Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Dynamics 365 Retail: Working with the New “Manage Shifts” Functionality in POS

On Dynamics 365 for Finance and Operations functionality was added for managers to recover and unblock terminals. This functionality was added with KB 4101053 on 7.2 and KB 4338783 (Application Update 7.3.2.5) and the updates are available in Lifecycle Services. Prior to the hotfixes when POS had an issue closing a shift, the shift could… Read more

Dynamics 365 Retail: How to Add Credit Card information on the Customer Receipt Format

When I add the fields “Customer Type”, “Authorization Code” and “Card number partly hidden” to the Customer Receipt format, the fields will not print the when the Customer Receipt is printed and a paying with a credit card. These fields are only available in the Header of the receipt and they should be available in the Footer…. Read more

Dynamics 365 Retail Return Locations Not Populating Based on the Return Subcode Selected in POS

After installing a hotfix (Ex, KB4090327) for Retail Return Location customers have been having issues with Return Locations not populating. First, go to Retail > Inventory management > Return locations to create your Return location. In my example if you select the Defect Subcode (1), the Returned item should go into the Central\Houston\Defected location (only if… Read more

Dynamics 365 Retail Statement Posting Issues Caused by a Previous Statement Posting Failure in Batch

When posting Retail Statements in batch and there has been an error, Customers have been receiving errors manually posting the Retail Statements after the original failure. One example of a Retail Statement error: “One or more sales orders in statement XXXX have not been invoiced; abort payment journal posting” A majority of the time, the… Read more

Sample Australia GST Codes with the corresponding GST reporting codes

Note: This applies to Dynamics AX 2012 RTM, R2, R3, Dynamics 365 for Finance and Operations Wondering why you are not getting the expected amounts in your Australia Business Activity Statement (BAS)?   One of the most common reasons for that to occur is that GST Codes are not set up with the right GST… Read more

Retiring Dynamics AX MSDN Developer Center

We are retiring the Microsoft Dynamics AX Developer Center on MSDN at the end of September 2017. (The Developer Center contains links to whitepapers and other downloads that you can also find on the Microsoft Download Center.) We will redirect all of the current pages on the Developer Center to appropriate pages in the MSDN… Read more

Dynamics 365 for Finance and Operations – How to delete a record in the Number sequence – Status List form

Seeing an unexpected number sequence record in the Status list form (from the Number sequence form) that you need to delete? Wondering where to find that ‘Delete’ (File>Delete record) option that used to exist in AX 2012? That option no longer exists in Dynamics 365 for Finance and Operations. For now, you would have to… Read more

Production order end process results in variances due to differences in estimated and realized subassembly setup labor costs.

The issue that we were initially encountering was that we were experiencing large variances in our production costing.  Upon further investigation, what we found was that the variances were coming from a subassembly that had been created and was being utilized in the finished good.  Reviewing the details on that subassembly and comparing to our… Read more

AX for Retail: Modern POS Custom Labels and Strings

This is a follow-up to a previous article I wrote about modifying labels and strings in Enterprise POS.  The process is similar in Modern POS (MPOS) and Cloud POS (CPOS) but different enough that a new article is warranted.  Additionally, since that article was written we have added a couple tools to make this more… Read more

Prerequisites to allow cancelling a packing slip for WHS items

We’re very happy to announce that in AX 2012 R3 CU12 you are now able to reverse loads, cancel packing slip updates for sales orders and product receipts for purchase orders. This means you are now able to reverse the loads even when these updates have been done. This change will come through KB 3196554… Read more