Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017

This is a reminder that as of the end of the day on December 31, 2017, Microsoft Dynamics Online Payment Services (DOPS) will be discontinued and you will no longer be able to process payments through the service.  Please ensure that you are on track to implement an alternative solution well ahead of time and… Read more

How to reset approved expense report document back to draft status in Dynamics 365 for Finance and Operations

How to reset approved expense report document back to draft status in Dynamics 365 for Finance and Operations New functionality is added to provide the ability to reset approved expense report document back to draft status. This is available in App8.0+ version. There was a hotfix for App7.2 and App7.3. Here is the recommendation for… Read more

PL – Retail – Advance invoices for prepayments in retail

Hello, The hotfix KB 3034468 released for this feature ‘Advance invoices for prepayments in retail ‘. The link to LCS: https://fix.lcs.dynamics.com/issue/results/?q=3034468 This feature is based on the regular Polish functionality of advance invoices in AX and extends the functionality to process advance invoices when a Customer order Deposit is registered in POS or a final… Read more

Setup for sales tax which should be used when ‘Price include sales tax’ is enabled on a Store

Hello, If you have any issues regarding sales tax (net amount) rounding between Retail store transactions and posted sales invoice voucher transactions, you should check at first Sales tax setup. The recommended setup for sales tax which should be used when ‘Price include sales tax’ is enabled on a Store. ‘Marginal base’ to set up… Read more

Dynamics 365 for Finance and Operations – Things to consider when exporting data to BYOD

I’ve worked on some cases related to Data Management exports to BYOD recently and I thought I would share some observations on things you should consider when exporting data to BYOD. This blog post is not meant to serve as a comprehensive document outlining how the process works, but rather to raise awareness of the… Read more

IDMF – Configuration Setting – UpdateMasterSyncTablesPostMetaDataSync

Consider a scenario where you are using IDMF 2.0, and you find that after each IDMF Metadata sync the Master table list gets refreshed and you then have to manually sort out the list each time by unchecking/checking tables as Master tables. Well, there’s a simple way to change that default behaviour: 1. Update AXDataManagementSchedulerService.exe.config… Read more

Microsoft Dynamics AX 2012 content is now live on docs.microsoft.com!

We’ve migrated the Microsoft Dynamics AX 2012 content that was previously hosted on TechNet and MSDN to doc.microsoft.com: Application User/IT Pro content: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/   Developer content: https://docs.microsoft.com/en-us/dynamicsax-2012/developer/ Existing links to the content are being redirected. The content is open for comments and edits, with the exception of the reference content…. Read more

Dynamics 365 Retail: Working with the New “Manage Shifts” Functionality in POS

On Dynamics 365 for Finance and Operations functionality was added for managers to recover and unblock terminals. This functionality was added with KB 4101053 on 7.2 and KB 4338783 (Application Update 7.3.2.5) and the updates are available in Lifecycle Services. Prior to the hotfixes when POS had an issue closing a shift, the shift could… Read more

Dynamics 365 Retail: How to Add Credit Card information on the Customer Receipt Format

When I add the fields “Customer Type”, “Authorization Code” and “Card number partly hidden” to the Customer Receipt format, the fields will not print the when the Customer Receipt is printed and a paying with a credit card. These fields are only available in the Header of the receipt and they should be available in the Footer…. Read more

Dynamics AX 2012 Reporting: Error “Client found response content type of ”, but expected ‘text/xml'” when running a report based on cubes

You may run into this error running OLAP reports on a SQL Server 2016 Reporting Services instance on which the ENU\x86\SQL_AS_ADOMD.msi component from the Microsoft® SQL Server® 2012 SP1 Feature Pack was not installed. SYMPTOMS: When running the report in AX 2012 client you will see this error in the info log: “Client found response… Read more

Dynamics 365 for Finance and Operations – What information and data to provide when logging a performance case with Support

There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What… Read more