized product recommendations). For all Dynamics 365 for Finance and Operations removed or deprecated features, see Removed or… Read more

Dynamics 365 Retail Statement Posting Issues Caused by a Previous Statement Posting Failure in Batch

When posting Retail Statements in batch and there has been an error, Customers have been receiving errors manually posting the Retail Statements after the original failure. One example of a Retail Statement error: “One or more sales orders in statement XXXX have not been invoiced; abort payment journal posting” A majority of the time, the… Read more

Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017

This is a reminder that as of the end of the day on December 31, 2017, Microsoft Dynamics Online Payment Services (DOPS) will be discontinued and you will no longer be able to process payments through the service.  Please ensure that you are on track to implement an alternative solution well ahead of time and… Read more

AX for Retail: Instant Email Receipts in Enterprise POS (EPOS)

Dynamics AX For Retail Enterprise POS (EPOS) has functionality to email receipts but the implementation of the feature has a few tradeoffs: Email does not get sent immediately at the conclusion of the transaction.  Instead, the process goes like this:  1) a transaction is uploaded to HQ (via P-job); 2) it gets calculated on a… Read more

Credit memo functionality on Dynamics 365 MPOS

Credit memo functionality on Dynamics 365 MPOS Steps (please find the document with screenshots attached credit-memo-functionality-on-dynamics-365-mpos). 1.Set up Payment method with the Operation name ‘Pay credit memo’ and associate appropriate Posting accounts in it Retail and commerce/Channels/Retail stores/All retail stores/select the store HOUSTON/Tab Set up/Payment methods/in our case it is called Voucher: 2.Issue Credit Memo… Read more

AX for Retail – How to clear a stuck transaction in the MPOS cart

There have been a few instances where MPOS crashes while processing a transaction or the RTS times out saving a customer order.  In normal circumstances, this transaction persists in the cart when you log into MPOS again so that you can complete the transaction.  But it is possible that you may run into an instance… Read more

Dynamics 365 for Operations Carryout Item and Pick up item in same Customer Order

Dynamics 365 for Operations MPOS now allows cashiers to add both Carry out and Customer Order items on the same transaction. In previous versions of MPOS and EPOS, these required separate transactions for a cash and carry and one for a shipment\pick-up. To create a transaction in MPOS that contains both a Carry Out item… Read more

Discontinuation of Dynamics Online Payment Services

A notice was recently released on the discontinuation of Dynamics Online Payment Services.  Please review this notice using either the PartnerSource and CustomerSource links or the verbatim below:  PartnerSource https://mbs.microsoft.com/partnersource/northamerica/news-events/news/onlinepaymentservdisnotice CustomerSource https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/onlinepaymentservdisnotice Discontinuation verbatim: Effective January 1, 2018, Payments Services for Microsoft Dynamics ERP (Payment Services), available with any versions of Microsoft Dynamics AX, Microsoft Dynamics… Read more

Retail discount calculations – Performance vs Best price

With the increased usage of the number of Retail discounts associated to items coupled with the trade agreements and affiliations, the Pricing engine has seen significant performance issues attempting to process the best discount.  This performance degradation increases as more items are added to an order due to the proportionately increasing number of discounts needing to… Read more