Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Microsoft Dynamics AX 2012 content is now live on docs.microsoft.com!

We’ve migrated the Microsoft Dynamics AX 2012 content that was previously hosted on TechNet and MSDN to doc.microsoft.com: Application User/IT Pro content: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/   Developer content: https://docs.microsoft.com/en-us/dynamicsax-2012/developer/ Existing links to the content are being redirected. The content is open for comments and edits, with the exception of the reference content…. Read more

Dynamics 365 Retail: Working with the New “Manage Shifts” Functionality in POS

On Dynamics 365 for Finance and Operations functionality was added for managers to recover and unblock terminals. This functionality was added with KB 4101053 on 7.2 and KB 4338783 (Application Update 7.3.2.5) and the updates are available in Lifecycle Services. Prior to the hotfixes when POS had an issue closing a shift, the shift could… Read more

Dynamics 365 Retail: How to Add Credit Card information on the Customer Receipt Format

When I add the fields “Customer Type”, “Authorization Code” and “Card number partly hidden” to the Customer Receipt format, the fields will not print the when the Customer Receipt is printed and a paying with a credit card. These fields are only available in the Header of the receipt and they should be available in the Footer…. Read more

Dynamics AX 2012 Reporting: Error “Client found response content type of ”, but expected ‘text/xml'” when running a report based on cubes

You may run into this error running OLAP reports on a SQL Server 2016 Reporting Services instance on which the ENU\x86\SQL_AS_ADOMD.msi component from the Microsoft® SQL Server® 2012 SP1 Feature Pack was not installed. SYMPTOMS: When running the report in AX 2012 client you will see this error in the info log: “Client found response… Read more

Dynamics 365 for Finance and Operations – What information and data to provide when logging a performance case with Support

There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What… Read more

Error “The authorization token issuer is invalid. An identity provider with a matching issuer was not found in the system” upon MPOS activation

Upon activating MPOS you can run into the following error message that you would also see in Event Viewer: errorMessage The authorization token issuer is invalid. An identity provider with a matching issuer was not found in the system. In order to troubleshoot this you will need to look into the Event Viewer logs of… Read more

Dynamics 365 Retail Return Locations Not Populating Based on the Return Subcode Selected in POS

After installing a hotfix (Ex, KB4090327) for Retail Return Location customers have been having issues with Return Locations not populating. First, go to Retail > Inventory management > Return locations to create your Return location. In my example if you select the Defect Subcode (1), the Returned item should go into the Central\Houston\Defected location (only if… Read more

DIXF on SQL 2014 – Cannot Preview source file – CommunicationException – An error occurred while receiving the HTTP response from DMFServiceHelper.svc

Consider a scenario where you are importing data using DIXF, and you get an error when you try to “Preview source file” and you are running SQL Server 2014 SP2 CU10 or CU11. 1. The error The error you see looks something like this: System.ServiceModel.CommunicationException: An error occurred while receiving the HTTP response to http://servernamehere:7000/DMFService/DMFServiceHelper.svc. This… Read more

We’ve got a (slightly updated) official hashtag! Follow #MSDyn365FO

Sigh. Really, we thought we had the official official hashtag, but it was only mostly official. Our updated hashtag is #MSDyn365FO.  (It now has MS in the front 😊) We know that our product name is long, and has changed. We’ve worked with our branding, marketing, and legal folks to come up with a way… Read more