Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

“The clocks on the client and server machines are skewed” error resulting in reports showing label IDs instead of text

Working with a DEMO VM, I ran into a scenario where Microsoft SQL Server Reporting Services (SSRS) reports were showing label IDs instead of text. Since everything was on the same box I opened Event Viewer and looked at Windows Logs > Application to see any related errors. The error that got my attention was

AXRDCE The AXRDCE extension caught an unexpected exception for report CustBasedata.Report.
The error message was:
A call to the Microsoft Dynamics AX SRSFrameworkService service failed. The clocks on the client and server machines are skewed.

Doing a quick search online showed that there was an issue with time synchronization.

To resolve I ran the following command [net time /set /yes] and restarted SQL Server Reporting Services service.


Reference: NET TIME and w32time