Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Dynamics Document Routing Agent unable to sign-in

There have been several reported cases with signing into Dynamics Printer Routing Agent. Issue: Reported Dynamics versions Update 2, 3 and 4. Dynamics version when signing into the DRA an error appears. Cause: Customer has install warehouse app into their Dynamics environment. See following link and see step 8 with in this webpage https://ax.help.dynamics.com/en/wiki/install-and-configure-dynamics-365-for-operations-warehousing/ Setting… Read more

Dynamics Document Routing Agent unable to authenticate to the Print Server (Impersonated Print User)

Scenario: There have been several cases in the past few months that customers and partners have been requesting how to get Dynamics 365 for Operations Document Routing Agent (DRA) to print documents and send documents to a Network user document assigned print queue, so that a user can identify them themselves at a network printer… Read more

Configuring HTTPS with Management Reporter CU16

Management Reporter CU16 offers a new HTTPS feature to enable encrypted communication between the Management Reporter server and client (Report Designer, Report Viewer and the web client). This article will guide you through setting up the HTTPS feature in CU16. It is recommended that you test this in a test environment to confirm that the… Read more

How to set email notification for Workflow in Dynamics 365 for Operation

The emails notification will not be send if email template will not be set up on the workflow configuration: Depend on if the workflow is global or company related there are different ways you need to set it up: For the company related workflow you need to set it up in:  Organization administration > Setup… Read more

LCS Crash and Hang Analysis Discontinued

The LCS Crash and Hang analysis feature, which allowed automated analysis of DMP files collected from AX 2012, is being discontinued. Following recent improvements in our cloud infrastructure, the mechanism that enabled the automated analysis of DMP logs is no longer compatible and will not be supported anymore. As an alternative, we have published an… Read more

AX for Retail: Instant Email Receipts in Enterprise POS (EPOS)

Dynamics AX For Retail Enterprise POS (EPOS) has functionality to email receipts but the implementation of the feature has a few tradeoffs: Email does not get sent immediately at the conclusion of the transaction.  Instead, the process goes like this:  1) a transaction is uploaded to HQ (via P-job); 2) it gets calculated on a… Read more

Export Reports to Excel using Management Reporter in D365 for Operation.

You can export many thousand lines to Excel from MR reports. In this way we do not hit the design limitation in Dynamics 365 for Operation when we export 2000 lines. For illustrational purposes, the default report Ledger transaction list will be used. The report is generated for period 12, base year 2014. It is… Read more

Using Task Recorder in Dynamics 365 for Operations to report application issues

When you experience an application issue and want to report it to Microsoft support team it takes some time and effort to describe the repro steps to the engineers. What can help speed up the process is the Task Recorder. Task Recorder is a tool that can log every click and input you make in Microsoft… Read more