Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

New sales tax payment report for Norway 2017 – KB3163512

The new VAT return (mva-meldingen) is replacing the current form (omsetningsoppgave for merverdiavgift). The deadlines for submission and payment will remain unchanged. NB: All periods concerning 2016 must be reported using the current statement. The VAT return concerns transactions from 1 January 2017. The accounting of value added tax must be adapted to the new… Read more

Retail discount calculations – Performance vs Best price

With the increased usage of the number of Retail discounts associated to items coupled with the trade agreements and affiliations, the Pricing engine has seen significant performance issues attempting to process the best discount.  This performance degradation increases as more items are added to an order due to the proportionately increasing number of discounts needing to… Read more

Project Item requirement sale order line status on consumption

This post will give clarity as to why the sale order line status is Invoiced at the stage of packing slip posting itself from Item requirement   PRE-SETUP Information     Create new Project Contract USMF/Project management and accounting/Common/Projects/Project contracts Enter details as below: Project contract ID: 000187(comes automatically based on number sequence setup) Name:… Read more

Project Item requirement consumption from PO -to not be automatically consumed

Requirement : When you want manual control over your inventory consumption for inventory made from Purchase order item requirements   PRE-SETUP Information     Create new Project Contract USMF/Project management and accounting/Common/Projects/Project contracts Enter details as below: Project contract ID: 000187(comes automatically based on number sequence setup) Name: Demo Funding Type: Customer    Funding Source: US-025… Read more

AX client cannot connect to AOS or crash at start up when AX database restored from another environment

Two symptoms have been detected so far: AX Client may not crash, but you will see dialog failed to connect to AOS in a second or two after launch Ax32.exe AX Client will crash with call stack below: 00 Ax32!std::_Tree<std::_Tmap_traits<formMessageSecurityRule::Message,formMessageSecurityRule *,std::less<formMessageSecurityRule::Message>,std::allocator<std::pair<formMessageSecurityRule::Message const ,formMessageSecurityRule *> >,0> >::_Lbound 01 Ax32!std::_Tree<std::_Tmap_traits<formMessageSecurityRule::Message,formMessageSecurityRule *,std::less<formMessageSecurityRule::Message>,std::allocator<std::pair<formMessageSecurityRule::Message const ,formMessageSecurityRule *> >,0> >::lower_bound 02… Read more

Provisioning Payment Services for Microsoft Dynamics® ERP – Add a Support Partner

  In Dynamics Online Payment Services, if a Partner is not able to see a customer or manage their Payment Services the Customer will need to add the Partner to the Payment Service. Below is taken from the Technical White Paper “Provisioning Payment Services for Microsoft Dynamics® ERP – Add a Support Partner”   How… Read more

Error prompt “voucher number [Voucher Number] is already used as of date [Date]”

We have 3 workaround solutions for this a.       Mark the Number allocation at posting setup in Journal forms https://technet.microsoft.com/en-us/library/aa556237.aspx                       https://technet.microsoft.com/en-us/library/aa552517.aspx                      b.     When you get the error message find the number sequence that is having the issue , Organization administration/Common/Number sequences/Number sequences   select that number sequence, click on Manual Cleanup>current   Note… Read more

Financial dimensions that contain the same character as used in the chart of accounts delimiter

In Dynamics 365 Operations (AX7) if a financial dimension contains the same character as the chart of accounts delimiter you may experience some instability. The Chart of Accounts delimiter is set on the general ledger parameters and once this is setup the field is greyed out. (Previously this field was located in the system parameters)… Read more

Deal with Dynamics Deployment Services [wsfed-enabled]

Issue background Sometimes when we use organization account(o365 type) to log on to LCS in order to deploy AX7 VM to Azure, we want to deploy VM to an Azure subscription which is a Microsoft account (hotmail) or live id, other than the organization account. We’ll run into below issue symptoms and cannot proceed with… Read more

Unable to login to Warehouse Mobile Devices Portal when clicked on “Log on to the mobile device”

Issue: Receive error “Sorry, an error occurred while processing your request. Please retry your request or contact your system administrator.” when we click on “Log on to the mobile device” link on Warehouse Mobile Devices Portal. Cause: This error may occur when trying to Login if the Warehouse Mobile Device Portal is installed on a… Read more