Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Microsoft Dynamics AX (7) error when running bank reconciliation

You can get error “Cannot create a record in Open bank document (BankReconciliationDocumentOpenTmp). The record already exists” while running advanced bank reconciliation journal on Microsoft Dynamics AX (7). To fix this error you need to install application hotfix KB3170675… Read more

CSS Global support incident closure procedure for AX2012 cases involving external hotfix release

Process: Support case will be archived for AX2012 incidents involving a hotfix at the time bug information is available in Lifecycle Services (LCS) Example: AX2012 support case created Case is researched and found a code change is required by Microsoft Hotfix request is created Hotfix request is triaged and accepted, hotfix request is in an active state… Read more

Speed up Master plan when you have large number of inactive items

Did you ever wonder why Master planning takes so much time processing hundreds of thousands of items, while you only have demand for a fraction of these items? We recognized this with several customers which had around a million items. The majority of the items were simply required in their system to allow looking up… Read more

Cannot select Category for condition in the purchase requisition workflow

We got a couple of issues when on the purchase requisition workflow how the [Purchase Requisition Lines.Category] is evaluated in workflow conditional statements. While we expect to see it like that: And when you clicked on Enter a value you were able to drill back and select a record from the hierarchy. While it is… Read more

LCS Diagnostics – August LCS Release

The August LCS release included an update to the LCS system diagnostic setup wizard package. If you are experiencing issues with installing the Microsoft Dynamics Lifecycle Services System diagnostics in the last couple of month, you’ll want to download the most recent version to reinstall. The steps for uninstalling the Microsoft Dynamics Lifecycle Services System… Read more

Troubleshooting ModelDataBase not found issue during hotfix installation

There are different instances where you might need to install a hotfix whether it be for a bug fix or version upgrade or preparing environment for a particular build. Hotfix installation goes smooth most of the times. Sometimes, you would see that during hotfix installation, there might not be any error in the installer but the… Read more