Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Tier 2 Country Labels are not upgraded During AX 2012 R2 In-Place upgrade

This is the scenario:

You are performing an In-Place upgrade from Microsoft Dynamics AX 2012 CU3+ to AX 2012 R2, and have “Foundation Labels II” installed in the model store. After completing the upgrade you will find that the labels for Tier 2 Countries (the ones that were originally in the Foundation Labels II model), no longer exist.

There is currently a hot-fix in progress for this, however until this is released you can follow the workaround below:

  1. After removing any of the “Upgrade” models as detailed in the upgrade guide, and before running the database setup remove the additional model “Foundation Labels II” using AXUTIL.
    • Run “AXUTIL list” from a command prompt to get the model ID for “Foundation Labels II”


    • Run “AXUTIL delete /model:<modelId>” to remove the Foundation Labels II” model, as in the screenshot above this would be “AXUTIL delete /model:23”


Please note, I will update this post with the hot-fix details once it is released. At the moment I don’t have details of when this will be.