Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

How to Use ADPlus for AOS Crashes

When you experience an AOS crash it is difficult to know what tool to use to determine what is happening.  One tool that we use in support is adPlus as it gathers information about what was happening in memory at the time of an AOS crash.  This tool takes the memory of the AOS (ax32serv.exe)… Read more

Getting message "An item with the same key has already been added" when creating an SSRS report

This error is caused by having fields with the same name in the query the report is built upon.  To rectify the issue, in AX go to the query you created and identify the fields that are duplicated between the datasources in the query.  On the Fields node of each data source set the Dynamic… Read more

Slow performance in the "Arrival overview" dialog box when you set the setup name to "Return order" in Microsoft Dynamics AX 2009.

There was a hotfix released  for a performance issue with the Arrival Overview form.  However some people may still experience performance issues  when going to Inventory Management  > Periodic > Arrival Overview and changing the setup name to return order.  This has been seen when you have a lot of backorders.  To resolve this you… Read more

AIF general journal services require the journal type to be Daily and the account type to be Ledger

In Class\LedgerJournalTransType, method validateAccountType, there is a new validation for AX2009 that checks an incoming AIF Journal Type. If the LedgerJournalTable.JournalType is ‘Daily‘, then the validation requires the incoming LedgerJournalTrans.AccountType to be ‘Ledger’.The development team specifically limited the functionality of the services to Daily journal types and account types of Ledger because that is all the… Read more

Steps to trace an AX session in the application event log back to a user

If you are experiencing performance issues or AOS crashes, hangs, or memory leaks it could be due to a process that is being done in the system.  It can sometimes be difficult to track down the process that is causing the issue.  If you are getting errors in your application event log on the AOS… Read more

AOS crash, hang or memory leak debugging tools

When experiencing an AOS crash, hang, or memory leak it may be difficult to know what tools are available to you to assist in resolving the issue.  One of the keys to resolving AOS crashes, hangs, and memory leaks is to get a memory dump from when the issue occurs.  The memory dump will let… Read more

AX for Retail: Import Logs operation fails when run in batch

As part of the process to receive a purchase order from the POS client the Import Logs operation needs to run.  When performing an Import Logs operation in batch, the process will always fail.  The reason this fails is that one of the methods attempts to update the Import Logs form, which is not present… Read more

When you attempt to email customer invoices through AX 2009, you receive the “Print Management settings are not applicable” error message.

When you attempt to email customer invoices through Dynamics AX 2009 using Print Management, you’ll receive the error message “Print Management settings are not applicable” if the Print Management settings are not established appropriately. The email destination option in Print Management works in conjunction with the ‘Do not print’ setting. If you have the ‘Do… Read more

How to add a blank node in dimension set hierarchy in AX 2009

When you attempt to enter a journal involving a ledger account without the selection of a cost center dimension in Dynamics AX 2009, you receive the following error message: “Dimension set value XX – ? on set YY is not authorized on hierarchy ZZ for account DDDD.”   You need to assign a node underneath the department… Read more