Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

BPM search and Task guide help broken

We’ve been investigating reports that BPM search and Task guide help are broken. The root cause is that our task guide search indexing mechanism at times will delete some entries from an index during index maintenance. This had been known to happen very intermittently, and we had been mitigating this by re-indexing individual task guide… Read more

Data collection for the Named User License Counts report in Dynamics AX 2012 R3 Cumulative Update 9 and later

You may be already familiar with the blog post of my colleague in which the background of the Named User License Counts report is explained. Using the Named User License Count report In this post I would like to explain the change that was introduced in relation to this report in Cumulative Update 9 for… Read more

Sample Australia GST Codes with the corresponding GST reporting codes

Note: This applies to Dynamics AX 2012 RTM, R2, R3, Dynamics 365 for Finance and Operations Wondering why you are not getting the expected amounts in your Australia Business Activity Statement (BAS)?   One of the most common reasons for that to occur is that GST Codes are not set up with the right GST… Read more

Retiring Dynamics AX MSDN Developer Center

We are retiring the Microsoft Dynamics AX Developer Center on MSDN at the end of September 2017. (The Developer Center contains links to whitepapers and other downloads that you can also find on the Microsoft Download Center.) We will redirect all of the current pages on the Developer Center to appropriate pages in the MSDN… Read more

Advanced Bank Reconciliation allows reconciliation of statements even without matched amounts

In Microsoft Dynamics Ax and Dynamics 365 for Finance and Operation, the system allows users to mark the Bank Reconciliation for a statement as reconciled even if there are no amounts  matched.   This is now documented in the link below with the following information: The bank reconciliation for a statement can be marked as reconciled at any… Read more

How to allow cancellation of approved Project Invoice Proposal Workflow items

Note: This applies to Dynamics AX 2012 RTM, R2, R3, Dynamics 365 for Finance and Operations   SCENARIO   The customer has defined a workflow for Project invoice proposal approvals. At times, after they have already approved the proposals via the workflow, they need to remove the invoice proposal due to some incorrect entries. When… Read more

Dynamics 365 for Finance and Operations – How to delete a record in the Number sequence – Status List form

Seeing an unexpected number sequence record in the Status list form (from the Number sequence form) that you need to delete? Wondering where to find that ‘Delete’ (File>Delete record) option that used to exist in AX 2012? That option no longer exists in Dynamics 365 for Finance and Operations. For now, you would have to… Read more

Dynamics 365 for Finance and Operations – Requesting a ‘Database refresh’ – Enable user access

As I am sure you are already aware, you can now submit requests directly to the Dynamics Service Engineering (DSE) team by using Lifecycle Services (LCS). Submit a request to the Dynamics Service Engineering team https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/lifecycle-services/submit-request-dynamics-service-engineering-team One of the request types that you can select is the Database refresh, which includes the ability to refresh… Read more

Production order end process results in variances due to differences in estimated and realized subassembly setup labor costs.

The issue that we were initially encountering was that we were experiencing large variances in our production costing.  Upon further investigation, what we found was that the variances were coming from a subassembly that had been created and was being utilized in the finished good.  Reviewing the details on that subassembly and comparing to our… Read more

Management Reporter 2012 CU 16 Hotfix 3813390

This hotfix addresses an issue where user security may be removed during the Company to Company mapping if there is a SQLException. If a SQLException occurs during the AX 2012 Companies to Company integration task, such as a SQL server being offline, users may be removed from the security groups in Management Reporter Security and… Read more