Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support Teams Worldwide

Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017

This is a reminder that as of the end of the day on December 31, 2017, Microsoft Dynamics Online Payment Services (DOPS) will be discontinued and you will no longer be able to process payments through the service.  Please ensure that you are on track to implement an alternative solution well ahead of time and… Read more

Dynamics AX 2012 Reporting: Error “Client found response content type of ”, but expected ‘text/xml'” when running a report based on cubes

You may run into this error running OLAP reports on a SQL Server 2016 Reporting Services instance on which the ENU\x86\SQL_AS_ADOMD.msi component from the Microsoft® SQL Server® 2012 SP1 Feature Pack was not installed. SYMPTOMS: When running the report in AX 2012 client you will see this error in the info log: “Client found response… Read more

Dynamics 365 for Finance and Operations – What information and data to provide when logging a performance case with Support

There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What… Read more

Error “The authorization token issuer is invalid. An identity provider with a matching issuer was not found in the system” upon MPOS activation

Upon activating MPOS you can run into the following error message that you would also see in Event Viewer: errorMessage The authorization token issuer is invalid. An identity provider with a matching issuer was not found in the system. In order to troubleshoot this you will need to look into the Event Viewer logs of… Read more

Dynamics 365 Retail Return Locations Not Populating Based on the Return Subcode Selected in POS

After installing a hotfix (Ex, KB4090327) for Retail Return Location customers have been having issues with Return Locations not populating. First, go to Retail > Inventory management > Return locations to create your Return location. In my example if you select the Defect Subcode (1), the Returned item should go into the Central\Houston\Defected location (only if… Read more

DIXF on SQL 2014 – Cannot Preview source file – CommunicationException – An error occurred while receiving the HTTP response from DMFServiceHelper.svc

Consider a scenario where you are importing data using DIXF, and you get an error when you try to “Preview source file” and you are running SQL Server 2014 SP2 CU10 or CU11. 1. The error The error you see looks something like this: System.ServiceModel.CommunicationException: An error occurred while receiving the HTTP response to http://servernamehere:7000/DMFService/DMFServiceHelper.svc. This… Read more

We’ve got a (slightly updated) official hashtag! Follow #MSDyn365FO

Sigh. Really, we thought we had the official official hashtag, but it was only mostly official. Our updated hashtag is #MSDyn365FO.  (It now has MS in the front 😊) We know that our product name is long, and has changed. We’ve worked with our branding, marketing, and legal folks to come up with a way… Read more

Business Applications Spring ’18 Release Notes

We are happy to share the Spring ’18 release notes for Microsoft Business Applications. It summarizes all new and updated features shipping in the Spring wave, starting in April. You can download the release notes here. In many ways, our Spring ’18 release marks the beginning of a new era for Microsoft Business Applications. It… Read more

Move from LiveFyre commenting to GitHub issues on docs.microsoft.com

On March 15th, we will be transitioning the Dynamics 365 for Finance and Operations site on docs.microsoft.com to use GitHub Issues for feedback and comments, instead of using LiveFyre for threaded discussions. The docs.microsoft.com site as a whole is making this change to simplify the customer commenting system by moving all of our customer input… Read more