Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017

This is a reminder that as of the end of the day on December 31, 2017, Microsoft Dynamics Online Payment Services (DOPS) will be discontinued and you will no longer be able to process payments through the service.  Please ensure that you are on track to implement an alternative solution well ahead of time and… Read more

Dynamics Online Payment Services – important notes on the discontinuation

As another reminder, here is the link to the latest blog notice on the discontinuation: Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017 If you are still utilizing Dynamics Online for your payment solution, I would like to provide you with some helpful information to prepare for the discontinuation of… Read more

Collect Dynamics 365 for Finance and Operations event traces with Windows Performance Monitor

Just as with AX 2012, users can collect Dynamics 365 for Finance and Operations event traces using Windows Performance Monitor. Other options are explained here: (web version) (desktop version) Windows Performance Monitor can be used in non-production where the Dynamics 365 for Finance and Operations client tracing is not possible. For example, WMS… Read more

Dynamics 365 Retail Statement Posting Issues Caused by a Previous Statement Posting Failure in Batch

When posting Retail Statements in batch and there has been an error, Customers have been receiving errors manually posting the Retail Statements after the original failure. One example of a Retail Statement error: “One or more sales orders in statement XXXX have not been invoiced; abort payment journal posting” A majority of the time, the… Read more

Private contact information viewable in Company Directory

In Dynamics 365 for Finance and Operations you can select contact information on a worker to be private: Once this private option is selected only users that have specific security roles can view this private contact information. You can manage and control which security roles have access to this information by using the Global Address… Read more

Updated BPM search and Task guide help broken

November 9th, 2017 Because of the large backlog of BPM libraries that needed re-indexing and the volume of new libraries created each day, the re-indexing process has taken longer than expected. To work around this, we have scaled the rate of re-indexing as much as possible. With this scaling, we expect that libraries created before… Read more

Data collection for the Named User License Counts report in Dynamics AX 2012 R3 Cumulative Update 9 and later

You may be already familiar with the blog post of my colleague in which the background of the Named User License Counts report is explained. Using the Named User License Count report In this post I would like to explain the change that was introduced in relation to this report in Cumulative Update 9 for… Read more

Sample Australia GST Codes with the corresponding GST reporting codes

Note: This applies to Dynamics AX 2012 RTM, R2, R3, Dynamics 365 for Finance and Operations Wondering why you are not getting the expected amounts in your Australia Business Activity Statement (BAS)?   One of the most common reasons for that to occur is that GST Codes are not set up with the right GST… Read more

Retiring Dynamics AX MSDN Developer Center

We are retiring the Microsoft Dynamics AX Developer Center on MSDN at the end of September 2017. (The Developer Center contains links to whitepapers and other downloads that you can also find on the Microsoft Download Center.) We will redirect all of the current pages on the Developer Center to appropriate pages in the MSDN… Read more

Advanced Bank Reconciliation allows reconciliation of statements even without matched amounts

In Microsoft Dynamics Ax and Dynamics 365 for Finance and Operation, the system allows users to mark the Bank Reconciliation for a statement as reconciled even if there are no amounts  matched.   This is now documented in the link below with the following information: The bank reconciliation for a statement can be marked as reconciled at any… Read more