Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

SEPA affected objects

Here is a list of the objects affected by our SEPA update. The objects listed concerns each of our supported versions. AX 2009, AX 2012  & AX2012 R2 so you might have to scroll down a bit if you are on a later version. You can learn more about the latest status(2013) of SEPA here http://blogs.msdn.com/b/axsupport/archive/2013/11/22/status-on-sepa-november-2013.aspx AX… Read more

AXutil Optimize (Dynamics AX 2012 RTM)

Description: The AXUtil Optimize function reindexes the Model database, but also run a shrink of the database. As the model database is in the main database in AX 2012 RTM, the whole database is shrinked. In a large database example 1 TB database, this shrink can take extreme long time and block the production system… Read more

AX Content: Tell us more!

Do you know all of the ways that you can contribute to the quality of the Microsoft Dynamics AX documentation? Do you know that the Microsoft Dynamics AX Information Experience team – a.k.a the people who write the IT Pro, Developer, and end-user documentation for AX – reviews all of the feedback that you provide… Read more

How to setup SEPA Direct Debit in AX2012 R2

Please find attached a document explaining how to configure SEPA Direct Debit in AX2012 R2. The same information applies to AX2012 RTM This document was written by Andrea Skocdopole from our German support team As listed in http://blogs.msdn.com/b/axsupport/archive/2013/11/22/status-on-sepa-november-2013.aspx we recommend you to install KB 2902097 to act as a baseline for this setup. KB 2902097 is planned to… Read more

How to setup SEPA Credit in AX2012 R2

Please find attached a document explaining how to configure SEPA Credit in AX2012 R2. The same information applies to AX2012 RTM This document was written by Petra Allegrini from our German support team As listed in http://blogs.msdn.com/b/axsupport/archive/2013/11/22/status-on-sepa-november-2013.aspx we recommend you to install KB 2902097 to act as a baseline for this setup. KB 2902097 is planned to be… Read more

Slow performance when Configuration key turned off

  Description: The configuration key Sales tax (ledgerbasicSalesTax) has been turned off in the system. When running example the retail statement posting, the performance is very poor.  The slow response is originated in every call to TaxParameters::find(). When analyzing the sql server queries we see a large number of Temporary table been generated which all take… Read more

Status on SEPA November 2013

Please find attached our latest Whitepaper concerning the transition to SEPA taking place on February 1st 2014 Note page 6, “In order to get the latest corrections effecting all the countries involved, it is recommended to install the coming update (KB 2902097)” which is planned to be released on November 30th 2013. In short, although we… Read more

Compatibility issues with AX 2009 Role Center and IE11

  Description: Internet Explorer 11 was released on the 19/11-2013 and can be downloaded with the Windows Update   Problem: Ax 2009 Role Center is not compatible with this version In the system requirements it is mentioned that we only support IE10 with Ax 2009 SP1 RU8 Microsoft Dynamics AX 2009 System Requirements http://www.microsoft.com/en-us/download/details.aspx?id=26568    … Read more

Dynamics AX 2012 / R2 Retail: Switch from online to offline database is slow

Description: In any environment you might have Network drops or have to do maintainance in your system. If you have configured the Retail Offline Database, you will be able to switch to this database if the connection is lost to the Store Database. This process happens automatically, but we had Customer reporting that the time it… Read more

AX Content: Intercompany planning in Microsoft Dynamics AX 2012

I was doing some research for a response that I was preparing for a request for information about intercompany planning when I came across a great webcast titled Intercompany planning and planning setup in Microsoft Dynamics AX 2012. If you’re interested in getting an overview of the features for intercompany planning, I highly recommend that… Read more