Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

LCS Diagnostics – August LCS Release

The August LCS release included an update to the LCS system diagnostic setup wizard package. If you are experiencing issues with installing the Microsoft Dynamics Lifecycle Services System diagnostics in the last couple of month, you’ll want to download the most recent version to reinstall. The steps for uninstalling the Microsoft Dynamics Lifecycle Services System diagnostics are as follows.

Steps to Uninstall existing Microsoft Dynamics Lifecycle Services System diagnostics

1. Go to Lifecycle Services.
2. Open a project and click the System diagnostics tile.
3. On the Admin page, download the compressed installer (LCSDiagFX_x64.zip.).
4. Extract the installer to a computer that is running a Microsoft Dynamics AX client. The computer must have network access to all other servers in the environment, and must be running the .NET Business Connector if you are using the NET Business Connector proxy account as a service account.
5. Run Setup.exe.
6. Click on Remove Icon to Uninstall existing Microsoft Dynamics Lifecycle Services System diagnostics.

Steps to Install the Microsoft Dynamics Lifecycle Services System diagnostics

Below information can be found here.

To install the on-premises component of System diagnostics, you must be a member of the Administrator group on the local computer.
1. Go to Lifecycle Services. <<http://lcs.dynamics.com>>
2. Open a project and click the System diagnostics tile.
3. On the Admin page, download the compressed installer (LCSDiagFX_x64.zip.).
4. Extract the installer to a computer that is running a Microsoft Dynamics AX client. The computer must have network access to all other servers in the environment, and must be running the .NET Business Connector if you are using the NET Business Connector proxy account as a service account.

Important – In a production environment, we recommend that you install the on-premises component on a computer that is running only a client, not on computers that are also running an AOS instance or a SQL Server instance.

5. Run Setup.exe.
6. Accept the license terms.
7. If you have an existing local X509 certificate, on the Select the certificate type page, click Use existing. If you do not have an X509 certificate, perform the following steps:
a. On the Select the certificate type page, click Create new.
b. Enter a prefix to be used in the certificate name.
c. Click Next to create the certificate.
d. Verify that the new certificate has been created in the specified location.
8. Return to the System diagnostics page, browse to the location of the certificate, and click Upload.
9. Return to the Upload the new certificate page of the Microsoft Dynamics Lifecycle Services Diagnostic Service Setup Wizard, select Certificate file has been uploaded, and click Next.
10. On the Select private certificate page, the name of the certificate is displayed. Click Next.
11. On the Specify service account page, enter the service account and password, and then click Next.
12. On the Change destination folder page, enter the location where you want to store the logs that were collected by the System diagnostics, and then click Next.
13. Click OK to install and start the System diagnostics, and then click Finish.

 

Hope this helps!